Whala Bayahíbe, Dominican Republic review: The hotel and the service

Good morning.
My name is Serge Pierre-Louis and my reservation number is: [protected]
This is a formal complaint for misrepresentation of this hotel named WHALA BAYAHÍBE in Dominican Republic.
Let me start by saying that I am not one of those serial complainers.
I have traveled with Sunwing many times to Cuba, Mexico, Jamaica, and I've never been so profoundly disappointed. This is actually my first time complaining.
Almost everything in this vacation package and hotel has been complet a disappointment.
The hotel is advertised as a 4 star hotel. For having traveled many times around the Caribbean in different cities, I can objectively say that this hotel doesn't deserve more than 2 stars.

Let's start with what is good there
1- The room sizes are big and clean, despite the fact that the furnitures are old and basic
2- The personal is helpful if you manage to find one.

Now the bad.

1- The hotel is located in a ghetto in an area that is in construction and that is not well accessible. behind a big resort.
2- It is a small resort located behind a big one named Tracadero.
3- It is NOT in Punta Cana as advertised.
4- There is no beach at the hotel even if the sea is right behind the hotel. It is just for the view because you can't go in it. If you want to go on the beach, you have to take a transportation that will take you there in the morning.
5- The one buffet that they have is simply awful. There is a very limited amount of food and you can forget about taste. Let's put it this way. I've never been in any resort with such limited amount of food anywhere in the world. And did I say the food was bad? We were there and no one came to us to ask what we need or to check on us.
6- you cant control the water in the bathroom. The water is always completely hot. So you can't take a shower. You have to wait at night when there is almost more hot water left to get some cold water. The toilet doesn't flush well. So you better be creative and patient when using it.
7- The one bar that exist in the hotel has a very limited amount of alcohol that you can get for free. It's and all inclusive, remember? But, the vast majority of displayed alcohol are for sell. So, no money, no choice of alcohol, even if it is displayed right in front of you.
8- There was no Sunwing personal to be found for our entire stay in the hotel.
9- Two members of my family were sick, we received no help at all.
10- And finally, the fact that we are Haitian decent, we were treated there with so little regards. I am sure Sunwing is aware of the dynamic between haitians and dominicans.

I paid well over $6000 for this trip for one room.
I either want to be refunded, or at least being generously compensated for this awful experience.
This is not what Sunwing advertised, promised and usually offers. I can't believe my family and I had to deal with this when we were supposed to relax and enjoy our time in vacation.
I am waiting for a quick and satisfying resolution of this matter, or the whole world will read this and I will file a formal complaint with the appropriate authorities.
Thank you.

Serge Pierre-Louis.