Two months prior to our trip to Phoenix Arizona to watch our daughter play in a soccer tournament, we booked and prepaid for a car through Priceline/Hertz. We assumed that we were all set. When we arrived to pick up the car, we were told that there were no cars available and that we were on a waiting list behind 18 other people. How do you collect money from a customer in advance for a car reservation and then not have the car for them when they arrive? It was already paid for! So, we had to Uber to the airport for a fee of course and rent another vehicle there for three times the cost since it was a very busy weekend for travel to that area. This is unacceptable! I was told by Hertz and Priceline that there was nothing they would do for us. Horrible customer service. We have never had an issue renting a car before this. Lesson learned to stay away from Priceline and Hertz!