Menu
Dan Murphy's Customer Service Phone, Email, Contacts
Dan Murphy's
reviews & complaints

Dan Murphy's
reviews & complaints

Dan Murphy's Complaints Summary

4 Resolved
192 Unresolved
Our verdict: If considering services from Dan Murphy's with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
File a complaint
Write a review
Verified
The authenticity of the customer service contact information for Dan Murphy's has been meticulously verified by representatives from ComplaintsBoard using our proprietary verification system.
Click here to get notifications about new complaints of Dan Murphy's. We promise not to send you any unrelated messages
Share
Claim Your Business
Take control of your profile: address complaints and engage with reviews

Dan Murphy's complaints 196

Sort by:

Newest Dan Murphy's reviews & complaints

ComplaintsBoard
G
10:44 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dan Murphy's Nasty behaviour

I went to dan murphys munopara I only just entered the store lady at checkout said hello all was good then another woman with blonde hair chased me down demanding id wasn’t friendly. I have aspergers syndrome so person to person contact is very difficult for me. I don’t like being chased down and attacked by the staff it has upset me so much I will not be going near that place while they employ rude nasty people

Confidential Information Hidden: This section contains confidential information visible to verified Dan Murphy's representatives only. If you are affiliated with Dan Murphy's, please claim your business to access these details.

Read full review of Dan Murphy's
Hide full review
ComplaintsBoard
B
8:23 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dan Murphy's Online ordering

For the second time in a fortnight, I've tried to place an online order using PayPal. On each occasion, the site tries to direct me to use Google Pay. When I get around that to select PayPal, the transaction is processed with PayPal.

When I return to the Dan Murphy site, I get a message that DM couldn't access my PayPal account at that time. Please try again later. Of course, 'later' was the same.

When this last happened, I tried to explain the problem to your staff at Albany Creek. I might have well addressed a brick wall.

And trying to use your bot was even more infuriating.

Your records will show that I've been ordering on line with DM for many years.

My customer number is [protected].

Bob Darlington

[protected]

[protected]@dpman.com.au

Confidential Information Hidden: This section contains confidential information visible to verified Dan Murphy's representatives only. If you are affiliated with Dan Murphy's, please claim your business to access these details.

Read full review of Dan Murphy's
Hide full review
ComplaintsBoard
F
9:02 pm EST

Dan Murphy's Not restocking cool room

This is a complaint for the Dan Murphys store in canning vale, Perth. Address 888 Nicholson road canning vale, WA

On Thursday the 1st of February, around 2:40pm, with temperatures of 43 degrees

This store had not stocked their cool room beverages, I visited to buy a block of VB and found there was none in the cool room yet there was a full pallet stacked in the store where you could find warm beers.

This has happened on 2 occasions.

Speaking from experience this is not how stores are ran, there is to be some of both refrigerated/cold beers and warm. Staff should be on top of the stock that goes in and out of the store and restocking the cool rooms when the beverage is available. In this case it was.

Desired outcome: Better management of cool rooms

Confidential Information Hidden: This section contains confidential information visible to verified Dan Murphy's representatives only. If you are affiliated with Dan Murphy's, please claim your business to access these details.

Read full review of Dan Murphy's
Hide full review

Is Dan Murphy's legit?

Our verdict: Dan Murphy's's operations, reviewed by Complaints Board, reveal a mostly legit stature albeit not without reservations. This assessment encourages users to navigate Dan Murphy's's offerings with a discerning eye, especially scrutinizing the fine print and any user feedback closely.

Dan Murphy's earns 67% level of Trustworthiness

Good Credibility Notice: Dan Murphy's rated around 67% by Complaints Board. Generally safe, but exercise caution in information sharing.

We found clear and detailed contact information for Dan Murphy's. The company provides a physical address, 2 phone numbers, and 2 emails, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Danmurphys.com.au has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Dan Murphy's website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

However ComplaintsBoard has detected that:

  • We conducted a search on social media and found several negative reviews related to Dan Murphy's. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
ComplaintsBoard
L
10:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dan Murphy's Competition details

I bought a bottle of Cote des Roses (Gerard Bertrand) at Dan Murphys on 29/1/24.

Attached was a competition label, A very pretty pink "tas" offering a spa treatment valued at $4500

The competition closed on 18/5/23. How disappointing! I hope the wine is nice anyway

The label should be removed once the competition is completed. Just another marketing ploy to dupe suckers like me.

Claimed loss: No loss is claimed.

Desired outcome: remove "tabs" from bottles advertising defunct competitions.

Confidential Information Hidden: This section contains confidential information visible to verified Dan Murphy's representatives only. If you are affiliated with Dan Murphy's, please claim your business to access these details.

Read full review of Dan Murphy's
Hide full review
ComplaintsBoard
B
8:47 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dan Murphy's Online Ordering

I just purchased some drinks for home. Came to $108.45.

I had a $100 gift card for Xmas, so I applied that and it stated I had the $8.45 still owing. I had an account with just enough in there to cover that, so I put that through and waited for the order.

The order ignored the gift card and debited the full $108.45 from my card and made it overdrawn and gave be a $40 fee.

I contacted them and they admitted the system had a glitch but they're not prepared to pay any fees I incurred for their mistake. The agent, Alyanna, didn't offer any help at all.

Claimed loss: $40

Desired outcome: Cover the bank fees from their errors.

Confidential Information Hidden: This section contains confidential information visible to verified Dan Murphy's representatives only. If you are affiliated with Dan Murphy's, please claim your business to access these details.

Read full review of Dan Murphy's
Hide full review
ComplaintsBoard
A
7:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dan Murphy's 6 x Penfolds RWT Shiraz 2019 (bottle)

Order #140892680

Total paid by HSBC Visa credit card ending 9792 on 14 Dec 2023

My order has been confirmed and payment made at the time of order.

I locked into my account and found this order has been cancelled without any reason.

Please check this order or arrange refund immediately.

Very frustrated and unbelievable Dan Murphy provides poor service.

Anthony Wong

[protected]

[protected]@gmail.com

Claimed loss: I used Hong Kong currency credit card.Will loss 3% foreign exchange on payment and refund approximatelyAUD65.00

Desired outcome: Send the goods or arrange refund immediately.

Confidential Information Hidden: This section contains confidential information visible to verified Dan Murphy's representatives only. If you are affiliated with Dan Murphy's, please claim your business to access these details.

Read full review of Dan Murphy's
Update by Anthony kok sang wong
Dec 18, 2023 9:17 pm EST

Order no. [protected] Dan Murphey's of Australia

Purchase date 14 December 2023

6 bottles of Penfold RWT 2019

Amount $1,035.90

My order has been cancelled by Dan Murphys with no reason.

Credit card has been charged at time of order.

When I can get refund?

I have sent you email on 17 but no response received.

Anthony Wong

[protected]

Hide full review
ComplaintsBoard
U
5:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dan Murphy's Products not delivered

My order number #140235171 has not arrived. The delivery person came on 1/12/23 (Friday). However, I was in the bathroom at the time, so he left with the products. I rescheduled for the next available delivery, which was on 4/12/23 (Tuesday). The products still have not arrived. I am now unable to reschedule the delivery or update delivery instructions - 'Sorry, this delivery option is currently unavailable.'

The consignment number is 73669330*002.

My name is Debra Campbell.

124 Sherwood Street, Revesby NSW 2212.

Desired outcome: I would like my products delivered.

Confidential Information Hidden: This section contains confidential information visible to verified Dan Murphy's representatives only. If you are affiliated with Dan Murphy's, please claim your business to access these details.

Read full review of Dan Murphy's
Hide full review
ComplaintsBoard
H
11:38 pm EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I have just returned from Dan Murphy’s Wentworthville. I was there to complain about an overcharge of $5 on a bottle of Villa Maria Sauv Bl for which I was charged $20.99 instead of $15.95 as the label in the shop indicated I should be charged. The $20.99 happened to be exactly the same charge as the next charge on my ticket, for a Kirin Ichban 6-pack. The...

Read full review of Dan Murphy's
ComplaintsBoard
C
9:01 am EST
Featured review
This review was chosen algorithmically as the most valued customer feedback.

I visited Dan Murphy’s Upper Coomera store in QLD today around midday. My daughter was first to come in to buy some beers for her dad; but she forgot to bring her card driving licence; she only had her online (digital) licence with her and the boy on the register rejected her! So fine; then I had to come in store to buy the beers. Come to my surprise, the...

Read full review of Dan Murphy's
ComplaintsBoard
A
12:14 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dan Murphy's delivery

I am very dissapointed with delivery time as i payed premium for a time slot and it was delivered over an hour late i had family over for lunch and had to walk to BWS to buy some wine for my elderly mothers birthday party very dissapointed and was a bit embarrassed to be honest i spend a lot of money about $150 each week from you and i expect better service from you also not impressed with your driver no apology nothing just show me your id i dont know if i want to continue with your company most times i carry the order in myself out of respect to the driver but whats the point i am very dissapointed with this service

Read full review of Dan Murphy's
Hide full review
ComplaintsBoard
P
5:43 am EST
Verified customer This complaint was posted by a verified customer. Learn more

Dan Murphy's 5 boxes missing in home delivery from jimmy brings from dan joondalup store

Order [protected] Friday 24/11 5pm... South African delivery driver from Jimmybrings - delivered 1, 7,8,9 10 of 10 boxes... missing 2,3,4,5,6 amounting to around $670 of wine... we contacted chat bot at Dans - he didnt get it. and hung up chat... we called Jimmybrings and Ben the dispatcher is seeing what has happened and trying to locate the driver...2 hours later no luck... The order came from Dans Joondalup. Our normal delivery store is Balga via shippit (never had an issue)... Obviously we are very upset and very out of pocket until someone locates our missing wine. This was our order for the xmas /NY period... Not to able to speak to a store is also difficult. I have put a comment on Facebook, buyer beware of Dans service at their Joondalup store

Missing Flame Tree SSB carton $285.60

Missing Evans and Tate SSB carton $65.95

Missing Hardys Stamp Shiraz carton $ 45.60

Missing Voyager estate SSB 2 carton $ 273.40

Claimed loss: $670.55 + $15 delivery fee

Desired outcome: refund or give us the missing wine

Read full review of Dan Murphy's
Hide full review
ComplaintsBoard
A
10:05 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dan Murphy's In store shopping trolly

I am not happy with dan murphy mt pleasent mackay QLD they have removed the shopping trolleys from inside the store they have always had them there they should put them back inside again this is unacceptable treatment of customers who have always had access to the shopping trolleys inside the store they were handy and helpful to us as we could grab one and use it to get our large orders

Desired outcome: replace the shopping trolleys inside the store they need to be there not outside

Read full review of Dan Murphy's
Hide full review
ComplaintsBoard
M
7:21 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Dan Murphy's Customer Service

My name is Mel Pirrottina, membership No. [protected] (mobile [protected]). I live in Geraldton WA which is about 450kms north of Perth, and we DO NOT have a Dan Murphys in our city. When in Perth I always visit a Dan Murphys store somewhere and inevitably make purchases. alternatively, I place online orders and get my son to pick them up. however, there are occasions when I would like to speak with an agent, to discuss a better purchase price if I see a product cheaper elsewhere, but can never do so.

Like today, as an example, Thirsty Camel have Amberley Chenin at 2 for $20.

So, living outside Perth city, how on earth can I speak with an agent, if there is NO CONTACT phone number.

CAN SOMEONE PLEASE GIVE ME A LITTLE ASSISTANCE AND SATISFACTION.

Read full review of Dan Murphy's
Hide full review
ComplaintsBoard
A
12:01 am EST

Dan Murphy's Riot 4 pack drinks

Yesterday 8.11.23 I ordered riot alcoholic cans 4 pack via the Dan Murphys app. The picture listed had a photo of the 4 pack and was priced at $6.99.

I ordered 3 packs. On collection today at approximately 2pm there was only 3 separate cans. The team member at the Wilsonton Toowoomba said that this was what I paid for. I had the picture via the app but he said that was not right, that it meant per can not the 4 pack even though that was exactly what was pictured. I asked for my money back and was told that was not possible. I have now paid $20.97 for 3 cans!

Desired outcome: I would like to receive what I paid for, ie 3 x 4 packs of Riot drinks or my money back

Read full review of Dan Murphy's
Hide full review
ComplaintsBoard
P
10:31 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dan Murphy's payment received not returned

please read receipts below refund back to Zip or let me pick up order I've payed for and 50 doller gift card for waiting for 1 hour at service desk trying to sort my order out on phone to be told it's cancelled and fuel for car and time wasting yesterday and today talking to bot to customer service and then told to contact you with same issue from yesterday still unresolved look at my history with dans I've been a loyal customer of dans I'm disappointed in this transaction with dans. staff were excellent in trying to help me

Peter Wheatley

Desired outcome: refund back to Zip or let me pick up order I've payed for and 50 doller gift card

Read full review of Dan Murphy's
View 0 more photos
Hide full review
ComplaintsBoard
N
7:25 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dan Murphy's Elijah craig

Member number: [protected]

Order #[protected]

Purchased Price $99.90.

Item purchased from Dan Murphy’s: Elijah Craig small batch bourbon bottle

Ordered and confirmed on 08th Oct 2023

Was delivered to 7118 Brisbane Valley Highway, Toogoolawah QLD 4313 on 20/10/23.

Upon opening it was noticed the bottle was leaking and content was missing.

Pictures provided

Desired outcome: Would like to be compensated with a discount on my next purchase or refund. I would like n apology from the company.

Read full review of Dan Murphy's
Hide full review
ComplaintsBoard
J
12:33 am EDT
Verified customer This complaint was posted by a verified customer. Learn more
Featured review
This review was chosen algorithmically as the most valued customer feedback.

In store at Castle Hill NSW on 8 Oct. 23 at 12:15 pm Checked out at 12:26 pm Store 1469 Pos 001 After picking up Spirits, went to Checkout to get trolley to select red and white wine. Walking toward wine display, noticed a tall 'man of color' facing me and looking past me toward entry, but in a very unusual way. In the aisle for Chardonnay, I again saw him...

Read full review of Dan Murphy's
ComplaintsBoard
A
10:04 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dan Murphy's Jacob creek - piccolo - shiraz cabernet

My last couple of visits to the Brickworks store I have not been able to purchase the Jacobs Creek piccolo red wine, in any type. I have spoken with staff and yeh that’s the way it is, etc. Then today I noticed a white wine piccolo in the Jacobs Creek brand so why not the red is my question? They stock the Minchenbury piccolo which is awful so was led to buy the Riddoch Coonawarra Shiraz piccolo (as that was all that was left to choose from) and wonder if I can return that if it too is awful (bought a pack of 4)?

Desired outcome: Stock Jacobs Creek piccolo bottles in the red wine range.

Read full review of Dan Murphy's
Hide full review
ComplaintsBoard
V
6:58 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Dan Murphy's Staff wearing voice t-shirt.

As a consumer and dedicated supporter and can no longer support Dan Murphy's anymore because this company has become political, ounce you do that you will lose customers.

You are Dan Murphy staff wearing YES t-shirts for the vile disgusting apartheid Marxist do is I've voice campaign. Because of this I will no longer be supporting Dan Murphy's anymore.

Desired outcome: STOP BEING BLOODY POLITICAL FFS

Read full review of Dan Murphy's
View 0 more photos
Hide full review
ComplaintsBoard
O
2:05 am EDT

Dan Murphy's Issue with store manager's dress sense as well as issues in purchasing wines.

My wife and I went to the Dan Murphy's store in Woolloongabba, Queensland Australia today to purchase a substantial quantity of wine (14 x 12 bottle cases). I asked to speak with the manager to see if I could get any sort of further discount due to buy my wine in such bulk quantities. As such, there are two aspects of this complaint:

1. The manager was a biological male but was in not only my opinion, but my wife's opinion, dressed inappropriately in a way that one would not ordinarily expect from a person working in a retail outlet such as Dan Murphy's. There were other staff there dressed as one would expect in long pants and normal shirts, but this person was dressed in very short hot pants that both my wife and I felt was not something that either a biological male or female should be wearing within their work place - especially not that of a store manager. I am happy for a person to dress whatever way they want in private, but when it comes to dress in the workplace, this store's manager's attire was not something that one would consider 'appropriate' for either a male or female here in Australia.

2. My second issue is that I wanted to purchase 8 x 12 bottle cases of the 'Cleanskin WE3 Cabernet Merlot', 2 x 12 bottle cases of 'Cleanskin WE2 Chardonnay', and 2 x 12 bottle cases of 'Cleanskin Semillon Sauvignon Blanc'. Unfortunately, there doesn't appear to be even 1 standalone case of virtually all of these products within a 50km radius from where I live. The issue here is that although I understand you may not have stock available at certain times, but you do not provide your customers the ability to have stock orders set aside for them, and when you have everything we would like, you could then ship to us - or maybe even break the orders up in to two or 3 part shipments. I'm on the disability pension and as such, try to buy my wine in bulk so that I am not required to go out so much to get things. You advertise yourself as "SHOP YOUR WAY - Pick up and delivery options that suit you", but I can't even get one complete case of wine, and nor can I get any set aside for me.

Desired outcome: I would like to be able to purchase the products in the quantities that I'd like, AND for the purchase to be simple.

Read full review of Dan Murphy's
Hide full review
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service

Dan Murphy's contacts

Website

www.danmurphys.com.au

Elevating the Voice of the Consumer

Empowering Real Complaints

At ComplaintsBoard, we understand the impact of genuine consumer grievances. Our platform is a dedicated space for authentic voices, where complaints, both positive and negative, are shared with honesty and transparency.

Dedicated to Validating Complaints

We are committed to ensuring the authenticity of every complaint. Our team uses rigorous verification methods to confirm that each complaint stems from a real customer experience, maintaining the integrity of our platform.

Encouraging Detailed Complaint Narratives

We value complaints accompanied by concrete evidence. Be it a photo, a detailed narrative, or additional documentation, such substantiation lends credibility to your complaint, aiding others in making informed decisions.

Balanced and Constructive Dialogue

ComplaintsBoard is more than a platform for airing grievances; it's a community where balanced dialogue is encouraged. We welcome complaints that not only point out issues but also recognize any positive interactions, promoting a fair and comprehensive perspective.

A Free and Impartial Platform for Complaints

Our unwavering commitment is to provide a free and unbiased platform for all complaints. Every complaint is given equal importance, ensuring your concerns are heard and respected, irrespective of their nature.