Goodwill Industries
reviews and complaints

I went to Goodwill on 4570 HIGLEY RD IN GILBERT, and the cashier was rude, little young girls who act condescending toward you, went to get manager who took 15-20 minutes to appear, she appeared, tall hispanic lady with an attitude. She could clearly see it was goodwill shoes cuz I just got them yesterday, check the camera, see me in line paying for it. I did not have a receipt because I wore them and thrown away receipt. I just wanted to exchange them, no refund, she change them for a size that fits, the shoes I bought was too tight, and tight shoes are not comfortable. I was so disappointed she should not be a manager she had no customer service skills at all, she stated its our policy no receipt no exchange.
I have been coming to Goodwill for years and never had an experience like this, I donate etc. and you refuse to exchange a used pair of shoes!
please help me out, this should not happen.

This is in regards to the Cardiff Circle Goodwill location in Egg Harbor Township NJ. Completely and utterly disrespectful and disgusting management. Very very poor management. I put my two weeks in because a better paying offer was available to me, and the managers both started calling me "traitor" to my face. As if that was my name … disgusting behavior being as they're supposed to be managers.. I did not finish my last two weeks because I will not be disrespected and called out of my name and still come to work for people like that. Maybe there's a reason they can't hire or keep anybody. Managers Edwin and Alexis both need to be reevaluated and checked. Disgusting. Never will I shop in that location again and I will never come to work for them again since they wanted to burn the bridge with me for wanting to do better in life. I hope they learn how to properly treat employees and maybe one day they'll be able to keep employees for longer.

I occasionally like to go to this store and look around for sales. It is in my neighborhood. Yesterday November 20, 2022 I went in with a cart and just started to look around. I found a couple items that I put in my cart when the manager came up and grabbed the top item and said there is no price on this, I will get a price and left with it. I was confused but I waited for her to come back. When she did she said that she is the one who prices the items but cannot price this item because it had no tag on it but I had to wait 24 hours before she did it. I was shocked and asked why she couldn't just price it for me now. She leaves again and about 15 minutes later I have 5 officers she had called come up to me and ask me to go outside with them. Again very confused but went out with them where the manager was standing and accusing me of taking a sticker off an item and dropping the sticker on the ground. I said that I did not do that. The officers then said that I am banned from that store for two years. Telling me she has the right to do that as manager. I left the property in shock. There were other customers around me also looking at her in confusion. I have never been so humiliated nor have been treated like this ever in my life.

i am a customer at the Goodwill store in Agusta Ga. [Riceboro] It is a very uncomfortable atmosphere for the fact that Angie and Maddie are extremely rude and demeaning to the other employees. I noticed one young lady that i have never seen in there before, until recently, so obviously she is a fairly new employee. i believe Tami was the name on her name tag. everytime I go into that store and that young lady is working she is getting yelled at by the other ladies. I made it a point to write down the names on the name tags they were wearing. Here is an example: The young lady with Tami on her name tag simply asked Angie if she could get some change for her register and she screamed at that poor girl in front of customers and slammed the register so hard it frightened myself as well as the other customers in line. That young lady did nothing wrong to be treated that way. On two other occasions I was shopping in the Goodwill Store both the lady named Angie and Maddie were treating her {Tami} just awful. i really felt sorry for the young lady and that is why i am making this comlaint.Someone with authority over how this store is operated needs to do something about how the employees there are being treated.

On November 4th 2021 at approximately 8:15om I met my husband at the goodwill in everett wa on everett mall way. I had a bag, some shoes, some hpusehold items of my husbands, a few clothing items for my son and my purse and jacket in my cart as well. I had previously tried on a few items for myself but nothing fit. The dressing room I used was a mess with hangers still in it.

We were waiting to be helped at the jewelry counter when. this security officer stormed up. to me and yelled in my face to open up my purse. I told him no I was not opening my purse for him. This angered him and he then ripped the cart out of my hands dug through it grabbing my jacket that was buried under the stuff I was going to purchase and accused me of hiding stuff with it when all I had done was toss my coat in the basket previously when I went to try on items.

Then he proceeded to grab my purse and demanded again that I open it now. I told him that there was nothing by my own personal belongings in my purse and that he had no right to touch me or my belongings and to get his hands off my purse and he refused. I tried to pick up my purse and he still refused to let go. Finally he did and he continued to scream at me in the middle of the store embarrassing me beyond words and told me to get out and never come back. I walked out stating I was going to call police and he laughed at me and said they wouldn't do anything. I felt so helpless in that moment.

I went to my car and before my husband left the security officer approached him and told him "dont ever bring that [censored] back in here with you again". This man was completely out of line. I had nothing but my own personal belongings in my purse and he had no right to behave the way that he did. I did not conceal anything and never even had a chance to check out before he attacked me. There was no reason for him tk behave this way.

A lady approached me in the parking lot apologizing for what had happened and stated that he was being absolutely rediculous to me. This man needs to be reprimanded for what he did

If Goodwill advertises a sale (half off yellow tags on Thursday, for example) it is false advertising when they don't do what they advertise. The sale goes the whole day and you should not have to dig in laundry carts full of mixed up sale items that have been pulled off the racks before the sale is ended. Customers can easily get hurt, you could get sued, and you should. This is WRONG! Everyone likes to get a deal.

Date of Incident: Wednesday, October 27, 2021
Store: 7845 Lyndale Ave. S.
Bloomington, MN [protected]

This is to call my attention on the rough handling of items by employees at all stores I had been through in Central Florida, especially Orlando and Kissimmee.

You complain that people are not buying stuff that then ends up at the outlet and them at the landfill but a lot has to do with the way items are prepared and packed to be put on shelves.
You damage a lot of items that then won't be selected by the customers as for example, when you tape over fragile stuff or over delicate paint or paper or surfaces seals, or gilded golden trims that destroys the item rendering them ugly and unsellable.
You also try to sell things separately that should b packed as a sets so no piece is left behind and not picked up because it is a sole piece.
You don't pack securely glass with lids and don't make sure packages with boxes are closed so nothing comes out of them.

Taking these precautions you will save a lot of items that can be sold quickly for a profit to you instead of losing money from preventable damages.

And don't get me started on glass. You can make more money and more pace at the shelves if you sell the clear glass for really cheap (less than a dollar) so it goes quickly and you won't have to destroy it to make room.

For a supposedly non profit organization, you are clueless on how to deal with this issues and also help the community by not producing more garbage.

First off I believe that there is some racial issues going on at this Goodwill they're making sure that Spanish people are all kept at the registers they might pretend to hire somebody but then they try to get them off as quick as possible there is no doubt in my mind that I worked as hard as I possibly could and did everything I could write I worked there 5 days for and a half to get technical these people are lousy trainers and every time I ask a question to the main boss Julia she would roll her eyes and go on a power trip about how I need to ask her questions I even got written up for asking questions and told on the right up sheet that I did not ask questions! I believe that I am or was because I walked out today in the middle of my shift I don't need that job I wanted it however I do believe that it has to do with skin color been trying to shove all the white people off or the black person off in the back. I know that I would have excelled tremendously at my job I think she is a bogus person for the way she was treating me for the way she made me feel every time I ask her something I want this product because I met another girl that went through the same exact thing there she also said she was going to put in a complaint and she was white as well!

I was recently in a Goodwill store where I overheard employee say that if she caught of any of the shoppers putting clothes back where they didn't belong and she was going to ban them from the store for good. I think this is ridiculous and impossible really because how are the customers supposed to know where everything goes specifically, isn't that what they're employed for? Wrightsboro road Goodwill store in Augusta Georgia

On oct 9th 2021 at around 730pm I stood in line for 20 minutes while a redhead employee stood at the front door talking to some friends. There was at least 3 other people behind me waiting to check out. The cashier named Patrick was at the front too. Once Patrick was ready to check me out he was rude. My daughter was playing with a Halloween rat that was on the front desk and he took it from her and said" don't touch that!" I said "What did you say?" And then I told him to ring my stuff up and that we all have been waiting since the employees want to stand around and talk all day. Patrick says that was his manager and not to talk about his manager that way. I told him I don't care and he needs to ring my stuff up so I can check out. Once I was done both staff members were yelling at the next person in line. I also donated here before and the people are so rude. Goodwill is suppose to be a thrift store and there prices are ridiculous. I wont be donating here ever again, nor will I shop at a goodwill. VOA is way better.

This evening my fiancee, my brother in law and myself entered the store and started shopping when I noticed a few of the employees repeatedly circling my fiancee (who may have been a little dirty from his hard day at work) and my brother in law (who was recently in an accident that caused severe burns and lesions on his face and arms) then a security check was requested of the isles we were shopping in...I then noticed more employees starring and whispering about my brother in law and fiancee...which eventually irritated my brother in law to the point of asking a lady by the name of Angelina if she had an issue that he could help her with since she was following him and clearly interested in the same things he was looking at...she acted surprised and asked him if he had a question or needed help with something he said no respectfully and asked her why she kept following him around the store and she said she was simply doing her job but she wasn't following anyone else of harassing anyone else in the store... He then met me and my fiancee in the next isle (she also followed) at that point she asked my brother in law to leave the store which my fiancee tried to intervene and be respectful to the lady and ask what the issue was when she started being rude and told him they both needed to leave the store (for no reason other than asking why they were being followed or starred at and talked about) which I then asked her why she felt this way or what we did wrong and she stated we just needed to leave the store immediately or she would call the police...so we left our cart and began to walk down the isle towards the doors of the store while everyone in the store was now watching and the employees were pointing and snickering at us...I'm still unaware of her reasoning or the stores reason for harassing us tonight but it was embarrassing and unprofessional of the employees and I'm appalled by the way we were treated this evening because we we're shopping just like everyone else in the store but treated like criminals or something based on the way my fiancee was dressed and the injury's on my brother inlaws face...I thought goodwill industries based they're entire company values on helping people and not judging people by the way they look or how they're dressed or mental capability.

Hi my name is Mazin Odisho I go by Mike I live in southern California town called EL Cajon for the last 5 years i been buying items from GoodWill store in EL Cajon and spend a lot of money there i can prove it cause always I use my credit card I always ask for lower price if i see items is over priced cause i buy and sale since i lost my job cause of pandemic 2 weeks ago i was visiting GoodWill in EL Cajon and there was an item was missing price many time it happened but one employee and i been told he is manger asked him to prices that item he came back with item priced but i did not looked at item cause he told me it was $4.95 and said its fair price i believe i heard that he said $4.95 but when i get to Register she told me to pay $12.95 and i was surprised cause I thought i heard $4.95 so i went back looking for him and saw he and mention that time maybe he said $12.95 but i heard it $ 4, 95 it could be mistakenly heard it that but he went crazy should in the store keep saying don't do that time i wont accept it i keep telling i could heard you wrong but he did not give me chance to explain what so ever keep shouting and he did say if you keep doing that is if I always do that dont come back here anymore i left took off and kept away for 2 weeks game back today 10/5.2021 and he talk to other lady manger and she was worse then him cause my side of been costumer was not important to her so she tell me dont come back to this store anymore and i keep explaining but she careless to listen really was embarrassing moment but they have no right to do that and i never ever had argument with any person over there I hope you contact me and fix them issue i will in my side to call batter office of better business bureau and office of consumer affairs and complain there and I have cousin he work in News paper news columnist in San Diego to writ how those employees are taken advantage if been mangers I know your office don't care as long there is money coming to your pocket but remember cause if us we donated i did that a lot and buying in same time make your company bigger and stronger anyway my information are

Emails [protected]@yahoo.com

phone [protected]

I can always give you my last 4 numbers of my credit card and you can chat yourself that if your people care thank you hope to hear from you .

one of your team members named lisa was very rude to me and my family I will not set foot in that store again .we also witnessed her being very belittling to one of her own team members . I believe her name was linda or malinda, it was very unprofessional and caused income loss due to other people leaving the store beside myself and my family. I hop you can maybe coach her to be a little more considerate to others because I have a large family which donates on a regular basis and also buys a lot from the company. Thank you for your time

This past Monday (09-13-21) I stopped at the Goodwill Store in Morristown Tn to purchase a Panasonic SA-EN26 Micro Compact Audio System AM/FM Stereo Radio CD Player that I had seen on Saturday 09-11-21. I was at Goodwill when the store opened at 9:00AM. I put the Panasonic Radio/Audio System in my cart and continued shopping. The more than rude cashier woman approached me and took the Panasonic Radio out of my cart and said the Radio has already been sold! The cashier woman then put the radio into the cart of a man that she apparently knew very well. I then went to pay for the other items (Ball Canning Jars) and the guy that had the supposed already paid for Panasonic Radio was in front of me and then paid for the Panasonic Radio. So, I then realized that the Panasonic Radio had not already been "sold". I mentioned to the cash register woman that the Panasonic Radio that she had so very rudely snatched from my cart had not actually already been sold/purchased like she had told me. She said that she had told the person the previous Saturday that she would sell the Panasonic Radio to him on Monday when it would be 25% off with the senior discount!

It is now more than obvious to me that the employees at the Goodwill Store in Morristown sometimes and possibly often "mistreats" some of their customers and shows "favortism" to other customers that they either know or are possibly related to.

To the cashier woman that cheated me I simply suggest that if you are going to hold an item for a special customer then simply put the item behind the counter so other customers will not see that item. "Grabbing items out of customers carts is not the appropriate way to behave".

Shame, shame and shame again on the Goodwill Employee that so very rudely behaved/behaves in the manner that I have explained above.

I was leaving something at the back of this location
Milford Store
1712 Boston Post Road
Milford, CT 06460
United States. A woman with short grey hair came out yelling at me to get my stuff out of there . She then goes to approach me without a mask and told her not to and stop yelling at me like I was an animal . She then started throwing the items I left at my car and me . This behavior is unacceptable of an employee especially since I am a senior citizen . This happened sept 15 at around 7:00z

I was shopping at your West Bend, WI. store and the cashier was rude & very short with me! She asked me if I wanted to round up and I explained that I no longer do that as it is a pain not to get my items bagged for me! She responded twice to me quite rudely all I need is a yes or no answer.
Then pushed the items back at me and gave me my receipt and said nothing so I said what no Thank You?
She stood there and said nothing and I said seriously no Thank You? She then said Goodbye. I did tell an older clerk about this who I think is an charge person and she said send a complaint to corporate. So here it is: Store # 00022 Assoc. 129853 Date: 9-9-2021