Menu
JustAnswer Customer Service Phone, Email, Contacts

JustAnswer
reviews and complaints

www.justanswer.com
www.justanswer.com

Learn how the rating is calculated

3.4 1499 Reviews 1474 Complaints
Claimed
JustAnswer has claimed their business profile
Share
Write a review File a complaint

JustAnswer complaints 1474

ComplaintsBoard
B
1:43 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer Billing me twice for 10/08/09

Billed twice for comment on 10/08/2009. I expect a
return soon of the second charge to my credit card. Amber

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
D
6:54 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer wise ###, cheeky answer

After asking about a serious, but not life threatening disease, Dr Dennis
of Just answer.com gave a smart ###, cheeky answer that I refuse to pay for. The accolades that cascade on the side I believe are shills.
Don't fall for this scam. Check your CC statement to be sure.

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
L
9:03 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer double charged my credit card

I logged on to website and gave credit card info after setting up sign on & password. I accepted answer and was double billed for the 'deposit' and another additional $15 amt on the same day. Don't know if it is related, but my computer is now crashing saying some software is damaged. Didn't happen until I got on this site.

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
F
2:04 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer double charges

I emailed with a problem about my dogs health, paid (i thought) £8.00, and got a satisfactory answer, i have just been to my bank, and have found i've been charged twice, its been taken out of my account. I am in England, and it's an American site, i cant ring to ask for my money back.
I know £8.00 doesn't seem much, but my dogs vet bill was over £500 in total, so i am to put it bluntly...SKINT...

Can anyone help me with this...?

Read full review of JustAnswer
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
ComplaintsBoard
C
10:52 am EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I wanted some simple answers about my dog. Well this seemingly free website had me go through all of the registration process ask my question from their "experts" and then tell me I need to provide a "good faith deposit" which I can not seem to get back. Also I never even got my answer from them. This site is a rip-off and I encourage everyone to stay away...

Read full review of JustAnswer and 27 comments
ComplaintsBoard
N
6:19 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer billed and no service

I needed some advice on a wound my cat received by a raccoon. I needed the information immediately and this seemed like a good option. I asked the question and was asked how much I would pay - I chose 13.00. It directed me immediately to paypal where I paid the amt.In full using my bank acct. Received the receipt and waited. About an hour later I got an email that I had a response. I went to retrieve and it asked me to pay... I contacted customer service and they said I had not paid. Checked paypal and it was received by them - also deducted from my bank acct. I sent them the receipt and went back and forth with about 20 emails. Got no where but the run around. I asked for a phone number - I called, no one answers... So left a message. 2 days later and have gotten nowhere. I am really ticked off - not even just the money - but the principal and the time I have taken on this! Ridiculous... Do not use this company - you will be sorry!

Read full review of JustAnswer and 2 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
2 comments
Add a comment
T
T
ttdown
Beverly Hills, US
Aug 13, 2009 9:10 pm EDT

I've used them many times without any issues. You dont pay unless you get an acceptable answer to your question. You do pay a deposit if you want your answer quickly, but the deposit is refundable if you dont get an answer. Simply email them for a refund. First time I used them I didnt get any answer at all and requested a refund, the refund was given within 72 hours. I've used them several times since and was happy with the service. One thing to note, there are good experts and some not so good, they have an option to "opt" out of expert that is assisting you if you feel that they dont have the knowledge to answer your question, this is a great feature, I've opted out several experts that just didn't have the knowledge in my opionion, then another expert came along and answered my question that resolved my boat issue. Just be sure that you are satisfied with the expert that is helping you, or opt him or her out until a better expert answers your question. I hope this helps.

G
G
giventofly
, US
Aug 04, 2009 10:37 pm EDT

I was also billed with no service. Paypal paid them and my bank account was decucted the amount. I called and they could not figure out why I did not recieve a answer... Right! I would not use this site. Now I am in the process of getting a refund. Filing a dispute with paypal so we shall see.

ComplaintsBoard
P
4:10 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer fraudulent company

A google search of the owner Andy Kurtzig will show evidence all he does is start a company and when it fails, his parents bail him out and off he goes to another adventure. He cares less about the turmoil he leaves behind for those who thought they might be able to make some money working for his current fiasco. The site claims they have doctors, nurses, veterinarians, Ph.D and Doctorate holders but before you trust them with anything, read the small print disclaimers. He has no idea who is really giving out those answers. And if you are studying through Penn Foster, they are very willing to sell you all the answers you want. But beware of those answers. If a company is so in need of business they are willing to sell answers to students, that should speak volumes to their credibilty. Ask the students who are spending money and failing tests. Ask Penn Foster if they currently have them in their sights for selling their answers.

Read full review of JustAnswer and 1 comment
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
1 comment
Add a comment
S
S
settingitstraight
, US
Mar 06, 2011 4:17 pm EST

Sounds like another disgruntled former so called "expert" if you ask me. I've been an expert on the site for two years and I can tell you that they absolutely verify the credentials of their experts. The have also implemented several knew quality initiatives, such as secret shoppers, peer reviews, moderator monitoring, and much more, to ensure quality. I know of many disgruntled experts who have either left the site voluntarily or been banned from the site for poor customer service, causing trouble with other experts, failing credential verifications, etc. So, it's only natural that they'd spread bs like this to try to harm JustAnswer.

The fine print that says JustAnswer is not responsible for answers and the information provided is general information and not a substitute for informed professional advice is simply a legal disclaimer so individuals can't sue the company if they follow someone's advice and it results in damages. Seems very reasonable to me. Anyone who thinks they should have the right to sue me for $10 million because of advice that they paid me $5 for, is an idiot. If you're looking for someone to sue, then call a contractor and pay $500, which by the way, includes insurance premiums to cover damages from lawsuits.

The bottom line is that JustAnswer experts are experienced experts that usually work in the field for which they answer questions on JustAnswer.com, but we're not "companies." The information we provide is "advice, " that's why you pay a fraction of what it would cost if you called a contractor or an actual law firm. Many people simply want the advice of an expert without the hassle and expense of calling contractors, taking a day off of work to go to a lawyers office, etc.

Right from the comfort of your own home, you can post a question and get responses from the same people you'll usually talk to in person if you were to go to a business. Then, if, and only if, you're happy with the advice, you "Accept" the advice and pay the expert. Yes, you have to place a "deposit" up front, but it's just that, a deposit. It's a good faith thing that let's us experts know that you intend on paying if you receive an answer to your question. JustAnswer understands customers are nervous about paying up front, but at the same time, experts are reluctant to take time to answer questions without some kind of insurance that they will get paid for their time. The deposit system works great. If the customer is happy, they "Accept" and release the deposit to the expert, if they're not happy, they don't "Accept." The customer can either leave the deposit in their account for future use, or request a no questions asked refund. JustAnswer honors their no questions asked refund, 100%. I can tell you that from experience. I get a few payments every month deducted from my account from scammer customers who accept my perfectly legit and qualified answer, and then go request a refund from customer service. Is it frustrating for experts? Sure, but that's part of the business. You have to take the good with the bad, and you have to err on the side of the customer in a customer service oriented business. Even if the customer is wrong, they are right.

And regarding "selling answers to students, " that couldn't be further from the truth. JustAnswer has a "homework help" section. That's where students can receive "help" with their homework. I've helped several students with their homework. We don't just give them the answers for $5. That's bs. We work through the questions with them, explain how to come up with the answer, and then help them arrive at the answer. That's what homework "help" is all about. Do some experts put in more than others? Do some experts cut the "help" part a little short? Sure. That happens. The bottom line is if someone is cheating it's not JustAnswer's fault. JustAnswer isn't standing outside of colleges with signs saying, "Come get your answers here everybody!" JustAnswer offers students home help using a system that's far from perfect in a world that's far from perfect. Some students take advantage of it, and some experts take advantage of it. But, I can tell you the majority of the experts take pride in "helping" students and will refuse to answer if the student seems to just want the answers and doesn't want to learn.

Hopefully those looking for help won't be put off by the few sour grape customers and former disgruntled experts who either got banned from the site because it became obvious that the customer was scamming experts and abusing the no questions asked refund policy, or the in the case of the expert, for poor customer service or lying about credentials. JustAnswer is 100% legit, and it's an awesome deal if you ask me. The best part about being an expert there is having customers tell me how grateful they are at the end of our conversation, and how they've been working on their problem for days, and how the $20, $30, $40 was the best money they've ever spent, etc. It's truly enjoyable to be able to help people like that in a way that's mutually beneficial - they get professional help for a fraction of the cost, and I get to earn a few extra bucks while I'm already sitting at my computer anyway. Awesome service!

ComplaintsBoard
G
8:41 pm EDT
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer unathorised charge $175.00

I clicke the $10.00 box that I am willing to pay for recomendation of a symple drawing software program.
They charged me for $175.00.
I sent them an email and claimed a refound. No response yet. I was in touch with their 'Expert' waiting for further advice because the first wasnot fully useable. I am waiting for both responses. 08 / May/ 2009

Read full review of JustAnswer and 3 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
3 comments
Add a comment
E
E
erik wilson 09
Pioneer, US
Jul 08, 2009 11:18 pm EDT

Please contact me with any adresses or phone numbers for this company or any inspectors looking into this
erikwilson@volcano.net

E
E
erik wilson 09
Pioneer, US
Jul 08, 2009 11:16 pm EDT

I just had a 355 dollar withdraw from my account, (hours ago) have you had any luck getting hold of the company?
please help me if you have any info or contact info Thanx erikwilson@volcano.net

G
G
gohope39
Omaha, US
May 30, 2009 9:56 pm EDT

I paid them 15 dollars for a question, and got advice back. My regret though is that it would have been sooo much easier to just go to yahoo answers because you get the same kind of advice from non-experts for free. I just want to know if anyone has paid and then found out that justanswer later on continued to take money out of their account. I'm willing to just give up the 15 dollars and tell my bank to block that service to my account, I just want to know if anyone has had problems with large amounts of money being taken out, without any authorization

ComplaintsBoard
T
12:44 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer dodge mechanic answers

People need to be aware that JustAnswer.com/Dodge can provide inaccurate information despite statements that they have certified mechanics providing answers. I read a solution regarding the weeping hole on the water pump of a 2005 Dodge Grand Caravan 3.3L with a solution to change the water pump and instructions on how to do so - for a 3.8L...

Here is what I wrote to them, but wasn't able to submit without providing CC information:

**'Simple Solution' for the 2005 Dodge Caravan 3.3L pump change doesn't work - you need to remove motor mounts and allow engine to drop in order to remove pump even with pulley unfastened and slid back onto pump. The fins on the pump don't allow the pump to drop out/ or the front of the pump hits the unibody - just not enough clearance (and it is spelled 'weep' as in to lose fluid/cry regarding the weep hole) My hubby is a Red Seal mechanic of 25 years, and he told me it wouldn't work but I wanted to try. However there just wasn't any other way to get that pump out in the 3.3L without taking out the pax side engine mount bolts and letting the engine lower - the pump and pulley then fell out on their own. Also it was a 3.3L that was asked about, not a 3.8L as is referenced in the answer.***

Read full review of JustAnswer and 4 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
4 comments
Add a comment
D
D
Derek G Williams
Newark, GB
Jul 19, 2011 8:53 pm EDT

A card payment was taken from my bank account without my authorisation

L
L
Lynne taylor
southam, GB
Aug 13, 2011 3:40 am EDT

USED ONCE KEEP TAKING MONEY FROM MY ACCOUNT

D
D
DarkestDays
, CA
Aug 19, 2009 5:03 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I have been an expert there for many months.
There may be 20 thousand Experts who have joined, but at any given time there are about 300 on-line, at this moment 313.

“Prove It or Lose It” has never been used as far as I know but they have a new policy to verify experts, but it is rife with errors, cheating and delays.

As a warning to anyone who thinks of being an expert there: keep in mind that a portion of your answers, tho they may be very good answers, will not be paid. This is not a fault of JA, but is because many customers want something for nothing. They get what they want and stiff you.

As many as %50 of my answers dont pay, for one reason or another.

H
H
Helpful Information
San Francisco, US
Feb 20, 2009 1:40 pm EST

JustAnswer is the largest Expert answer site with more than 15 million registered users and approximately 20 thousand Experts, who help make sure that their peers are who they claim to be through our “Prove It or Lose It” policy. The five-step screening process is as follows:
1. Tests: We implement tests for each specific category, i.e. A Real Estate Law test that’s different than Immigration Law. Traditionally only 1 in 10 applicants makes it past the test.
2. Stages: If the Expert passes, typically they start off with a limited account that we call “Stage 1”. They have a number of restrictions on their account, which are removed as they progress up the ranks.
3. Peer Reviews: All Experts are evaluated by their category peers.
4. Customer Feedback: If Experts receive excessive negative feedback from customers, they are banned from the site.
5. Prove It Or Lose It: We take a similar approach to eBay®. Suspicious Experts are asked to prove their stated credentials to a third- party credential checking company. If they refuse the credential check or fail, they are banned from the site.

Experts consist of ASE Master Certified Technicians, Automotive Engineers, and other Car Experts. On the right-side of the homepage, under the Meet The Experts column, clicking on See More Experts shows those that meet these qualifications.

ComplaintsBoard
E
8:08 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I asked a question on www.justanswer.com on 10/29/2008 and was asked what I wanted to pay $10, $20, $30., etc. Only $30.00 and up works on this site. I was asked if I wanted to pay extra and I clearly said NO! But I was double charged anyway and I found out when my credit card statement came. So, on 11/23/2008 I e-mailed them since there's no phone # for...

Read full review of JustAnswer and 30 comments
ComplaintsBoard
K
10:46 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer dog

I was charged twice for one service on 10/20/2008 without my knowing or authorization. I e-mailed for a refund, since they offer no phone # to be contacted, and was told I would receive the refund on 11/23/2008, but the charge is still on my credit card and a balance with them 'that I can use on their site'. I made it clear that i did not want to keep a balance with them and that if I wanted their business again, I would pay for it WHEN I used it.
I feel robbed by this people. I don't trust them, I think they are thieves, and I will never use their "services" again. BE CAREFUL with these scam artists!

Read full review of JustAnswer and 10 comments
Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
10 comments
Add a comment
T
T
thebearprince
Newham, GB
Oct 18, 2010 12:32 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

Just Answer is an ABSOLUTELY FRAUDULENT WEBSITE, And I intend to expose this website for its Cut-throat and Dog-eat-Dog approach to business! I came in contact with them when I had my email hacked into and could not access my email account on Yahoo. I was very desperate and needed help as I had some very vital information in my email account. Method of last resort - Just Answer - BIG MISTAKE. I read their terms and conditions and something about them did not quite register. I tried to leave the site, but they kept luring me back with more lucrative offers which all seemed too good to be true! They said you could not be billed on Answers that did not satisfy you, and even offered a discount. At one point they even asked me what I would like to pay them. At the end of the day, none of their answers was satisfactory, yet because I had entered my Bank account details with them, they automatically billed me, wait for it - £54.88p - YET NONE OF THEIR QUESTIONS WERE ACCURATE, AND I WAS STILL FROZEN OUT OF MY ACCOUNT! My Anger with this Website is the Audacity which which they take out money from people's bank accounts not to mention all the Grief, despite their 100% Money Back Guarantee! I have absolutely learnt My lesson with this Organization, and will ask my bank to initiate a refund action against them! These Cyber-Demons Should be exposed for what they truly are, and ever were - A BLOODY SCAM!

S
S
spasibo
Seneca, US
Dec 03, 2009 5:58 pm EST

I was charged $15 and $13.5 + for one question. I would never use this site again!

D
D
dingojoe
Charleville, AU
Sep 23, 2009 3:20 am EDT

I have no doubt that this site is a scam and would warn all to keep well away from having anything to do with it
I was overchatrged and complained to them and have had 2 replies saying that my refund was credited which is not true
I am taking this matter further and will do all possible to have those responsible for operating the ste fully investigated
Bob Sage

K
K
Kenneth Young.
, ES
Sep 10, 2009 9:44 am EDT

The service is terrible and corrupt

K
K
Kenneth Young.
, ES
Sep 10, 2009 9:42 am EDT

Your attitude towards complaints is very unfortunate.

K
K
Kenneth Young.
, ES
Sep 10, 2009 9:40 am EDT

Dear Sir.
I agreed to pay an amount for information but only received one answer, which was not correct. Since that one answer I have had no further communication and beieve this to be a scam.
Is this one of your scams which I have read about?
Yours sincerely
K. Young.

P
P
psimmons
Portland, US
Jun 13, 2009 11:58 pm EDT

As a member for over 1 year I can saw that JA is NOT a scam. Not sure which BBB practices your referring to, but each of my customers will accept (and pay) ONLY if they want to. Sometimes my answers are not what they want to hear, but they are accurate and where else can you get an answer to a legal question from a REAL BAR CERTIFIED lawyer (like me) for $15?

I wish I had thought of and started the site...but at lease I can work with them :)

Phil

C
C
Connie
, US
Feb 23, 2009 5:27 pm EST

Seems like everyones getting the shaft from just ask, I also was foolish enough to ask a question but I did not hit the I accept on the reponse I got, yet my account has been charged twice now for the same answer. What else is new? I guess the old addage is still true .. Buyer BEWARE!

H
H
Helpful Information
San Francisco, US
Feb 20, 2009 1:51 pm EST

Customers place fully-refundable deposits and can read answers and respond until they’re satisfied. Customers define quality and only pay for answers they are satisfied with by clicking on the “Accept” button. A full refund is instantly available at www.justanswer.com/refund.aspx. For more information, please email our Customer Service department at info@justanswer.com.

F
F
forgottenboy
Los Angeles, US
Feb 10, 2009 1:37 pm EST

I completely agree, they are violating ABA and BBB practices and are going to have some serious liability issues despite the indenification clause they put in the contract, that's extremely unconscionable.

ComplaintsBoard
D
9:19 am EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.

JustAnswer Online scam

JustAnswer says that they provide experts all over there site. They even claim on there site that 'Distinct from other answer sites on the web, our Experts are actually doctors, auto mechanics, veterinarians, CPAs, teachers, computer Experts, etc.'

This is an out and out lie to deceive people into paying money for questionable advice. JustAnswer does not ever certify that a so-called 'Expert' has any training in ANYTHING. There terms of service states,

'No Assurances Given From and No Reliance on Term 'Expert' Throughout this Site, certain terms, including 'Expert', 'Specialist', 'Consultant' or 'Advisor' may be used to refer to someone who claims to have certain knowledge, background or experience that may be useful in responding to a question posed by a user. Use of such terms provides no assurance that the person answering your question has any expertise or qualifications to give such advice. You acknowledge that JustAnswer has not and cannot independently verify their qualifications. If you do not like any answer for any reason, your sole remedy is to disregard the answer and not pay for it. Notwithstanding the foregoing, JustAnswer reserves the right, but is not obligated, to remove any content that it believes violates any of these Terms, including, without limitation, any objectionable or personally identifiable information.'

They hide this in the middle of about 5 pages of legal ease. But all over their site they claim that 'their experts' can answer your questions, even stating, 'our Experts are actually doctors, auto mechanics, veterinarians, CPAs.'

More than likely that MD who is answering your question about your childs sickness, or CPA about your sensitive tax info, is an out of work cab driver from Yonkers, sitting in his underwear at 3am, 'googling' some so-called 'expert' answers.

JustAnswer.com doesn't have ANY oversight of their 'Experts' yet makes people believe than they do. Shame on them. Don't give them any of your hard earned money.

Andy Kurtzig, their founder and CEO is a scammer for perpetrating this deception and other posts all over the internet confirm this.

Read full review of JustAnswer and 243 comments
Resolved

The complaint has been investigated and resolved to the customer's satisfaction.

Hide full review
243 comments
Add a comment
A
A
anonymous_customer1
, US
Sep 04, 2022 1:29 am EDT

I have read through the comments in this Complaints board for JustAnswer and can say I am not surprised. JustAnswer does charge customer fees without their knowledge and the Terms of Service have purposely hidden clauses, policies and procedures.

Regarding the verification of experts, I am not so sure about anything JusAnswer does is aligned with standard hiring practices. Reading through the comments here and the questions answered on JustAnswer, I am not sure if any expert is an actual doctor. They mostly seem to be people from overseas with no medical license or certification (and likely zero medical training) in the USA. Licensed doctors in the USA cannot legally or ethically provide medical advice over the internet without a real doctor-patient relationship established. Even answering that someone will be “fine” is a form of medical care called reassurance—this is a type of patient care and management. I have had real US Board Certified doctors look over the answers on JustAnswer and they agreed that the experts answering medical questions were “highly suspect.” So the comment above by another poster about the doctor experts actually being out-of-work can drivers may not be so far off.

The class action lawsuit against JustAnswer linked above (on JUSTIA) is just the tip of the iceberg of every illegal and illegitimate business practice committed by JustAnswer!

E
E
Ellie S.
Barcelona, ES
Aug 10, 2022 7:28 am EDT

This company are SCAMMERS! They gain access to your account or your cc and thought a 5€ consultation they start charging you for a membership that you did not sign for! Be very aware!

On the 31st of July I contacted one of their doctors for an online 5€ consultation, it was a quick and simple operation. I used my credit card. Then immediately on the 31st they charged me a further 6€. Now the 4th of August, they've made another charge for 29€ for a membership that I never signed up for and there will be another charge on the 4th of September. You are THIEVES and I will post my reviews on SM, Google and as much as possible. You are stealing money from my card. GIVE ME BACK MY MONEY AND ANSWER TO THE MESSAGE THAT I SENT YOU THOUGH YOUR PAGE. And to other consumers: *DO NOT USE THEIR SERVICES*, THEY ARE THIEVES and will steal money from your card or account through a 5€ consultation they will gain access and rob you of your money!

SPA

El 31 de julio contacté con uno de sus médicos por 5€, fue una consulta sencilla y rápida. Usé mi tarjeta de crédito. Luego inmediatamente el 31 me cobraron otros 6€ extra. Ahora el 4 de agosto me cobraron otro cargo de 29€ por una "membresía" a la que nunca me suscribí y habrá otro cargo el 4 de septiembre. Sois unos ladrones y publicaré mis opiniones en SM, Google y tanto como sea posible. Robasteis dinero de mi tarjeta. DAME MI DINERO Y RESPONDE EL MENSAJE QUE OS ENVÍO A TRAVÉS DE TU PAGINA

Y al resto de consumidores: *NO UTILICEN SUS SERVICIOS*, SON LADRONES y robarán dinero de su tarjeta o cuenta mediante una consulta de 5€ a la que tendrán acceso y robarán su dinero!

View 0 more photos
R
R
Ritsa Vlahos
, US
Jul 28, 2022 12:16 pm EDT

Hi. I just got a text that I subscribed to your monthly service. I DID NOT GIVE YOU PERMISSION TO CHARGE ME MONTHLY. I went on your site for just one question and paid $5, which I was suppose to get a refund back for and i didn't. Can you explain why your site scams people ? How dare you have my card information and randomly assume I want a subscription for you bogus service.

YOU BETTER DELETE MY CARD INFO FROM YOUR SYSTEM. If you don't, there WILL be consequences.

E
E
Eprille
, US
Jun 19, 2022 2:05 pm EDT

I signed up for the monthly service for $46 on May 2nd and less than 2 weeks later they canceled my membership claiming that was service rendered even though it had not been a month. They advertise ask any question anytime but secretly the limited to 16 questions Max and will cancel and ban you from their website otherwise. I disputed the issue on the better Business bureau since the emailing them directly was getting nowhere and they said on the BBB they would give me back my two weeks of service that was paid for but that was never done and now 6 weeks later they're charging my card again without any authorization and it's clearly not on a monthly schedule by an error since it's been 6 weeks and I have the emails for cancellation as proof and we'll be going through my credit card company. Shame on this scamming company.

View 0 more photos
E
E
Eprille
, US
Jul 17, 2022 4:42 pm EDT
Replying to comment of Eprille

Update: I filed a report to my bank when I saw a second charge weeks later from just answer. I am still banned from website and they lied to my bank about the circumstances and claimed that I cancelled my own membership. This is part of their scamming practice, if someone asks too many questions or has too many issues play me at least cancel your account and send you an e-mail to cover up the lie more. When I posted reviews online and to the Better Business Bureau they admitted that there's a fair Policy Act that they highly exercise and don't advertise and then of course what they do advertise is any question anytime. These people systematically steal money from people and use a bluff every time bedding on who's going to know how to return that money or get it back or who's going to let it go because they don't know their rights. It is beyond me a Better Business Bureau would give these people an A+ when they have literally thousands of unresolved complaints as well as thousands of others on Google or other social media platforms where they accept reviews for companies. A majority of those reviews are people being scammed out of their money. Completely misleading marketing on the website where are they charge people prior to the free trial being over and due to them being unaware of the charges in the first place they don't always catch those charges immediately, I saw a lady's review online where she had paid almost $400 by the time it was realized and they still refuse to give her anything on a refund.

R
R
ralph wade
, US
Jan 24, 2022 3:32 am EST

Just an Answer pro: Beware it is fraud!

Beware! A Scam and a very successful scam. Charged a simple fee for one question, and then 3x34.00 euros deducted from my N26 account and now have had to spend 65.00 euros replacing the card so that this does not happen in the future. The whole thing is a deceitful scam. Don't bother reaching out to me... Just refund my 3x34 euros. Posted to Trust Pilot (France).

Date de l'expérience: 23 janvier 2022

N
N
No free Lunches
, US
Dec 29, 2021 3:46 pm EST

I have been an expert on Just Answer for over 13 years.

Here is the truth about Just Answer.
1. They always grant refunds, if you simply click the refund link and ask for a refund. If you verbally harass the experts trying to help you and the customer service reps trying to grant your refund, and IGNORE the simple refund request link that I send you. You will not get a refund.
2. Many of the customers that come to Just Answer are there to scam the system. You KNOW you cannot get free help from real doctors, lawyers or Mechanics in person. But with Just Answer, people ask for help, know it costs money UP FRONT, then after a sometimes several hour long conversation, AFTER your question has been answered in detail. You THEN ask for a refund, and the company gives it to you every time.
In 13 years time, I have lost over 15% of my pay to refunds that occur sometimes YEARS after the fact. I literally have a refund come out of my pay from a client I helped 3 years prior.
Its not Just Answer that Scams YOU, its you the customer who more often then not Scam us experts by asking for help on a CLEARLY LABELED PAID HELP SITE, and then you only ask for a refund and start complaining about paying AFTER we help you.

Because if you asked for a REFUND before we started helping you, you wouldn't have gotten free help.

My time and expertise is not refundable. And all you people who are complaining about having to pay 1$ or 5$ for the trial membership and the complaining you were charged 40$ later on.

PLEASE go into any Mechanic shop, Laywer's Office, or computer repair shop. And then when you pay 100$ to 300$ for service, then come back and complain about the 5$ payment you paid at Just Answer, and then ultimately got refunded AFTER you received service.

And that is the True scam at Just Answer, the 20% of customers who constantly scam us out of our time and expertise, and only ask for refunds AFTER they received help.

I can understand completely the people who "think" they have reached a free help site, and then after they enter their credit card ( How on earth can you possibly claim you didn't know you were about to pay for help when you are asked for your Payment information?)
But realizing your made a mistake, you immediately ask for a refund. I have no issue with that. By all means, you deserve a refund.

But there will always be those people who go to a restaurant, sit down, order a meal, and then incessantly complain AFTER they eat the meal because they KNOW the manager will probably give them a refund.

Seriously. Don't be an online Karen. If you want a refund, ask for it BEFORE you have a three hour conversation.

And if you are complaining about paying anything under 50$ to talk to real, lifelong career professionals any time 24/7. Then you must be one of those same people who go out to eat and then leave a 1$ tip.

My 20 years of expertise and knowledge were not gained so that I could give away my time and expertise for free.
How about you go work for free, at whatever Job you do, and then you will have the right to complain about paying for help and assistance.

;)

K
K
KNOWwhatCHAno
, US
Jan 18, 2022 9:52 pm EST

https://law.justia.com/cases/california/court-of-appeal/2021/d077868.html

Might want to research the company you work with/for/as...there is NO HIDING from this court document!

E
E
Eprille
, US
Dec 01, 2022 1:44 am EST

You're right, nothing is really free in this world except kindness honesty a few other virtues. But at the end of the day customers deserve to know that they are actually going to be charged and that they have to take an action in order for their cards to discontinue those charges monthly. It is a clickbait setup that advertises that we only pay a dollar for one question and then after 5 days they charge your card $46 every month and many people are not aware of this because it's in the very tiny fine print of the terms and conditions when you do the $1 charge. It's extremely misleading and although I do agree that customers should not be able to contact you years later and get a refund that's absolutely absurd but customers a majority of the time are being sucked into a $1 fee only to find out they're being charged 46 times more. Not only that but when people request a refund they don't always get that refund and they have to fight their Banks and they have to file reports because I've seen thousands of cases where that is exactly what happened. You have a fair argument on your side when it comes to customers canceling getting refunds and Etc but a majority of these complaints are by people who are not aware that they were going to be charged monthly outstanding fees. There's a program that monitors people's usage like when they ask a question how many questions and of course it keeps record and documentation, what's beyond me is that they don't use the same program to confirm that someone only asked one question or that they didn't use the service for 6 months in a row and we're not aware that they were being charged in the first place. The guys above you are stuffing their faces with all of this dirty money they get to keep on default because they know the merchant account and financial system much better than most people and that in itself is an abusive power and privilege.

M
M
madtom
navarre, US
Sep 07, 2021 2:58 pm EDT

they get your credit card for $5.00, and you have joined whether you know in or not. I went to one lawyer they recommended, they did not have time for my case. I feel their business practice is a scam. did not know I had to cancel am out $240 and have nothing to show for it

P
P
Point The Way
Maine, US
Oct 29, 2020 2:54 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

If you don't use or need Just Answers services, after the 7 day trial, then you should not legally have to pay for them, even if you were unable to call their number to cancel within 7 days. In my case I was fighting for my life and had to leave to stay alive. They don't hear any case by case basis for granting refunds. They simply don't care about people. It's all about scamming you out of money.
If a policy is not customer friendly, safe or good for the customer then it should be amended or dropped. After all we customers are paying for them to be alive, food, housing, clothing. Customers are suppose to come first and they don't with Just Answer. The refund policies prove they don't care and are only out for financial profit for themselves, even if it is unfair to the customer. Bad business. I feel ripped off of my money for nothing. Why would I want to pay them, who have given me a hard time?
I wouldn't. I want a refund. Plain and simple. Rip off artists. Don't invest. Just Answer is a scam.

P
P
Point The Way
Maine, US
Oct 29, 2020 3:57 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

I prayed and God answered. After reading the other members comments I called Just Answer back and told them that they do and have refunded customers fees. After giving them my free legal advise they decided to give me a refund. Glad they "just answered".

V
V
Vij K
, US
Nov 30, 2018 6:11 pm EST

Just Answer - this site is a fraud. Be very careful when you give your credit card details, they will double charge and mark it as 'recurring' expense and bill you till the card is replaced. Customer care is useless as they give a standard answer that one should be careful before signing up. Be very cautious, do not part with your credit details at this site, you'll regret.

VK.

E
E
Eric remington
, US
Apr 09, 2018 7:51 am EDT

I have been a certified Auto mechanic for over 35 years. I am an expert on Just Answer. No one can google accurate answers and be successful at satisfying customers without a lot of experience, knowledge and access to factory technical information. My name is Eric Remington I am an verified expert on the site. Before they verified me, they got all my background information from me, they called me and wanted to know about my college degree in auto technology info, my ASE certification license information and the owner of the shop(contact info) who I sold my auto repair business and prior to that, my employer info.
I have seen other experts who work alongside me and I can assure you they are real experts who provide real answers. So disregard the presumptuous naysayers...

M
M
Mick Garbutt
London, England, Greater London, GB
Dec 23, 2021 4:08 am EST

Liar

ComplaintsBoard
D
12:13 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.
Replied
JustAnswer has left an official reply on this complaint.
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I contacted the above (info@justanswer.com) to find if if there was anything on the market that would unclog a stopped-up kitchen sink other than the standard Drano, Liquid Plumber, etc. because I tried everything I could purchase over-the-counter and nothing worked. I waited and waited for a reply to my question and nothing happened. I finally sent them an...

Read full review of JustAnswer and 242 comments
ComplaintsBoard
S
5:03 pm EST
Resolved
The complaint has been investigated and resolved to the customer’s satisfaction.

JustAnswer Vet advice hurt my dog

Dr. Wade should not be offering advice on this website! The advice was absolutely wrong! My poor dog is now at the vets. She has been vomiting non-stop since 2 hours after giving the aspirin.

I am worried sick I may lose her. We are waiting for the blood work to come back to find out how bad it is. I will never trust anything I read on the internet again...

Dr. Wade (If he really is a doctor) told me to give my dog aspirin which can be lethal if combined with rimydyl... The drug I stated she was on. I was unaware of this fact and gave her the aspirin. Now she is critically ill.
=
Dear surfsista,

It is not uncommon for dogs to have pain at the injection site, it will usually subside in a day or 2 after getting the shots. Try to avoid petting or touching the injection areas. You could give a small dose of aspirin tonight if needed. For a small chihuahua I would give a 1/2 tablet of the 81 mg aspirin will a meal, not on an empty stomach. If the dog is restless with the vaccinations you could also give 1/4 to 1/2 tsp of liquid benadryl.

Hope you dog gets to feeling better soon.
=
Dear surfsista,

It could be any of the above. I would do the aspirin tonight and get her into the vet tomorrow to have her checked out unless it resolves with aspirin.

Best wishes,

Please press accept if you find my answer helpful. Feedback and bonuses for good work are always appreciated!
Thanks for the opportunity to help you!
=
I just gave less than a quarter of a 325mg regular strength aspirin. She weighs 9.5 lbs. I hope I did not give her too much? I gave her around 75mg. Is this too much for a 9.5 lb dog?
=
I just looked up rimadyl and aspirin it states you are not supposed to mix the two. See above where I gave her rimadyl about 3 hours ago. I just gave her aspirin with it... About 75mg.

I'm very worried I have overdosed her!
=
No response from dr. Wade
=
Just as a follow-up to anyone reading this website. I ended up calling the animal poison control hotline and it was a good thing I did.

Mixing rimadyl with aspirin is deadly. Not only that but I found out the rimadyl prescription was too high a dose for her and the aspirin I gave was too high as well...

The poison center instructed me to giver her 1/2 of a 10mg pepsid 2x a day for 5 days and 1 teaspoon of magnesium one time only. The vet told me to take her off all medicine except for the pepsid. If she shows signs of stomach problems (Not eating, vomiting, diarrhea) or has black tarry stools, she will need to see a vet right away. She will not be out of the woods for 3 long days. She may develop a serious ulcer from this mistake.

I feel so bad that I made this mistake! This is a very good example why you should not follow internet advice online! Had the vet who responded here actually read what I wrote above "I gave her a pain pill rimadyl and flagyl." he would not have instructed me to give her an aspirin!

I only pray she does not have damage to her stomach from this serious mistake.

This online service is majorly flawed, do not take any advice offered here...

=
Now my dog is at the vets undergoing tests for severe stomach distress. I'm worried sick.

Read full review of JustAnswer and 32 comments
Update by Surfsista
Feb 01, 2009 12:51 pm EST

As an update. Bella had many issues, not just the Rimadyl and Aspirin, although they were contributing factors.

After many tests and thousands of dollars later, it was determined that Bella had disc disease and required surgery. She is recovering and doing very well!

Still this was a lesson! Do be very careful taking any advice on the internet and do consult the animal poison control center
[protected] if you have questions about what to give your baby not the internet!

Resolved

The complaint has been investigated and resolved to the customer’s satisfaction.

Hide full review
32 comments
Add a comment
B
B
BigAlano
, GB
Nov 20, 2018 1:19 am EST

I wish to cancel my subscription to your service and have advised Capital Mastercard accordingly so no more payments must be taken from my credit card.

Alan Woolley
Card No [protected]

J
J
J Higginson
, US
Nov 13, 2018 7:34 pm EST
Verified customer This comment was posted by a verified customer. Learn more

I have a $5. and a $35 charge on my Corporate Credit Card Account which I did not authorize. Please refund the amount.

Reference # [protected] [protected] $5.00
Reference #[protected] [protected] $35.00

Jerry Higginson
Greater Randolph Area Services Program Inc
210.658.6351

M
M
medical question
, US
Nov 13, 2018 1:03 am EST

I asked just answer a simple question which was supposed to be free. you charged my Visa Card $29.00 and $5.00. Please remove these charges from my credit card immediately

G
G
Gib Owen
, US
Oct 28, 2018 4:36 am EDT

I find that this company, having my credit card details, deducted $45.00 from that account, without any reason or me asking any question, legal or otherwise, and I want a refund.

S
S
Sharon January
, US
Oct 27, 2018 10:52 am EDT
Verified customer This comment was posted by a verified customer. Learn more

I think I used Just Answer once and and paid for it. I never authorized recurring payments on my credit card ending in 0798. I want this stopped and refunded for October.

Sharon/Conrad January

M
M
mark falcon
, US
Oct 21, 2018 1:53 pm EDT
Verified customer This comment was posted by a verified customer. Learn more

i just checked my bank account, and saw a charge for this just answer co. I DID NOT sign up for this service!

J
J
Judy Rosen
, US
Oct 02, 2018 1:59 pm EDT

I went on this site one time and just found out they are continuing to charge me. I have not been on this site any other time than the one time. I had asked a medical question and got the same answer(not even helpful) from the same doctor over and over again.

T
T
Tony Ussher
, NZ
Sep 11, 2018 4:49 am EDT

I am having monthly deductions of NZ$49 deducted from my Visa credit card account. I wish to cancel my membership and cease the charges to my account, effective immediately.
Membership: [protected]
Name: Tony Ussher

B
B
Brit123
, US
Sep 10, 2018 8:25 am EDT

I was looking at my bank statement and saw that there was one fifteen dollar charge and one thirty dollar charge! Unbelievable

M
M
Margaret Thomson Wright
, US
Sep 05, 2018 12:49 pm EDT

No authorisation has been given to take a membership fee of $62 from my visa account. One question was asked regarding health. I paid the $5 deposit, then a further $43. Did not even get a satisfactory answer, only an answer to call the doctor for another fee. I do not wish to use any further services from this company. Please refund my $62.

About JustAnswer

JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.

JustAnswer Customer Reviews Overview

JustAnswer is an online platform designed to connect individuals with experts across various fields. Users can pose questions and receive answers from professionals such as doctors, lawyers, mechanics, and tech support specialists. The service operates on a fee-based model, where customers can opt for one-time assistance or a membership for ongoing support. JustAnswer aims to provide accessible, personalized advice, offering a convenient alternative to in-person consultations.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer
Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review I subscribed to the lawyer answers service three days ago, which costs $60 per month was posted on Mar 13, 2024. The latest complaint Yesterday, I was shopping for a new television and I visited both Walmart and Amazon websites was resolved on Mar 31, 2024. JustAnswer has an average consumer rating of 3 stars from 1499 reviews. JustAnswer has resolved 872 complaints.
Ratings on other sites
Trustpilot
Trustpilot
4.4
50578 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. JustAnswer contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click up if you have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
  5. JustAnswer social media
JustAnswer Category
JustAnswer is related to the Websites category.

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.