Rented a car 08/17/18 at 111 Driver's Way, Hardeeville, SC. The young man who waited on my son was not professional at all, first of all came rushing into the office exactly at 8:00 am, hardly acknowledge that we were there! Did not ask if we needed additional drivers, insurance, or anything. Just gave him the keys. He went outside, snapped a few pictures of the car, then went back inside. The car was filthy! Sand and dirt everywhere. We were heading to Springfield, Illinois, on the way up there we noticed the brakes on the car were making noises and having a hard time stopping. We waited a couple of days, then when the car would NOT STOP, I traded the hunk of junk in Springfield, and received another car. We were happy with this car, clean and roomy. On our way home, the AC went out! My Mom gets quite ill when she is hot, and it was a miserable 13 hours in the car! We have always rented from Enterprises and have never had a problem. We rented from your company and had 2 horrible cars. Needless to say, we are NOT impressed with Hertz and will never rent a car from you again. Bad customer service from the beginning, then 2 broken cars. I feel we should get some kind of compensation for all the trouble we went through.