Hertz Loyalty Customer Service,
As a President's Circle member (ID [protected]), I have expressed my loyalty to Hertz by completing 42 rentals in 2019. Considering that we are in week 42, that means that I have completed, on average, a rental every single week in this calendar year alone. I clearly travel frequently and have my choice of companies from which to acquire a rental car. I have remained loyal to Hertz because the transactions are typically easy, quick and I can get the car that I prefer with little to no drama.
Imagine my dismay when I realized at the last minute that I missed booking a car for pickup today (October 16, 2019) at John Wayne Airport in Santa Ana, CA. While I am not one to seek special treatment, I quickly dismissed any anxiety because I knew that Hertz would provide excellent customer service, especially to such a loyal customer.
The bottom line is that I was sorely disappointed when the service representative explained that he could not help me in person and that I must book a car through the app. I complied, only to discover that a car for less than 48 hours would cost more than $330 because at 6:30 p.m., there "were no cars available". Yes, I am traveling for business and yes, this would be a business expense, but I am in the business of saving my company money and I was not about to be exploited simply because I had not reserved a car ahead of time. The rep then told me that if this car and cost were not satisfactory, I should try Avis instead.
Uber won my business today.
I now have to consider why I remain loyal to a company that doesn't have my back when I give them my business every. single. week.
Disappointed and without a rental,
President's Circle Member [protected]