CB Vehicle Rental and Leasing Hertz

Hertz review: Unpleasant experience with thrifty car rental - request for compensation and dispute of rental charges

YvAG of Powder Springs, US

Nov 02, 2023 11:23 pm EDT

Verified customer

Featured review

Subject: Unpleasant Experience with Thrifty Car Rental - Request for Compensation and Dispute of Rental Charges

Dear Sir/Madam,

I am writing to express my deep disappointment and dissatisfaction with the recent car rental experience my family had with Thrifty Car Rental. The purpose of this letter is to formally dispute the rental charges and request compensation for the significant inconvenience and poor customer service we endured during our reservation on 8/11.

Despite having a reservation for 8 a.m., we were forced to wait for an unreasonably long period of 3 hours before our vehicle was finally made available. This delay not only disrupted our plans but also resulted in my missing an important program, which was a significant inconvenience and disappointment.

Moreover, the initial challenge we faced was the incorrect lot number provided. It took us over 10 minutes to locate an associate who could assist us, which was highly frustrating and unprofessional.

When we eventually received the vehicle, we found it to be inadequately maintained. It was neither cleaned to acceptable standards nor did it drive smoothly, raising safety concerns. To make matters worse, the key's battery was low, which added to our overall discomfort and inconvenience.

Upon returning the vehicle, we sought assistance from the manager on duty, but regrettably, the manager was unhelpful. Despite reaching out later, we have not received any response or assistance regarding our concerns.

Considering the numerous issues we encountered during our rental, I kindly request a complete review of the charges associated with our rental. Given the multiple inconveniences and the poor level of service we experienced, it is our belief that these charges should be waived.

Additionally, we are seeking compensation for the missed program and the time and effort we had to invest in resolving these issues. We believe that our concerns and requests are entirely justified considering the inadequate service provided by Thrifty Car Rental during our reservation.

We sincerely hope that Thrifty Car Rental values its customers and takes the necessary steps to rectify these issues promptly. I kindly request a response to this letter within [a reasonable timeframe] so that we can reach an amicable resolution to this matter.

Thank you for your attention to this serious issue, and I look forward to your prompt response.

Sincerely,

Yvonne

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Hertz phone numbers

+1 (800) 654-3001

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United States

+1 (800) 654-3131

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USA, Canada and Puerto Rico

+1 (800) 263-0678

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Canada

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Austria

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Denmark

+358 961 500 595

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Finland

+33 969 394 049

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France

+354 522 4400

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+353 539 152 500

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Ireland

+39 269 430 019

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Italy

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Netherlands

+47 21 513 700

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Portugal

+7 495 775 8333

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Russia

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Spain

+46 96 047 330

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Sweden

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Brazil

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China

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India

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South Africa

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executivecustomerservice@hertz.com

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Hertz address

999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States

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