JustAnswer

I have a problem accessing Facebook. Just Answer asked for a CC, which they said was declined; I gave them a second CC. A technician came on the line to ask abut the issue but never responded again. After waiting 25 minutes, I asked what the problem was and I was transferred to a Justin B who asked what my problem was. As I was typing the problems, he discontinued the chat. Meanwhile, it appears that both credit cards were in fact approved. So I may be out 2 payments with no service whatsoever.

I understand your asking for no abusive language or angry statements but the very fact that you have to say that infers there are more than a few people out there who have no received value for money. Since I received

no service whatsoever, I want my charges cancelled.

I signed into the just answer website to subscribe to their 7-day trial. I understood that after the trial period I would be charged $60 cancelable at any time. After I posted a question I found that a neighbor had received advice from his Attorney. I canceled the trial within 2 hours, To my surprise and disquiet, I found $1, the cost of the trial, and an unauthorized sum of $60 had been debited to my account. JUST ANSWER has refused to refund the $60 .

I want my money back

Refund me!

Omar. a. [protected]@gmail.com

Username: Omar. a. amin

I was looking for help then your website poped-out, I contacted an agent and they told me ALL I have to pay is 1 Dollar! and here is the qoute it self!

"OK. Got it. I'm sending you to a secure page to join JustAnswer for only $1 (fully-refundable). While you're filling out that form, I'll tell the Expert about your situation and then connect you two."

thats exactly what your agent told me... And I agreed and I enter my credit card information and then 46$ was withdrawn from my acount! and I went to check it turns out I was made a member without my permission or consent! and with no knowledge! I wasn't made aware that I would be paying 47$ in total! and when I contacting the customer support they said there is nothing we can do and it's not refundable! and this is what he said...

"We are very upfront to new visitors when they visit our site regarding the fees associated with the service. Before a customer is able to submit their question, they must agree to the $1 join fee as well as the monthly membership fee which in your case is $46."

ARE YOU FREAKING KIDDING ME?! Very upfront?! I literally showed him and now showing everyone excatly what the agent told me! "I'm sending you to a secure page to join JustAnswer for only $1 (fully-refundable)." that's it! nothing else!

So how can you guys sit their stealing our money and also trying to put the blame on us! and someone trying to make it our fault! are you guys seriously this low? with no conscious? how pathetic!

I need a full refund right now with no excuses and with no delay!

This was supposed to be a one-off payment following a request for a simple question about a diesel engine in early October 2021. The card has been charged $Aud 50.47 monthly ever since. See the screenshot attached.

I have sent requests to the JustAnswer company but have received nothing in reply.

This was supposed to be a one-off payment following a request for a simple question about a diesel engine in early October 2021. The card has been charged $Aud 50.47 monthly ever since. See the screenshot attached.

I have sent requests to the JustAnswer company but have received nothing in reply.

I signed up for the trial and asked a question. After 3 hours of NOTHING, I requested a refund and cancellation of my membership. Oh, THEN they decided maybe they should try to answer my question. It was too late by that time, and I went online and again requested that they cancel my membership and refund my trial fee, stating that it was because they did not even attempt to answer my question until AFTER I requested a refund and cancellation. Their response - Can you give me more information why you want to cancel? They have now cancelled my membership, but I see nothing about refunding my trial membership fee. This is a ripoff.

When I signed up the website stated, $1.00 for a 7 day trial, at the end of the 7 days I would be provided an option to buy the service for a monthly fee or cancel. I was never provided the option to cancel before my credit card was charged for an entire month of the service. Just answer provides no value! I can search the internet and get the same answer for free. They cannot provide any help WHATSOEVER! My dog had an infection and needed to get an antibiotic, which you cannot get without an exam. Just answer cannot perform an exam and cannot provide you with a prescription to get the meds necessary to help my pet. A COMPLETE WASTE OF MONEY. When I called to cancel since they charged my credit card, they made it as difficult as possible and have yet to send a confirmation email. I have asked by credit card to block all charges from Just Answer and will trust my credit card company to act professionally.

Some one is using my wife's checking account without her permission for your services. How do we stop this from happening?

In Jan 2022 my husband was having difficulty with his computer. He googled help and something came up offering him Technical Help for $2. so he accepted. He had no idea it was Just Answers, and had not ever gone directly to their Web site. It turns out the Computer Tech spent about 2 minutes with him and told my husband that he could not help him.

And then the VISA bills started coming in for $66. My husband did not know what it was for, and unfortunately ignored it the first month and then came to me the 2nd month not understanding what these charges were for.

I have just spend 2 days trying to get through to Just Answers. I did manage to cancel this, but not with out 2 months of charges of $66 and on principle this is not right. This company I believe makes their money doing this kind of scam thing of not being clear about their charges and not having a good Customer Service Dept. A supervisor was supposed to get back to me, but never did.

This company's website offers a "trial membership" for $1 which automatically converts to a monthly subscription if you don't cancel within 3 days. I canceled the same day and the site indicated (via its website) that I had successfully canceled the service. I wish I had screen captured that notification because I never received an e-mail confirmation stating the same. When I got my credit card bill, I noticed that 3 days after I had signed up for the service, they had charged me $60. I called support and was told that the $1 was just a fee to sign up for the service and the reason I was charged was because I had asked a question for which an expert responded. After corresponding via 2 email messages with the expert (legal matter) I was satisfied with the response which was essentially just a confirmation that I should hire an attorney. The expert didn't resolve my issue but that's not my complaint. The support person I spoke with was polite, friendly, and apologetic and told me that by her records, my account had been canceled, but that the charge on my card was not made in error from their standpoint. The support person asked me whether I had received a cancellation email and I said no. She then attempted to manually send me a confirmation which I have not received. I told this person I did not have a problem paying the $60 because the expert I spoke with was helpful. But I also said that I felt their business practices were deceptive because they make it appear that you get full access to the site for $1 for 3 days and that as long as you cancel it within that time period, there's no rebill. I do not recollect any fine print that said once you ask a question, you're on the hook for the $60. JustAnswer offers a legitimate service, but uses a bait-and-switch process to charge people unwittingly.

I had a technical question about a web site last week. Just Answer popped up. I called and the guy said that it would cost me $1.00 for some help. If my issue was resolved my $1.00 would be credited to my account. My issue was not resolved, and this week I received a notice that $46 had been charged to me for my Just Answer membership. No membership was mentioned last week. I am a retired person living on a fixed income. Forty six dollars is a lot of money to me. I was deceived and would like to have my money returned. This "company" is preying on vulnerable people like me. Don't get involved with this group!

I phoned the Rangiora NZ after hours vet at 4am because my dog had injested some poison. They linked me into Just Answer. I paid $8 as advised but waited over 4 hours for advice by which time my own vet was open and I was able to get my pup admitted.

Not only that, I seem to be charged further $45 on 28/03/22 despite no further questions asked. I want to be removed from any Just Answer subcriptions immediately . I also wish to be refunded the $53 already paid as I have not received any helpful assistance at all.

Please email me at jill.[protected]@xtra.co.nz to discuss refunds.

Thank you

Jill Meade

Had one trial question on the 6th January $5.15, did not take out a subscription and now we have been charged each month since.

16th January $41.20

16th February $41.20

16th March $41.20

These were all taken out of our credit card account and I have tried to email them to get a refund but to no avail.

Been charged 2 times for services I never used and called someone to cancel

I signed up for this service for the free trial And was charged before my trial was even up they will not issue a refund even though I've not used their service at all , they promise several things and said that my case would be reviewed By many and I would get answers from several attorneys I didn't hear back from anyone, except for the one I did hear from which wasn't even viewed from their website. They claim that you will have several responses I didn't have any responses they completely ripped me off they charged my account for the full membership and will not issue a refund. They did not provide me with any type of service that was helpful at all And we're very uncourteous and very unhelpful as far as trying to get my money (46$) back ,after they took it early before the trial was even up

I connected with justanswer to ask a question about my electronic piano. I was told they would charge $2 CAD for the question. I was charged $68--$2 for the question and $66 for a monthly fee that I was not told about and which was buried in the very fine print of a very long terms and conditions.

Dishonest and not transparent.

I had to wait 20 minutes to be connected to a so-called expert, with various customer service agents coming on to tell me to hang on. The expert, when he finally came, told me where online I could find a manual for my piano, as if I don't know how to use Google. I already have a manual, and it does not answer the question I had. So he left the conversation without saying another word and I waited for another expert. After a long wait, I got a customer service rep on the line and told her I wanted my account cancelled and to get a total refund. It took many such requests, but they finally agreed. Even then, they would not confirm how much of the money I had paid would be refunded. It looks like I got a full refund.

In all, dishonest, not transparent, and as far as getting an answer...useless.

I went on just answer to get questions answered by a Nissan specialist. The matter was resolved and I canceled my subscription. Now they continue trying to charge my credit card. This needs to stop. I see from other complaints that this has been going on for a while. Why hasn't something been done about this company! When someone cancels, that should be it. They need to stop trying to charge me.

INT'L [protected]

HOME-REPAIR *JUSTA

[protected] £32.00

This is the information on my bank account. Please refund this money, I did not authorise this payment!

My email address is lynn.[protected]@nhs.net

Crocked [censored]ers said it was 1dollar but charged me 28 someone need to go to there office and unload some bullets into the heads of the pussys someone needs to stop the scams this company has

I've been charged for $40 monthly from September to March. I remember asking about a question regarding my washer. I entered my info and credit card because the charged that states there is $2.00 only. I did not expect that it will be charged for the succeeding months. And once you entered your info, that means you are already a subscriber. Never thought of it. I called the company and said, I cannot refund the money that was taken from previous months. The only thing | can help for you is to cancel the membership. Cancellation took place but I am not satisfied unless giving back my money because I never used their services.