Home Depot

Delivery was supposed to be Tuesday, Jan 23 between 3=7 were to call me the day before (NEVER DID) was to call the day of delivery. My wife said they never did, they said they did, but got no answer (Who' lying - my wife or the delivery people. Talked to Home Depot and they said the delivery people called. They were very understanding, but the delivery people are not part of Home Depot. I had two people waiting to help and set up. I'm 85 and can't help lift things. The Cost to me was 200.00 for them to wait. Do I have to suffer the cost because of their failure? My wife was home and we were at the house I'm remodeling.
Now I'm told they will deliver Friday and I'm to call Home Depot to find out if this company has called me on delivery time. I feel someone has to help me pay the cost of having people available at delivery time. The man from Home Depot was Richard and he was very helpful. I expect a reply 8:00 am
January 13, 2021

I have my receipt and original store credit issued receipt with last four digits. the manager looked it up and verified that card has not been used but she cannot cancel it and reissue. Thats insane, then why take my drivers license to issue if you can't even control it on your end. we own an HVAC company and spend thousands here a year. Not anymore. This is unheard of. Please Explain or resolve I will be contacting the BBB if not as I read others have had similar experiences. It is theft on your end. You can see it was mine and issued but can't cancel and replace. I don't buy it!

Thank you,
Dr. Christine Felitsky

Let me start out this review by saying I'm a disabled veteran living in a camper on a fixed income with my unemployed wife. The day after Thanksgiving our primary cooking appliance, a convection microwave broke. On November 29th we went to the Home Depot in Kingman Arizona to order a new one. We ordered a Kitchenaid model KMHC319ESS for almost$700. Did I mention a fixed income? Original delivery date was set for December 4th. A few days prior to the delivery date I received a computerized phone call staying that delivery was postponed until December 18. We went to the store and an employee there told us they didn't understand the delay as there were over 80 in available according to their system. Fast forward to the 18th, and delivery is again postponed to December 26th, after Christmas. Did I mention this was our primary cooking appliance? Day after Christmas my wife calls the Home Depot in Kingman Arizona, and they now say delivery postponed until January 2nd. Customer service this time states that according to their system the have over 120 available for shipment. We have been without our primary cooking appliance for over a month. I am telling anybody and everybody who's will listen, DO NOT BUY APPLIANCES FROM THE HOME DEPOT IN KINGMAN ARIZONA.

Thank you.

bags rip when opening, seams like glue is too strong

I ordered an 18 inch towel bar. I received the wrong one. I took it back to home depot & had a hard time returning because it was the wrong size that did not match the receipt. So, I reordered another one & again received the wrong one. In the meantime I have a handyman doing work at my house. Do you think they are going to come back to put one bar up? I have to take back to the store again. They advised calling the manufacturer. This is poor customer service. They should automatically send the correct one to me after I explained this happened twice. I am trying to stay away from stores because of covid. Poor customer service!

FW: [EXTERNAL] RE: Case: [protected] HDC Vanity Broken in Box [ ref:_00D50JUFY._5001T1RkI1o:ref ]
Inbox

Customer Care
Dec 11, 2020, 5:53 PM (12 days ago)
The back panel of a vanity is not necessary and it can be removed without affecting any functionality / structure. Please ask the customer to remove the back pa
4

nick bitetto
Dec 17, 2020, 4:39 PM (6 days ago)
Thank-you Jesus! Sent from my iPhone

onlinecustomercare
Dec 22, 2020, 1:43 PM (20 hours ago)
to me

Hi Nick
I tried contacting you via phone but i was unable to reach you, vendor told me the part will b taking 90 days to be delivered to you is it okay the time frame they are giving us?
Jesus M
The Home Depot - Customer Care
Resolution Expediter - Propietary Brands
[protected]- Ext. 85927

--------------- Original Message ---------------
From: nick bitetto [[protected]@gmail.com]
Sent: 12/17/2020 4:39 PM
To: [protected]@homedepot.com
Subject: Re: [EXTERNAL] Re: Case: [protected] HDC Vanity Broken in Box [ ref:_00D50JUFY._5001T1RkI1o:ref ]

Thank-you Jesus!

Sent from my iPhone

On Dec 17, 2020, at 2:01 PM, onlinecustomercare wrote:

?

[protected]@homedepot.com., onlinecustomercare

---------- Forwarded message ---------
From: onlinecustomercare
Date: Tue, Dec 22, 2020 at 1:43 PM
Subject: Re: [EXTERNAL] Re: Case: [protected] HDC Vanity Broken in Box [ ref:_00D50JUFY._5001T1RkI1o:ref ]
To: [protected]@gmail.com

RE: case #[protected].
To Whom It May Concern,
It would have been MUCH QUICKER if I was instructed to order a 2nd VANITY & return the damaged one.
I'd like to thank Jesus for his efforts to resolve this issue. Yet, I find it suspicious that Karen & Kiona Foung's comments have been removed from these transmissions. It my recommendation that Home Depot should disassociate itself from the AVANTE mfg group.
90 days!
THAT'S TOO LATE NOW:
The Item You Asked for is Back in Stock
Inbox

Lowe's Home Improvement
Tue, Dec 22, 7:28 AM (1 day ago)

to me

Add it to your cart today! View email as a webpage.
Lowe's
MyLowe's Login
Wish granted.
The item you wanted is back in stock.
Bellina 24-in White Single Sink Bathroom Vanity with White Ceramic Top
Bellina 24-in White Single Sink Bathroom Vanity with White Ceramic Top
Item # 3075315 Model # RFVA0069W
BUY NOW

Hi Nick
I tried contacting you via phone but i was unable to reach you, vendor told me the part will b taking 90 days to be delivered to you is it okay the time frame they are giving us?
Jesus M
The Home Depot - Customer Care
Resolution Expediter - Propietary Brands
[protected]- Ext. 85927

--------------- Original Message ---------------
From: nick bitetto [[protected]@gmail.com]
Sent: 12/17/2020 4:39 PM
To: [protected]@homedepot.com
Subject: Re: [EXTERNAL] Re: Case: [protected] HDC Vanity Broken in Box [ ref:_00D50JUFY._5001T1RkI1o:ref ]

Thank-you Jesus!

Sent from my iPhone

On Dec 17, 2020, at 2:01 PM, onlinecustomercare wrote:

?
Hi Nicholas

Sorry for the inconvenience and talking about the back part of your vanity i am going to speak to the parts department and tell to send you the replacement part and hopefully gets to you complete since they say is super fragile.

Best regards.

Jesus M
The Home Depot - Customer Care
Resolution Expediter - Propietary Brands
[protected]- Ext. 85927

--------------- Original Message ---------------
From: nick bitetto [[protected]@gmail.com]
Sent: 12/16/2020 2:10 PM
To: [protected]@homedepot.com
Subject: [EXTERNAL] Re: Case: [protected] HDC Vanity Broken in Box [ ref:_00D50JUFY._5001T1RkI1o:ref ]

To Whom It May Concern,
I am truly disappointed with the (2) responses from the vendor.
1st to state that "the back panel of the vanity is not necessary and it can be removed without affecting any functionality".
If the marble backsplash was damaged as well would I receive a similar response? ... Just allow/accept water to run down the back of the vanity!
2nd "the back panel of the vanity is so fragile that if they sent you the part during transit it will break again".
Is it made of glass or other materials more fragile than wood that are successfully transported each and every day!
Recently the company THERMOSOFT shipped their item #TH-180408X5 (24"x48") FIBERBOARDS to me without any issues. Their panels are made of the exact same material & and are of the same thickness.They were successively shipped in a narrow box.
The vendor's responses are just lame excuses not to properly service my case #[protected]. Come on, work with me here. Do the right thing!
Nick Bitetto

On Sat, Dec 12, 2020 at 2:04 PM nick bitetto wrote:

On Fri, Dec 11, 2020 at 6:07 PM onlinecustomercare wrote:
Hi Nicholas

I got a response from our vendor

The back panel of a vanity is not necessary and it can be removed without affecting any functionality / structure. Please ask the customer to remove the back panel and install the vanity as is. If it helps, we can send a $50 credit to the customer for this inconvenience. Please let me know if the customer wants to proceed with this solution.

They told me as well the back part of the vanity is so fragile that if they send you the part during transit it will break again thats why they offered a $50 dollar gift card.

Jesus M
The Home Depot - Customer Care
Resolution Expediter - Propietary Brands
[protected]- Ext. 85927

ref:_00D50JUFY._5001T1RkI1o:ref

Due to the virus I had been unable to pay on my card so they closed the account. This month I called to make arrangements to pay it off. I did exactly what I said and paid it off in full. I was told they would fax a letter to my lender, for a mortgage, once the payment posted to the account. It posted today so I called and was told they couldn't. All citi wants is money and are not interested in the consumer. They lie to get what they want and say "screw you" when you ask for help.

3 unattended vehicles in the loading zone of the White Settlement Home Depot store for a long time.
No one else can drive in and load.

Home Depot online purchase of Premium 7.1 cu. ft. refrigerator with top freezer — sku # 1004068846 on 10/20/2020 ($536.56 w/extended warranty) order # cm21051918 — 6 weeks later freezer not working — filed claim 12/6/2020 #1612156856 with manufacturer Precision Trading — was told service center will call to set up service call date — still "in process" — no call yet 12 days later — Home Depot (1-800-543-4757) not helping — emails to manufacturer (Precision Trading Corp. 1-305-592-4500) are ignored.

Contacted the Vineland NJ home depot in reference to the installation of a storm door. I advised the store manager that the installer stated that the door could not be installed as the entry door was installed wrong by the home depot installer. Vineland NJ store sent someone out to look at the entry door and take some measurements. The representative from your store took the measurements and advised me that someone would be contacting me which was approximately 3 months ago. I have yet to hear from anyone concerning my complaint. I was reimbursed the money I paid for the storm door and was told that someone would be contacting me about the inconvenience of losing 3 days work waiting for the install which has also not happened. I spend a lot of money with Home Depot but this experience has all but severed that relationship

There is a hard inquiry on my credit report from november 30, 2020. I've never applied for credit with home depot or thd/cbna. This needs to be resolved immediately! I have no other information to provide. Your customer service numbers are completely ineffective for resolving issues like this because you cannot navigate the system to speak to a customer service rep unless you have an account. Again, i've never applied for credit nor do I wish to with, home depot. I do not and will not shop at home depot.