Hertz review: Female employee located in Honolulu Airport Hertz Gold location (not next to Budget)

I am a disabled individual who recently travelled with a companion to the island of Oahu, Hawaii. Several weeks prior I made my reservations through Southwest Airlines air/car combo package. When I made the reservation through the Southwest Airlines website for my air/car reservation, I made the reservation in my name and used my companion's name as the driver. I paid for the air travel with my credit card and the Southwest Air website linked me to the Hertz site wherein it was indicated that I could pay for the vehicle upon arrival in Honolulu.

When I arrived in Honolulu on February 21, 2024 at approximately 9:30 a.m.,

I went to the Hertz counter, a female employee (with glasses) who may have been in charge there asked for my information.

I stumbled for my paper work and she thereafter asked me for my name which I provided. I informed her that I would not be the person driving, however I would pay for the rental. She thereafter informed me that she did not have a reservation in my name and asked for my companion's name. My companion provided his information and she was able to pull up the reservation on her computer. She thereafter stated to me that I was a liar and that I could not have made the reservation online. That my companion would be the only person able to make the reservation in his name. She was extremely snide and absolutely out of line to state to me that I was a liar. I informed her that I was not a liar and my companion even stated to the employee that I did make the reservations (listing him as the driver as he did not have the funds).

Needless to say, I find this employee's attitude and behavior absolutely appalling! To even state to a customer/potential customer that they are a liar is extremely rude. I have worked in the customer service industry for many years prior to becoming disabled. This employee lacks the professionalism required in dealing with customers. I even wondered to myself if she had a mental health issue as she continued to smile while being extremely snide.

I just thought that I would forward this complaint in order to let your company know about your poorly behaved employee. I went to another rental car agency instead, where I was treated much nicer by an employee who was very professional and happily gave them my money for my 3-day car rental. Your company should also should not clearly in BOLD that only the person with the license driving can pay for the rental, to avoid much harm and suffering to other potential clients. Had to pay $100 to a taxi to add my money unto the driver's card at bank away from the airport, which was extremely inconvenient and then while stuck at the bank we had to get our credit cards together to pay $60 to a Lyft driver to get back to the airport and rent from a kinder, cheaper, and more professional car rental company with employees that value making the sale and treating customers right. Again, your company should also should not clearly in BOLD that only the person with the license driving can pay for the rental vehicle.

I will not ever again be referring my friends and family to go to a Hertz Rental in Honolulu, especially at the airport. It was good when Kevin the heavy-set LGBTQ guy worked there before. He knew how to treat customers right. We haven't seen him lately, but hope he still works there because he's an exceptional employee unlike the abusive personnel who chase money away we had to deal with the other day.