JustAnswer

On March 22nd I contacted JustAnswer with an issue that I could not receive emails on my cellphone but saw new emails when signed on the computer. The Tech "Vishnu" was unable to help me. I stopped replying to text messages and told him I was frustrated and would contact Apple directly. I was under the impression there would only be a $5 charge but when I got my Visa bill there was a $5 charge for March 22nd & a $66 charge on March 31st. Not sure what the $66 is for! I would like a refund of the $66. I ended up contacting Apple the same day and they solved my problem in a few minutes at no charge.
Karen Cameron cell #[protected]

I was unaware at the time a made an inquiry that I would receive ongoing charges for "membership" which I don't recall authorizing. No doubt there is something in their fine print that I missed. What I thought would be a $1 question has ended up costing me $ 50.00. I wish to alert others to this scam so they don't get fooled by what looks to be a legitimate site.

i want my credit card info removed . i do not want a subscription phone # [protected]. email- [protected]@optonline.ent

For about a year they have been taking about $760 dollars, $60 a month from our account. No statement or invoice for any notice at all. We did not know they were doing this. We have never used the service or product they have. We do not even know what they do. When we call customer service, Raven said they sent an email at one time, and the problem is we do not read our emails. She was of not help and I think very rude . All she would do is cancel our membership, that we never wanted in the first place. I asked for a refund she said no, I asked to talk with a supervisor and she said they would tell me the same. It was too bad as we did not see an email that created them the right to take $60 from me each month.

I was unaware at the time a made an inquiry that I would receive ongoing charges for "membership" which I don't recall authorising. No doubt there is something in their fine print that I missed. What I thought would be a $5 question has ended up costing me over $900. I wish to alert others to this scam so they don't get fooled by what looks to be a legitimate site.

I used this one time and did not give them permission to take $720...I did speak with them about matter with no resolve at all.

This is a total scam company BEWARE OF THIS WEBSITE.. I'm going to do whatever I need to make sure this is shutdown...

I'm 69 years old and I do not have the funds to spear..

CAN SOMEONE HELP ME PLEASE..

Just Answer has been deducting $29.00 a month for about a year. I have called in many months ago to cancel. I was advised that they have no record of my account.
My name is Karen Wheeler, they are using my debit card that ends in 1193, which is associated with Peoples Bank from CT.
Please cancel this and send a refund for at least 6 months back to my account. Below is what was posted in my account. The last payment.

03/29/2021 JUSTANSWER *ME DEBIT CARD PURCHASE
POS PURCHASE TERMINAL [protected] JUSTANSWER *ME [protected] CA XXXXXXXXXXXX1193 $29.00

My email is [protected]@audi-con.net, phone: [protected]

Hi,

I am emailing on behalf of my mother and father. They called up for a one off £5 tech review help for the kindle and you have set up an unauthorised direct debit and have so far taken 3 x £35 from my account without authorisation.

If this matter is not resolved and the money refunded ASAP I will be pursuing further action. I can see I am not the first customer to be in this position with you.

Please let me know which account details you require in order to have this matter resolved and I will liaise with my parents to have the details sent over.

Thank you.

i have requested JUST ANSWER to cancel my membership (APPRAISAL 877-6) on 5 March'21, which was confirmed by JEFF CAVELLINI ([protected]@just.justanswer.com). Another deduction went off on 1 April to the amount of R365.00.
Covid-19 has effected both my and my husbands jobs. We do not have an income and need this to be cancelled ASAP.
PLEASE HELP!
My info is : Elize van der Linde, [protected]@gmail.com

I would never pay for online advice. I checked my account today and see $46 has been charged to my bank account by this place. I call and the rude woman would not refund my money. She said she would cancel it, but no way give a refund. I really don't know how this membership would happen unless I was tricked.

The first charge was on my Visa dated January16 2021 and again on February 17 2021 and again on March 17th 2021.

I am willing to pay the January fee as I used it. I will not pay February and March.

TD Visa has been alerted and they consider these charges to be fraudulent. They have me to try and resolve this issue with Just Answer. If it is not promptly dealt with TD Visa will take action

When checking our last VISA bank statement we noticed two withdawels, 45 EUR each, by TECH-SUPPORT*JUSTANSWR [protected] (see attachement). A similar withdrawel was found on a prior statement. We never subscribed to Justanswer. We can only guess Justanswer is making abuse of our search for on-line help, when we were installing a new HP laptop and transferring our Microsoft account.

I only wanted the 7 day charge and told them to cancel and they charged my credit card $34.00 on 4-4-21 to my account. My second call on 4-6-21 to cancel this the girl kept saying she couldn't hear me and hung up on me. The next person I got Clarissa told me she couldn't help me because I didn't cancel which I did. I want a refund for $34.00 which was charged to my account on 4-4-21. I was unhappy with my initial contact which billed my account for $5.00 on 3-12-21. They were unable to help at that time. Why would I allow my card to be charged a second time when I was unhappy with my first call. I want my account refunded. I am contacting my bank to claim this charge as a fraud which it is. If this is the way you do business your company is definitely a scam.

logged on and gave credit card info. Took about 15 minutes for a "tech" to come on. What ensued was mostly a morning wasted trying to get an answer to my problem. The first guy could only keep asking me if I had checked the power supply; about three times. Each time he would ask a question I would answer and wait 10-15 minutes to hear back from him. Finally he completely disappeared and another "tech" came on asking me once again about my power situation and telling me that my answers did not show up on his end of the chat. I don't think they have anyone qualified to give answers on appliance problems. Also, each one is trying to converse with multiple customers at the same time making it a very slow process. Wasted time and money.

On March 24, 2021 I was having trouble with my computer, not able to get on the internet after having uninstalled a driver. I asked for assistance and got a message from JustAnswer. I was told I could get help for $5.00, which I paid. That advice did not work so I was told the technician could do more if I paid $39, which I did, but we never connected to get the direct service. I had to take my computer in to a tech company. I requested a refund of the $39 and received a text from NikolayK222 stating that I would receive a refund. That has not happened. In addition I was charged $46 for a membership that I do not want or need. I'm requesting cancellation of the membership fee and refund of the tech charge.
Thank you for your attention to this matter. It was paid through PayPal.

About two months ago I was having sound issues with my V65 Vizio TV. I signed up for $1 and asked one question on-line. They keep billing me! I got one marginally helpful answer. I found and resolved the issue myself. This is a predatory business practice!

In August 2018 I asked a question relating to German taxation. I paid HK$ 460 in advance prior to submitting this question. I received a one sentence answer and need clarification. In order to get the clarification I had to subscribe to a 1 week 'free' trial. I did not provide my credit card details for this trial. I received another very brief answer.

The credit card is predominantly used by my wife. In December 2020 I noticed an ominous pending charge of 460 HK$ on the creditcard 'JustAns*'. I then remembered having used 'Justanswer' 2 years earlier. Only way to get in touch was to call the costumer service departmant in the US to learn that I had subscribed to 'JustAnswer', chosen rate: Unlimited, charge HK$460 per months. I want to reiterate at this point that the initial charge to my question of HK$ 460 was paid in advance of asking the question!

After many conversations with various customer service representatives and submitting a from for refund I was granted a 12 months reimbursement.

I did agree to a 1 week free trial in 2018 (having already paid for my question) and did not agree to entering a 'unlimited membership'. I am also not aware that I provided my Credit card details in order to obtain this service, the details were taken from my previous payment.

No agreement was signed in order to execute a subscription of significant cost, no contract was formally submitted by JustAnswer to verify this subscription. The subscription is null and void and my creditcard details were used without consent. I request a full refund of the remaining period from August 2018 to December 2019.

Yours faithfully

Your company has been taking $29 out of my credit card since December 2020. I should have known better than to trust your services. Unless you arrange to reimburse me, I will see to it others know about my experience.

On my VISA I was charged: TECH-REVIEW *JUSTANSWR - [protected], CA $46.00
I thought this was going to cost me $1 for a trial. I asked a question and never received an answer. Now you want $37 to delete my account. I do not have an account. My email is: [protected]@gmail.com.
Why do I feel like I have been scammed? I am a disabled Vietnam Veteran and do not deserve this.
Take me off you list (and I do not want to pay for that).

James Pluimer
[protected]

I used this service at an introductory fee cost of $1.00, asked a question, sort of got the answer, possibly intended to get back when ready to perhaps activate with more questions. I thought it may be a helpful business I may need for many items in the future. Today my credit card account was charged $46.00 without my authorization or approval. I would be very careful with these guys, count your fingers etc...we don't like shady dealings, "Oh you didn't know", watch out here...