CB Vehicle Rental and Leasing Hertz

Hertz review: Rental car K7800135908

John Severson of Pasadena, US

Mar 02, 2024 12:13 pm EST

Verified customer

Featured review

The Chevy Bolt EV rental was a very disappointing, dangerous and caused unless delays in my short trip to Las Vegas.

1. I never requested an EV - but a gas car, but the only thing Hertz had was an EV.

2. Despite what I was told, there was no fast charging feature on this, I took a painfully 8 hours to charge up the car which added a significant amount of time to find an available unbroken charger along the way, causing a lot of anxiety and lost time.

3. the car would end up locking in "conditions on correct for shift" mode that seemed to have no rhyme or reason, just randomly making the car unavilabl eot drive. I called road side assistance but they were unhelpful. It turns out this a widespread problem on Chey Bolt cars. I had to wait almost 30 minutes before the car would reset. Again adding times to my short 2 1/2 day rental experience.

I got frustrated, I cut my trip short and returned the car early. I feel I didn't get what I was promised and as a Gold member feel I was let down by Hertz

Please address with some kind of compensation to offset not only the good money I paid, but the almost 8 hours of lost time.

Thank you

John Severson

+[protected]

Claimed loss: $125

Desired outcome: Rental amoutn refunded

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