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CB Vehicle Rental and Leasing Hertz
Hertz

Hertz review: Rental

M
Author of the review
5:11 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I am very disappointed.

My girlfriend and I came from the Czech Republic last week for our friend's wedding. This was our first time traveling to the U.S.

They thought Hurtz would be a good company for our rental car. The People at Hurtz where they live are nice and honest.

Unfortunately that seems not to have been the case in Newark New Jersey when we arrived.

We spent 3 hours at Hurtz upon arrival. There was one complication after another which all took longer than necessary to fix. The agents there apparently did not like us, because in spite of our best efforts to remain kind, patient, and courteous to them; they repeatedly ignored, interrupted, and were rude to us in turn. The issues were finally fixed only by the intervention and help of our friend's Hurtz agents in Oneonta NY. Ultimately (after attempting to trick and overcharge us) the Newark agents were forced to accept our reservation and allow us to get our car at the agreed price (or so we thought). We had been warned to expect offers for additional items and we were prepared to say no to all offers. But we were never asked. The agents walked around for 20 minutes with our credit card, waving it around and refusing to talk to us, until they finally handed us some paperwork and told us we were "all set" and walked away. (they wouldn't even tell us where to find our car). Well upon drop off we discovered that we have been charged double! They added a slew of "additional" charges we never chose nor were we aware of; ie "additional products" like; Loss damage waiver or premium road service. This is the first we ever heard of any of these!

This maybe common practice for Hurtz, but where we come from money is treated seriously, as are promises and trust, and casually tricking us out of what equates to a month pay is really shameful. Thank you. Martin Mares. (receipt attached with info)

Desired outcome: Refund

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  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
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    United States
    +1 (800) 654-3131
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    USA, Canada and Puerto Rico
    +1 (800) 263-0678
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    Canada
    +44 207 365 3369
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    United Kingdom
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    100%
    Confidence score
    Austria
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    Denmark
    +358 961 500 595
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    100%
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    Netherlands
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    Portugal
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    Brazil
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    Mexico
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    China
    +91 222 921 0300
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    +27 112 898 001
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    South Africa
    +1 (205) 548-6082
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    Shared Services
    More phone numbers
  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 29, 2025
  7. View all Hertz contacts
Hertz Category
Hertz is ranked 2 among 110 companies in the Vehicle Rental and Leasing category
#01 Grabcar Malaysia Grabcar Malaysia #02 Hertz Hertz #03 Enterprise Rent-A-Car Enterprise Rent-A-Car #04 Sixt Sixt #05 RentalCars.com RentalCars.com

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