Goodwill Industries

On March 23, 2022, Henderson, Ky. Goodwill store. About 510pm

The Line to checkout was curled around 2 counters. Only 1 clerk working.

I Went to employee area and requested cashier have help before getting in line. Others soon got behind me in line.

A Clerk named Kelsey came up but did not open another register. She loudly told the clerk at the 1 open register that someone complained but she didnt think it was too long a line! I spoke up and said I disagreed and to look at this long line of customers waiting. She said its her decision and said she has the right to refuse my purchase and to call the police! I asked to speak to manager but she said put your purchase down or I will call police. I said I want my purchases but its too long to wait and some people had already walked out. The Clerk was obviously out of control.

I asked her name and told her I will report her. She screamed her name, Kelsey, at me and dared me to do it.

I put my items on the counter and left. Have never seen a clerk in that store behave like that. No customer service skills at all.