I booked a reservation at the Hotel Shangri-La in Sydney Australia on the 28th July, 2022 for dates 11.08.22 - 14.08.22 - Booking No. R3594202171
I then cancelled the booking on the 1st August as was advised my accomodation for this conference had already been paid for.
I immediately contacted you and asked you cancel my booking and refund the amount I sent you. And and email was sent to me on 1st August confirming my booking was cancelled.
I find it odd, that you would even charge the full amount rather than accept credit card details as a deposit. And feel very foolish that I committed a full payment in good faith.
Numerous attempts trying to correspond with "[protected]@hotelvalues.com" have simply bounced back and, I am now suspicious of your entire organisation. Have I been scammed?
I will of course let the Shangri La Group know that you are unreliable and do not honor your cancellation refunds. In the interim, if you are a legitimate company, could you please refund me the US$1,073.62 as soon as possible
and I will then take no further action.
Karin McNamara
Desired outcome: full refund