JustAnswer
reviews and complaints

logged on and gave credit card info. Took about 15 minutes for a "tech" to come on. What ensued was mostly a morning wasted trying to get an answer to my problem. The first guy could only keep asking me if I had checked the power supply; about three times. Each time he would ask a question I would answer and wait 10-15 minutes to hear back from him. Finally he completely disappeared and another "tech" came on asking me once again about my power situation and telling me that my answers did not show up on his end of the chat. I don't think they have anyone qualified to give answers on appliance problems. Also, each one is trying to converse with multiple customers at the same time making it a very slow process. Wasted time and money.

On March 24, 2021 I was having trouble with my computer, not able to get on the internet after having uninstalled a driver. I asked for assistance and got a message from JustAnswer. I was told I could get help for $5.00, which I paid. That advice did not work so I was told the technician could do more if I paid $39, which I did, but we never connected to get the direct service. I had to take my computer in to a tech company. I requested a refund of the $39 and received a text from NikolayK222 stating that I would receive a refund. That has not happened. In addition I was charged $46 for a membership that I do not want or need. I'm requesting cancellation of the membership fee and refund of the tech charge.
Thank you for your attention to this matter. It was paid through PayPal.

About two months ago I was having sound issues with my V65 Vizio TV. I signed up for $1 and asked one question on-line. They keep billing me! I got one marginally helpful answer. I found and resolved the issue myself. This is a predatory business practice!

In August 2018 I asked a question relating to German taxation. I paid HK$ 460 in advance prior to submitting this question. I received a one sentence answer and need clarification. In order to get the clarification I had to subscribe to a 1 week 'free' trial. I did not provide my credit card details for this trial. I received another very brief answer.

The credit card is predominantly used by my wife. In December 2020 I noticed an ominous pending charge of 460 HK$ on the creditcard 'JustAns*'. I then remembered having used 'Justanswer' 2 years earlier. Only way to get in touch was to call the costumer service departmant in the US to learn that I had subscribed to 'JustAnswer', chosen rate: Unlimited, charge HK$460 per months. I want to reiterate at this point that the initial charge to my question of HK$ 460 was paid in advance of asking the question!

After many conversations with various customer service representatives and submitting a from for refund I was granted a 12 months reimbursement.

I did agree to a 1 week free trial in 2018 (having already paid for my question) and did not agree to entering a 'unlimited membership'. I am also not aware that I provided my Credit card details in order to obtain this service, the details were taken from my previous payment.

No agreement was signed in order to execute a subscription of significant cost, no contract was formally submitted by JustAnswer to verify this subscription. The subscription is null and void and my creditcard details were used without consent. I request a full refund of the remaining period from August 2018 to December 2019.

Yours faithfully

Your company has been taking $29 out of my credit card since December 2020. I should have known better than to trust your services. Unless you arrange to reimburse me, I will see to it others know about my experience.

On my VISA I was charged: TECH-REVIEW *JUSTANSWR - [protected], CA $46.00
I thought this was going to cost me $1 for a trial. I asked a question and never received an answer. Now you want $37 to delete my account. I do not have an account. My email is: [protected]@gmail.com.
Why do I feel like I have been scammed? I am a disabled Vietnam Veteran and do not deserve this.
Take me off you list (and I do not want to pay for that).

James Pluimer
[protected]

I used this service at an introductory fee cost of $1.00, asked a question, sort of got the answer, possibly intended to get back when ready to perhaps activate with more questions. I thought it may be a helpful business I may need for many items in the future. Today my credit card account was charged $46.00 without my authorization or approval. I would be very careful with these guys, count your fingers etc...we don't like shady dealings, "Oh you didn't know", watch out here...

I was having a problem with my Printer last night. The JustAnswer Technician wanted $39.00 to remotely look at my labtop to trouble shoot the problem. I felt the problem could have been corrected in other ways than accessing my labtop and paying the additional fee. The Technician refused to help me because I refused to pay the additional fee. I did ask him to transfer me to another technician. He refused. I called Customer Service. The Customer Service person promised to transfer me to another Technician (last night) after we finished talking. It never happened. After the phone call and waiting to be connected to another technician, I gave the Customer Service person high marks in a survey, because I thought the situation was handled. It was not handled. I still have not been contacted by anyone. I used JustAnswer in previous years and was satisfied with the service. Now the service is a service of corruption. What happened?

I requested a fix to my issue with a AVS system and they did not respond.
Advised me to check with the manufacture.
Since I was charged for additional services and there was not any clear notification that this was an on going service and that there is a monthly fee.
I had sent them an email stating that they did not answer the original question so stop sending me information about how they did. Do not continue to follow up and stop all services, as it was becoming more spam mail that results. I received a cc statement showing that they charged me for a reoccurring service. Called them and asked to have this cancelled and refunded.
1) did not get any service that met the expectation or results
2) received multiple emails asking how they did to the point on annoyance
3) continued to get billed for services they never provided.

Good luck to them but buyer beware.

I initially contacted Just Answer Tech Help on 26 Feb 2021 for an answer about my computer. I gladly paid the $1:03 trial money in the hope I would have my problem answered. That didn't happen and I ended up solving my own problem.

So when the review comments came up I just said I didn't need any more help as I had solved my own problem. The reviews kept coming which annoyed me immensely as it was totally unnecessary to keep answering the same question over and over again so I sent the lot to SPAM and deleted it.

Now I find a charge of $67.98 has been made to my credit card when I thought I had cancelled the subscription as I received NO service and NO help.

Have I become the subject of a rip off scam. Give me my money back!

Hello i am complaining about jus answer. They are refusing to refund my charges on my card from 8th march til 13th march even though i have confirmation email from their team confirming i wont be charged for my questions as there were issues reinstating my membership. I also have just answer order confirmation confirming 0 pounds has been taken from my card yet they have taken all the payments of the questions from 8th march til 13th march,
Payments are

8th march 11 pounds
11th march 16 pounds
12 march 2x 21 pounds
12 march 1x 11 pounds
13 march 21 pounds

I placed an inquirery to Just Answer regarding a problem I was having with
programming a spread sheet using Microsoft Excel. I did not receive a satisfactory solution to my problem and within one week, I cancelled the service. I was assured that the application would be cancelled and that they were sorry that they could not help.
I have since been receiving regular charges against my credit card for a subscription of 'Home Repair ' which I have no need for nor did I subscribe to this service.
The charges are for $66.00 on a regular basis.
Jan. 4/2021
Feb. 12/2021
Mar. 9/2021
Mar. 3/2021

Please reply

Ross Staye
[protected]@gmail.com
[protected]

R

Spoke to Maria Nina Thursday 25 February 2021. Regarding new password for Outlook Imap and Smpt which she try to help me but it was Apple Support who solved my problem. You will find no mention of Apple Support in transcript of conversation with Nina. By you advertising I paid $1 to have a problem solved as first time contacting your company. Was very dissapointed to fine a charge of $67.98. Justanswer tech support 1800727139USA
+ Foreign Fee AUD 1.98 Date 8 March 2021
Transaction ID: 836d0c(2*2580-eb11-852f-005056a8011e
Sandra Colllins
mb:[protected]
email: [protected]@bigpond.com

I think i called a few months back about a question about antique dishes and today out of the blue and today I have a $28.00 charge I did not authorize this need a a refund!
This is a total scam!
Posted on March 7, 2021 at 3:19 PM

JUST ANSWER *EXPERT [protected] CA

About a week ago I contacted a Justanswer expert.com re divorce information, I typed in my query and got the standard answer which I was happy, then the helpline assistant came on and I explained my request to her and she replied that she sort it out but I never heard from her again. The next day I received an email from their office explaining the answer I had got previously again and asked if I would like to talk to a solicitor and that it would cost me extra money above the $8.00 for the information I had already paid for, I declined. The next day again I was contacted and again I declined. Each day the contacted me asking me the same until I threatened to complain to the ACCC. To-day I was going to transfer some money from my account and noticed the Justanswer Expert 877 604 has a pending withdrawal amount of $70.21 from my debit card which I did not authorize. John R Braund [protected]@hotmail.com +63 [protected] I called my bank to try to cancel their thieving from me the bank said they would dispute the transaction then cancel my card and I would have to apply for a new one only it takes them months to send a new one overseas to the Philippines. Can you please assist. The expert calls himself John Melis PO box29045 San Francisco CA94129 last contact 26/2/2021

Online looking for answers relative to the afib I had been experiencing, Just Answer popped up with a $5 trial. I accepted and got a reasonable $5 answer.
Then repeatable they kept sending me emails trying to get me to talk with the doctor I some more. I kept telling them "No" I don't want to talk any more for any more money. It happened at least three times or more to the point I just ignored them. That was 1/21/21. Sunday 2/28/21 I discovered a $28 withdrawal from my debit account and searching my trashed emails from Just answer I found one dated 1/25/21 - four days after my uncomfortable experience getting Just Answer off my back that I must have just thrown in the trash unopened when I saw who it was from. This email said that if I did nothing they would sign me up for a $28 account with them. That has got to be fraud or elder abuse or something criminal. I know it is just $28 but I live on $785 a month and every unexpected bit hurts.
Just Answer did cancel the fraudulent account but refused to give me a refund. They are a creepy sign of the times.

They have been charging 66$ per month for 5 month for a service I have never asked for !
I was once o their website for a quick 5.00$ question. Since than they make me pay for a service I have never asked for. It is fraud !

Louise Bédard

I think it was about two years ago that I tried Justanswer to see what it did. Since then I have received two charges against my Visa card for annual fees. I wish to cancel my membership but can't find a cancellation space on your website. My membership no per my Visa statement is 0800452621Ca.
Rex Evans

The site claims when you file your question it will be answered within minutes. I have waited hours with no response. It does not say in some cases it could take longer. I only paid the $5 because I needed the advise now. Total false advertisement.

Used Just Answer as a trial on 19 Dec2020 and was charged R65.00 and was given a partially correct answer, and then Just Answer made an unauthorised charge of R365.00 on 29 January 2021.
Please arrange credit for R365 and ensure no more charges.
Charge details
290121 JUSTANSWER *MECHANIC [protected] USA 32.56
365.00 ZAR+FOREIGN FEE AUD 0.94
55436001029200197299521

Bernhard Kirschner
email [protected]@gmail.com