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Dan Murphy's reviews first appeared on Complaints Board on Dec 28, 2013. The latest review Customer service complaint was posted on Apr 13, 2021. The latest complaint unhelpful staff was resolved on Jun 18, 2018. Dan Murphy's has an average consumer rating of 1 stars from 91 reviews. Dan Murphy's has resolved 4 complaints.

Dan Murphy's Customer Service Contacts

1300 723 388 (Australia)
+61 293 240 100 (International)
PO Box 8000
Baulkham Hills, New South Wales
Australia - 2153
Mon9:00 AM - 9:00 PM
Tue9:00 AM - 9:00 PM
Wed9:00 AM - 9:00 PM
Thu9:00 AM - 9:00 PM
Fri9:00 AM - 9:00 PM
Sat9:00 AM - 6:00 PM
Sun10:00 AM - 5:00 PM

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Dan Murphy's Complaints & Reviews

Apr 13, 2021

Dan Murphy's — Customer service complaint

Hi, I've been a long time customer of Dan Murphy's Kelmscott but will not shop there ever again due...

Apr 05, 2021

Dan Murphy's - Jimboomba, Queensland — Rude/arrogant and unfair demeanor of staff member

Hi, I have previously contacted Alyanna at Dan Murphy's (I think that she is based in Sydney) - lodged a...

Dec 10, 2020

Dan Murphy's — Online

Spent over 3 days on what should have been a very simple online alcohol delivery order for the company'...

Dan Murphy'sDelivery

Paid a premium for a 2hour delivery window. Didnt arrive and didnt notify me that the delivery wasnt made (it was a gift to a family member).

I found out and complained. It was to be delivered that day. Again didnt arrive. Complained again and got a refund.

Even though knowing it was meant as a birthday present the company has not offered any compensation. I have now asked and am still waiting.

Until it is made right, I will not give the woolworths companys another cent.

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    Oct 13, 2020

    Dan Murphy's — Tamworth store

    Where do I start really, as a customer who spends a substantial amount in this store I find the attitude of...


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    Dan Murphy'sSpam calls

    I filled out a survey for Dan Murphys now I am getting at least 2 calls a day from health insurers I have so far blocked 11 numbers!!!

    It appears marketing agents etc are calling also.

    Did you sell on my information? Never ever will I be associated with this brand

    If this does not stop I will be forced to report this to the ombudsman

    Get my number off their listing

    These are menace calls often dont speak and they dont leave messages

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      Dan Murphy'sNon delivered item

      Consignment order [protected]*002. On being notified by the gift purchaser in the uk we then found an order had not been delivered. The staff person reordered deliver for yesterday. I sat for 12 hours with no deliver. I might add I've been home for two weeks. No deliveries have been attempted. I request resolution in that I can collect from an actual stores, my closest being Kippa-Ring, or, the money is refunded to my relatives account. I await your advices.

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        Feb 11, 2020

        Dan Murphy's — Employee josh

        When we visited coffs harbour dan murphys, we were looking for a special gift for someone. We walked around...

        Coffs Harbour
        Jan 07, 2020

        Dan Murphy's — Data processing front counter (stanley street woolloongabba store qld)

        Before leaving home I transferred $150 to my keycard from seperate account and institution in order to make...

        Dan Murphy'sItem not delivered

        [protected] I ordered this as I gift for my brother in Australia and paid an additional $10 dollars for delivery on the 20th December it's a gift note. This still hasn't been delivered but the cost of the item has been charged to my account. I have sent 2 emails requesting a refund but I have had no response. I'm disgusted at this lack of customer service.

        Item not delivered

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          Dec 23, 2019

          Dan Murphy's — Customer service

          I would like to express how disgusted I was with the staff at the Polaris Dan Murphy store on [protected]...

          Dec 09, 2019

          Dan Murphy's — Service

          Which complaint should I start with? Ordered on line prior to attending a Xmas party. I received the...

          Dec 05, 2019

          Dan Murphy — Staff

          Refusing to serve after demanding a Autistic Boy to undress at the register being in school uniform before...

          Nov 23, 2019

          Dan Murphys Marketown Newcastle NSW — Security at store

          I visited your store at West Newcastle this afternoon 24th November 2019 at approximately 3 pm and wa...


          Dan Murphy'sDelivery

          order #[protected]
          Waited for the delivery and was home. Received a text from the driver saying he was at our house (he wasn't or didn't know how to use a doorbell.) When I responded via text he did not text back nor did he answer the 10 times I tried to call.

          Called the call centre and they were as good as useless, saying the online order could not be transferred for me to collect at a store, and that i had to go to the depot (miles away)the next day, or wait until the following week (which would be after our party)
          I subsequently cancelled the order.

          I chose to have my products delivered thinking it would be one less bit of running around, and NOTHING ABOUT IT HAS MADE MY LIFE EASIER. i should have done what i always do and drive 10 mins to the shop.

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            Oct 30, 2019

            Dan Murphy's — Customer service

            Hi I have been advised by Karen, staff member, to inform Dan Murphys of an incident on Tuesday 29th October...

            Dan Murphy'sDelivery and communication

            I ordered a case of beer on Sunday. I got an email on Monday saying it is coming in Tuesday. Today is Tuesday and I have waited all day. This evening I get an email saying sorry there has been a delay and your order won't come today! Angry and frustrated. I have no other email communication about when it will come. And any email I get, gives me no option to change or cancel my order. I am so disappointed in the service and communication. Not good enough! I will not be using Dan Murphy or their services again. Ridiculous customer service. A DM is down the road from me. Too hard to send what I ordered from there via Uber. It has to come from somewhere else. Unbelievable! And to get a refund, it will take 3-4 days again!! Crazy!

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              Oct 18, 2019

              Dan Murphy's — Rude customer service

              Me and My friend went to buy beers on Friday at around 7:30 in the evening and Both of us are stopped by a...

              Oct 11, 2019

              Dan Murphy's — Music

              The music of late is depressive. I work at Dan's and yes do suffer with mental illness and the music of late...

              Oct 08, 2019

              Dan Murphy's — Service

              Two of your sales reps were rude and the reason for that is because my friend and I went to buy some vodka...

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