Menu
Write a review
File a complaint
Konga Customer Service Phone, Email, Contacts

Konga
Reviews and Complaints

www.konga.com

Learn how the rating is calculated

1.8 3 Reviews 11 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Konga Reviews 3

ComplaintsBoard
L
Verified customer This review was posted by a verified customer. Learn more

Konga Not so bad

They are not so bad and i think they are worth giving a try considering the fact that they have been doing well so far so good.

Read full review of Konga
Hide full review
ComplaintsBoard
J
Verified customer This review was posted by a verified customer. Learn more

Konga Konga is really reliable for online shopping

Shop for almost everything on Konga.
Smartphones, Electronics, Generator, Groceries, etc. I like POD

Read full review of Konga
Hide full review
ComplaintsBoard
C
Verified customer This review was posted by a verified customer. Learn more

Konga Best online mall

One stop for all your needs, ranging from personal to home use product, their discount on product is amazing

Read full review of Konga
Hide full review

Konga Complaints 11

ComplaintsBoard
C
8:56 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Konga Incorrect Order

On 28th May 2023, I placed an order, which are two packets of Ginseng instant Tea that has two Birds as its logo on top left of its packet produced by WICEASCO COMPANY with order No F568440379001 but i received a different type that produced by SHANG HAI BO ZHENG FOOD CO LTD that has IAF as its logo on top right side which is not the type i ordered.

Please i need the Ginseng tea that has two birds as its logo at left side of its packet produced by WICEASCO COMPANY which was what i exactly ordered not the one you sent to me that is produced by SHANG HAI BO ZHENG FOOD CO LTD that has IAF as its logo which was not what i ordered because i do not like the product and i don't take it.

I will be happy if my complaint is considerd.

Thanks.

Read full review of Konga
Hide full review
ComplaintsBoard
T
10:07 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Konga Konga.com: Total Scam Alert - Stay Far Away for a Reliable Shopping Experience

konga.com ain't no joke, man. Let me tell you, if you're smart (and I know you are, since you're reading this review), you'll stay away from this site. It's a total scam, plain and simple.

First off, can we talk about the quality of the products they sell? It's garbage, man. I ordered a phone from them and it was a total fake. I mean, come on! How am I supposed to use a phone that doesn't even work? And don't even get me started on the other stuff I ordered from them. It was all low-quality junk that fell apart as soon as I opened the package.

And let's talk about shipping. They promised me my stuff would arrive in a couple of days, but it took over a week to show up. And when it did finally arrive, half of it was missing! I know they didn't forget to put it in the package, because the box was sealed tight. They just straight-up took my stuff and thought I wouldn't notice.

I tried to get my money back, but that was a big ol' waste of time. They kept making promises but never delivered. It's like they didn't even care that I had been scammed. I had to go through my bank to get my money back, and even that was a hassle.

So, if you're looking for a reliable and trustworthy online shopping experience, konga.com is not the place to go. You're better off flushing your money down the toilet than giving it to these scammers. Stay far, far away!

Read full review of Konga
Hide full review
ComplaintsBoard
K
8:27 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Konga Disappointing battery performance of Inspiron 15/Vostro 15 from Konga with no return policy. Be cautious!

Konga website is amazing, they got everything you need and you can get it all without stepping out of your home. I recently bought the Inspiron 15 7577 Inspiron [protected]-7000/Vostro 15-7570, 7580 Battery from Konga and I was really excited about it.

The delivery was prompt and I was impressed by the packaging. However, my excitement quickly turned to disappointment when the battery did not last for up to 30 minutes after only a few months of use. What's worse is that there was no warranty and no option for a return of the product.

I was extremely disappointed as I had high hopes for the product. It's a waste of money and time, and I advise anyone considering buying this product to steer clear of it.

In summary, Konga is a great website for shopping, but it's important to be cautious when purchasing products that lack a warranty or return policy. Always read reviews from other customers before making your decision to buy.

Read full review of Konga
Hide full review

Is Konga Legit?

Konga earns a trustworthiness rating of 91%

Highly recommended, but caution will not hurt.

Our conclusion: After a detailed review, ComplaintsBoard finds Konga to be a trustworthy company. Although there's a 0% resolution rate for customer complaints, which deserves attention, Konga is known for their high standards and safety. If you're thinking about dealing with Konga, it's wise to check how they handle complaints.

Konga has received 3 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

Konga.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Konga.com has been deemed safe to visit, as it is protected by a cloud-based cybersecurity solution that uses the Domain Name System (DNS) to help protect networks from online threats.

We looked up Konga and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

This website offers payment methods that provide the option for customers to get their money back, which could be a positive indicator of the company's commitment to customer satisfaction.

Konga.com appears to have online shopping features, it's important to know that the platform supports an extensive range of payment methods, making it convenient and easy to complete your transaction. The payment procedure on the website is also relatively simple and straightforward, ensuring a smooth and hassle-free experience for buyers.

However ComplaintsBoard has detected that:

  • While Konga has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 0% of 11 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • We conducted a search on social media and found several negative reviews related to Konga. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
C
7:17 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Konga Exceptional Customer Service: My Experience with Konga

because they were so helpful and patient with me.

Konga is a top-notch online marketplace where anyone can buy or sell goods from the comfort of their own home. I recently placed an order for a new phone on their website and was impressed by how easy it was to navigate and find what I was looking for. However, after I made my purchase, I had some trouble tracking the delivery of my phone.

At first, I was a bit confused and didn't know who to turn to for help. But then, I remembered that Konga's customer service team was available to assist me with any questions I had. So, I decided to give them a call and see what they could do for me.

To my surprise, the customer service representative who answered the phone was incredibly helpful and patient with me. They listened to my concerns and helped me track down the delivery status of my phone. Not only that, but they even gave me some helpful tips for how to use my new device once it arrived.

Overall, I was incredibly impressed with Konga's customer service. Their team went above and beyond to ensure that my experience was a positive one, and I would highly recommend them to anyone looking for a reliable online marketplace. Whether you're a buyer or a seller, Konga has everything you need to get the job done right. So why not give them a try today? You won't be disappointed!

Read full review of Konga
Hide full review
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more

Konga Shop Everything You Need at Competitive Prices on Konga.com: A Reliable Online Retailer

Konga.com is one of those sites, and it's a great place to shop for almost anything you need. From electronics to clothing to housewares, Konga.com has got you covered.

Their website is easy to navigate, and you can find what you're looking for in no time. They have a great selection of products, and the prices are very competitive. Plus, they offer free shipping on most orders, which is a huge bonus.

I recently purchased a new phone from Konga.com, and I was very impressed with the service I received. The checkout process was simple, and my phone arrived within a few days. It was well-packaged and in perfect condition.

One thing I really like about Konga.com is their customer service. They have a live chat option, which makes it easy to get help if you have any questions or issues. I've used it a few times, and the agents were always very helpful and friendly.

Overall, I highly recommend Konga.com. They have a great selection of products, competitive prices, and excellent customer service. If you're looking for a reliable online retailer, Konga.com is a great choice.

Read full review of Konga
Hide full review
ComplaintsBoard
R
Verified customer This complaint was posted by a verified customer. Learn more

Konga Buyer Beware: My Horrible Experience with Konga - Wasted Over 100k on Faulty Products and Useless Customer Support

Konga, man oh man! These guys be trippin'. I wasted over 100k on this site buying stuff that don't even work. Like, for real. I got an ice maker and a coffee maker and both of them just stopped working on the first use. And then when I tried to contact their customer support, it was like talking to a brick wall. They didn't give a hoot about my plight.

It's really sad that there are people out there who are willing to sell fake stuff to hardworking folks just to make a quick buck. And Konga seems to be one of those platforms where these scammers run rampant. So please folks, do not make the same mistake I did. Stay clear of Konga if you want to keep your money safe. Don't be like me, crying over spilt milk.

I really wish there was a way to get my money back, but I doubt that's gonna happen. So the only thing I can do now is warn others not to fall for Konga's tricks. Because trust me, it ain't worth it.

Read full review of Konga
Hide full review
ComplaintsBoard
A
Verified customer This complaint was posted by a verified customer. Learn more

Konga Beware of Konga: Unreliable Products & Poor Customer Service - My Experience

Konga is not a trustworthy website to shop from. I made the mistake of purchasing a Bosch Hand Blender 1000w for the price of ?8?900 when it was originally listed for ?16?000 with product code 5389145. The blender worked only once and when I tried to use it again a few days later, it failed to work. This was extremely frustrating for me as I expected a high-quality product from Konga. Additionally, getting in touch with customer service about my order number F001 delivery confirmation has been a nightmare.

I am beyond disappointed in my purchase and I demand my money back. The products sold on Konga are not reliable and purchasing from the website has proven to be an expensive mistake. I have lost my trust in Konga and I will be taking my business elsewhere. Don't make the same mistake I did and avoid shopping at Konga.

Read full review of Konga
Hide full review
ComplaintsBoard
T
Verified customer This complaint was posted by a verified customer. Learn more

Konga Konga Online Shopping: A Convenient and Varied Experience with Steep Shipping Fees

Konga is definitely one of the best places to shop online in Nigeria. They have a wide variety of items to choose from, including original goods, household items, electronic products, phones, groceries and much more. They offer fast delivery, which is great if you need something quickly. However, their shipping charges can be a bit steep, so be prepared to pay a little more for that convenience.

One thing to note is that Konga doesn't offer as many products as some of their competitors, so if you're looking for something very specific, you may need to shop around a bit. Additionally, the delivery costs for pick up stations are the same as for home delivery, which may not be ideal for everyone.

Overall, though, Konga is a great option for anyone who wants to shop online in Nigeria. They offer a convenient, easy-to-use platform, and their customer service is top-notch. So whether you're looking for a new phone, some groceries, or something in between, Konga is definitely worth checking out.

Read full review of Konga
Hide full review
ComplaintsBoard
M
Verified customer This complaint was posted by a verified customer. Learn more

Konga BEWARE: Unreliable Konga Cancels Orders and Holds Money for Weeks Without Valid Reason

Konga suddnely cancld my order cuz da sellr who I bought frm dint delivr my stuff. So I told Konga to gi me my $$ bak in my bank act. But it's been alrdy 2 WHOLE weeks and still no $$! They keep givin me some random excuses and when I ask them, they r flat out lying to me on Whatsapp nd emails! It's so annoying! I even took screenshots so y'all can see how bad they r. If you want to save ur money nd avoid this kind of trbl, stay away frm Konga!

Read full review of Konga
Hide full review
ComplaintsBoard
P
Verified customer This complaint was posted by a verified customer. Learn more

Konga Konga.com: Unreliable and Terrible Customer Service - A Warning

So, I went on Konga.com to get me an office chair and what I got was total gibberish. The thing had incomplete parts and wasn't even what I ordered. I was so mad, I held my head for days. I returned it the same day and all they did was take my money without refunding me yet. It's over a month now and I still haven't gotten anything, not even a little bit of my money back!

Their organization is terrible, absolutely terrible. They don't have a structure at all. It's like they are just winging it, and if you make the mistake of buying from them, you're going to pay for it with your sanity.

Honestly, I wouldn't advise you to shop on Konga.com, because they're not reliable. Do yourself a favour and shop somewhere else, save yourself the headache. I'm warning you now, don't say I didn't.

Read full review of Konga
Hide full review
ComplaintsBoard
F
Verified customer This complaint was posted by a verified customer. Learn more

Konga Konga Review: Received Wrong Product, Not as Advertised

Hey guys, it's important for me to say that I had a bad experience with Konga. I'm telling you so you don't make the same mistake. The problem is that what's on their website is not what they deliver, and that's not fair. I ordered a Qasa washing machine with 8kg washing and 5kg spinning capacity, but what I received was a washing machine with only 5.5kg washing and 3kg spinning capacity. This is not what I ordered or paid for. My order number is F001, and the shipment number is B#H458623330.

Honestly, I was upset when I got the washing machine because it's not what I wanted, and it's not what I ordered. I wanted to be able to wash and spin my clothes in larger amounts, but with the small capacity of this machine, I can't do that. It's frustrating because I could have bought a different machine if I had known that this is what I would get. Plus, the fact that the product I received was not as advertised worries me that Konga is not a company that I can trust.

All in all, I would advise anyone to be cautious when dealing with Konga. Based on my experience, I feel like they're just an online scam shopping mall where you could end up with something you didn't want or pay for.

Read full review of Konga
Hide full review

Overview of Konga complaint handling

Konga reviews first appeared on Complaints Board on May 13, 2023. The latest review Not so bad was posted on Mar 27, 2024. Konga has an average consumer rating of 1 stars from 14 reviews. Konga has resolved 0 complaints.
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Konga Contacts

  2. Konga phone numbers
    +371 07080635700
    +371 07080635700
    Click up if you have successfully reached Konga by calling +371 07080635700 phone number 0 0 users reported that they have successfully reached Konga by calling +371 07080635700 phone number Click down if you have unsuccessfully reached Konga by calling +371 07080635700 phone number 0 0 users reported that they have UNsuccessfully reached Konga by calling +371 07080635700 phone number
  3. Konga emails
  4. Konga social media
  5. Maria
    Checked and verified by Maria This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 16, 2025
  6. View all Konga contacts
Konga Category
Konga is ranked 36 among 124 companies in the Retail Stores category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.