Complaints & Reviews

priced way to high

went in to check out prices on old tv`s to find out the tv`s are priced as if they were new an the manager nad no care or concern an he got more managers in store there to try to convince me that the price was good i can purchace old tv`s any where or online i was hoping my money went to help someone yet i was forced out of the store .. i honestly feel as if EVERy item in the store was GIVIN to goodwill FREE no cost an goodwill makes a good profit . theres no reason to let anyone leave even if the item in question has to be sold at the customers cost to keep everyone happy that what money was taken should be honered an happy they got the money to what i hear goes to help others i feel cheated an now dont want to go back over one tiny tv that good will holds yet..

wrongful termination

I was wrongfully terminated for false allegations from one employee. from what the project manager stated on...

manager stealing

After repeated calling to central headquarters about the store Manager, OLGA, they continue to ignore my...

rude employee

I was at the Goodwill in Cookeville, Tn. They had just opened up and I needed to use the restroom. When I got...


I receive by email coupons for 20% or 15% off from Goodwill. I went to Goodwill to do some shopping. The entire time I was there, a male cashier was constantly having to call the manager for help, that or she was not responding to his first several pages. When I was ready to check out I went through the male cashier's line. He range up my total and I gave him the coupon, which he did not know how to use. So he had to once again call on the mangaer. After several minutes waiting on her, she was on the phone the entire time she was trying to put in the coupon. Afterward when the total came up, I though it was the same total from before the coupon but I wasn't sure so I said nothing. When I Got back to my car and added the receipt up, I was correct the coupon was on the receipt but the discount next to it said $0. I received no discount, after all that time the manager still did not put it in right. I complained to Goodwill by email and not long after I had someone call me about the situation. I told him that it seems every time I go into Goodwill with a coupon, the cashiers never know how to use them. He stated that since most of their customer don't have computers, they don't get that many coupon in. I guess that means they don't bother trainng their employees on how to use them. He was rather upset that the male cashier had said ( while waiting for the manager) that she was probably outside in the back. I did receive for my trouble a gift card.

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1240 W. 7th St. Hired by (black) Asst. manager New store manager (white) Harvey Dickerson starts in. I was hired as a retail clerk. While working here I saw the Company fire a (black) retail clerk who has been there for 9 years over selling a pair jeans (Dickerson Store manager claims were adult jeans she sold as kids jeans) (all managers (white) rejoice. very next week (black) Asst. Manager loses her job for asking someone (on there lunch off company time!!) To bring her a pack of gum (sent her own money) with a 6 year old at home to raise. WOW!!! March 8 2010 (white) Store Manager Harvey Dickerson interviews 2 black 5 whites for the open Asst. Manager. Hires (white) Asst. Manager Darcy same week hires (white) retail clerk Joey (rolls on a skate board fills out app and hired on the spot)-both employees start week of the 13th. March 20th (a week later) Joey (white) reports to work drunk vomits all over restroom, Store manager Harvey Dickerson (white) has (black) retail clerk Destiny clean restroom knowing there wasn't proper safety materials. Now let's back up Courts send over community service worker Jaime (white) to complete community service hours where store manager Harvey Dickerson hires (white) Jaime and promises her Full Time employment (all retail clerks are Part Time .. Only how she would get those Full Time hours readers is if what?? Someone loses their job right? That's exactly what happen Store Manager (whit) Harvey Dickerson of Murrieta fires (black) retail clerk Destiny. (White) gets those Full Time hours. Joey (white drunk employee) still hired WOW!! This is the company your donating all of goods to... Harvey Dickerson is a WHITE no degree having ignorant prejudice piece of ###!!! He looks down to those Black nd Brown he has told the hispanics that they cannot speak spanish there. He currently has a (black) retail clerk there only because District managers hired her. Proper authorities are contacted and moving on these matters there were several photos taking by myself of restrooms etc. And SEVERAL recordings between myself and other employees. (Black) Asst. Manager Veronica is temporarily there til her spots filled as well but she so busy kissing his ### she doesn't she it. 5 blacks fires in past 4 months. Donate to other charities all the Goodwill is doing is over pricing your unwanted items. Its been a pleasure.

  • Go
    Goodwill Southern California Apr 08, 2010
    This comment was posted by
    a verified customer
    Verified customer

    Goodwill Southern California takes complaints very seriously. This matter is now under investigation. Thank you for your feedback.

    0 Votes
  • Fo
    FormerWorker Jul 07, 2010

    I have worked for Goodwill SoCal as an assistant manager along side Harvey. While working for the company, I had the opportunity to work in 3 different stores, with 3 different managers, and 3 very distinct atmospheres. Harvey was the easiest to get along with and the most organized and dedicated. I am an African-American and had no problems with him at all. I did not brown nose or kiss his [email protected]@ as the complainer states another Assistant, Veronica did. In fact Harvey was very encouraging and offered constructive criticism to all employees on their abilities. In retail, people who want the job interview with a different attitude showing positivity and willingness to work but once they are hired become burnt out quickly because of the extreme amount of work the job entails for such little money. While working at Goodwill I recommended hiring of many associates that I came to regret. Any chance to get rid of somebody that doesn't want to do the job correctly, with efficiency and effectiveness is always welcomed. So when an underachieving employee gets out of line for the smallest reason it is easier to go ahead and fire them or write them up so they can be easily fired later. I don't know any of the employees the complainer speaks of who have been fired and hired, but I'm sure the work ethic of those fired have come in to question. I don't believe this matter has anything to do with race but with those particular people's ability to the job. I assume this complaint has come from someone who was probably fired by Harvey. I hope Goodwill SoCal does take the proper time to investigate this complaint before taking an anonymous complaint that may not have any validity.

    0 Votes
  • Dm
    dm for life Nov 14, 2013

    What about the rumors of the former VP of retail having an affair with the currant VP of contracts for years even while they worked in same department. The VP of contracts is also having an affair with a female DM who is having an affair with other male DM's. The rumors are the LP manager and soon to be VP of loss prevention/security got his job sleeping with the former VP of retail. Rumors have it they got in on in her office many times while the retail office people looked the other way. After sleeping with her, the LP manager went from being a loss prevention agent with no retail management experience to being a retail DM to a LP manager overnight. Amazing what a little sleeping with the boss can get you if the rumors are true. Give him a lie detector test if it's not true. He is going to be your company cop and you should test his integrity like they do with regular cops. The rumors are this company is riddled with sex scandals and inappropriate relations at the upper levels. They are really good about getting rid of middle management and regular employees for this kind of behavior, Way to go Goodwill So Cal. Hope none of it's true because 70% to 80% of your employees have heard these rumors and they are very consistent for rumors. Many of the store managers have seen the VP's and DM's at the local bars drinking and touching then getting in their company cars and driving home. Investigate these rumors because if their true who would want to donate to this company.

    1 Votes
  • Da
    Darlene Hinton Jun 16, 2018
    This comment was posted by
    a verified customer
    Verified customer

    Socal goodwill cayony plaza s t ore 93 mangers always on phones rori always smoking and stealing jewelry and what ever else Jackie always siting on chair watching your shows being rude eating and goloria giving Chris a ride home after that fight I know that was agisnt goodwill policy and Cody when you cursed that one employee out in front on the other two mangers and no one did nothing wow someone pleasehelp

    0 Votes

Orangetta Kelly is getting rid of everybody in goodwill laundry

Orangetta Kelly is making everybody lose their job because of her actions, Orangetta Kelly needs to go and...

false advertisement

I worked at the Goodwill of Chattanooga. For the first year I worked at one of the attended donation site...

Supervisor Sylvester Campbell is dead

Last Year in 2009, Goodwill Laundry First Shift Supervisor Sylvester Campbell died and passed away, The cause...

Goodwill industries and goodwill laundry are poisoned

Goodwill Industries and Goodwill Laundry are poisoned, because Walter Smith and Kelly Telez Goodwill chief of...

terrible management

Goodwil in Newmarket, ON, Canada have a terrible manager(male).He is always rude this clients(never sad a HI), bad organzed (always mess on cоunter), many clouthes don't have a tag but then you go to pay (think price is 5.99)cashier take hight price - just asked manager (24.00can)it is very FRAUD !!! He told me it is a new product but how I can know this... it is not tag and letter. I think this store NEED A NEW MANAGER as soon is possible or people will go away. I hope a servise wll be better soon !!

  • Az
    azaleya Apr 01, 2012
    This comment was posted by
    a verified customer
    Verified customer

    Who does his financial situation have to do with his complaint? Oh, that's right: NOTHING.

    Being impoverished has nothing to do with this discussion. Also, being poor =/= messy, sorry to break it to you. That's an example of prejudiced thinking, and a deplorable way to ascertain the "worth" of your fellow human beings. Also, referencing poor spelling and grammatical abilities as potential indicators of an individual's employment level is logically fallacious. Your writing abilities may be slightly more adept than the OP, but your logic is deeply flawed. Let go of such hatred, you'll be better off.

    0 Votes

price on tag

I found a fake fur coat at the Goodwill Store in Hammonton New Jersey and it was priced @ .99. Thought...

price changing and thieft

i have seen many things going on since the store first opened. this situation effected me. i went to make a...

rude customers and employees

yesterday i was at this store to buy some fans to work on ( i repair and collect vintage fans) and i found a...


I was injured at a Goodwill auction. While at the auction, a portable basketball goal, mounted to a steel...

rude manner

Today, July 23, I shop in Goodwill store, the font desk cashier charge me 5 cent for the recycle fee. I said I bring my own bag and I don't need this. The lady is so rude and told me she input the amount (5 cent)cash machine already, ask me take the clothing or get out of here. I finally paid the recycle fee and told her better ask people before you charge, she answer me " I will charge you next time again if I see you "... only 5 cent that sale lady insult to me and I get the plastic bag that I don't want...

Disrespecting laundry co workers and new management

Orangetta kelly and chandra henderson are the main culprits in goodwill laundry, they the ones breaking the...

New management and new employees

In 2005 goodwill industries and goodwill laundry was nice and peaceful until 2006 and 2007 goodwill...

unfair employee ethic

It seems that this company has very poor work ethic. This is especially true in the two charter schools they...

Goodwill security harass and pick on you

Goodwill Security be harassing, picking on co-workers and making co-workers uncomfortable. A friend of mine...

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