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CB Vehicle Rental and Leasing Hertz Hertz misleads renters on 'Max' coverage
Hertz

Hertz review: Hertz misleads renters on 'Max' coverage

F
Author of the review
11:02 am EDT
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This review was chosen algorithmically as the most valued customer feedback.

I rented an SUV from Hertz for a 12-day road trip in Iceland. At the check-in counter at KEF they offered a plan called 'Max' that covers all issues with the rental car. I paid $500 extra for this 'Max' coverage. I had a flat tire and called Hertz for help. They referred me to a company called '24 Road Assistance' that insisted I pre-pay them to open a case & then pre-pay again for a service tech to change my tire stating I could get reimbursed from Hertz. After the service call was completed Hertz informed me 'NONE' of their coverage plans cover towing or roadside assistance. (fine print BS!)
Hertz failed to ask me if I had AAA (which I have) instead implying '24 Road Assistance' was my only option.
At least Hertz reimbursed me for the cost of the tire repair (which tire center I found myself).
Unless AAA can provide some reimbursement under my membership I am out over $300 for road assistance call on their vehicle for which I paid the 'Max'.

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  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
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    USA, Canada and Puerto Rico
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    100%
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    Denmark
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    China
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  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 29, 2025
  7. View all Hertz contacts
Hertz Category
Hertz is ranked 2 among 110 companies in the Vehicle Rental and Leasing category
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