Home Depot
reviews and complaints

Good morning,
My name is Jack Lees, and I'm sending this note in reference to an order that we placed for a refrigerator back in February. (H0943-137348).

This past Saturday we were scheduled to have the item delivered to our shore home in Wildwood New Jersey. The delivery company, who is your sub-contractor, I assume, said they would be there between 12:30 and 16:30, so leaving Drexel Hill and heading to the shore was going to be an all-day affair, but Deb mt wife, was getting her new fridge, to go with her new kitchen, so all was good with the her and by extension my world. Early that morning I received a text from the delivery company noting that we were 14th on the truck for delivery, so I passed that on to Deb as well. I was working at a Fire Academy outside Philadelphia teaching folks how to be structural firefighters in a building that was in the neighborhood of 800 degrees all day, so I was not able to be at the shore.

Fast forward to 14:45 when I finished at fire school and took a look at my phone, we were now 6th in line for delivery and the time changed to 18:30, I called Deb and let her know that there was a delay, but for the most part she was there and she was getting her new fridge, and she was good with that.

At 18:20 the delivery company arrived and promptly notified Deb that they would not deliver the refrigerator up the stairs and into the house. Deb called me and I spoke to Camron Forman, the driver from the delivery company. He shared with me that he and his partner were tired and it had been a long day. He did not want to take the doors off to make the unit more manageable, but what he would do is put it in the garage and someone would come back to finish the delivery. I had no problem with that plan provided that someone would put that in a note, text, or if he would just sign the paperwork indicating that was the arrangement. They would not do that, so we contacted our local store in Rio Grande to see if we could get some help.

Deb called the store to speak to someone in management and basically was told that we purchased a refrigerator that was too big, just return it, Really?

I was a loyal Home Depot customer since the store in Upper Darby opened in the 90's. The store manager there came to our firehouse and asked us if there were any tools or equipment that he could help with when the store was opening. I was and continue to be an officer in the company and I will never forget the fact that he reached out us, and I still have some of those tools on our Heavy Rescue, I used them last night as matter of fact.

I spent a very long time on the phone this morning following an email I received noting that my new delivery date was this Friday the 16th? I finally spoke to someone in customer service, a women by the name of Joyce, JXM8VV3, I went over all the details of my experience with her and I asked if there was a corporate person in customer service that I could send a note to, she did not have that information, however she was an outstanding person to speak to with regard to this mess. Joyce forwarded me all of the information with regard to this transaction, I'm grateful for the help.

My biggest issue with all of this was the way Deb was treated by the manager(or so they said they were) at the Rio Grande store. I find it hard to fathom that anyone who works at that store would think that a delivery to a home at the shore would not involve steps, as most of the properties are elevated to some extent. Look, I understand that everyone has bad days, the driver, and the folks at your store, but we are customers, very loyal customers who frankly were not treated well at all. I apologize for taking up your time with a -1 customer experience. Home Depot is a mammoth company, and losing one customer is not a big deal, but if the attitude that we experienced starts to permeate through that mammoth company, how long is it until the company becomes Kmart, or Sears? Maybe this is extreme example of the outcome of a bad experience, and maybe it's just a good lesson learned.

I thank you for your time and I hope this note helps in your delivery of better customer service.

Regards
Jack

Jack Lees CHST
Director of Safety

JAMES J. ANDERSON
CONSTRUCTION COMPANY, INC.

6958 Torresdale Ave. Suite 200
Philadelphia, PA 19135
Phone: [protected]
Fax: [protected]
Cell: [protected]

"Keep each other safe"

I spend a ton of money at Home Despot. Now I hear HD is against integrity-based voting laws. Not happy with that. Is HD becoming anti-American? Does HD want to continue to dilute American sovereignty and citizenship? Am I going to start shopping at Lowe's again?

Why is HD getting involved in WOKE politics? HD's actions are repulsive.
Stay out of WOKE politics.

4/6/2021 2:45 pm. Asked a woman I thought worked for HD, " excuse me do you work here?" She said"not yet" meaning I'm not going to help you cause I'm not on duty yet. Is this how you train your workers? She was in the store. All I wanted to know was where I could find a piece of foam. She could have directed to the idle. But she just didn't want to help. Now I can't put in a username. Disgusting

When UPS did not deliver the online order (cost $99 deliver alone and claim it's delivered), Home Depot tracking & customer service can't do nothing to help, nothing.
They told me to check with UPS myself. On top of that, every call wait time at least 20 minutes, after that they can do nothing to help. No case number, no plan to follow up.

Hi folks,
I bought a $500.00 Home Depot e-gift card with my credit card for our son Paul yesterday to be sent to his email address and I received a receipt from Home Depot. Today our son said he never received the gift card on regular email or spam. When I called Home Depot, I ended up in India explaining the situation. He could not find a record of the sale. So to be safe I called the credit card company to cancel the purchase.
Very disappointing service from Home Depot on something that was supposed to be a gift.
Sincerely,
Barbara Campbell

HOME DEPOT CORPORATE LETTER
RE: Job Number [protected]
On February 28, 2019 Home Depot sent a letter regarding roof installation.
On 12/8/2018, we entered into a contract with The Home Depot at Home Services 6500 NW 12th Ave. Ft. Lauderdale, Fl 33309 to have our roof replaced at 4955 SW 4th Street, Margate, Fl, for the a2mount of $25, 000. Home Depot Job # [protected].
In March 2019, Rhino Roofing and Construction was sent to our home to replace the entire roof which they completed April 12, 2019. They signed a contract stating that roof failure will not exist due to installation malpractice.
On November 8 and 9 our roof started to leak. On both dates I reached out to Craig Brockwell, Sales Consultant Home Depot who referred me to Cesar Campillo at [protected], Home Depot Manager who stated that he could not help me and referred me to Genpac at [protected]. He suggested that I file a claim with them. On November 8th and 9th, I called and filed a claim of damage with Genpac. On February 17th another email was sent by Ms. Hewitt stating that she would contact me to review the claims process and attached an estimate for recommended repairs. The estimate was for the area suffering the leak at the back of the house. The offer is to replace the roof at the back of the house for $10, 479.43.
I responded that if this offer is to replace the entire roof it is unacceptable. We had the new roof installed less than two years ago and paid Home Depot $25, 500. The installation is apparently totally inferior because a roof should not leak in less than two years if properly installed. If necessary, we will confer with a public adjuster to advise us.
I contacted and spoke with Ms. Hewitt who stated that the offer was to replace only part of the roof because the inspection showed that there are problems with the way the roof was installed.
Plywood was not replaced; flashing was not properly installed, and shingles were not properly installed or properly glued and the drip edge is popping up.
Subsequently I had the roof inspected and the following was noted as problems with the entire roof.
• No flashing at the transition points
• Miss matched shingles at ridge.
• Left back corner of roof is sagging (unstable)
• There is a dip in shingle roof decking issue in from left roof.
• 2 APV, 2-J vents ridge vent questionable ventilation (We were told by the sales person that we were getting one long ridge vent across the top of the roof not two different ones.)
• Flashing around chimney stucco stop not caulked.
• The drip edge is popping up.
• Plywood was not replaced
The entire installation is sub-par and should never have passed inspection by Home Depot. The roof was not even two years old before it started leaking.
From the beginning we have been getting the run around from Home Depot and their subcontractors. We have always used Home depot to replace appliances and to do renovations at the house and never with any issues. This experience has left me with one of the worst experiences where the is no sense of good faith on the part of Home Depot to do the right thing. The roof is 2 years old and is falling apart. It took from November to January with much running around to finally get an offer and although Home Depot knows that the entire roof should be replaced the offer is just for part of the roof. In good faith we paid $25, 000 for a roof expecting that Home Depot would hire competent people to do the work. We expected Home Depot to be responsible. We are seniors on a fixed income who now can't afford to pay over $30, 000 to replace a roof that should last at least 10 more years. We expect Home Depot to make us whole and pay for the replacement of the entire roof.

03/21/21 My girlfriend Diane ordered Traffic Master Mainstream Green Artificial Grass Thursday 03/18 for pickup Sunday. Originally we have been waiting for restock from the Simi store where I live, (Boyfriend). I spoke to the flooring person 03/18 in Simi to check stock and he told me that the T.O. Camarillo and Oxnard store had plenty. I even called the Oxnard store and was told there is plenty and have your girlfriend call and order and we'll have it ready. We needed a 40 foot roll so Diane ordered it from Oxnard which was closet to her home in Ventura and paid for it with them giving the impression they will cut and have it waiting. I had help come up from Simi Sunday morning to pick up, and prep work had been done to the ground, (leveling and lined) and after being being told earlier from your automated service there would be an email to confirm order readiness that we never received and then being placed on hold for 45 mins and shuffled around just to find out the ordered could not be filled and a rep who could care less that there is frustration leaves a bad experience and why she cancelled and we'll never recommend your Oxnard store. Poor Customer Service and Service.

When I ordered a washer and dryer we scheduled for the delivery for March 15th 2021. On March 9th I received an email saying they were delivering on March 10th. No phone call to see if there was someone would be home or anything. I called immediately to let them know I would not be home and that I would like our original delivery date. They informed me no they had already filled my original delivery time slot. "If you can't accept delivery tomorrow you will have to wait until March 20th". They said sorry there is nothing I can do. So I accepted the new date of march 20th. On march 19th I received an email confirming My washer and dryer would be delivered the following day March 20th between 7am and 11am. At 11:45am I called and asked where the delivery driver was? They said oh sorry someone called in sick your delivery will be March 22nd. I explained This was the second time that our delivery has been rescheduled with no notice. They said sorry, there is nothing I can do about that. I then expressed my displeasure and that they can't just reschedule a new time without talking to me, what if I can't be home. They then proceeded to say fine we will deliver April 5th. I explained yet again, you can't just reschedule without asking if I can be available. I asked what time is available for delivery on April 22nd? and they stated "I don't know." SO now I need to take time off work for the entire day of Monday March 22nd to receive my deliver because the delivery company can't figure out how to deliver my washer and dryer. I'm tempted to cancel my order for a refund and just go buy the floor models at the Speed Queen dealer a few blocks away. They will deliver tomorrow if I want. This isn't the first delivery issue we have had when buying things from this Location.

Recently purchased $350 of lumber. Paid in full as well as delivery fees. Local store in Wichita . The order was given to a home depot an hour away in Hutchinson. That store never delivered, never called refused to deliver, refused to contact the local home depot a few miles from the house. They blamed it on us for ordering it on their online services. No attempt to correct their glitches, nor make us the paying customer happy. Just blamed it on us for ordering it from their online ".com" service. Then they expected us to drive 150 miles so they could refund the amount to our credit card. Unprofessional employees.

Home depot negatively impacted my credit by 65 points. I NEVER made a late payment, they decreased my limit from 5, 000 to 1, 100 and I only owe them around 500.00. I actually bought a new house, took a significantly larger job income and what they did was unjustifed because I have never been late. Lowe's has a new customer!

On January 6, 2021 I ordered an Amana electric range that was on display at my local Home Depot. I was informed it would have to be ordered and delivered free to my home. I was told it would be delivered on February 6. I didn't really want to wait that long but decided I could make it work. Two days prior to delivery the order was rescheduled for delivery to February 26. Two days prior to that delivery date it was rescheduled to March 10, again another reschedule for March 20. This morning I received a call and was informed it is now rescheduled for April 10th (at the earliest). I now have cancelled the order and will purchase at a different company. This is the 5th item I have ordered from Home Depot and have never received because they can not deliver as stated. They need to quit selling products that they are unable to supply as this is costing consumers additional time and money in the end. Someone in corporate Home Depot needs to clean house and get this company straightened out or they need to get into the fast food industry as they are a terrible supplier for home improvement items. :(

On November 12, 2020 I purchased a refrigerator, stove, dishwasher, and a microwave. All of these appliances were LG products, the set of products are called Thin Q. My order number is H6551 - 254237. I am writing because I have a few complaints that I would like to have addressed. I have called both LG customer service and Home Depot customer service several times without any success. I would like to give you an opportunity to address my issues and resolve the problems before I pursue other courses of action. I believe I received the delivery of my products on 26 February 2021, however when I ordered the products Home Depot promised I would have the products much earlier. Both Home Depot and LG called me several times after the order and informed me that the product will be delayed because the refrigerator was out of stock. I asked both LG and Home Depot was it possible to deliver the other appliances separately but both Home Depot and LG told me know because it was a complete order set.I finally received the appliances and the first time I had an issue with one of my appliances was March 15, 2021. When I called Home Depot to request help they referred me to LG and LG told me my warranty started when I ordered the products, I explained to them that they were the reason there was a three month delay from the order date to the delivery date. They refuse to adjust my warranty date to the date I received the products and continue to quote to me a page in the book that said the warranty started with the product was ordered. This is unfair and I request assistance getting this resolved, they use this as the basis to refuse to assist me with the product I'm having a problem with. (2)The other problems emerge shorter, I need the paperwork which I signed when they delivered my products to my home which I've never received a copy. (3) Next problem, when I purchased the products I call the 800 number and the salesperson which I spoke too never told me that I had 48 hours after receiving the appliances to exchange or ask for a refund. When I called Home Depot they informed me that I received an email outlining the policy. I called the store where I live in spoke to Mat Leslie he informed me about the 48 hour policy and sent me a copy of the email. I read the email and it in fact says 48 hours near the bottom of that email. I then called the major appliance 800-number for Home Depot and spoke to a Mrs. Blair, I explained to her that I was not told by the salesman on the telephone call about the 48 hours and I did not read it on email. She told me it's my fault and I'm grasping at straws. I believe Home Depot had a duty to inform me verbally about the 48 hour return policy and I don't think you did. I believe you have access to the November 12 phone call please let me know if the salesperson informed me about the 48 hour return policy. There are many more opportunities that Home Depot could have told me about a 48 hour return policy when they called to reschedule my delivery many times. (4)The next problem, whether initiated me writing for assistance is my new stove has a ceramic top and that top is staying in and I've had the product less than a month. I called both Home Depot and LG and asked for assistance under my warranty if someone will come out and determine the cause of the problem. Neither LG or Home Depot would send anyone out to check the ceramic top on my stove. All of these appliances together cost me nearly $3500 and all I had asked initially was for someone to send out a service person to determine what the problem is, neither Home Depot or LG want to assume the responsibility and LG generally made a determination over the phone that the problem is because of misuse. I have read all the misuse items in the book but LG told me it could be because of the weight of my pots which is not in the book. I request an explanation to all of my concerns or a resolution to my concerns.

I was quoted a rate if $415 for installation plus the cost of parts to bring up to city code. The installers arrived late, it was 6:15 pm. After looking things over, the head installer calculated additonal costs at being a total of $1, 639 to install a water heater! Being desperate to get the job done, I reluctantly agreed. They did the job. Afterwards I noticed they charged an additional $300 for work in the attic. They charged extra for parts I did not feel needed to be replaced. Plus the costs of parts was very excessive, around 150 - 200% more than what I would have paid if I had bought the parts in the store! As an example. I did buy the Expansion Tank in the store for $49. They had it priced at $199 if I had bought it from them! The Water Pan I paid $21 for they had priced at $72. I cannot believe that Home Depot allows this company to price gouge their customers this way!

Purchased wrong size of pressure treated wood and went back with a piece I had from a previous purchase to show what was needed. Was told that size not handled by Home Depot. Went to Lowes and found product size needed and purchased. When I went to the Home Depot on line site and funny thing, I found the size of the product I needed and the interesting thing was, there were 275 available. Mount Laurel New Jersey store. Might want to let them know.

On March 3, 2021 I was charged nearly $1000 for the Samsung dishwasher, delivery, installation, haul away. The item was not delivered, but rather dumped in front of the house without even a ring on the bell. We were prepared to work with the delivery company, the way they work. After that, Quick Contractors--the company that Home Depot hired to do the installation--did not show up 3 days to do the installations: March 10, March 11 and March 12. I spent countless hours with their contacts and did not get anywhere. Than the person who introduced himself to me as an "easy going" installer, admitted to me he had no plans to come at the time promised to us as he would attend to his family matters. We certainly understand his family needs, but were shocked to find out that he claimed we cancelled the appointment! Would we wait 3 days for hours and call more than 15 times; would we spend over 10 hours on hold to be insulted over and over again that somehow it is our own fault that the company cannot deliver, install and haul away an old appliance. When we tried to return the box dumped in front of the house, it took more than one call again. Outrageous experience. We used Home Depot for decades in the past, and were able to work out issues we considered humanly and normal. This is the first time we could not get resolutions and we will now purchase the appliance we need somewhere else.

My 84 year mother purchased a roof from Home Depot in September 2016. The roof starting leaking in December 2020. I called Home Depot to report the leak since the roof was still guaranteed, and they informed me that they no longer do roof. I would have to call Genpact and Sedgwick to proceed with my claim. Genpact was responsible for the damage outside of her house, and Sedgwick was responsible for the damage inside of her house. The leak was reported to Home Depot on 12/29/2020. On 1/8/2021, I spoke with someone from Sedgwick who stated that she was waiting for the report from Genpact. On 1/10/21, I left a message for the inspector at Genpact. He never returned my call. Finally on 1/27/2021, I called Genpact corporate office. During that call I found out that he was the only inspector in the West Coast. On 2/15/2021, the inspector came out and inspected my mother's roof. About a two days later, my mother received a letter denying her claim because the inspector couldn't find the leak. Based on that report, Sedgwick denied her claim also. After two months and no rain, it would be very difficult to locate a small leak. There is an obvious leak because there is interior damage to her house. I spoke to the inspector's supervisor on 2/17/2021, and he told me that my mother needs to locate a roof contractor's to find the leak and send a written estimate to him and they might approve it to be fixed. Home Depot pass the buck to a company who could care less about my mother's roof. This entire process has been frustrating and ridiculous.