Home Depot

date: 2/17
installers couldn't disconnect a hose that maintenance came onsite to help. Installers refused then to install or haul old away, saying maintence can do it.
I paid for the install/haul away. After calling I had to "reschedule" a haul away for two weeks from now even though the installer had just left.
Wow, that is REAL customer service that was paid for. Two weeks of the washer sitting out in the hallway before than can come back and get it, even though they left without installing the product even though maintenance had resolved the issue.
Don't use Home Depot delivery. After I had made the purchase I heard horror stories, I should have cancelled it and bought from another provider. Angry lesson learned. Home Depot sucks and their "customer service" doesn't give a [censored] either.

I tried to apply online for the basic credit card from home depot. I filled in all the information and submitted it. I got a reply back saying the was a problem with my information and to call a number that was given. I called the number and spoke to a lady that informed me that their system was down and they couldn't update me at this time. They would contact me when the system came up.
I waited 2 days with no reply so I tried to re-apply for the card. I got the same information after submitting my information to call the number that was given to me. I called the number and was told that two applications had been filed. Then I got the same reply about you need to call back on another number and verify your information. This was right after I received two letters stating that they could not approve my application. The lady on the phone told me that a letter will be sent to me with information needed and I should call them back with the information. I am very concerned about your practice of using my social security number so freely and all my information. I must have given my SS number 10 times and even entered it on my phone. According to all this hassle you are putting me through the lady said it was for security issues. This is all BS and you are creating a security risk by the way your asking people to freely give out their information online and over the phone. I need to wait 3 to 7 days for this letter to arrive with the information they want me to call back in. I have read your reviews and now I wish that I never applied for your card. A rating of 3.5 is not good at all. I have excellent credit and have always paid my bills on time. I am very concerned about all my information being tossed all over the place. I will wait for the letter and see what BS they are asking for this time. For your information, My wife and I are always getting pre-approved loans of $10, 000.00 from Citi bank. Now you stating I can't get approved for a simple charge card. I hope I DO NOT SEE a credit hit on my credit score. There will be legal action taken to resolve your poor ratings and ruining peoples credit. I would cancel this application but there most likely would be a credit hit applied to my score. I hope home depot wakes up and starts providing better customer care.

veteran / tried to ask if i could make purchase over the phone ( yorkville, il. local store which i try to support ) without coming into the store and still get military discount . at 77 years old i dont want to be exposed to covid and just wanted to do curbside pickup . i was refused . i made purchase of item at lowes ( got military discount and free delivery ) . poor treatment for veterans .
home depot has lost me as customer for big box items, will continue to shop at lowes until you do a fix .
michael r dean

WE ordered a refrigerator online to be delivered today 2/10. Firstly, they delivered it basically threw it in the middle of the floor. Said they could not hook it up we even was moving out the old one for them. To make a long story shore the ref and freezer handles are missing. You cannot get a hold of anyone in the delivery department. I called the delivery guy back because I had his number he basically told me that was common I have to contact Home Depot. Also they scratched the front door. After we removed the plastic we seen it it is bad. Don't ever ever ordered appliance's to be delivered from Home Depot. I have been in the apartment business for 30 years I never seen such a poor delivery service (Spirit) is the name of it also the delivery person asked the resident if she had any pain pills he hurt his back. This was a nightmare.

On January 31, 2021 I needed to rent a sewer auger from Home Depot. I picked the Chinook location in Calgary due to its proximity to my residence. I contacted the Chinook location via telephone to see if they had the sewer auger I required - and they did. I then specifically asked the customer rep if Visa Debit would be sufficient for the deposit for the renting the tool. I was told by the customer rep, Mohammed, that Home Depot did indeed accept Visa Debit for the deposit for the rental.
So I proceeded to Home Depot Chinook and picked out the auger I desired...and then went to do the rental agreement where I was asked to produce a credit card for the rent deposit...I passed the sales rep my TD/Canada - and then was told that visa debit was not sufficient for the deposit! When i offered cash for the deposit as a 2nd solution I was told that HD could not take cash either for the deposit!
I am upset that i was told misleading untruthful information by the customer support that caused me me to waste valuable hours on getting my sewer line fixed which manifested into having tenants quite displeased that the the work was not done.
I specifically called HD Customer Service to ask that one question - if Visa deb okay for the deposit - as I did not wish to waste time going to Home Depot to rent if they did not accept VisaDebit - but nonetheless my time was "wasted" . Consequently it will be a long time before I give HD any business.

Purchased online and delivery date is 02/24. Received credit card bill and payment is due by 2/21. How and why?!?! Item has not even been delivered yet? Is this legal? Why would they bill if the item is still with them? What if the delivery is delayed? I don't understand why I am expected to pay for something I don't even have yet. When I called customer service I was told that they need me to pay because they need it to order the item from the vendor! What kind of arrangement is that? They won't be able to order the item without the customer's money?!?!

I have been shopping at this store for some time now and the service continues to go from bad to worse everyday. I have had multiple bad experiences with this store and have requested multiple times to speak to the manager and have never spoke with the actual manager. I'm not sure what your policy is but if I call the store and request to speak to the manager, everyone says they are the manager. My final bad experience was the kitchen cabinets that I ordered November 7, 2020, and received January 22, 2021. Again made a request for the actual manager to call me and I still have not received a call. I believe her name is [protected]. This person has never called me after leaving multiple messages.