Home Depot

Home depot negatively impacted my credit by 65 points. I NEVER made a late payment, they decreased my limit from 5, 000 to 1, 100 and I only owe them around 500.00. I actually bought a new house, took a significantly larger job income and what they did was unjustifed because I have never been late. Lowe's has a new customer!

On January 6, 2021 I ordered an Amana electric range that was on display at my local Home Depot. I was informed it would have to be ordered and delivered free to my home. I was told it would be delivered on February 6. I didn't really want to wait that long but decided I could make it work. Two days prior to delivery the order was rescheduled for delivery to February 26. Two days prior to that delivery date it was rescheduled to March 10, again another reschedule for March 20. This morning I received a call and was informed it is now rescheduled for April 10th (at the earliest). I now have cancelled the order and will purchase at a different company. This is the 5th item I have ordered from Home Depot and have never received because they can not deliver as stated. They need to quit selling products that they are unable to supply as this is costing consumers additional time and money in the end. Someone in corporate Home Depot needs to clean house and get this company straightened out or they need to get into the fast food industry as they are a terrible supplier for home improvement items. :(

On November 12, 2020 I purchased a refrigerator, stove, dishwasher, and a microwave. All of these appliances were LG products, the set of products are called Thin Q. My order number is H6551 - 254237. I am writing because I have a few complaints that I would like to have addressed. I have called both LG customer service and Home Depot customer service several times without any success. I would like to give you an opportunity to address my issues and resolve the problems before I pursue other courses of action. I believe I received the delivery of my products on 26 February 2021, however when I ordered the products Home Depot promised I would have the products much earlier. Both Home Depot and LG called me several times after the order and informed me that the product will be delayed because the refrigerator was out of stock. I asked both LG and Home Depot was it possible to deliver the other appliances separately but both Home Depot and LG told me know because it was a complete order set.I finally received the appliances and the first time I had an issue with one of my appliances was March 15, 2021. When I called Home Depot to request help they referred me to LG and LG told me my warranty started when I ordered the products, I explained to them that they were the reason there was a three month delay from the order date to the delivery date. They refuse to adjust my warranty date to the date I received the products and continue to quote to me a page in the book that said the warranty started with the product was ordered. This is unfair and I request assistance getting this resolved, they use this as the basis to refuse to assist me with the product I'm having a problem with. (2)The other problems emerge shorter, I need the paperwork which I signed when they delivered my products to my home which I've never received a copy. (3) Next problem, when I purchased the products I call the 800 number and the salesperson which I spoke too never told me that I had 48 hours after receiving the appliances to exchange or ask for a refund. When I called Home Depot they informed me that I received an email outlining the policy. I called the store where I live in spoke to Mat Leslie he informed me about the 48 hour policy and sent me a copy of the email. I read the email and it in fact says 48 hours near the bottom of that email. I then called the major appliance 800-number for Home Depot and spoke to a Mrs. Blair, I explained to her that I was not told by the salesman on the telephone call about the 48 hours and I did not read it on email. She told me it's my fault and I'm grasping at straws. I believe Home Depot had a duty to inform me verbally about the 48 hour return policy and I don't think you did. I believe you have access to the November 12 phone call please let me know if the salesperson informed me about the 48 hour return policy. There are many more opportunities that Home Depot could have told me about a 48 hour return policy when they called to reschedule my delivery many times. (4)The next problem, whether initiated me writing for assistance is my new stove has a ceramic top and that top is staying in and I've had the product less than a month. I called both Home Depot and LG and asked for assistance under my warranty if someone will come out and determine the cause of the problem. Neither LG or Home Depot would send anyone out to check the ceramic top on my stove. All of these appliances together cost me nearly $3500 and all I had asked initially was for someone to send out a service person to determine what the problem is, neither Home Depot or LG want to assume the responsibility and LG generally made a determination over the phone that the problem is because of misuse. I have read all the misuse items in the book but LG told me it could be because of the weight of my pots which is not in the book. I request an explanation to all of my concerns or a resolution to my concerns.

I was quoted a rate if $415 for installation plus the cost of parts to bring up to city code. The installers arrived late, it was 6:15 pm. After looking things over, the head installer calculated additonal costs at being a total of $1, 639 to install a water heater! Being desperate to get the job done, I reluctantly agreed. They did the job. Afterwards I noticed they charged an additional $300 for work in the attic. They charged extra for parts I did not feel needed to be replaced. Plus the costs of parts was very excessive, around 150 - 200% more than what I would have paid if I had bought the parts in the store! As an example. I did buy the Expansion Tank in the store for $49. They had it priced at $199 if I had bought it from them! The Water Pan I paid $21 for they had priced at $72. I cannot believe that Home Depot allows this company to price gouge their customers this way!

Purchased wrong size of pressure treated wood and went back with a piece I had from a previous purchase to show what was needed. Was told that size not handled by Home Depot. Went to Lowes and found product size needed and purchased. When I went to the Home Depot on line site and funny thing, I found the size of the product I needed and the interesting thing was, there were 275 available. Mount Laurel New Jersey store. Might want to let them know.

On March 3, 2021 I was charged nearly $1000 for the Samsung dishwasher, delivery, installation, haul away. The item was not delivered, but rather dumped in front of the house without even a ring on the bell. We were prepared to work with the delivery company, the way they work. After that, Quick Contractors--the company that Home Depot hired to do the installation--did not show up 3 days to do the installations: March 10, March 11 and March 12. I spent countless hours with their contacts and did not get anywhere. Than the person who introduced himself to me as an "easy going" installer, admitted to me he had no plans to come at the time promised to us as he would attend to his family matters. We certainly understand his family needs, but were shocked to find out that he claimed we cancelled the appointment! Would we wait 3 days for hours and call more than 15 times; would we spend over 10 hours on hold to be insulted over and over again that somehow it is our own fault that the company cannot deliver, install and haul away an old appliance. When we tried to return the box dumped in front of the house, it took more than one call again. Outrageous experience. We used Home Depot for decades in the past, and were able to work out issues we considered humanly and normal. This is the first time we could not get resolutions and we will now purchase the appliance we need somewhere else.

My 84 year mother purchased a roof from Home Depot in September 2016. The roof starting leaking in December 2020. I called Home Depot to report the leak since the roof was still guaranteed, and they informed me that they no longer do roof. I would have to call Genpact and Sedgwick to proceed with my claim. Genpact was responsible for the damage outside of her house, and Sedgwick was responsible for the damage inside of her house. The leak was reported to Home Depot on 12/29/2020. On 1/8/2021, I spoke with someone from Sedgwick who stated that she was waiting for the report from Genpact. On 1/10/21, I left a message for the inspector at Genpact. He never returned my call. Finally on 1/27/2021, I called Genpact corporate office. During that call I found out that he was the only inspector in the West Coast. On 2/15/2021, the inspector came out and inspected my mother's roof. About a two days later, my mother received a letter denying her claim because the inspector couldn't find the leak. Based on that report, Sedgwick denied her claim also. After two months and no rain, it would be very difficult to locate a small leak. There is an obvious leak because there is interior damage to her house. I spoke to the inspector's supervisor on 2/17/2021, and he told me that my mother needs to locate a roof contractor's to find the leak and send a written estimate to him and they might approve it to be fixed. Home Depot pass the buck to a company who could care less about my mother's roof. This entire process has been frustrating and ridiculous.

I know Florida does not have a mandate to wear a mask but most cooperation and retail stores do have there own policy for customer and employees to wear a mask inside the store you are losing customers and our business losing money because of your lack of responsibility to customer safety I will take my business and money to your competition because of your lack of safety in your stores

I have paid in full for refrigerator, stove and microwave on 12-29-20 . I have not received my products yet and think it not fair for me and any customers that have to go through this .Not fair!
I need someone to contact me ASP...

I was told that the mower had a 3 year warranty, but come to find out it does not. Turns out that the mower had been reconditioned and the warranty was only for a year. I was told by the manager and Ariens, who I registered the mower with, that I had a 3 year warranty, but they will not stand behind the warranty.

Package delivery delayed by FedEx twice. Customer service rep was of no use and basically told me if I was unhappy useva different company.
I explained i was unhappy with their choice of delivery service. I've received deliveries from multiple companies in the last few days. Asked to not use that service for my future deliveries and notify FedEx of the problem.
Companies like Amazon credit you for inconvenience and make a notification in your account. Home Depot uses a customer service without any service. Completely and thoroughly disappointing.