Home Depot reviews and complaints 1
View all 2384 complaintsHome Depot - Did not receive a portion of the product.
On January 16, 2021, I placed an Online order (WM29616353)through the Hammond, LA Store. They contacted me to tell me the 2x6x12 (20ea.) and 8x8x16 Cinder Block (8ea.) would have to be delivered from the Covington, LA Store. The delivery from Hammond was delivered on Tuesday, January 19th. The Covington Store showed they delivered on Wednesday, January 20th. They did not. I have not received those item yet. I called the store on Saturday, January 23rd. They said it was odd as they did not have a picture of the delivery. The representative said she would reenter the order for delivery on Monday, January 25th. It was not delivered and after repeated attempts to find out where the delivery is, I have gotten nowhere. The answer I receive after 8 calls, 6 to the Covington store, 1 to the Hammond store, 1 to Home Depot Corporate Helpline, I still have no information. How this is handled at this point will determine if I will ever shop at Home Depot again.
Desired outcome: Desired outcome is that I receive the product that I ordered, or be reimbursed so I can purchase the product elsewhere.
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