Volvo Cars North America
reviews and complaints

My Volvo arrived in Houston from Gothenburg on January 11, 2023. It had sustained damage during transport (arranged by Volvo) and a claim was filed with UCMGlobal, Volvo's transport insurer. The claim was approved by UCM February 17. I paid for the repairs and submitted the receipt. I was assured payment by UCM on March 15; again by Volvo Cars on March 23; and again on March 31.

I have received no reimbursement and all my inquiries and complaints have been answered with silence.

I have a 2014 Volvo s60 t6 awd. The car developed a leak in the apillar of the driver side of the vehicle five months after warranty ended. I checked the sunroof drains and the right side of the vehicle is completely clogged. My headliner in the car is starting to turn black. I did some research and saw a very high numbers of complaints with Volvo cars and suvs regarding sunroof drain clogs and improperly installed windshields from the factory causing water leaks and damage to their vehicles. The owners manual and the Volvo dealership never mentioned sunroof drain service. I reached out to Volvo to have this car repaired due to the large amount of complaints I've seen regarding Volvo vehicles. After several days here is the response from Volvo , Hello *** I am assisting *** today. Thank you for your patience while your case was opened and reviewed. Regrettably, there will be no assistance at this time with the repairs needed. We do apologize this was not the decision you were looking for.Med vnliga hlsningar!Yours Sincerely,Alexis Volvo *** Announcing *** Roadside Plus Learn More I feel that this vehicle has defective engineering with its sunroof drains, and Volvo should be responsible for fixing this widely known major issue with their cars and suvs. This has been a major issue with their vehicles for many years.

I purchased a used Volvo V 90 cross country from a Volvo dealership in *** that was a certified preowned vehicle. The preowned warranty is still in affect through July this year 2022. Three weeks ago the vehicle began having issues in both electrical and start and stop. I brought the vehicle into *** Volvo in *** on May 2 as of May 17 the car is still torn apart and there is no diagnosis. The dealership is saying that I need to pay them an extra 10 hours of labor time (in additional to the 6 I have already been charged) In order for them to continue diagnosing the problem. Note: there has been no determination of what the problem is and therefore they cannot say that it is something uncovered by the certified preowned warranty. Today *** Volvo affectively said pay us or come pick it up and we cant fix it. I now have called Volvo support corporate two times and emailed them twice with no answer, no solution, and no willingness to let me speak to a manager there. The certified preowned warranty should cover the diagnosis of the issue. Note there were no accidents on the vehicle no damage whatsoever. This happened out of the blue. I literally have no other place to turn and cannot believe the customer service that I have received from Volvo to this point. It has been an absolute disgrace. Additionally the *** warranty offered loaner vehicle which has not been available and I am paying out of pocket for a rental vehicle. Please help!

I purchased the 2022 Volvo XC60 in Feb 2022. Recently, I was "advised" by the vehicle's operating system to "upgrade" the *** to the latest version. I performed the upgrade, only to find out a few hours later that it was "unsuccessful" and the car would not start thereafter. It occurred on Saturday night hence I had to call a towing truck to take it to the dealership so I was without a vehicle until Monday morning. When I got to the dealership on Monday morning, I at least expected a loaner vehicle or reimbursement for a rental vehicle since none of these issues would have occurred if Volvo did not ask me to update the operating system. The repair also took more than a day so I was basically without a vehicle from Saturday evening to Tuesday. Unfortunately, due to their "dealership policy", they were unable to provide either, so I reached out to Volvo *** for resolution, who simply relegated the issue back to the dealership itself. It is not only a matter of a few hundred dollars that I had to spend on alternative transportation but it is something that I would have expected any reasonable car manufacturer to handle when the problem originated from their products to begin with. There was nothing else that I could have done to prevent this inconvenience, yet Volvo is asking me to bear the cost of other means of transportation while they work on their own system glitches. I believe that reimbursement for the cost of transportation during that period of time is a reasonable request from any customers who would have been in my situation.

Description of Complaint:The 2022 Volvo S60 purchased from Volvos dealer All Star Volvo in *** in December stopped running due to what I was told is a problem with the mild hybrid engine and battery. The car has had numerous problems since the first day the car was purchase. On the day the car was purchased I had to wait for several because as I was told the car had so type of programming issue and had to be reset - which I was led to believe was routine. Over several weeks the cars displayed multiple system error messages and finally the car completely stopped working in February 2022. It took a week plus to get in contact with the dealers service department which has been relatively unresponsive on repairing the vehicle and the Volvo North America is unable to get a date the car will be repaired and there is no accountability at the corporate customer service level and I am not allowed to speak to a high ranking executive to resolve the matter. I am instead met with the run around for a car purchased in good faith and Volvo seems unwilling to resolve the problem with a refund, or provide a new vehicle with same features color etc. this has been going on for over a month. I was given a reference number by Volvo [protected]). I also tried reaching the executive headquarters in *** at phone number *** and customer service at ***. The have sold me a faulty vehicle, and have our money and arent repairing the car created an extremely stress situation and a hardship. I am seeking a complete refund or agreeable exchange with additional service provisions. I was sold a lemon.

I leased a car from Volvo through their Volvo Care Subscription service, with my lease being confirmed by the Volvo Care representative on June 30th. On the same day itself (June 30th) Volvo had informed me that the delivery of my vehicle would take two weeks time, even in consideration of slow downs related to COVID-19. However, since the day I signed up for the lease, I have not received any positive interaction from Volvo whatsoever. Nor have a been told an ETA date for my car, and every single time I call them and talk to them or email them I am given different excuses and different LIES regarding what is happening with my car. It has now been THREE weeks since I signed up and I still have no idea when I will be receiving my car. I received nothing but bad attitudes, and red-tape from Volvo. WHERE IS MY CAR? I've been promised countless call-backs that never happen. And I've sent countless emails that have not been responded to. In fact, on 17th July I spoke with my concierge (Damon) who confirmed to me that my car will be released over the weekend and it would be on a delivery truck on Monday July 20th. Furthermore, the concierge explained that he would be calling me on July 20th to confirm to me that the car was shipped to my local dealer. However, it is now Tuesday July 21st and I did not receive any call, even though I sent emails, called, and left voicemails ALL DAY LONG on July 20th. And after calling Volvo Customer Service several times today, I was FINALLY informed that my concierge (Damon) has gone on PLANNED VACATION until Thursday July 23rd! So how could he have promised to call me back when he wasn't even going to be at work?! NON STOP LYING FROM VOLVO. Where is my CAR?!

My VOLVO V50 is a Partial Zero Emissions Vehicle (PZEV), VIN # ***. It is covered by a PZEV warranty that includes the cracked exhaust manifold.I took my vehicle to Volvo Cars *** on December 11, more than one month ago, to be repaired under warranty. The dealership initially confirmed it was PZEV warranty vehicle. However, the part required was discontinued, so they texted me to come pick up the car without informing me that it was not repaired. The car cannot be driven as it is a gross polluter. It remains at the dealership.I contacted Volvo Cars North America on December 16 and was given the case ID#***. Since that time, I have called numerous times only to be bluntly informed the are "making a decision." I have been given the run around and the people at the customer service line have all refused to give me the name or contact info of the person making the decision in my case. There is no decision to be made. Volvo is required, under *** law to fix my car.I am extremely disappointed with Volvo at this point. The tax breaks Volvo receives for producing a certain number of PZEV compliant automobiles come with obligations from Volvo to their customers who own PZEV's. Specifically, *** Code of Regulations:CCR ***, requires all automobile manufacturers and dealerships to fix/replace all emissions related equipment for 15 years/150,000 miles. My car falls within those parameters and has been confirmed, by Volvo of ***, to have a cracked exhaust manifold. This is clearly covered by the warranty.I have now been without my car/transportation for more than a month. Volvo has done despite the fact that they have confirmed my Volvo is a PZEV covered under warranty.

I purchased my 2020 Volvo S60 T6 Momentum VIN # *** from Volvo in ***, *** in October. The *** was ~$48,000 and this was my first Volvo. I had high hopes, and was enjoying my new car.Since then, the vehicle has shown clear signs of poor manufacturing and design since the third month of ownership. The front brake rotors have been replaced or repaired three times. The sunroof and sunshade have failed twice. The infotainment, navigation, and safety systems continually (and randomly) freeze. The car has less than *** miles on it, and Volvo has refused to repair the violent brake vibration I am experiencing through the steering wheel and pedals and different speeds (from 10mph and above). They have failed to repair the infotainment issue, and Volvo's own dealership has recognized the brake vibration issue as persistent after repair.I have reached out to Volvo eleven different times for different issues, and most recently reached out to them again on May 1st asking if there was any way to either replace, buy back, or repair my vehicle due to the ongoing brake vibration problem.I received a response from an agent named *** regarding the constant brake vibration. They offered to cover the parts expense for 4 brake rotors, but insisted I must pay for labor costs and any additional fees. This is unacceptable, as the car is nearly brand new. I am requesting Volvo re-assess my vehicle and determine if this is within scope of a "lemon" car. If so, I would like Volvo to present a buyback offer for my vehicle. If this is not possible, I would like the brake vibration and safety issue to be resolved ASAP and I absolutely do not think it is right to pass the cost repair onto me, the consumer, when this is very clearly a manufacturing issue on a car I purchased less than 2 years ago.Thanks,-

Car Type: 2016 XC90 Mileage: *** Extended Warranty Purchased Previous Maintenance: Pistons replaced in 2020.Mid-October I noticed a burning smell and days later smoke coming from my car. The car was towed to *** Volvo In ***, . I was told the issue was an Oxygen sensor and it would need a new Flex Pipe to access the Oxygen sensor. These items were replaced at a cost of $1,200. After that repair, they called to say the issue was not resolved and they would need to change the spark plugs at a cost of $300. Looking into the cylinders would determine what was going on. That was done and they called back to say there was anti freeze getting into one cylinder and oil getting into the other. The next fix would be to take the engine apart and that would cost $2,500. That would tell them if it needed an engine replacement or something else. With the engine apart, they reported a new engine was required and the additional cost would be $13,000. *** reached out to Volvo *** who was willing cover $2,500 of the $16,000 plus repair. Unhappy with that, I filed a goodwill case with Volvo explaining the entire situation. They again looked into the case and reiterated that $2,500 would be the max *** they would provide to this case. Please see the attached communication between myself and a Volvo *** representative relative to a second failed engine on the only two Volvos I have ever owned. I am looking for a Volvo representative who can address the companys failure and make this right financially. I am one consumer with two failed engines and neither of the cars were old. I am personally aware of at least 3 other Volvos having experienced the same engine failure without reprieve. How Volvo responds to this issue will impact the story I tell moving forward. Best,*** Re: Engine [ID #:

I only bring my certified preowned 2016 Volvo S60 to Volvo dealerships for maintenance, and I do this regularly. I can supply you with all my service documents. When I noticed my low oil pressure light was coming on, I brought my car to Volvo Cars *** and told them about my problem. At the time, I didn't know a technical journal had already been released on April 16 titled *** Consumption. ***. The technical journal states that if a customer experiences the low oil pressure light coming on, and there is no external leakage, high oil consumption may occur, and the piston should be replaced. I had an *** in my car, and despite telling Volvo Cars *** that my low oil pressure light was coming on, I was never told that my piston might need replacing. An oil consumption test was never recommended. The service report says, "Customer states low oil pressure light will randomly pop up and then go away. Please advise." Underneath, it says,"No oil leaks detected, recommend changing oil every 5k due to mileage." Even the recommendation to change my oil every five thousand miles was unhelpful, as the mileage from the last time I had my oil changed at Volvo Cars *** to the day my engine failed was under five thousand miles. I have the service reports that prove this.I went to Volvo Cars *** the day after my engine failed, and spoke to the service manager.I mentioned the technical journal, and that I was never advised to have my piston replaced when I said my low oil pressure light was coming on. The service manager told me she was aware of the *** technical journal, but there was nothing that could be done for me since my car wasn't under warranty. I was told that I could contact Volvo Customer Care.I contacted *** and explained my situation. Twelve days later, I was told that I could buy a new Volvo engine for $13,295. I rejected this offer.

We had had our credit checked. Approved and said car will be ready 3-5 days. Then it was on a ship and 2-3 weeks. Now we get this. We were lies to. Our credit has been checked and now it will put another hard credit check on our credit report. We want our car as promised! Either remove the credit check or fulfill they contract. 03/05 07:04 PM Greetings ***, Hope you are having a pleasant day! Unfortunately the currently dealership of *** has officially stopped servicing Care By Volvo orders. However we can carry out your order at the following dealership: *** We will need a new credit application submitted for this change. You will receive an email shortly to complete the new credit application. Please feel free to let me know if you have any questions. Thank you for choosing Care By ***! Yours Sincerely, Damon Volvo Car USA Announcing 'Tow for Life' Learn More *** 03/01 02:02 PM That is fine. We will be back 3/20 from Maui. Damon 03/01 01:02 PM Greetings ***, Hope all is well! Just reaching out to let you know that our XC60 has been built, and has been loaded on a vessel to make its way to the U.S. It typically takes about three weeks for the vessel to cross the Atlantic Ocean to the port in Baltimore. Typically this process takes about 2 - 3 weeks. I will follow up with another email once your vehicle has reached the port. In the meantime, please feel free to let me know if you have any further questions. Thank you once again for choosing Care By Volvo. Med ***! Yours Sincerely, Damon Volvo Car USA Announcing 'Tow for Life' Learn More *** 02/27 10:44 AM VOLVO Great news, ***. Your credit application was approved and your XC60 T5 AWD Momentum Subscription order is complete. We'll reach out within a few days to let you know when your new Volvo will be delivered.

We purchased our certified used 2020 Volvo S60 from our local *** dealership with *** miles on January 3rd. The next day on January 4th we brought the vehicle back to Volvo of *** to inspect the break pads, seeing that we had issues with the vehicle shaking when applying the breaks(Work order ***). The report states the technician test drove my vehicle and didnt find any issue with the breaks. We then brought our vehicle in for our *** miles service to the same *** Volvo with a second complaint of a break issue on June 7th, 2022(work order ***). This time our service technician *** sent a service message stating the below.The technician has noted the following : The brake vibration is due to the front disc rotors have been overheated and there are heat spots on them, They will need to be replaced with new brake pads. Also, the rear brake pads are low . This is not covered by warranty due to wear. Estimate:Front brake disc rotors/pads $ ***// Rear brake pads $ *** I was told my rear break pads were at 2mm and my front pads are at 7mm. Then the question rose, well if you checked my break pads this time and have a measurement then what were they when I brought them in on the 4th. The representative *** stated they did not have that information. My question to the dealership was, dont you have a standard operating procedure in place? It was clear that they did not do a thorough inspection, so I asked the dealership to cover the cost seeing that this had been an ongoing issue. *** the service manager reached out to the regional manager who stated they will only cover my disks but that the pads do not need to be replaced. After talking to Brads assistant and Volvo of ***, Im being told that even at 7mm the disks and pads should be replaced together and this would be standard protocol. If you replace the disks and not the pads it will never align properly.

I purchased my 2020 Volvo S60 T5 FWD Momentum on April 5 from Volvo of *** in ***, ***. The vehicle had less than 100 miles when purchased NEW. Since the date I purchased my vehicle, I have been experiencing vibration issues that can be felt in the steering wheel when traveling between *** MPH on the highway. I have taken my vehicle to CREST VOLVO OF ***, *** and *** VOLVO OF ***, *** multiple times for this issue. Additionally, I have taken my vehicle to different Discount Tire locations to complete wheel rotations, balancing and alignments to help remedy the issue without success. I have contacted Volvo *** during my visit to *** Volvo and they didn't seem to follow up on the issue, confirm with the dealer of my concern or any other type of customer service related contact. I have had this vehicle for about 1 year and 2 months and the issue is still ongoing. I towed my vehicle to VOLVO OF *** in ***, *** on 6/08/22 for this specific issue. The technician replaced all 4 of my rotors, did a complete RoadForce balance and "confirmed" the issue has been resolved. A day later, the issue remains. I towed my vehicle back to the Volvo *** on 6/21/22 for the same issue as well as another issue. I completed a test drive today, 6/22/22, with the service technician and he confirmed the vibration issue is still valid. He advised that the only other option is to purchase 4 NEW tires to MAYBE see if this will resolve the issue. He advised that it is up to Volvo of *** IF they will even entertain the idea of reimbursing me for tires. I am absolutely dissatisfied with ALL Volvo ***s with their lack of expertise in this issue and assistance in resolving this issue throughout the ~1 year of ownership. There are MULTIPLE complaints on forums of this issue and currently there is 1 complaint about this same issue on NHTSA. Complaintsboard.com, please help me fix my $42k lemon!

Dear Volvo Car ***:I am writing to notify you of the problems I am experiencing with my 2020 Volvo XC40 (VIN ***) and to request that you correct this problem under the manufacturers warranty immediately. Previously, I have sent you a Lemon Law correspondence (copy enclosed) related to the serious safety hazard caused by a defective seal, which allowed water to penetrate the vehicle and damage the electrical system. This demand is made pursuant to the below statutes.On August 25, *** Volvo refused to repair my vehicle under warranty, caused me to file an insurance claim (which shall result in a deductible payment of $1,001), and stated that the water penetration was due to a defective or faulty seal. Today, Park Place Volvo informed me that Volvo Car *** is refusing to repair my car under the manufacturers warranty. In addition, Park Place Volvo informed me that Volvo Car *** reasoning is that the vehicle was allegedly driven through high water. This allegation, if made by Volvo Car *** is false and defamatory. The vehicle was never driven through high water. The gross negligence of Volvo Car *** in not repairing my vehicle under warranty in has and will continue to cause substantial financial harm, including a potential outcome where the insurance company will total my vehicle The actions and inactions taken by Volvo Car *** are false, deceptive and misleading under the *** Deceptive Trade Practices Act. In particular, Park Place Volvo has violated Sections *** and *** of the *** Business and Commerce Code, Sections ***, *** of the *** Business and Commerce Code, *** Occupations Code, Chapter ***, 16 TAC 77, Chapter 50 in Title 15 of the U.S. Code, Code of Federal Regulations, Title 16, Part 700, amongst other statutes, regulations and common law. If my vehicle cannot be fully repaired within five (5) days from the date hereof, at no cost to myself, then demand is made on Volvo Car *** to pay

I purchased the 2015 Volvo S60 T5 certified pre-owned on or around Dec/29/20 with 100k miles. *** months after purchase, I began to receive notification of 2 important recalls: seat belt tensioner and the door locks. Having never owned a luxury or fancy car, I did not know oil changes were between 7500-10k miles until sometime in 2021. Up to that point I was doing it every 3500-5k or when the light came on. I would add the oil and it would last about another 1.5-2k miles or I took the car for an oil change. This went on for one or two times before I mentioned to the Volvo advisor around Apr/2022, I think the oil light is coming on to frequent. I did the oil change and he had mentioned if it occurs again, bring it in and we'll do an oil consumption test. Well it would be awhile but late Aug/2022 I brought the car in and sure enough if the car was not consuming at a rate of near every 3k the light would come on. He mentioned Volvo had fixed that consumption issue by replacing the two ring cylinders with 3 rings. I mentioned I had an extended warranty, he tried running the warranty but they declined it due to language in my contract. I did have the problem fixed, as to repair it would be more than the current value even if a high ball offer for the car was given. I reached out to Volvo *** shortly after and responded to their questionnaire. It was on Sept/21, I received a reply stating they are sorry for the inconvenience but will not be able to assist in the matter. It was not until the events of late Aug. I learned many other owners have had similar issues and have filed a class action lawsuit. I love the Volvo brand, but hate knowing that they know there is a known costly defect but not willing to just make a recall or cover the cost. My out-of-pocket would be est. $5.5-8k while others are looking at $4-16k+. I love my car but hate the situation of thinking I may need to sell this car only to have someone else face the exact situation.

I was looking to purchase a new Volvo XC60 Extended Range from the Volvo Dealer in *** (Orange County - ***). I inquired about the vehicle after seeing it listed on multiple websites as available. Sure enough, after calling the dealer, the vehicle was available. Given I am in *** and the dealer is in ***, I asked 2 questions: (1) are you willing to sell the car to a customer in a different state; and (2) are you willing to accept a trade in. They said they are willing to sell to out of state customers but they were not willing to accept the trade. I said ok and that I still wanted to proceed. I provided my credit card authorization to secure (reserve the car) over the course of the days, I had multiple conversations/text exchanges with the Sales Manager and Associate. The Sales Manager suggested I contact a dealer they have worked with in *** to do a dealer trade (make it easier and possible to trade my car). Regardless, that car was still assigned to me. The Volvo *** (Orange County) had me talk to a different dealer regarding a trade, led me to believe this car was mine by engaging in several hours worth of dialogues/sharing of car pictures/information, and much more. I spoke numerous times this week with the Sales Manager and Salesman but they couldn't even call to let me know that the car in fact was decided by the *** to be sold to someone else (later the salesman did pick up and said *** doesn't want to do business out of state) . No professional courtesy. Not even a, "sorry we can get you another car though". They have cars that I am looking for on the lot but NOTHING. I'm willing to let bygones be bygones. All I want is that car in the same amber *** color and similar features. What are you going to do to resolve this issue? Horrible experience. I am an Audi customer who was really excited to make the change. However, this experience has put a sour taste in my mouth. Need resolution

I have a 2015 Volvo XC60 that is having an oil consumption problem with 90k miles on it. It started prompting me about a year ago that the oil was low every 3k miles (supposed to last over 10k). However now I am getting prompted every 500-1,000 miles that the oil is low. I have confirmed it is not leaking and I have taken it into the dealership where they have done multiple consumption tests I have read several forums, and this seems to be a larger issue with Volvos made within a certain timeframe. Volvo agreed to pay for the parts and my extended warranty covered the rest but the car has broken down twice since I have had the car back in the last two weeks. I do not trust the work done by Volvo. This is the copy of the letter I sent to *** Volvo outfling the problem in further detail: My name is *** and I have been working with your service department at *** Volvo since July to fix an oil consumption issues on my 2015 Volvo XC 60. I have been given a lot of conflicting information about the oil consumption issue and what type of oil should be in my car. I was told to get 5w-30 synthetic oil to carry around in my car and add it when the light comes on so I don't burn up my engine. Later I was chastised by the same service people that they no longer use the 5w weight but a 0w weight oil and then when I got my car back after the repair the window sticker at 5w-30 but that's not the main issues. It was finally agreed that my car needed a major repair and Volvo would cover the cost of the parts and my Zurich extended warranty would cover the rest of the repair and the first 10 days of my rental. My car was dropped off on December 17 to officially fix the problem. I was originally told that the repair would take 5 maybe 6 days. After very little communication, unless I initiated it I was finally able to pick my car up on the morning of January 16th and that afternoon my check engine lights went on because of a low engine coolant issue. At the time the AUX ports were also not working nor was the heat. I was told to bring the car back into Volvo when I had the chance. I didn't drive the car on Sunday and when I tried to bring the car in on Monday the car lost all power and I had to pull over and get the car towed to the service center. I was not allowed to ride with the tow truck driver to Volvo because of covid-19 policies so I took an uber home. After I emailed Walter C he let me know that there was a pinched plastic hose in the coolant system because of the way the engine was put back into the car. The car was delivered back to me on the evening of January 19th after the hose was replaced and I was told the AUX issue was a blown fuse. I dove the car very minimally until January 28th when I need to go to a meeting in DC. on the way to my meeting the heat worked only intermittently and then the cabin filled with smoke coming out of the vents. The neighborhood which I pulled over in was less than ideal in SE DC. My coworker who was also driving to the same meeting picked me up and took me to the meeting. After the meeting, she took me back to my car. I was told a tow truck might take up to two hours to come get me and they needed the key to get in my car. My coworker was unable to wait for the tow truck, I was not comfortable waiting alone in the neighborhood so I decided to drive the car back to Volvo. I dropped the car off at Volvo and was given a loaner car to go home with. Now I am waiting again to hear any updates on my car almost a week later. I am extremely concerned about the quality of work being done on my vehicle and my safety. I feel extreme anxiety that my car will break down on the highway again or in another unsafe neighborhood and I won't be as lucky to not have any issues. I am also concerned about the lack of communication from the service department. I am looking for advice and assurance that this is the end of my issues. I have clearly read on the internet that this oil consumption problem is a widespread and documented issue with the car, I would assume that the dealership service department would be well versed in how to fix the problem without issue but this has not been the case.