Hertz
Reviews and Complaints

I rented an SUV from Hertz for a 12-day road trip in Iceland. At the check-in counter at KEF they offered a plan called 'Max' that covers all issues with the rental car. I paid $500 extra for this 'Max' coverage. I had a flat tire and called Hertz for help. They referred me to a company called '24 Road Assistance' that insisted I pre-pay them to open a case & then pre-pay again for a service tech to change my tire stating I could get reimbursed from Hertz. After the service call was completed Hertz informed me 'NONE' of their coverage plans cover towing or roadside assistance. (fine print BS!)
Hertz failed to ask me if I had AAA (which I have) instead implying '24 Road Assistance' was my only option.
At least Hertz reimbursed me for the cost of the tire repair (which tire center I found myself).
Unless AAA can provide some reimbursement under my membership I am out over $300 for road assistance call on their vehicle for which I paid the 'Max'.

I rented on [protected] for a Dollar car for [protected] through Sam's Club Travel and Entertainment. On [protected], I was notified I could complete the online “Skip the Line.” Which I did. I was notified on my phone when I arrived at the El Paso Airport that I could choose my car. When I clicked, came back Out of Stock. I had to go to the line and wait. When I got to the counter, showed my confirmation number with the rental cost, I had to pay an extra $23.28. If I did not pay that, they would not rent me the car. Obviously, I had no choice.

When I made the reservation, I chose Intermediate E6 Toyota Camry Hybrid. The car I was given was a Nissan Versa. A huge difference between those two cars. The car was horrible, I could not adjust the seat high enough. The inside windows were streaked so bad I could not see well at night and if the sun was reflecting.

I was overcharged and then did not even receive the car I paid for. I called Sam's complaint department and explained the situation, I was told they could not do anything as I paid at the counter. Which I paid when I completed the online Skip the Line. She transferred me to Hertz and of course no one answered the phone. I completed the online complaint form email to Hertz.
I probably will not hear back. Therefore, I will be stopping payment on my credit card. I will never rent a car from Hertz, Dollar or Thrifty. I see no advantage from using Sam's Travel and Entertainment. Won't be using that ever again either.

After a very unsatisfactory experience with Hertz in Corsica, I emailed them upon my return, sending a formal letter of complaint. This was initially replied to, but the promised full refund was never issued. I have chased Hertz for a response several times and have received zero reply to my emails. Quite frankly, I am disgusted at the lack of customer service that such a large company has shown and, 5 months later, I am STILL awaiting the full refund that was promised.

I was charged for gas after filling up the car. I was told by the person inspecting the vehicle that she would walk around the car, and everything was fine. They were busy so she told me I was good to go. If I had known after filling up and adding a little more gas to the vehicle at BJ's wholesale gas station (which is about 5 minutes away) just prior to dropping it off that I would be charged almost $20 gas, I would have told her to check the gas. I know for future references now that Hertz does this. I rented from the airport at home in Pensacola. I have been using Hertz for over 15 years, but I will be re-evaluating using them again after this. This has never happened before. So, WOW. in order to remove the charges off my credit card, I will have to request a copy of the receipt from BJ's with a date and time stamp. I will let others know that if they rent from Hertz, please have the person inspecting their vehicle stop to check the fuel and request a copy receipt, so they will not be charged like I was. This is a total disappointment!

And a few times I've left things like glasses, and they would mail them back. My fav rental car for years.

The employees are always nice to me. They know me when I come in. They have also been understanding when I had some issues.

I have used Hertz twice in the last month and been impressed both times. I used their kiosk to rent both times and I went through the line way faster than everyone else that went to a teller.

Port St Lucie Hertz is the best place to rent a car if you are looking for friendly and fast service. The cars are always clean, filled with gas and ready to go. The staff is over and beyond helpful and patient!

I would like to recognize, and commend the outstanding customer service at the DCA location for Hertz. The young lady named Markata was very nice, kind, knowledgeable, and considerate. Me and my daughter enjoyed her sweet, kind, and respectful services. We do appreciate Markata so much with her over and beyond great hospitality! She is a STAR! Thanks Hertz for hiring her.

Ideally you never have a problem with a rental car (or your own car, for that matter). My wife and I picked up our Hertz rental and drove off, only to discover it had a low-going-flat tire. We returned and within 10 minutes had our replacement vehicle and we were back on the road for our vacation. The only thing better than not having a problem is recovering quickly from a problem and Hertz did that for us.

I am a frequent traveler and travel around the nation for work. Hertz is my favorite place to rent as in the decades I have traveled never had an issue minus simple things that they worked to resolve. Its easy to pickup a car, especially if you sign up for free to be a Gold member (no prerequisites). In my experience they are not the cheapest option, but there are great perks if you look. There is AAA discounts that is OK for business travel, but great when traveling with a family as it includes a car seat and extra driver at no additional cost. Another pro tip I will offer is don't just look at the compact price. There are times when SUVs or trucks are the cheaper option. Sometimes a luxury car is only a few percent more, but these are more exceptions.

I had my purse stolen somewhere between leaving the plane and getting to my car at the President's Circle aisle on Sunday 1/24/21. Thank God Hertz Team at SFO has a heart. Ameeta Sharma and Regina Hunt helped me get my car. They took my copy of my Drivers license and my paper temporary Texas Drivers License to their Manager Mike who approved me as a regular President Circle renter. They also walked me through getting a different card uploaded on my profile so I could drive away. After a long night, I really appreciated them and it gave me a better feeling about Hertz as a company.
I also wanted to mention Maria the Manager for returns, she helped me that evening and gave me $11 out of her pocket because I had nothing. There ARE still good people! Thank you Maria!

Uber Hertz is located here. You cannot get through by calling Pep Boys

Address is the same 4895 47th Ave, Uber hertz, 95824

Ubert Hertz is a Scam. Charged twice in one week, in person, text, and online. Went through BBB and corporate for months. No resolution. Also turned the car in early and still charged for turning it early and for a full week. No damage to the car, nothing. Beware they will double charge even if you go in person and you will not get your money back, even if you complaint at corporate. As a matter fact, they will back date it to a previous. Even with evidence of the double charge i.e. bank statements and your own banks corporate office. They will not correct their error. As such, your bank is in contract with Hertz and other rental companies, so they may or may not reimburse your money, your own bank. Complete nightmare! No matter how hard you try you will be screwed some way or another. And the maintenance needed is ridiculous, and constant harassment while you are there at the repair shop for needing something fixed, like, brakes or a leak, etc. Be ready to give all your hard earned money to Uber Hertz. Horrible experience it has been! Good luck!

Hi there!

I was wrongfully placed on a DNR as I was informed in October of 2023. I been placed on a DNR over some miscommunication mishaps for which I do have proof of and documentation I have been in communication since October 5th with a Ron.

I was right away sent to vehicle recovery and wasn't given of a phone call(as the agent I spoke to today verified no phone number on the contract for some reason was listed even though I'm a GOLD member and my cell is listed in my account which explains why I was given a demand letter off the bat and not a phone call first)first as I did call on the September 29th to CS to have the vehicle extended, and then tried to call the airport branch at Atlanta International Airport, and got no response, and then called again on the October 2nd, and left a message in regards to I was having a mechanical problem with the vehicle, and needed to see if I can return it at a nearby location or airport location. I was advised by CS it's best to contact the airport location regarding vehicle extensions for which I did.

I also was informed by CS was that my bill was at $5K which was outrageous, so they gave me a case number and informed me that once the vehicle was returned was to call them to properly have the current amount updated which was $657.40 which was deducted from my credit card after closing the contract. The case number from when I called on the 6th of October.

I was informed from the department that I was mainly placed on the DNR based on non-communication issues for potential thrift which isn't true as I have all kind of documentation including the email correspondences from Ron, and the case number I provided from the billing department that states otherwise.

Another issue that's even more disturbing is I called on last Friday to see was my contract closed out from the rental in question, and was not placed on a DNR or anything and your representatives in CS said no that I didn't owe anything etc that I was good to go. I booked online my car reservation that Saturday to go to Chattanooga, TN and even booked my hotel reservation as well. I called CS one last time to confirm they got my reservation which was confirmed and that I was good to go and not on a DNR. Got to the rental counter and everything was fine - No DNR. Drove off with the car to the gate and then eas told I was placed on a DRN as other cars are behind me. Had to go back up to the garage, and see why I was not only humiliated beyond belief of the embarrassment of having to have 4 cars let me out to go back to the counter, but why I was told I wasn't on a DNR and get to the gate to find out I actually was.

The situation last Saturday was the most horrific experience I've ever encountered from an establishment to be misinformed and at the same time got written up from my job and lost $200.00 in hotel cost cause of me being misinformed on something I checked and confirmed with your CS team to begin with.

I had this matter escalated and investigated being this is ridiculous I would be placed on this list being I did all the proper channels to make sure I wasn't placed in this list and even was wronged horribly last Saturday as a result of some miscommunication issues which I was placed wrongfully on a DNR for originally, but because they misinformed me of not being on a DNR that cause some serious inconveniences because I really was is incomprehensible at this point as they contacted me on 11/27/23 stating I’m permanently suspended and that the decision on that is final for which in return I informed them I will not only be writing them bad reviews but will be taking this to the world wide news and will be suing them in court liable, mental anguish and distress as well as slander and discrimination issues as I will be fighting this.

Another thing is too - I returned the car on the 8th of October based on the 4th of October I started having mechanical problems with the vehicle and even informed CS, billing, and Ronald of this when he sent the demand letter. I was told by a representative from your department is that the car shows it was returned at 10am on the October 8th which was inaccurate as the car was returned at 6am with the keys placed in the overnight Dropbox because it was returned during after hours as I did inform CS I was carefully at 35 mph during the car back from Greenville, SC to the Atlanta airport and it would be during after hours for which she said she would document in the system back on October 7th.

I then come to find out as of 11/28 from my attorney that Hertz has a history for placing claims against customers for thieft on there rental vehicles even if the customer is current and legit on their rent as l agreement. This company is nuts. In my case, I was having mechanical issues to where I couldn’t get the vehicle back in time because I was in another state and they wouldn’t let me just return the car to that airport without a transfer fee which was outrageous as the tow charges would have been just as bad, so had to slowly drive the car back to Atlanta from Greenville, SC, and they placed a demand letter threatening to call the authorities and in the end placed a wrongful DNR on me - PERMANENTLY for which I will be taking action on big time.

Terrible experience and recommend ANYONE to NEVER rent from them.

I'm writing to share a consumer protection story that I feel obligated to share. I was recently charged $896.20 by Hertz for emergency roadside assistance — a tow that I declined and never received.
After losing the key to my rental car, I contacted Hertz roadside assistance. They informed me they were unable to dispatch a tow to help me. I ultimately declined the service and made other arrangements, paying for a tow myself the next morning.
Despite receiving no assistance, Hertz billed me nearly $900. When I contacted them, I was initially told the charge would be refunded. Then they reversed their decision, saying they had paid a vendor — even though no tow ever occurred.
I’ve filed a credit card fraud dispute, formal complaints with the Tennessee Attorney General, Better Business Bureau, and posted publicly on Trustpilot and other consumer sites — and I’ve heard from others who have experienced similar issues with Hertz billing for undelivered services.
I’d be happy to speak further, share documentation, and provide a timeline of events. This isn’t just about a single billing error — it’s about holding large corporations accountable for predatory billing practices that harm everyday consumers.

I recently picked up a car from Cleveland Hopkins Airport on December 18th, 2024. I am in the President's Circle, so I picked the car I wanted, a sedan which I specifically chose for the fuel efficiency, and went on my way. Almost immediately, I noticed that the check engine light came on and shortly after that, I noticed that the car would "jump," for lack of a better word, while it was shifting. I am in Ohio on business and have been extremely busy so I could not deal with the car issues right away. It got to the point, however, that on the evening of December 10th, as I was merging onto the highway, the car would not get up to speed despite me pushing the gas pedal down further and further. I was topping out at about 45 mph and had to put my hazard lights on and stay as far over in the right lane as I could. I eventually did get the car to speed up to the speed limit, but it was definitely a problem. Thank goodness, it was late enough in the evening that the highway wasn't too busy or I could have been in a much worse spot.
On Wednesday, the 11th, I called the Hertz customer service line and the ONLY way I could get to a human being; after being circled around the automatic menu multiple times, was to pick the option stating I was in a roadside accident. Which that in itself, was infuriating. There is nothing worse than not being able to get to a human when you call the customer support line. Anyway, when I finally got a human on the line, I told them the situation and asked how this could be resolved. I gave her the closest Hertz location to me and asked if I could get a new car from there. She called that location (Mentor, OH) and was told that they didn't have a car at the time, but might be getting one in later that day or the next. I told her that would be fine and she said the Mentor location would call me when they had a car for me.
Fast forward to SATURDAY, the 14th, FOUR days later, still no call. So, I had to call again. Which is the first problem. I informed your company that I had a malfunctioning car on a Wednesday and NOTHING was done to resolve it FOUR days later, when I had to call to fix it. So, Saturday morning, I called the Mentor location to check on the status of getting a new car. They still had no cars, but I was told one may be returned later that afternoon and they would call me. And oh by the way, if the car ends up being a higher class than the one I currently had, I would have to pay a higher rate. I told the lady that I didn't think I should have to pay more when it had nothing to do with me that I needed a new car and she wouldn't budge.
So then I called the customer support line again, and again, had to pick the option that I was in a roadside accident to get to a human. When I finally got to a human, I told her the situation and told her that it was totally unacceptable that I should have to pay for a new car. She told me that since the Mentor location is an independent location, I would have to pay the difference. There was nothing she could do. Now in what world, do I have to pay to resolve an issue that was never my fault from the beginning? The company should be paying the independent location the difference, not me! When I told her all of that, she then told me that I could take the car back to the original place of rental and then I wouldn't have to pay anything. Keep in mind, that I have a MALFUNCTIONING CAR THAT ISN'T SAFE TO DRIVE, ESPECIALLY NOT ON THE HIGHWAY. The Cleveland Hopkins airport is easily and HOUR away from where I am staying while in town and she told me to drive the malfunctioning car all that way so that I can exchange it. Not to mention the time out of my day that would cause. I rented a car because I am busy with appointments and obligations while in town. I don't have time to drive an hour both ways plus go through whatever process it would take to exchange it. It was bad enough that I would to drive to Mentor to exchange the car there. She then offered to have the car towed and I COULD RIDE WITH THE TOW TRUCK DRIVER TO THE AIRPORT. Are you KIDDING ME? I am a 33 year old female and I am NOT going to get into a tow truck drivers car! For an hour long drive! She did offer to get me a Lyft, but again, the time factor was a huge issue as well. I am staying in a decently remote area and getting a Lyft would take a long time by itself, not to mention the drive back and forth. Again, I don't have the time to be fixing this problem that wasn't my fault! The last option she gave me, which is by far the worst, was to give me a voucher so that I could take the car, that is not mine, into a shop to get it fixed. ARE YOU ACTUALLY FREAKING KIDDING ME? IN WHAT WORLD IS THAT EVEN AN OPTION? Again, I am BUSY and I rented a car so that I could do everything I needed to do while in town. And your company is telling me to TAKE THEIR MALFUCTIONING CAR INTO THE SHOP FOR THEM?
I would like to note, that I am in no way complaining about the lady I spoke with first. I understand completely that she is at the mercy of the company and can only tell me what she has been told she can say. I was sure to tell her that multiple times. I thanked her for her help and apologized that she had to be dealing with this, because it certainly wasn't her fault either. I did ask her to speak to a manager, however, again, at no fault or disrespect to her, but I was hoping a manager would have some more power or ability to help me. Well, I couldn't be more wrong. The manager I was connected with was pretty awful. She was completely unsympathetic and clearly had no interest in actually helping me. The first girl I spoke with at least sounded like she was sorry I was dealing with this. But the manager clearly couldn't care less. She gave me all the same options as the previous girl and wouldn't budge or offer any other solutions.
I spent probably a good hour on the phone with both ladies (more time out of my very busy day) and got no where. NOTHING WAS RESOLVED. I am BEYOND upset at the service, or lack thereof, that I received. Honestly, there are just no words to express my anger. I rented a product from your company, the product was malfunctioning, through no fault of my own, and NOTHING was done to fix the situation that didn't involve me spending half the day fixing it myself. All that needed to be done was to get me a car to the Mentor location and pay whatever difference in the car class. How hard is that?
Luckily, the Mentor location did end up getting a car and the woman who worked there actually stayed past closing to make sure I got the car. Out of everyone I dealt with, she was the only one who actually went above and beyond to help me and solve the issue. The car did end up being a higher class, and she said normally it would be a $15 a day difference, but because of the inconvenience, she would only charge me an additional $5 a day. Which was very appreciated, but still unacceptable at the end of the day. I shouldn't be paying any difference and FULLY expect to be reimbursed that amount. Not to mention the difference in gas cost. The current car is a low level crossover SUV type car and thus has much less fuel efficiency, which means I have to pay more for gas. And I DEFINITELY will be requiring to be reimbursed for the FOUR days that I was left with a malfunctioning car that I could not use.
That is just the beginning. I also expect to be getting some sort of reimbursement just for the hassle of having to spend so much of my time getting this resolved. I am quite frankly disgusted with the service, again, the lack there or, that I received and will put this complaint far and wide until I am appropriately compensated. I truly have NEVER been so disappointed with a company than I currently am. And I have certainly never had to go to such lengths to be taken care of the way I should have been in the beginning. Including writing a bad review such as this. But as I said, I will continue to do so until I am appropriately compensated.
For your references, the manager I spoke with is named Jayden and my complaint case number is: [protected]

Hertz Member #[protected],

On February 23, 2024. I reserved a full-size SUV for Mar 3 - Mar 8, 2023 with a pick-up location Tampa International Airport and a drop-off location Hertz, Royal Palm Beach. Confirmation #K77722223B8.

After booking the reservation, I call Hertz @[protected] to inquire about if there would be an issue if we were late in picking up the car. The agent (I did not get her name) was very helpful and rebooked the reservation for a later pickup time. From 3pm to 3:30 pm. and Drop-off time from 9am to 10am. New confirmation #K7772084162.

On March 3, 2024, we arrive to the Hertz Tampa airport location around 3:45-4pm to pick up a Full-size SUV, GMC Yukon. We get handed keys to a Nissan.

We were told that they didn't have any GMC Yukon's available, I asked that they provide us with something more closely similar to a Yukon than the Nissan they tried to give us. The agent was able to find a Yukon and stated that it had high mileage (60,000). He handed us the key and said I had to sign a $200.00 hold.

On March 8th @10am sharp, we attempted to return the car to Royal Palm Beach-Southern Blvd HLE. We were told they did not accept car there they gave us the address and directions to drop it off at the West Palm Beach Airport. I asked if there wouldn't be any issues returning the car there the agent said no, they do it all the time.

Now Hertz charge me additional $810.59.

I called and was informed it was because we returned the car to a different location than we were supposed to.

I called back and I was placed on hold for over an hour and no one came back on.

I completed a survey and asked to be contacted. No one has contacted me.

I am unable to attach additional photos

The Chevy Bolt EV rental was a very disappointing, dangerous and caused unless delays in my short trip to Las Vegas.

1. I never requested an EV - but a gas car, but the only thing Hertz had was an EV.

2. Despite what I was told, there was no fast charging feature on this, I took a painfully 8 hours to charge up the car which added a significant amount of time to find an available unbroken charger along the way, causing a lot of anxiety and lost time.

3. the car would end up locking in "conditions on correct for shift" mode that seemed to have no rhyme or reason, just randomly making the car unavilabl eot drive. I called road side assistance but they were unhelpful. It turns out this a widespread problem on Chey Bolt cars. I had to wait almost 30 minutes before the car would reset. Again adding times to my short 2 1/2 day rental experience.

I got frustrated, I cut my trip short and returned the car early. I feel I didn't get what I was promised and as a Gold member feel I was let down by Hertz

Please address with some kind of compensation to offset not only the good money I paid, but the almost 8 hours of lost time.

Thank you

John Severson

+[protected]

I am a disabled individual who recently travelled with a companion to the island of Oahu, Hawaii. Several weeks prior I made my reservations through Southwest Airlines air/car combo package. When I made the reservation through the Southwest Airlines website for my air/car reservation, I made the reservation in my name and used my companion's name as the driver. I paid for the air travel with my credit card and the Southwest Air website linked me to the Hertz site wherein it was indicated that I could pay for the vehicle upon arrival in Honolulu.

When I arrived in Honolulu on February 21, 2024 at approximately 9:30 a.m.,

I went to the Hertz counter, a female employee (with glasses) who may have been in charge there asked for my information.

I stumbled for my paper work and she thereafter asked me for my name which I provided. I informed her that I would not be the person driving, however I would pay for the rental. She thereafter informed me that she did not have a reservation in my name and asked for my companion's name. My companion provided his information and she was able to pull up the reservation on her computer. She thereafter stated to me that I was a liar and that I could not have made the reservation online. That my companion would be the only person able to make the reservation in his name. She was extremely snide and absolutely out of line to state to me that I was a liar. I informed her that I was not a liar and my companion even stated to the employee that I did make the reservations (listing him as the driver as he did not have the funds).

Needless to say, I find this employee's attitude and behavior absolutely appalling! To even state to a customer/potential customer that they are a liar is extremely rude. I have worked in the customer service industry for many years prior to becoming disabled. This employee lacks the professionalism required in dealing with customers. I even wondered to myself if she had a mental health issue as she continued to smile while being extremely snide.

I just thought that I would forward this complaint in order to let your company know about your poorly behaved employee. I went to another rental car agency instead, where I was treated much nicer by an employee who was very professional and happily gave them my money for my 3-day car rental. Your company should also should not clearly in BOLD that only the person with the license driving can pay for the rental, to avoid much harm and suffering to other potential clients. Had to pay $100 to a taxi to add my money unto the driver's card at bank away from the airport, which was extremely inconvenient and then while stuck at the bank we had to get our credit cards together to pay $60 to a Lyft driver to get back to the airport and rent from a kinder, cheaper, and more professional car rental company with employees that value making the sale and treating customers right. Again, your company should also should not clearly in BOLD that only the person with the license driving can pay for the rental vehicle.

I will not ever again be referring my friends and family to go to a Hertz Rental in Honolulu, especially at the airport. It was good when Kevin the heavy-set LGBTQ guy worked there before. He knew how to treat customers right. We haven't seen him lately, but hope he still works there because he's an exceptional employee unlike the abusive personnel who chase money away we had to deal with the other day.

Hey there! I just wanted to share an experience I had with Hertz's car dealer. Unfortunately, James tried to overcharge me on a car . As I described my budget to James, he became enraged, suggesting a lack of concern for the customer's best interest. J Martin [protected] The January 19th 2024. Dinglewood car dealership. 970 W Manchester Blvd. 90301.

I made a reservation to visit a relative in the hospital 6 hrs. away! make the only option beside Enterprise reservation and call Hertz 'reservations'. I verify every piece of info with the rep, asking form of payment the total to be charged with tax and deposit. Great all is well. I confirm the payment is on record with the rep. Finally what time is the 'RESERVATION' READY? Rep replies 12AM.

I call Carbondale Hertz, the guy answers and says I have the reservation K7283051752. "I'm not sure you are on the waitlist? Why call it a reservation when I only have 1 other option?

Made a new reservation and going there now, avoiding calling him 'dude' cuz that's enough for him to ignore (4) calls to confirm I may try again. Then he CNX the initial order. K7281271940. Fingers crossed Mom! I hope Hertz corp. sees this and replies!

I rental a vehicle from Hertz at Logan Airport, Boston. I asked the agent what it would cost and he told me it would be $617.94 and asked for my license and credit card. He did some computer input, handed me a folder and said I was good to go.

It wasn't until later that I looked at the invoice. The agent PACKED the rental with things I didn't want, didn't need and wasn't asked about.

Hertz said; too bad, so sad, we got your money and there is nothing they will do.

The charges were;

Rental rate; $31.92 a day

He then added CDW: $34.99 a day

He also added TOLL CHARGES of $74.95 before I even got the car.

He added CONCESSION FEE RECOVERY: $46.48

VEHICLE LICENSING COST RECOVERY: $20.13

CUSTIOMER FACILITY CHARGE + TAX; $31.85

PARKET TICKET SCHG+TX/CONVENTION CTR SCHG $12.63

TAX; $33.73

I was not told or asked what options I wanted or didn't want.

This agent/Company must work on commission to load up a rental charge like this.

On 11/19 Irented a car at the Tucson International Airport, at no time was I told not to smoke in vehicle, I was charged 500$, my contract # is 657132265, if this is your policy then thats your policy, my problem is you dont tell people this, I called your customer service and was told nothing could be done, I also have been looking on your website and it says 400$, Inwas charged 500, I find this to be unreasonable, unethical. Im a United States Air Force veteran, it seems like you dont tell people just so you can hit them with this charge, Im very involved with the veterans affairs office here and I intend to let them know about this, I also will contact the BBB and file a complaint with them, you cant do this to people and expect them to come back to you, again yor policies are your policies but you dont put that information out there, it isnt rational to think that someone who knows this would violate this policy

Hi [protected]@gmail.com I'm trying to rent with hertz but having problems they put me on suspension i paid every time I

rented with hertz I have not received any letter from hertz I was told the suspension was for not answering any letter from you please understand we have flood in our sometimes that may cause the mail not being delivered please for I would like to continue on renting with hertz Friday 24,2023 I would like to rent with you I'm no longer living in Florida I'm living Syracuse NY and I need rent with hertz can you please for give for any problems that happened thank you God bless.

Time of incident - 11/20/23 @ 11:00 A.M at the Sharonville HLE location.

I put in a rental request on-line 10/31/23 and the option I chose was for a gas focus or similar. when i arrived i was told the car was not available and my only option was an electric car. I did not want an electric car then i was told there would be an additional $12.00/per day fee for a gas car. my question is why should be I penalized for something that is listed as a choice and then not there at pick up time. That to me is not my problem. The young lady seemed very non caring, disinterested and didn't even give a "hoot" explaining to me when she said the term similar meant the car could be an electric car. She had a very "oh well" attitude. To me similar has always been a different make and model of a car not the mode of power source. if I wanted an electric car i would have chosen an electric car as there were options for both. I felt/feel if you didn't have what I ordered i should gotten what you had available in the mode of power source i requested at the price of what i was expecting to pay.

also it sure would've gone along way if the personel displayed a better level care in helping customers resolve and understand mattes like this

I believe I am a victim of discrimination at Hertz on 1 Northside Piers, Brooklyn, NY, 11249. My experience with this facility has been one of the worse experiences I have ever had with a rental car company. I booked a rental car for a 3-day weekend trip I needed to take because my best friends mother passed, and I needed to attend her funeral and be a support for my best friend. I arrived at their facility and was greeted by a young man by the name of Rahmel Stokley. I presented my booking number and Identification. The young man looked at the ID and stated that he did not believe my ID was real. He looked in a book of Identification pictures as a reference and stated that the ID I presented did not match the ID he had in his book. I stated, "maybe the ID you have in your book is old, but we can call the back of my ID to see if its real. Rahmel stated, "I don't need to; I could just tell." I took it upon myself to call the number on the back of my card on speakerphone so that he can hear the representative report that my identification was real, and Rahmel went on to call me a liar by stating that I could just be calling a number that can be transferred to a friend. At this point, I could not believe what I was hearing from a Hertz employee. I asked to speak to a manager. Rahmel stated that the manager was conducting an interview and that I would have to wait until he is done. Rahmel had me wait 3 hours and still was not able to speak to a manager because Rahmel kept making excuses. I have never been treated this way from a car rental agency before. He did not want to assist me and kept making excuses, In the end, I left the facility with no refund, no car, and no resolution. I called an hour after I left to see if the manager was available, and Rahmel got on the phone and stated that the manager said there was no point in talking to me because they had already determined my Identification was not real. Mind you, I am a professional driver for a big company, so my driver's license has to be valid. I missed the funeral and wasted 3 hours of my life at this facility, and I lost the deposit on my hotel rental.

I returned a car to Hertz with Fuel Gauge reading FULL. exactly as it read when I picked it up.

There were 7 or more people in line to get checked in and the Hertz Guy told me to leave the keys and they would email receipt.

When I got the receipt they charged me for 1 gallon and Service Charge approximately $ 24.00.

I paid $27 to fill the tank as reflected on my Amex card but did not get a receipt as I’ve never needed one before.

This is absolutely a SCAM…you either stand in line for over 1/2 hour or get charged for 1 gallon of gas and you have no recourse.

Any car you return to this airport can take 1 gallon of gas even if the gas gauge says it’s full.

I would have never thought Hertz would stoop this low…Huge car rental rates, cars with 40 to 50 k miles and ad to that outright thievery !

Time to reevaluate my loyalty to HERTZ

Pedro Perez

[protected]

[protected]

[protected]@aol.com

hertz charged me $1,043 for renting a small electric vehicle for 6 days. they are advertising that its only $360 for a week. and their customer support is useless in advocating for their customers. hertz should be avoided as much as possible. they'll take all your money and then some, if you'll let them. they also lie straight to your face that electric cars only need to charge for 40 minutes to get 80 % charged. that's a lie. it took us 8 hours to charge at full capacity. any other rental company is better than hertz.

Terrible service all detailed in a complaint letter sent 4 time.

Nil response

(They had no cars available on the date when we had one booked- we booked 1 month prior)

28th April -1st May.

RR M13737636

RES K4663822981

I have posted in 4 complaints already for 8 different addresses through out the UK.

I have had 1 x email response to which I replied. But had nothing since

My reservation number is k62704819c0

the rental agreement is [protected]

roadside case # [protected]

my name is tawnya olson

my phone number is [protected]

I went in on 10/7/2023 to exchange my rental, instead of exchanging it they closed my rental instead, then informed me that they made a mistake and could not give me another vehicle because they closed my rental instead of just exchanging it for a different vehicle. Then they put a bunch of extra charges on my closed rental agreement like; gas, etc. Then informed me I couldn't receive a ride home after causing the error, leaving me stranded at the airport.

Then also tried to say i'd be put on the do not rent list all because they made a mistake. I hadnt done anything wrong, I was exchanging the car I had because the engine light had come on, on 10/6/2023 and the roadside people told me to bring the car to the airport and pick up a different car, because that was the only location open.

It took me 4 hours to get home, ythe guy didintg even try to offer me a way to get home after3 he was the one whom made the error, causing this situation.

I am missing several days of work due to this situation.

The guy at the counter wouldnt give me his name nor a mangers name.

1. I lost an Ipad at Reid Airport in Las Vegas Nevada back on September 1st. 2. Completed the missing item form (Item#: 018184245) and was notified on 19 September that my item was found.

3. I filled out the form to have the items sent back to me one-day FedEx at a cost of $78.40 (FedEx Tracking #: 783983932864).

4. Received voice recorded voice messages from Hertz requesting to call them back regarding the shipment of my found item. I have called no less that one dozen times and each time I am redirected to a voice mail box in which I cannot leave a message because the voice mailbox is full. I have tried other numbers as well, but they all redirect to a main Hertz number that does not allow me to leave a message or provide me with an option to find out the status of my missing item. There is no option provided by Hertz to talk to a live agent.

Hertz Gold Plus Rewards Member - President's Circle - [protected]

I am very disappointed.

My girlfriend and I came from the Czech Republic last week for our friend's wedding. This was our first time traveling to the U.S.

They thought Hurtz would be a good company for our rental car. The People at Hurtz where they live are nice and honest.

Unfortunately that seems not to have been the case in Newark New Jersey when we arrived.

We spent 3 hours at Hurtz upon arrival. There was one complication after another which all took longer than necessary to fix. The agents there apparently did not like us, because in spite of our best efforts to remain kind, patient, and courteous to them; they repeatedly ignored, interrupted, and were rude to us in turn. The issues were finally fixed only by the intervention and help of our friend's Hurtz agents in Oneonta NY. Ultimately (after attempting to trick and overcharge us) the Newark agents were forced to accept our reservation and allow us to get our car at the agreed price (or so we thought). We had been warned to expect offers for additional items and we were prepared to say no to all offers. But we were never asked. The agents walked around for 20 minutes with our credit card, waving it around and refusing to talk to us, until they finally handed us some paperwork and told us we were "all set" and walked away. (they wouldn't even tell us where to find our car). Well upon drop off we discovered that we have been charged double! They added a slew of "additional" charges we never chose nor were we aware of; ie "additional products" like; Loss damage waiver or premium road service. This is the first we ever heard of any of these!

This maybe common practice for Hurtz, but where we come from money is treated seriously, as are promises and trust, and casually tricking us out of what equates to a month pay is really shameful. Thank you. Martin Mares. (receipt attached with info)