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Hertz reviews first appeared on Complaints Board on Nov 17, 2006. The latest review Herrz did not honor a reservation was posted on Apr 7, 2021. The latest complaint $400 cleaning fee for smoking (I'm a non-smoker) was resolved on Nov 28, 2020. Hertz has an average consumer rating of 2 stars from 1003 reviews. Hertz has resolved 122 complaints.

Hertz Customer Service Contacts

+1 800 654 3001 (United States)
+1 800 654 3131 (USA, Canada and Puerto Rico)
+44 207 365 3369 (United Kingdom)
+61 180 055 0078 (Australia)
+64 33 586 789 (New Zealand)
+43 179 532 (Austria)
+32 27 173 207 (Belgium)
+45 33 179 057 (Denmark)
+354 522 4400 (Iceland)
+31 202 013 519 (Netherlands)
+351 219 426 385 (Portugal)
+27 112 898 001 (South Africa)
999 Vanderbilt Beach Rd Fl 3
Naples, Florida
United States - 34108-3508

Hertz Complaints & Reviews

Mar 16, 2020

Hertz — Overcharging for cancellation

I paid in advance on a car rental for a hunting trip to Texas. The trip was canceled due to Coronaviru...

Mar 15, 2020

Hertz — Rental car pickup

My family arrived to Ft. Myers right on time and found out name on the gold member board. We chose the only...

Feb 20, 2020

Hertz — Lost and Found

I recently rented a vehicle from your company on 21 Jan 20 through 15 Jan at your Las Vegas airport location...

Priceline/HertzRental car

Two months prior to our trip to Phoenix Arizona to watch our daughter play in a soccer tournament, we booked and prepaid for a car through Priceline/Hertz. We assumed that we were all set. When we arrived to pick up the car, we were told that there were no cars available and that we were on a waiting list behind 18 other people. How do you collect money from a customer in advance for a car reservation and then not have the car for them when they arrive? It was already paid for! So, we had to Uber to the airport for a fee of course and rent another vehicle there for three times the cost since it was a very busy weekend for travel to that area. This is unacceptable! I was told by Hertz and Priceline that there was nothing they would do for us. Horrible customer service. We have never had an issue renting a car before this. Lesson learned to stay away from Priceline and Hertz!

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    Feb 13, 2020

    Hertz — rental car

    I picked up a vehicle from the airport in florida. I returned the vehicle to the rochester international...

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    The complaint has been investigated and
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    Resolved
    Hertzasking for additional payment

    I received a letter from Hertz Portugal advising that there is a balance due on a car rental from April/May 2019. This rental was paid in full via my American Express card, so not sure what the confusion is on this.

    Can you please help resolve this?

    Reference Invoice [protected], RA No [protected]

    This car rental total amount = 945.53 Euros; this was paid in full on 5/9/2019 via American Express credit card. Hertz Portugal claims that a balance of 170.70 Euros is still due.

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      RESOLVED

      The complaint has been investigated and resolved to the customer's satisfaction.

      • Hertz's response · Feb 20, 2020

        This is in response to Mr. Thomas Pizzillo

        We would like to help assist with the rental that occurred in Portugal.

        Please email a copy of the letter you received to [email protected]
        so we can help investigate this matter.

        Thank you for contacting us.

      Feb 04, 2020

      Hertz — hertz rental car las vegas, nevada

      I am Hertz Gold member so have all of my info. including credit card saved in my Hertz account. On December...

      Jan 24, 2020

      Hertz BWI Airport Facilities — exit pick up area

      Complaint Data: 01/23/2020 about 6:30pm (Eastern Time) Gold Plus Member # [protected] On the date shown I goe...

      Jan 17, 2020

      Hertz Car Rental — car rental

      I rented a car for two days at the Montclair, CA office on Central Ave for about $36 per day. I am a Gold...

      Jan 16, 2020

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Hertz — unauthorized credit card charges

      This is fror the 3401 w airport fwy, irving texas location. I went to get a rental reserved for me on behalf...

      Jan 02, 2020

      Hertz — rental car booking no. [protected]_volvo v90_ car plate no. ai33779

      Dear Sir, My name is Mr. Nuttajak, I have rented a car from Hertz company from Geneva airport, Booking No...

      Jan 02, 2020

      Hertz — I don't know if they succeed to charge me about penalty at pamplona

      I rent a car at 09/10/2019 from Barach A.P Madrid to Pampelone. i received a penalty at the E-mail but i...

      Dec 29, 2019

      Hertz — damaged my truck

      I was at this carlot yesterday 12/28/19 to look at purchasing a car. The manager went to test drive my truck...

      Dec 23, 2019

      Hertz — car rental

      Hi all, Recently I rented a vehicle from Hertz in LAX for the first time, I have been using other companie...

      Dec 22, 2019

      Hertz — car rental in sicily

      I am receiving charges on my credit card for no reason - without notice. Credit card...

      The complaint has been investigated and
      resolved to the customer's satisfaction
      Resolved
      Hertzcar rental

      Paid in advance (via debit card), received confirmation email stating full payment had been made. When arrived (at stated time), car was not ready, was then charged apparently mandatory debit card €25/day insurance fee which more than doubled the quoted (and previously confirmed total) price of the booking. At no time prior to arrival (despite having paid with debit card) was this mentioned. When I flagged this they were entirely rude and unhelpful. Avoid at all costs.

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        RESOLVED

        The complaint has been investigated and resolved to the customer's satisfaction.

        • Hertz's response · Jan 01, 2020

          Please provide me your Rental Agreement number so I can review your concern.

          Best Regards,

          Armin S.
          Hertz Executive Customer Service

        Hertzhyundai i20

        Hello I had booked car Hyundai I20 on 11th November, 2019 from Zurich and return it safely at airport as per agreement.And the guy given me noc every thing was ok as per they checked.And I got my security back after and weeks time.But today 10th December, 2019 again hertz has debited CHF 49+49 = 98 CHF from my credit card. I want to know why have be this amount had been debited from my account when all the payments had been settled.
        DEEPINDER Mehta

        [protected]@yahoo.com
        Mobile +91 [protected]
        License no DL [protected]

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          Nov 17, 2019

          Hertz — car rental in estero fl at corporate office

          On November 7th I rented a car in Estero, FL and drove approximately 2 hours and 15 minutes to Miami...

          Oct 31, 2019

          Hertz — pre-paid car rental cancelled by Hertz 25 mins before pickup!

          I tried 3 times to submit this complaint on the Hertz website and tried three times and keep receiving a...

          Oct 26, 2019

          Hertz — overcharged and "tricked"

          I had pre-booked and pre-paid GBP 369.- + 76.- VAT, for a 8 seater Mercedes van. At the Hertz desk (in the...

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