JustAnswer
reviews and complaints

Had one trial question on the 6th January $5.15, did not take out a subscription and now we have been charged each month since.

16th January $41.20

16th February $41.20

16th March $41.20

These were all taken out of our credit card account and I have tried to email them to get a refund but to no avail.

Been charged 2 times for services I never used and called someone to cancel

I signed up for this service for the free trial And was charged before my trial was even up they will not issue a refund even though I've not used their service at all , they promise several things and said that my case would be reviewed By many and I would get answers from several attorneys I didn't hear back from anyone, except for the one I did hear from which wasn't even viewed from their website. They claim that you will have several responses I didn't have any responses they completely ripped me off they charged my account for the full membership and will not issue a refund. They did not provide me with any type of service that was helpful at all And we're very uncourteous and very unhelpful as far as trying to get my money (46$) back ,after they took it early before the trial was even up

I connected with justanswer to ask a question about my electronic piano. I was told they would charge $2 CAD for the question. I was charged $68--$2 for the question and $66 for a monthly fee that I was not told about and which was buried in the very fine print of a very long terms and conditions.

Dishonest and not transparent.

I had to wait 20 minutes to be connected to a so-called expert, with various customer service agents coming on to tell me to hang on. The expert, when he finally came, told me where online I could find a manual for my piano, as if I don't know how to use Google. I already have a manual, and it does not answer the question I had. So he left the conversation without saying another word and I waited for another expert. After a long wait, I got a customer service rep on the line and told her I wanted my account cancelled and to get a total refund. It took many such requests, but they finally agreed. Even then, they would not confirm how much of the money I had paid would be refunded. It looks like I got a full refund.

In all, dishonest, not transparent, and as far as getting an answer...useless.

I went on just answer to get questions answered by a Nissan specialist. The matter was resolved and I canceled my subscription. Now they continue trying to charge my credit card. This needs to stop. I see from other complaints that this has been going on for a while. Why hasn't something been done about this company! When someone cancels, that should be it. They need to stop trying to charge me.

INT'L [protected]

HOME-REPAIR *JUSTA

[protected] £32.00

This is the information on my bank account. Please refund this money, I did not authorise this payment!

My email address is lynn.[protected]@nhs.net

Crocked [censored]ers said it was 1dollar but charged me 28 someone need to go to there office and unload some bullets into the heads of the pussys someone needs to stop the scams this company has

I've been charged for $40 monthly from September to March. I remember asking about a question regarding my washer. I entered my info and credit card because the charged that states there is $2.00 only. I did not expect that it will be charged for the succeeding months. And once you entered your info, that means you are already a subscriber. Never thought of it. I called the company and said, I cannot refund the money that was taken from previous months. The only thing | can help for you is to cancel the membership. Cancellation took place but I am not satisfied unless giving back my money because I never used their services.

While googling for a different website, I inadvertently clicked on the first result, which was Justanswer. I asked a question and the response came back (via text assistance) that I needed to pay a dollar to have question answered. While I thought that was strange, I gave them credit card information to take the dollar that they asked for. Later when I checked with my bank, I found that they had set me up on a automatic membership and charged me $28.00. Tried to cancel and get a refund, but I could not get the refund. I was told that I had asked a question so that automatically put me into membership status. The question I asked had nothing to do with their site so they couldn't have answered the question regardless, but they still would not refund my money.

20/03/2022 Paid initial $2, then a further $66 which I believed would connect me to a lawyer to discuss my case further after giving a brief description of what my problem was. The lawyer was to phone me back within 10 minutes. I did not receive any phone call and when I checked my account the next day another $84.38 was taken out without a lawyer making contact. Not sure what the $84.38 was for.

21/03/2022 Went back to website and let them know I had already had money taken out and no lawyer contact. The person just put me back to the site to pay another $2 and start all over again. I did not proceed.

Now out of pocket $152.36 with no service provided

I contacted Just Answer on the 13th Jan 2022 in regards to a easement question, the question was answered by John Melis Solicitor from Just Answer

Order ID: [protected]-100. I received the short information requested and I thanked the person and requested not to be contacted again a number of email went back and forward and I still kept asking not to be contacted again and do not automatically make transactions on my account. I was charged $2.00 Lawyer *Join Fee [protected] CA on the 12th Jan 2022 via my credit card. On the 15th Jan another transaction came onto my credit card Lawyer *Just Answer [protected] CA $86.00.

I have now received another unauthorized transaction on my credit card dated the 15th Feb 2022, Lawyer*Just Answer [protected] CA. Do not attempt to make any further transactions as I have contacted my bank.

I am being charged $46.00 on my bank statement when I have never used your services. I am telling my bank that I dispute the charge. This has happened before. Please take me off any customer list that I am on.

Eleanor A Wax

Date 16th March 2022, time 1:12 PM Australian Eastern Standard time. A charge of Au$68 was made on my bank account for services I did not knowingly authorise, at first a charge of Us?$2 which I acted upon but when another charge came up I closed the conversation and should not have been charged? I have since found out that an ongoing monthly charge of Au$66 is applied, I have successfully canceled "Membership" but they are not going to refund the charge that I claim has been fraudulently obtained. No receipt or any email or Member number has yet been received.

Just Answer stated that there would be a further monthly charge of $42 until I cancelled this service. As I did not want this extra service I cancelled on the spot. For three months I have been billed $42. I was not successful in stopping this charge until I cancelled it through PayPal. Just Answer said that if I did not receive a confirmation email from them, I had not been successful in cancelling the service. I think this is a scam !

On February 17th the company listed above charged my bank debt $46. I found their phone number and talk with one of their representatives about the charge, and they claimed I open an account with them. They said anI get charged a fee every month as long as I have an open account with them. I don't know how they got my debit card number, but that is another case. I was unsuccessful in getting them to refund my bank account the $46, but they said that was not refundable. I didn't want to argue with the person, so said okay just make sure this doesn't happen again, and this account is totally closed. The person again to make that would happen. Well, this month it happened again. I was charged another $46. I explained what happened last month, and the account would be canceled. I said this must be another mistake. The person said their was no record of me canceling, and this charge is non-refundable. I cant get this fraud to stop, and cant get them to refund my money. I want this to stop, and them to refund my bank account.

I signed up with the understanding that I would be charged $2.00 and instead was charged $57.00 for a membership. I have cancelled the membership within the 7 day period stipulated, and have been told that I am not getting the fee refunded. When I tried to log on to the site I was told my password was incorrect, so I asked for an email to reset it. The email never arrived.

I paid $1 to join yesterday 3-11-22 to ask 1 question. I read the fine print which is worded to make you think u pay the $1 to join & if you cancel your membership before the 30 days you won't be charged the $29. But if you don't cancel they will send you an email letting you know that your membership it about to renew which then you will be charged the $29. So I paid the $1 & cancelled my membership a few hours later only to find the very next day that they had charged my card $29. I sent an email to costmer support which they replied that the membership cost $29 & it was $1 to join & I wouldn't be getting a refund. Then I called customer service & was told the same thing. I asked to speak to a supervisor & was put on hold & when the lady came back on the line she said a supervisor would be calling me back in 30 minutes. Which of course never happened. I should of read the reviews rather then the fine print then I would of found out that the business is all a scam! I guess I should count myself lucky that they only got me for $29 since a whole lot of other people were charged a lot more than me & some even having to cancel their card since these scam artist wouldn't stop charging them even after they cancelled their memberships. This business is just a scam & they trick people & even steal from some others as well! Horrible,horrible scammers!

I too sought an answer thru another site who apparently transferred me to a JA representative. That particular individual was unable to answer my question, advising me to seek other means. During our discussion I noticed JA had charged my credit card in the amount of $1.00 as well as an additional $46.00. I questioned the second of those two charges and was informed that I should contact JA's SC and they would refund the amount. I later contacted JA thru their online chat, though that particular representative ended the chat while we were still communicating. I subsequently emailed JA and made them aware of that charge, and while doing so communicated with another JA representative. That individual stated that the $46.00 charge was for a month-long membership, a membership which allowed me to communicate with various individuals regarding a variety of concerns. I too feel that JA is a SCAM and will do everything in my power to make others aware of their unscrupulous activities. I didn't authorize that charge, nor did I agree to a month-long membership and have no desire to continue to have any form of contact with JA.

I only used JustAnswer site because they said try for just $1. So on March 10th I used the site to try to get help with my Google account. But in the morning of march 11th which is today. I see a charge on my bank account of $46 for the membership with JustAnswer not the $1they said to try the app. I also went in after I used the JustAnswer app on March 10th and cancelled my membership so I would not get charged the monthly membership of $46.

I didn't want to put my animal through the stress of going to a "live" vet if I didn't have to and knew he was sick. I used the service for ab online "expert". I paid the $5 for the 7-day trial and was answered by a "veterinarian". Difficult to know if the person had actual credentials as the answer was quite generic for the problem discussed. Being in the medical field myself, I spoke to this "doctor" as I would any other medical professional (believe it or not, there are many medical situations that are similar for humans and animals). This supposed vet had very little to say, besides repeating my ideas or concerns back to me, and told me I needed to take my animal to an in-person vet at the end of the conversation. At the time I was obviously more concerned for my animal, so took care of him.

My animal had died within a few days after so I didn't give this service another thought, as I was comforting my family and dealing with their grief (Max was 18yrs old and part of the family). Life resumed and didn't realize until a few months later (when reconciling my checking account) that there was a reoccurring charge of $29.99. I never used this service again after the initial time and called for a refund and was told the usual company line of "no refunds". I asked to speak to this person's supervisor, was placed on hold, and was told the supervisor was on another call and would call me back within 15-30". No return call was received.