Hotels and Accommodations Featured Reviews
CC Hotel Reservation - Scam
I booked a hotel in VA I thought they assured me that the hotel was the closes to VCU my father was flow there by helicopter when I got to the hotel at 2am in the morning from spending hours at the hospital there was no reservation for me I called them and told them to cancel my reservation and they refuse they told me that they made a reservation in...
Read full complaintRiu Guanacasta - Hotel
I am extremely disappointed at my recent stay. 1 - when we arrived I said I lost my card but I have my class number they said they didn't need it I would get my points. Well I didn't. 2- We booked because website said there was a casino - it was closed. 3- walked to the water park - it was closed - no sign by front door. Have respect - put up a sign. 4 - It...
Read full complaintExtended Stays America - The billing software
We have been here 2 years and 2 months. I fom 10/30/2020 to 02/05/2023 I pulled 10 folios to be exact. I have paid over 35000 dollars then out of the blue they said I owed over 2900 hundred dollars so we go to court because aftr review the siftware they use is flswed example q 10 pages of of the same day biled over and over fefuse to pay doetget scrwed
Read full complaintThe Cranley Hotel, London - Hotel reservation
Dear Sirs, I am complaining about The Cranley Hotel in London, for their lack of response after several attempts from my side regarding an unused reservation. Summarizing the facts and exchanged emails: -On February 13th, 2020, I made a reservation for 2 rooms/ 7 nights (booking SYN364-53015), for which I paid 1523.94GBP. -On March 30th, 2020, I informed...
Read full complaintRadisson Blu Edwardian Sussex - Lack of information by receptionist about a step in the room negligence
I check in on Monday 30th. Room 25 in the basement with 2 heavy doors to open to go through. That day was a day off. Receptionist did not inform me that there is a step in the room. Visually cannot see. No sign on the door. I walk to the bed and fell down and twist badly my right ankle. Whole body was shocked as was terribly hurt. I have tried to stand...
Grand Hotel, Torquay - Hygiene at hotel
After staying at hotel in 28th December with my family the next day I woke up itching all around my ankles, I was advised by medical advice there were bed bug bites. After notifying the hotel they were hostile, rude and said the room had been investigated. I asked for the report if this which they would not provide me with. I then said I would take further...
Read full complaintRosmohr Hotels Uyo. - Payments not Received
We received a booking via your platform to check in a guest from January 20th to February 16th 2023. Unfortunately, property Rosmohr Hotels Uyo, have not received payments in respect to it and as such we request necessary actions be taken. These is our room rates. Standard Room _ N15,000 Executive Double _ N17,000 Luxury _ N22,000 Mini Suite _ N29,000 Suite _ N35,000 Classic Suite _ N40,000 Double Suite _ N45,000
Marketing and Promotional International, Inc - $100 vouchers good towards hotel stays with the hilton hotel chain
I purchased these (4) $100 vouchers 8 years ago, in January 2015. They were supposed to not have an expiration date. I found them recently when going through some old papers in my desk. I got on the hotelandresortcard.com website to look into using the vouchers. What a joke! It said that there are no properties available for this promotion and to contact...
Expedia Hotel Rental and VRBO Disputes - Refund for the property rental VRBO and for the hotel room at the Hilton Garden Inn.
I have tried to resolve my issues with Expedia I have these two case numbers [protected] & [protected] that I was trying to get resolved. The person on the phone with me at the time hung up the phone maybe accidentally but never called back so maybe it was intentional. Either way, I am left with this issue of being charged for stuff that I never got to use or enjoy! Expedia do the right thing. Take care of your consumers!
Read full complaintNewman Hospitality Vacation Homes - Refund of unused days stayed $696 or at minimum refund of $250 covid cleaning charge and $150 pet fee.
Booked a vacation rental through Newman Hospitaity. Reported issues upon arrival with photos. Received a response 18 hours later with offer to send out a repair person. Due to our schedule we refused the repair visit but wanted documentation that we reported the damage to prevent charges to us. Property did not appear to be cleaned per "covid protocols"...
Read full complaintHilton Grand Vacation Club - Customer service
Worst customer service ever. Each time I have called for assistance I have been transferred from one service person to another tasking up over an hour of my time. January 10, 2023 - talked to 5 different customer reps. The last one said she was going to ask her supervisor how to resolve my issue and actually put me back in the customer service que. I...
Read full complaintKathalee Beach Resort & Spa, Sunrise Beach, Koh Lipe, Thailand. - Poor standard of hotel
Booked to stay there 30/12/22-05/01/2023. Cracked tiles along bathroom wall. Run down condition of bathroom. Broken tiles along the outside corridor leading to main door/safety risk to users. Dark corridor with open broken tile holes are safety risk. Bedside Light switch not connected (have to push and pull out plug to on and off the light). See...
Read full complaintHotels.com / Acadia Hotel - No communication regarding cancellation due to hotel fire
I had booked Hotel Acadia back in august 2022 in which we had accommodation for Dec 28-22-Jan-2-23 (Itinerary: [protected]). On Dec 27th I spoke with a representative using the online chat option on the Hotels.com phone app. I received confirmation that the reservation at Hotel Acadia in Quebec City was “intact” and did not need to confirm anything with...
Confirmations Hotelvalue Getaroom - Reservicing
Een kamer geboekt op 9 dec.bij v.d.Valk incl.parkeren.dacht ik. Blijkt het Getaroom te zijn,voor de prijs €94 pas als je betaald hebt kom je er achter dat je bij een andere site zit en meer moet neertellen nl.€129.95 Daar komt nog belasting bij in het hotel. En geen parkeerplaats dan kan ik er niks mee. Direkt gemaild om te annuleren geen antwoord...
Read full complaintHoliday Inn Express Wilmington DE - Stole my electric toothbrush
I am a regular patron of Holiday Inn Express @ Wilmington DE on Concord Pike and stay there every Sunday of the week. This week I checked in on the 18th and out on the 19th Morning. Anyways to get to the issue here, I accidently left my electric toothbrush which is similar to the one in the pic but white and my razor as well in the shower, which I...
Read full complaintQuality Inn Suits - Hotel
We checked in this hotel after we missed our flight. my husband talked to a guy on the phone and he didn’t say anything about not having hot water at the hotel. he said he had rooms so we got a ride to the hotel. A woman was there to check him in didn’t say anything about not having hot water I go to take a shower no hot water he called the front desk and they said they told us and it wasn’t going to be back on till tomorrow
Read full complaintWestgate Resort and Spas - No heat, dirty rom and lack of customer service
I stayed at Westgate for my 51st birthday weekend. I arrived at around 7:30pm. My first room did not have heat. My 2nd room was dirty. Food on the table, sheets were dirty and hair was in the tub. It took 2 hrs for them to get us into a 3rd room after midnight. Amir at the front desk said he would refund the resort fees-he did not. I also had to push for...
Read full complaintExcalibur Hotel Aand Casino / MGM Resorts Properties - Harassment/unethical treatment
Yes I am mgm rewards member an avid business customer and partner of establishmen. I have been continually harrased and forced to be stereotyped and bagered as to the exact same reference point, my verfication of my identity which was taken or lost which would be my license, in which ive explained why I do not have proper id, but fcra and ftc guideline...
Read full complaintHotel Taiping Perdana - At least get the floors cleaned.
A message from room 411 to 413. Three standard queen-sized rooms with glossy floors and a malfunctioned air-conditioner. Well, this is not the worse part. The wallpapers on the ceiling have fallen off badly and infrequently, the rooms and the pictures shown on their website have nothing in common. The rooms are far below the expectations. It was as worse a...
Mainstays Hotel/Choice Hotels - Extreme rude manager
I am extremely concerned with the way the Mainstays hotel located at 1020 Buck Jones Road, Raleigh NC. It is either the manager or whomever is running this hotel named Eric Hines who is extremely rude, nasty, demeaning and speaks horribly to his customers. My daughter and granddaughter has been staying at this facility for almost a month now, which I have...
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