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3.4 1499 Reviews 1474 Complaints
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JustAnswer complaints 1474

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2:06 am EDT
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JustAnswer Unauthorized credit card charges

Had one trial question on the 6th January $5.15, did not take out a subscription and now we have been charged each month since.

16th January $41.20

16th February $41.20

16th March $41.20

These were all taken out of our credit card account and I have tried to email them to get a refund but to no avail.

Desired outcome: Please refund $123.60. I would appreciate a refund on money that was taken out of our credit card without permission. I have attached 4 x photos of the credit card with the dates. What more can I add. The photos have the dates and amounts

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8:21 pm EDT

JustAnswer Fraud

Been charged 2 times for services I never used and called someone to cancel

Desired outcome: Full Refund

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5:07 pm EDT
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JustAnswer Legal reference /help

I signed up for this service for the free trial And was charged before my trial was even up they will not issue a refund even though I've not used their service at all , they promise several things and said that my case would be reviewed By many and I would get answers from several attorneys I didn't hear back from anyone, except for the one I did hear from which wasn't even viewed from their website. They claim that you will have several responses I didn't have any responses they completely ripped me off they charged my account for the full membership and will not issue a refund. They did not provide me with any type of service that was helpful at all And we're very uncourteous and very unhelpful as far as trying to get my money (46$) back ,after they took it early before the trial was even up

Desired outcome: I want a refund , they didnt provide me any service and charged me the $46 early they didn't even wait until the trial was up . All I want is my money back for services they didn't even provide me

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3:05 pm EDT
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JustAnswer JustAnswer

I connected with justanswer to ask a question about my electronic piano. I was told they would charge $2 CAD for the question. I was charged $68--$2 for the question and $66 for a monthly fee that I was not told about and which was buried in the very fine print of a very long terms and conditions.

Dishonest and not transparent.

I had to wait 20 minutes to be connected to a so-called expert, with various customer service agents coming on to tell me to hang on. The expert, when he finally came, told me where online I could find a manual for my piano, as if I don't know how to use Google. I already have a manual, and it does not answer the question I had. So he left the conversation without saying another word and I waited for another expert. After a long wait, I got a customer service rep on the line and told her I wanted my account cancelled and to get a total refund. It took many such requests, but they finally agreed. Even then, they would not confirm how much of the money I had paid would be refunded. It looks like I got a full refund.

In all, dishonest, not transparent, and as far as getting an answer...useless.

Desired outcome: Tell people not to do business with these people.

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Cavatee
, US
May 10, 2022 8:13 pm EDT
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Yup I had an issue with Microsoft and thought I'd entered costumer chat and got these thieves instead. Same BS: You're a senior they'll charge you a dollar when I tell them that fact. Of course, while they did charge the dollar they also charged me for an ongoing monthly of $46 starting immediately. I still have the thread where the "expert" stared to chat and I asked him directly if he was associate with Microsoft and he stated no and then wanted to keep going. I told him wasn't telling me something that I didn't already know re my issue. I have the thread saved and have disputed it with my credit card company which is not official until the charge is completely posted. I am saving the link to this site and using it to prove my dispute. Total scam scum.

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JustAnswer
San Francisco, US
Jun 09, 2022 2:01 pm EDT
Replying to comment of Cavatee

Hi Cavatee, our aim is for excellent service but it sounds like we fell short this time. We'd love to help turn this experience around for you. If interested, you can reach our specialized team at Solutions@JustAnswer.com or at 800-942-4543 so that we can provide a refund if it hasn't already been provided. Looking forward to assisting you!

Jade, JA Customer Care

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12:25 pm EDT

JustAnswer Unauthorized credit card charges

I went on just answer to get questions answered by a Nissan specialist. The matter was resolved and I canceled my subscription. Now they continue trying to charge my credit card. This needs to stop. I see from other complaints that this has been going on for a while. Why hasn't something been done about this company! When someone cancels, that should be it. They need to stop trying to charge me.

Desired outcome: I want them to stop trying to charge me and accept my cancelation.

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6:18 am EDT

JustAnswer Unauthorised payment of £32

INT'L [protected]

HOME-REPAIR *JUSTA

[protected] £32.00

This is the information on my bank account. Please refund this money, I did not authorise this payment!

My email address is lynn.[protected]@nhs.net

Desired outcome: Refund

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2:42 pm EDT
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JustAnswer Scam

Crocked [censored]ers said it was 1dollar but charged me 28 someone need to go to there office and unload some bullets into the heads of the pussys someone needs to stop the scams this company has

Desired outcome: They stole my money feel riped off

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10:51 am EDT
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JustAnswer Charging credit card

I've been charged for $40 monthly from September to March. I remember asking about a question regarding my washer. I entered my info and credit card because the charged that states there is $2.00 only. I did not expect that it will be charged for the succeeding months. And once you entered your info, that means you are already a subscriber. Never thought of it. I called the company and said, I cannot refund the money that was taken from previous months. The only thing | can help for you is to cancel the membership. Cancellation took place but I am not satisfied unless giving back my money because I never used their services.

Desired outcome: Need a full refund pls and I appreciate a response.

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EllieKM
Santa Cruz, US
Apr 03, 2022 2:24 pm EDT
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I have the same issue. Were you able to resolve this?

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5:44 pm EDT

JustAnswer Paid for $28.00 for a membership I didn't know I was getting.

While googling for a different website, I inadvertently clicked on the first result, which was Justanswer. I asked a question and the response came back (via text assistance) that I needed to pay a dollar to have question answered. While I thought that was strange, I gave them credit card information to take the dollar that they asked for. Later when I checked with my bank, I found that they had set me up on a automatic membership and charged me $28.00. Tried to cancel and get a refund, but I could not get the refund. I was told that I had asked a question so that automatically put me into membership status. The question I asked had nothing to do with their site so they couldn't have answered the question regardless, but they still would not refund my money.

Desired outcome: Refund $28.00.

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NotLawrence
Marlton, US
Mar 24, 2022 11:12 am EDT
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Describes what happened to me, too

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8:36 am EDT

JustAnswer Paid money and received no service

20/03/2022 Paid initial $2, then a further $66 which I believed would connect me to a lawyer to discuss my case further after giving a brief description of what my problem was. The lawyer was to phone me back within 10 minutes. I did not receive any phone call and when I checked my account the next day another $84.38 was taken out without a lawyer making contact. Not sure what the $84.38 was for.

21/03/2022 Went back to website and let them know I had already had money taken out and no lawyer contact. The person just put me back to the site to pay another $2 and start all over again. I did not proceed.

Now out of pocket $152.36 with no service provided

Desired outcome: Would like a full refund of $152.36 and an apology.

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10:33 pm EDT

JustAnswer Unauthorized credit card charge

I contacted Just Answer on the 13th Jan 2022 in regards to a easement question, the question was answered by John Melis Solicitor from Just Answer

Order ID: [protected]-100. I received the short information requested and I thanked the person and requested not to be contacted again a number of email went back and forward and I still kept asking not to be contacted again and do not automatically make transactions on my account. I was charged $2.00 Lawyer *Join Fee [protected] CA on the 12th Jan 2022 via my credit card. On the 15th Jan another transaction came onto my credit card Lawyer *Just Answer [protected] CA $86.00.

I have now received another unauthorized transaction on my credit card dated the 15th Feb 2022, Lawyer*Just Answer [protected] CA. Do not attempt to make any further transactions as I have contacted my bank.

Desired outcome: I want a full refund of the last unauthorized transaction from the 15th Feb 2022 of $86.00 plus the international transaction fee of $2.58 coming to a total of $88.58 refunded to my credit card account.

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1:26 pm EDT

JustAnswer JustAnswer

I am being charged $46.00 on my bank statement when I have never used your services. I am telling my bank that I dispute the charge. This has happened before. Please take me off any customer list that I am on.

Eleanor A Wax

Desired outcome: Take me off your customer list and cancel any account I am on.

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9:10 pm EDT

JustAnswer Just Answers

Date 16th March 2022, time 1:12 PM Australian Eastern Standard time. A charge of Au$68 was made on my bank account for services I did not knowingly authorise, at first a charge of Us?$2 which I acted upon but when another charge came up I closed the conversation and should not have been charged? I have since found out that an ongoing monthly charge of Au$66 is applied, I have successfully canceled "Membership" but they are not going to refund the charge that I claim has been fraudulently obtained. No receipt or any email or Member number has yet been received.

Desired outcome: I would prefer a refund Thank you

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10:36 pm EDT

JustAnswer Automatic Monthly payments after I cancelled.

Just Answer stated that there would be a further monthly charge of $42 until I cancelled this service. As I did not want this extra service I cancelled on the spot. For three months I have been billed $42. I was not successful in stopping this charge until I cancelled it through PayPal. Just Answer said that if I did not receive a confirmation email from them, I had not been successful in cancelling the service. I think this is a scam !

Desired outcome: Refund of over payment for a service I did not want.

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2:30 pm EDT

JustAnswer P Fix*JustanSWR

On February 17th the company listed above charged my bank debt $46. I found their phone number and talk with one of their representatives about the charge, and they claimed I open an account with them. They said anI get charged a fee every month as long as I have an open account with them. I don't know how they got my debit card number, but that is another case. I was unsuccessful in getting them to refund my bank account the $46, but they said that was not refundable. I didn't want to argue with the person, so said okay just make sure this doesn't happen again, and this account is totally closed. The person again to make that would happen. Well, this month it happened again. I was charged another $46. I explained what happened last month, and the account would be canceled. I said this must be another mistake. The person said their was no record of me canceling, and this charge is non-refundable. I cant get this fraud to stop, and cant get them to refund my money. I want this to stop, and them to refund my bank account.

Desired outcome: I what them to stop charging my debt card, and refund the money they have all ready gotten from me.

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11:41 pm EDT

JustAnswer Membership fee not refunded

I signed up with the understanding that I would be charged $2.00 and instead was charged $57.00 for a membership. I have cancelled the membership within the 7 day period stipulated, and have been told that I am not getting the fee refunded. When I tried to log on to the site I was told my password was incorrect, so I asked for an email to reset it. The email never arrived.

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9:50 pm EST

JustAnswer JustAnswer

I paid $1 to join yesterday 3-11-22 to ask 1 question. I read the fine print which is worded to make you think u pay the $1 to join & if you cancel your membership before the 30 days you won't be charged the $29. But if you don't cancel they will send you an email letting you know that your membership it about to renew which then you will be charged the $29. So I paid the $1 & cancelled my membership a few hours later only to find the very next day that they had charged my card $29. I sent an email to costmer support which they replied that the membership cost $29 & it was $1 to join & I wouldn't be getting a refund. Then I called customer service & was told the same thing. I asked to speak to a supervisor & was put on hold & when the lady came back on the line she said a supervisor would be calling me back in 30 minutes. Which of course never happened. I should of read the reviews rather then the fine print then I would of found out that the business is all a scam! I guess I should count myself lucky that they only got me for $29 since a whole lot of other people were charged a lot more than me & some even having to cancel their card since these scam artist wouldn't stop charging them even after they cancelled their memberships. This business is just a scam & they trick people & even steal from some others as well! Horrible,horrible scammers!

Desired outcome: I would like my $29 refunded.

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9:53 am EST
Verified customer This complaint was posted by a verified customer. Learn more

JustAnswer Unscrupulous actions/SCAM

I too sought an answer thru another site who apparently transferred me to a JA representative. That particular individual was unable to answer my question, advising me to seek other means. During our discussion I noticed JA had charged my credit card in the amount of $1.00 as well as an additional $46.00. I questioned the second of those two charges and was informed that I should contact JA's SC and they would refund the amount. I later contacted JA thru their online chat, though that particular representative ended the chat while we were still communicating. I subsequently emailed JA and made them aware of that charge, and while doing so communicated with another JA representative. That individual stated that the $46.00 charge was for a month-long membership, a membership which allowed me to communicate with various individuals regarding a variety of concerns. I too feel that JA is a SCAM and will do everything in my power to make others aware of their unscrupulous activities. I didn't authorize that charge, nor did I agree to a month-long membership and have no desire to continue to have any form of contact with JA.

Desired outcome: Refund

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Jenni Gibson
, US
Mar 14, 2022 11:15 pm EDT

This is a scam beware!

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9:28 am EST

JustAnswer Over charged my credit card

I only used JustAnswer site because they said try for just $1. So on March 10th I used the site to try to get help with my Google account. But in the morning of march 11th which is today. I see a charge on my bank account of $46 for the membership with JustAnswer not the $1they said to try the app. I also went in after I used the JustAnswer app on March 10th and cancelled my membership so I would not get charged the monthly membership of $46.

Desired outcome: I would like JustAnswer to refund my $46 for the membership fee and charge me The $1 they said to try the site.

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7:19 am EST

JustAnswer unauthorized charges

I didn't want to put my animal through the stress of going to a "live" vet if I didn't have to and knew he was sick. I used the service for ab online "expert". I paid the $5 for the 7-day trial and was answered by a "veterinarian". Difficult to know if the person had actual credentials as the answer was quite generic for the problem discussed. Being in the medical field myself, I spoke to this "doctor" as I would any other medical professional (believe it or not, there are many medical situations that are similar for humans and animals). This supposed vet had very little to say, besides repeating my ideas or concerns back to me, and told me I needed to take my animal to an in-person vet at the end of the conversation. At the time I was obviously more concerned for my animal, so took care of him.

My animal had died within a few days after so I didn't give this service another thought, as I was comforting my family and dealing with their grief (Max was 18yrs old and part of the family). Life resumed and didn't realize until a few months later (when reconciling my checking account) that there was a reoccurring charge of $29.99. I never used this service again after the initial time and called for a refund and was told the usual company line of "no refunds". I asked to speak to this person's supervisor, was placed on hold, and was told the supervisor was on another call and would call me back within 15-30". No return call was received.

Desired outcome: Please refund the membership charges.

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About JustAnswer

JustAnswer is an online platform founded in 2003 by Andy Kurtzig, designed to connect users with verified professionals across various fields. The platform offers a diverse range of experts, from law and medicine to home improvement and electronics, ensuring users receive accurate and reliable advice. Experts undergo a rigorous vetting process to maintain high service standards, and the platform operates globally with 24/7 availability. Users can choose between a subscription-based model for unlimited access or a pay-per-question option. JustAnswer values user feedback through a rating system, helping maintain quality and allowing new users to identify reliable experts. The company acquired Pearl.com in 2012, expanding its range of services and expert network. JustAnswer is also involved in philanthropic initiatives, such as disaster relief efforts. The platform's innovative approach has earned it various awards and recognition, being featured in prominent publications like The Wall Street Journal, The New York Times, and Forbes.

JustAnswer Customer Reviews Overview

JustAnswer is an online platform designed to connect individuals with experts across various fields. Users can pose questions and receive answers from professionals such as doctors, lawyers, mechanics, and tech support specialists. The service operates on a fee-based model, where customers can opt for one-time assistance or a membership for ongoing support. JustAnswer aims to provide accessible, personalized advice, offering a convenient alternative to in-person consultations.
How to file a complaint about JustAnswer?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account. If you do not have an account, please register by providing the necessary details to create one.

2. Navigating to the complaint form: Once logged in, locate and click on the 'File a Complaint' button, which you can find at the top right corner of the website.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with JustAnswer. Make it specific and clear, such as "Unresolved billing issue with JustAnswer" or "Poor customer service at JustAnswer".

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with JustAnswer. Mention key areas such as the quality of the service provided, the responsiveness of customer support, accuracy of billing, and any misleading information you may have encountered. Include specifics about any transactions you had with the company, such as dates, amounts, and services in question. Clearly describe the nature of the issue, including any steps you took to resolve it and how JustAnswer responded. Explain how this issue has personally impacted you, whether it's through financial loss, time wasted, or stress incurred.

5. Attaching supporting documents: Attach any relevant documents that support your complaint, such as email correspondence, screenshots, receipts, or chat logs. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filling optional fields: Use the 'Claimed Loss' field to state any financial losses you have incurred due to the issue with JustAnswer. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it's a refund, service correction, or an apology.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is correct and that your description clearly conveys the issue and your desired resolution.

8. Submission process: After reviewing your complaint, click the 'Submit' button to file your complaint about JustAnswer on ComplaintsBoard.com.

9. Post-Submission Actions: After submitting your complaint, regularly check your account on ComplaintsBoard.com for any responses or updates. Engage with any replies or resolutions offered by JustAnswer or other users to address your complaint.

Frequently asked questions (FAQ) about JustAnswer
Is JustAnswer a legitimate platform for seeking expert advice online?

Yes, JustAnswer is a legitimate platform that connects users with experts in various fields, such as legal, medical, automotive, and more.

Are the experts on JustAnswer qualified and experienced in their respective fields?

JustAnswer claims to have qualified and experienced experts available to answer users' questions and provide advice.

How quickly can I expect a response from an expert on JustAnswer?

Response times on JustAnswer may vary, but users can generally expect a response within a few minutes to a few hours, depending on the complexity of the question and the expert's availability.

Can I trust the advice provided by JustAnswer experts?

While JustAnswer aims to connect users with knowledgeable professionals, it's essential to verify the advice received with other reputable sources or consult a local professional if necessary.

Is my personal information secure on JustAnswer?

JustAnswer uses encryption and secure servers to protect users' personal information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

How does JustAnswer handle customer support and inquiries?

JustAnswer offers customer support through email, live chat, and phone. User experiences with their support team may vary, so it's essential to read customer reviews to gauge overall satisfaction.

Can I find user reviews for JustAnswer online?

Yes, you can find user reviews for JustAnswer on various websites and forums. Be sure to read multiple reviews to get a comprehensive understanding of other users' experiences.

Are there any hidden fees or charges when using JustAnswer?

JustAnswer offers a subscription-based service, with fees depending on the selected plan. Be sure to review the terms and conditions before signing up.

Does JustAnswer offer any promotions or discounts for their services?

JustAnswer may offer promotions or discounts periodically. Check their website or sign up for their newsletter to stay informed about any special offers.

Can I trust the expert ratings and reviews on JustAnswer?

While JustAnswer aims to provide accurate expert ratings and reviews, it's essential to verify this information with other reputable sources and read multiple reviews before making a decision.

How do I know if the expert I'm interacting with is qualified to answer my question?

JustAnswer provides information on each expert's qualifications and experience. However, it's essential to verify this information with other reputable sources if necessary.

Can I ask follow-up questions to the expert on JustAnswer?

Yes, you can ask follow-up questions to the expert on JustAnswer, usually within the scope of the original question.

Are the payment methods provided by JustAnswer secure and reliable?

JustAnswer uses secure payment processing methods to protect users' personal and financial information. However, it's essential to use strong passwords and secure internet connections when accessing any online service.

Can I cancel my JustAnswer subscription at any time?

Yes, you can cancel your JustAnswer subscription at any time. Be sure to review their cancellation policy for specific details.

Can I use JustAnswer to obtain a formal diagnosis or prescription?

JustAnswer is not a substitute for in-person professional consultations. The platform is meant for informational purposes and should not be relied upon for formal diagnoses or prescriptions.

Does JustAnswer have a mobile app for easier access?

Yes, JustAnswer has a mobile app available for both iOS and Android devices, allowing users to access the platform and communicate with experts more conveniently.

How are experts on JustAnswer compensated for their services?

JustAnswer compensates experts based on the number of questions they answer and the satisfaction ratings they receive from users.

Can I request a specific expert on JustAnswer?

Yes, you can request a specific expert on JustAnswer by searching for their name or by browsing through the list of experts in the desired field. However, keep in mind that the availability of a specific expert may vary.

How does JustAnswer ensure the quality of its experts?

JustAnswer claims to have a rigorous vetting process to verify the qualifications and experience of its experts. They also use a rating system to monitor the quality of advice provided by experts and user satisfaction.

Is JustAnswer available for users outside the United States?

Yes, JustAnswer is available for users outside the United States. The platform offers access to experts from various countries and covers a wide range of topics, making it a useful resource for users worldwide.

Overview of JustAnswer complaint handling

JustAnswer reviews first appeared on Complaints Board on Nov 26, 2008. The latest review I subscribed to the lawyer answers service three days ago, which costs $60 per month was posted on Mar 13, 2024. The latest complaint Yesterday, I was shopping for a new television and I visited both Walmart and Amazon websites was resolved on Mar 31, 2024. JustAnswer has an average consumer rating of 3 stars from 1499 reviews. JustAnswer has resolved 872 complaints.
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  1. JustAnswer contacts

  2. JustAnswer phone numbers
    800-942-4543
    800-942-4543
    Click up if you have successfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have successfully reached JustAnswer by calling 800-942-4543 phone number Click up if you have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number 11 11 users reported that they have UNsuccessfully reached JustAnswer by calling 800-942-4543 phone number
    Support
  3. JustAnswer emails
  4. JustAnswer address
    P.O. Box 29045, San Francisco, California, 94129, United States
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