CB Vehicle Rental and Leasing Hertz

Hertz review: Explanation about change in my rental

Sanitizer of Cincinnati, US

Nov 20, 2023 12:17 pm EST

Verified customer

Featured review

Time of incident - 11/20/23 @ 11:00 A.M at the Sharonville HLE location.

I put in a rental request on-line 10/31/23 and the option I chose was for a gas focus or similar. when i arrived i was told the car was not available and my only option was an electric car. I did not want an electric car then i was told there would be an additional $12.00/per day fee for a gas car. my question is why should be I penalized for something that is listed as a choice and then not there at pick up time. That to me is not my problem. The young lady seemed very non caring, disinterested and didn't even give a "hoot" explaining to me when she said the term similar meant the car could be an electric car. She had a very "oh well" attitude. To me similar has always been a different make and model of a car not the mode of power source. if I wanted an electric car i would have chosen an electric car as there were options for both. I felt/feel if you didn't have what I ordered i should gotten what you had available in the mode of power source i requested at the price of what i was expecting to pay.

also it sure would've gone along way if the personel displayed a better level care in helping customers resolve and understand mattes like this

Desired outcome: I would like the extra $12.00 per day (total $84.00) I was charged per day to be reversed out and taken off my charge

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Hertz phone numbers

+1 (800) 654-3001

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USA, Canada and Puerto Rico

+1 (800) 263-0678

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Canada

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Denmark

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China

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executivecustomerservice@hertz.com

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Hertz address

999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States

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