Home Depot
reviews and complaints

I know Florida does not have a mandate to wear a mask but most cooperation and retail stores do have there own policy for customer and employees to wear a mask inside the store you are losing customers and our business losing money because of your lack of responsibility to customer safety I will take my business and money to your competition because of your lack of safety in your stores

I have paid in full for refrigerator, stove and microwave on 12-29-20 . I have not received my products yet and think it not fair for me and any customers that have to go through this .Not fair!
I need someone to contact me ASP...

I was told that the mower had a 3 year warranty, but come to find out it does not. Turns out that the mower had been reconditioned and the warranty was only for a year. I was told by the manager and Ariens, who I registered the mower with, that I had a 3 year warranty, but they will not stand behind the warranty.

Package delivery delayed by FedEx twice. Customer service rep was of no use and basically told me if I was unhappy useva different company.
I explained i was unhappy with their choice of delivery service. I've received deliveries from multiple companies in the last few days. Asked to not use that service for my future deliveries and notify FedEx of the problem.
Companies like Amazon credit you for inconvenience and make a notification in your account. Home Depot uses a customer service without any service. Completely and thoroughly disappointing.

date: 2/17
installers couldn't disconnect a hose that maintenance came onsite to help. Installers refused then to install or haul old away, saying maintence can do it.
I paid for the install/haul away. After calling I had to "reschedule" a haul away for two weeks from now even though the installer had just left.
Wow, that is REAL customer service that was paid for. Two weeks of the washer sitting out in the hallway before than can come back and get it, even though they left without installing the product even though maintenance had resolved the issue.
Don't use Home Depot delivery. After I had made the purchase I heard horror stories, I should have cancelled it and bought from another provider. Angry lesson learned. Home Depot sucks and their "customer service" doesn't give a [censored] either.

I tried to apply online for the basic credit card from home depot. I filled in all the information and submitted it. I got a reply back saying the was a problem with my information and to call a number that was given. I called the number and spoke to a lady that informed me that their system was down and they couldn't update me at this time. They would contact me when the system came up.
I waited 2 days with no reply so I tried to re-apply for the card. I got the same information after submitting my information to call the number that was given to me. I called the number and was told that two applications had been filed. Then I got the same reply about you need to call back on another number and verify your information. This was right after I received two letters stating that they could not approve my application. The lady on the phone told me that a letter will be sent to me with information needed and I should call them back with the information. I am very concerned about your practice of using my social security number so freely and all my information. I must have given my SS number 10 times and even entered it on my phone. According to all this hassle you are putting me through the lady said it was for security issues. This is all BS and you are creating a security risk by the way your asking people to freely give out their information online and over the phone. I need to wait 3 to 7 days for this letter to arrive with the information they want me to call back in. I have read your reviews and now I wish that I never applied for your card. A rating of 3.5 is not good at all. I have excellent credit and have always paid my bills on time. I am very concerned about all my information being tossed all over the place. I will wait for the letter and see what BS they are asking for this time. For your information, My wife and I are always getting pre-approved loans of $10, 000.00 from Citi bank. Now you stating I can't get approved for a simple charge card. I hope I DO NOT SEE a credit hit on my credit score. There will be legal action taken to resolve your poor ratings and ruining peoples credit. I would cancel this application but there most likely would be a credit hit applied to my score. I hope home depot wakes up and starts providing better customer care.

veteran / tried to ask if i could make purchase over the phone ( yorkville, il. local store which i try to support ) without coming into the store and still get military discount . at 77 years old i dont want to be exposed to covid and just wanted to do curbside pickup . i was refused . i made purchase of item at lowes ( got military discount and free delivery ) . poor treatment for veterans .
home depot has lost me as customer for big box items, will continue to shop at lowes until you do a fix .
michael r dean

WE ordered a refrigerator online to be delivered today 2/10. Firstly, they delivered it basically threw it in the middle of the floor. Said they could not hook it up we even was moving out the old one for them. To make a long story shore the ref and freezer handles are missing. You cannot get a hold of anyone in the delivery department. I called the delivery guy back because I had his number he basically told me that was common I have to contact Home Depot. Also they scratched the front door. After we removed the plastic we seen it it is bad. Don't ever ever ordered appliance's to be delivered from Home Depot. I have been in the apartment business for 30 years I never seen such a poor delivery service (Spirit) is the name of it also the delivery person asked the resident if she had any pain pills he hurt his back. This was a nightmare.