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CB Vehicle Rental and Leasing Hertz Fraudulent 900 charge for service never received
Hertz

Hertz review: Fraudulent 900 charge for service never received

R
Author of the review
3:03 pm EDT
Verified customer The reviewer confirmed their account using Google. Learn more
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This review was chosen algorithmically as the most valued customer feedback.

I'm writing to share a consumer protection story that I feel obligated to share. I was recently charged $896.20 by Hertz for emergency roadside assistance — a tow that I declined and never received.
After losing the key to my rental car, I contacted Hertz roadside assistance. They informed me they were unable to dispatch a tow to help me. I ultimately declined the service and made other arrangements, paying for a tow myself the next morning.
Despite receiving no assistance, Hertz billed me nearly $900. When I contacted them, I was initially told the charge would be refunded. Then they reversed their decision, saying they had paid a vendor — even though no tow ever occurred.
I’ve filed a credit card fraud dispute, formal complaints with the Tennessee Attorney General, Better Business Bureau, and posted publicly on Trustpilot and other consumer sites — and I’ve heard from others who have experienced similar issues with Hertz billing for undelivered services.
I’d be happy to speak further, share documentation, and provide a timeline of events. This isn’t just about a single billing error — it’s about holding large corporations accountable for predatory billing practices that harm everyday consumers.

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  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
    +1 (800) 654-3001
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    United States
    +1 (800) 654-3131
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    USA, Canada and Puerto Rico
    +1 (800) 263-0678
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    Canada
    +44 207 365 3369
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    United Kingdom
    +61 180 055 0078
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    Australia
    +64 33 586 789
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    New Zealand
    +43 179 532
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    100%
    Confidence score
    Austria
    +32 27 173 207
    +32 27 173 207
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    100%
    Confidence score
    Denmark
    +358 961 500 595
    +358 961 500 595
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    Finland
    +33 969 394 049
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    France
    +354 522 4400
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    Iceland
    +353 539 152 500
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    Ireland
    +39 269 430 019
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    Italy
    +31 202 013 519
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    100%
    Confidence score
    Netherlands
    +47 21 513 700
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    100%
    Confidence score
    Portugal
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    Russia
    +34 917 497 778
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    +46 96 047 330
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    Sweden
    +55 800 979 2020
    +55 800 979 2020
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    100%
    Confidence score
    Brazil
    +52 18 006 543 030
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    +86 212 226 1700
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    100%
    Confidence score
    China
    +91 222 921 0300
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    +27 112 898 001
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    South Africa
    +1 (205) 548-6082
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    +1 (201) 307-2233
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    Shared Services
    More phone numbers
  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    May 06, 2025
  7. View all Hertz contacts
Hertz Category
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