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CB Vehicle Rental and Leasing Hertz
Hertz

Hertz review: Rental car service

C
Author of the review
5:01 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I believe I am a victim of discrimination at Hertz on 1 Northside Piers, Brooklyn, NY, 11249. My experience with this facility has been one of the worse experiences I have ever had with a rental car company. I booked a rental car for a 3-day weekend trip I needed to take because my best friends mother passed, and I needed to attend her funeral and be a support for my best friend. I arrived at their facility and was greeted by a young man by the name of Rahmel Stokley. I presented my booking number and Identification. The young man looked at the ID and stated that he did not believe my ID was real. He looked in a book of Identification pictures as a reference and stated that the ID I presented did not match the ID he had in his book. I stated, "maybe the ID you have in your book is old, but we can call the back of my ID to see if its real. Rahmel stated, "I don't need to; I could just tell." I took it upon myself to call the number on the back of my card on speakerphone so that he can hear the representative report that my identification was real, and Rahmel went on to call me a liar by stating that I could just be calling a number that can be transferred to a friend. At this point, I could not believe what I was hearing from a Hertz employee. I asked to speak to a manager. Rahmel stated that the manager was conducting an interview and that I would have to wait until he is done. Rahmel had me wait 3 hours and still was not able to speak to a manager because Rahmel kept making excuses. I have never been treated this way from a car rental agency before. He did not want to assist me and kept making excuses, In the end, I left the facility with no refund, no car, and no resolution. I called an hour after I left to see if the manager was available, and Rahmel got on the phone and stated that the manager said there was no point in talking to me because they had already determined my Identification was not real. Mind you, I am a professional driver for a big company, so my driver's license has to be valid. I missed the funeral and wasted 3 hours of my life at this facility, and I lost the deposit on my hotel rental.

Claimed loss: 600.00 dollars and 3 hours of my life that I can never get back.

Desired outcome: I want a full refund and compensation for my time and hotel deposit.

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  1. Hertz Contacts

  2. Hertz phone numbers
    +1 (800) 654-3001
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    United States
    +1 (800) 654-3131
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    USA, Canada and Puerto Rico
    +1 (800) 263-0678
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    Canada
    +44 207 365 3369
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    United Kingdom
    +61 180 055 0078
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    100%
    Confidence score
    Austria
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    100%
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    Denmark
    +358 961 500 595
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    +354 522 4400
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    +39 269 430 019
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    Italy
    +31 202 013 519
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    100%
    Confidence score
    Netherlands
    +47 21 513 700
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    Portugal
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    +46 96 047 330
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    Sweden
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    Brazil
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    Mexico
    +86 212 226 1700
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    China
    +91 222 921 0300
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    +27 112 898 001
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    South Africa
    +1 (205) 548-6082
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    Shared Services
    More phone numbers
  3. Hertz emails
  4. Hertz address
    999 Vanderbilt Beach Rd Fl 3, Naples, Florida, 34108-3508, United States
  5. Hertz social media
  6. Laura
    Checked and verified by Laura This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Sep 29, 2025
  7. View all Hertz contacts
Hertz Category
Hertz is ranked 2 among 110 companies in the Vehicle Rental and Leasing category
#01 Grabcar Malaysia Grabcar Malaysia #02 Hertz Hertz #03 Enterprise Rent-A-Car Enterprise Rent-A-Car #04 Sixt Sixt #05 RentalCars.com RentalCars.com

Most discussed Hertz complaints

auto leaked oil all over my garage
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