Rented a car from Hertz Minneapolis (RR [protected], RES H7013196997), prepaid $558.49 for the rental. Rental was for July 4-July 14. Returned the car two days early on July 11. Called HERTZ customer service, the agent said the Hertz will not give me a refund for two days (about $120) since I prepaid and the rental was issued on a voucher. I am not sure what it meant. Also, the agent stated that if I wanted a refund I have to provide a medical reason and a proof from the doctor for returning my car. This is a horrendous. How can anyone in modern day ask for the medical records for mere $120 and expect anyone to supply them? I wrote a letter (provided below) to Hertz, to which I got no response. I disputed the credit card charge with my bank. The bank was unable to resolve the dispute with Hertz as well.
Note Sent to Hertz Customer Service on 8/7/2018 Using Hertz Website
I prepaid for the car for ten days, but I had to change my plans and I returned the car two days early. I contacted your customer service and asked to credit my card for two days of unused rental. I was given a song and dance answer for reasons I would not get the money back. The agent at the airport said that it was because the rental was paid by a voucher. I do not understand what that means because I rented the car on line. The customer service agent extremely rudely told me that I will only get credit for the unused days if I produce a medical certificate for having to return my car early. This is utter nonsense requirement. How can anyone dare to ask this kind of information to refund a mere $100? When I asked your CS agent that she should connect me to someone at customer service who can resolve this issue, she stated that she is the end of the line and her decision is medical proof or no my money back. I am surprised that Hertz as a company empowers its people to make strategic decisions that puts Hertz in a bad light.
Here is the gist of what I want. I want credit for two unused days of the prepaid rental that I did not use the car to my credit card. If you are not going to oblige, this is the end of our business relationship. However, keep in mind that as competitive as car rental business is car, the car rental companies largely depend on satisfied repeat customers and good companies distinguish themselves from their competitors based on their customer service. In addition, if you send satisfaction surveys to your customers, someone must read them and act to resolve the issues that were brought up. Obviously, no one seemed to have read mine.