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Goodwill Industries Customer Service Phone, Email, Contacts

Goodwill Industries
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1.4 3 Reviews 469 Complaints
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Goodwill Industries Complaints 469

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12:23 pm EDT
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The store manager of the Kewanee IL location has not been to work since Saturday, and she puts the supervisors into more control, but they also do not do anything unless they actually have to. Most of the time the store manager sits in her office complaining to the workers and the supervisors pass down their duties to the lower employees while sitting in...

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5:39 pm EDT

Goodwill Industries Non-working laptop received

Goodwill of the Heartland shipped the HP laptop which the listing said was "working" but I was unable to get it to work properly. I want to return the laptop for a refund but they claim in the listing "all items are assumed to be "as is" unless otherwise stated" yet they stated that it was a working machine. In my mind, the laptop can hardly be "as is" and "Working" at the same time. My mistake in dealing with this particular Goodwill and now they will not respond over the weeks and will not refund my $305.10. I am now stuck with this defective laptop and have no recourse but to complain, that's all. No supervisor contacted me. No one did. I have more particulars if needed.

This item's auuction ended on 3/23/2022 AT 10:41 AM PT; Goodwill of the Heartland is the seller. Listing "Working HP 14-CF1062STLaptop Computer - 1.6 Ghz/128Gb SSD/8Gb RAM." Item ID is: [protected].

I have the transaction IDand the invoice ID if needed.

Desired outcome: I want to return this laptop for a full refund and need a prepaid return label to do so.

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1:55 am EDT
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Goodwill Industries Rachel the manager at the goodwill on 29th in phoenix az 4/11/2022

I am a very good donator and customer of yours. I always donate my unused and slightly used items to the back of your metro center goodwill.

Tonight at 8:30PM, my boyfriend and I were strolling thru your store. I needed to use your restroom and asked the manager Rachel with long black hair to please unlock it..

Rachel the manager stated that she absolutely will not. My boyfriend was waiting by the bathroom for me and a worker came and asked him if he needed the boys bathroom open and he said "Will you please open the ladies room for his girlfriend." the worker blonde hair pony tail got out his key and began to open the ladies room until "Rachel"the manager made a b line all the way from the front of the store to the back of the store where the bathroom is and stated"I told her no and I am the manager dont you open that door" the worker looked alarmed...

One thing is that I noticed that she left her post from the front door and ran to make sure that I wasn't going to go to the bathroom...

I am not homeless or a drug addict that she said aren't allowed to go I am a teacher. I was dressed very well and my boyfriend was to.

Abuse of managerial position not appreciated... this happened on 4/11/22 8:22pm

Desired outcome: Supervisor should not be shutting down access to restroom usage while store is still open...... Taking it upon herself that restroom unavailable to normal patrons

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11:13 pm EDT
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Today, April 11, 2022, around 3:30 p.m., I entered the Bowie Goodwill and headed directly to the counter where sun glasses and purses are kept as I ALWAYS do. I looked around for assistance while waiting for someone to arrive to help me. After several minutes, an attendant. There was another person with her who wanted to see a large yellow tote bag. I...

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10:19 pm EDT
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Was basically called a lier from a cashier at the store on Hwy 2 in Lincoln Nebraska. About a price on a lamp shade. There was not a price on the shade but other similar shades had a price of $1.99 and the cashier did not even go look and see and I asked and told him there were others like the small lamp shades were $1.99 and he said nope all shades were...

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6:22 pm EDT
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I went to the Goodwill store in Centerville (Dayton) Ohio to donate some kitchen items (cake pan, vegetable steamer, Jack LaLane Juicer, 2 heavy glass salad bowls, a couple of pitchers and a bundt cake pan) The lady looked in the trunk and said the items weren't sellable in a rude way. It was raining and I thought she just didn't want to take them. I drove...

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5:38 pm EDT
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I went into the goodwill and bought some clothes I asked if I could return these if they didn’t fit the lady said yes if it’s within the 3 day period I came back next day (today) and was denied a return was told I could take a gift card for store credit. I don’t want that I was told something different. They finally gave me the number to corporate but it...

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7:07 pm EDT
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On March 23, 2022, Henderson, Ky. Goodwill store. About 510pm The Line to checkout was curled around 2 counters. Only 1 clerk working. I Went to employee area and requested cashier have help before getting in line. Others soon got behind me in line. A Clerk named Kelsey came up but did not open another register. She loudly told the clerk at the 1 open...

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2:45 pm EDT
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I went to the Port Townsend store on Monday, 3/21/22 and purchased a sweatshirt for $9.99. I asked them if I could return it if I found it didn't fit and was told that if the tags were still on it, they would take it back (up to 2 weeks). Today, 3/23 I went back to return it because it was too small and was told by "Diane" that I couldn't return it -...

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3:41 pm EDT
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Goodwill Industries Overcharged big time

I am in the United States but the menu would not accept it.

So I went to my local Hyannis MA goodwill as I always do I. have been

Charged the wrong prices before but today It was unacceptable.The manager is rude.They cannot read theyre own shoe codes. I was charged 21.00 for a pair of sneakers that were marked 9.00.

I got none of the shoes I bought on sale and the color was red, the color code on the shoes

I was overcharged approx.25 to 30.00

And its not fair.

The manager started to agree then when the cashier chimed in she changed her mind and was nasty.

Something needs to be done.

I am a hard working person who cannot afford to just give away money.I round off my order EVERY time .

I have pictures of all the codes on the shoes. I feel someone should make this right.Evebn if THEY make a mistake , I am out all that money.NOT FAIR.

Desired outcome: I want a credit for what I was overcharged.As you see in the pictures .All the shoes shown are "R". Red .The hillfiger shoes I was charged 21.00 for.I was given no sales at all

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7:45 am EDT

Goodwill Industries Employee who receives donated items at the store on Shallowford Rd, Marietta, Ga

On Tuesday, March 15, 2022, I was dropping off items to the Goodwill store on Shallowford Road in Marietta, Ga. The items I was donating were some very expensive glassware items, etc. I had even gone to the trouble of putting them through a cycle in the dishwasher. When I arrived at the Goodwill store I was dismayed to find this particular employee at work in the donation area. I do not have his name however, English is his second language, he is older, perhaps, 60's. The man is rude, demanding the that I place items where he is pointing a yelling. I have also observed this man breaking items with his carelessness. The man brought the large canvas item that everything is piled into and I demanded a cart in order to avoid breaking the dishes, and other breakables.

I normally go out of my way to avoid donating at this store. I oftentimes donate to another organization or another Goodwill store. This is one of many times the rude employee has acted in this manner

Desired outcome: This man would probably better serve Goodwill in a position where he does not interact with the public. It would also be in Goodwill's best interest for him to learn some manners.

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7:49 am EDT

Goodwill Industries Employment

I was forced to resign yesterday, through no fault of mine. I also believe I was discriminated against due to my race! Today, I don't have a job. My things were also stolen from my locker yesterday to make matters worse. I reported that my jacket had been stolen and the manager Sylvia Guzman did nothing. She also forced me to resign then kicked me out of the building. The store I worked at was " the Wilson Road store" in Humble, Texas. Manager is Sylvia.

Desired outcome: Complete pay for 2 weeks and reimbursed for the theft of my jacket. A formal apology is definitely due me. I did nothing wrong.

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9:24 pm EST
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The week of February 6th I took my twin daughters shopping for a winter formal dress. They picked out a few dresses. While looking for a fitting room, we saw an associate working and asked her if there was a fitting room. She told us no but we could purchase them and return them if they didn’t fit. So we did. When trying to return them, we were told no by...

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5:26 pm EST

Goodwill Industries Items arrived broken and worthless

I won three auctions and had the packed together. Order # [protected]. The Item numbers are [protected], [protected] and [protected], Half of the items were broken. When I opened the package, I could see they were poorly packed. The cups were just thrown on top of each other. I'm very disappointed and will attach photo's. I've received GW packages all over the USA and all arrive save and not broken. I spent $156.28 on your auction site and would like full refund. Let me know ASAP.

I filed a ticket but it's been 4 days and no response? Seattle Goodwill

For some reason the two Starbucks cups I wanted most were broken. 7 out of 14 cups were broken. I provided photos in the ticket #4819070

Desired outcome: Full refund. The person packing the cups must have wanted them to break. The cups were just thrown in with 1 foot of head space. I bet a cup broke every time it was moved.

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Update by Jon Tork Wrench
Feb 28, 2022 6:07 pm EST

After 5 days I received a message from Goodwill. They apologized for the broken items and offered compensation. I'm satisfied with the result. This was a packing issue plan and simple. Thank you

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7:21 pm EST

Goodwill Industries Rude and Unfair Staff

We have Bought goods at the Pound Goods Store for Several Years. You can check My Debit Card Records just to see how Much. We stopped for a while because of the rudeness and the unfair practices of the staff. We tried again today, and things have gotten even worse. Never again, we are done! It is not worth the hassle.

Terry Clubb

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5:43 pm EST
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I purchased a microwave from the Goodwill store on Kelly Johnson Blvd in Colorado Springs. I was told I had 30 days to return it with the original tag on it, and with the reciepts. It was filthy inside. After cleaning it and letting it air out, I got busy with work and didn't get around to testing it. By time I did, I found that after about 7-8 seconds of...

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11:00 am EST

Goodwill Industries 1. Being accused of being a thief. 2nd Not receive cash refund

I purchased clothes and was told I can get refund if they don't fit within 7 days. NOT TRUE!

Not fair, since the store doesn't allow you try them on first. I would NEVER have purchased them only make second trip to receive store credit only. Not what I was told. I should of received cash back they got their stuff back. I will NOT shopping here no more.

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9:23 pm EST

Goodwill Industries Prices at Goodwill

As a teacher, I have shopped at Goodwill to buy supplies and items for school. The prices have jumped dramatically! Items that were one 99 cents are 1.99. Items that were once 1.99 are 4.99. I now see items that are priced for 9.99, 19.99 and 24.99.

I am astonished that a company that gets donated items, and whose mission is to help those in need, is trying to make such a large profit. While in the store, other customers are noticing the higher prices.

I'm disappointed that Goodwill appears to be price gouging with inflated prices.

Their original mission was to help the community and now they are taking advantage of the community.

Desired outcome: I would like to see prices reduced.

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Kymowermama
Grayson, US
Mar 07, 2022 10:08 am EST

I have been a long time shopper at Goodwill. Any where we go we always hunt for the Goodwill's in the area. At one Goodwill we were at a gentleman was needing a shirt for a interview and didn't have enough money to buy the shirt. We watched the gentleman begged for her to let him have the shirt for the money he had. She wouldn't, we felt so bad for the guy that we paid for it. I thought that is part of whom you all were. That put a bad taste in my mouth. But I continue to shop at Goodwill. I go in to the stores now and can't afford the items that have been donated to you. I can get kids shirts at Walmart new one cheaper than at a Goodwill. I have found items with the original store stickers on them and your price is more. I will bring it to a clerk's attention and they just said that is what they have to charge for it. Come on people, you are given you inventory and it is getting so high that I can't shop there anymore. Maybe your CEO should stop looking through his rose colored glasses and realized that we can't pay what he can and be living like he does. Your employees are over worked and under paid and he sets on his millions of dollars. Hum something just isn't right about this.

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Mr. Helpful
Los Angeles, US
Feb 07, 2022 9:48 pm EST

Goodwill is still there to help the community but inflation has created higher costs in all areas. Higher pricing is the result.

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Kymowermama
Grayson, US
Mar 07, 2022 10:18 am EST

Yes inflation is high, but you all get you inventory for free and your prices on some things have more than doubled. I have gotten kids shirts at Walmart new ones cheaper than you are now charging for your. Maybe your CEO need to give back some of his millions to help the one that got him where he is.

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Mr. Helpful
Los Angeles, US
Mar 08, 2022 1:14 pm EST

Hi.

It took you some time to respond. I'm glad to hear back from you.

Here is where you are misinformed. It would be wonderful if Goodwill Industries' inventory costs (COGS) were zero. They are not. Although some items are donated, others are purchased in the same way other retailers purchase inventory.

Hopefully that makes things much clearer.

J
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Judy Cornett Alford
, US
Sep 22, 2022 9:35 pm EDT

Mr. Helpful,

Inflation is not the biggest problem, GREED is!

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3:23 pm EST

Goodwill Industries Purchase

I Purchased a pair of slacks at the Goodwill auction in Southwest Wisconsin. The heading stated that the pants were new with tags. They included photos. When I received the slacks, there was a huge fade mark that they had not mentioned in their description. The slacks were $80, John Varvatos. I didn’t open the package for about two weeks because I was sick. So, the moment I opened the package that was the first thing that I noticed. I contacted their department. And included the pictures and the pictures they posted online where this fade mark was visible. They told me I could send them back on my dime, not theirs and I loose my shipping and handling PLUS, I have to ship it back for $15! The lady I dealt with was RUDE! She kept mentioning that as a “courtesy” she’d take them back under HER terms. Terrible!

Desired outcome: Full refund in exchange for the slacks. False advertisement!

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1:19 pm EST
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Goodwill Industries Volunteer sign in issue

From about October 2021 to present I have been volunteering on and off at the Riverview Florida location. Every time I have an encounter with the manager Robin it has not been pleasant. She is very rude, disrespectful and unmannerly. I have not had any problems with any other manager(s) or employees.

As a volunteer, there is not a great system in place for signing in/out. You constantly have to track down someone to assist. Today I entered the office, looking for someone to sign me in. I ran into Robin, and while I was in the process of asking her for assistance. She rudely stated, "I'm in a meeting find someone else upfront".

I was so disappointed and thrown off by her rude and callous demeanor, that it upset me so greatly, I left.

Her behavior in no way represents what Goodwill projects as a company. Her being a representative for such a humble and gracious establishment, does it no justice.

I hope this is not the interaction the clients have with her on a daily basis.

Truly disappointed and disgusted volunteer and customer.

Desired outcome: Robin needs to be coached on all things customer/client facing related. I hope my future experiences are pleasant.

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About Goodwill Industries

Screenshot Goodwill Industries
Goodwill Industries offers a variety of services, including job training, employment placement, and other community-based programs for individuals facing employment challenges. They also operate thrift stores nationwide, selling donated goods such as clothing, furniture, and household items.
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Overview of Goodwill Industries complaint handling

Goodwill Industries reviews first appeared on Complaints Board on May 9, 2007. The latest review Goodwill laundry and linen services deserve to be closed and shut down was posted on Jun 19, 2024. The latest complaint don't work or shop at goodwill was resolved on Oct 22, 2014. Goodwill Industries has an average consumer rating of 1 stars from 472 reviews. Goodwill Industries has resolved 47 complaints.
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  1. Goodwill Industries Contacts

  2. Goodwill Industries phone numbers
    +1 (800) 466-3945
    +1 (800) 466-3945
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    +1 (770) 963-7793
    +1 (770) 963-7793
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  3. Goodwill Industries emails
  4. Goodwill Industries address
    5810 Indianola Drive, Derwood, Maryland, 20855, United States
  5. Goodwill Industries social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 20, 2024
Goodwill Industries Category
Goodwill Industries is ranked 35 among 119 companies in the Retail Stores category

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