Goodwill Industries
reviews and complaints

I am a very good donator and customer of yours. I always donate my unused and slightly used items to the back of your metro center goodwill.

Tonight at 8:30PM, my boyfriend and I were strolling thru your store. I needed to use your restroom and asked the manager Rachel with long black hair to please unlock it..

Rachel the manager stated that she absolutely will not. My boyfriend was waiting by the bathroom for me and a worker came and asked him if he needed the boys bathroom open and he said "Will you please open the ladies room for his girlfriend." the worker blonde hair pony tail got out his key and began to open the ladies room until "Rachel"the manager made a b line all the way from the front of the store to the back of the store where the bathroom is and stated"I told her no and I am the manager dont you open that door" the worker looked alarmed...

One thing is that I noticed that she left her post from the front door and ran to make sure that I wasn't going to go to the bathroom...

I am not homeless or a drug addict that she said aren't allowed to go I am a teacher. I was dressed very well and my boyfriend was to.

Abuse of managerial position not appreciated... this happened on 4/11/22 8:22pm

Today, April 11, 2022, around 3:30 p.m., I entered the Bowie Goodwill and headed directly to the counter where sun glasses and purses are kept as I ALWAYS do.

I looked around for assistance while waiting for someone to arrive to help me. After several minutes, an attendant. There was another person with her who wanted to see a large yellow tote bag. I pointed to a purse in the display several times for the attendant who finally reached in and gave it to me. By that time, the Customer had requested to are 3 items in the cabinet. As soon as she saw the purse that was handed to me by the attendant, she said that she wanted to are it. I told her that I had been waiting as the counter for a while for someone to give it to me to purchase. I put the purse in my cart an attempted to walk away when thw attendant said that I had to leave the purse behind the counter until I was ready to complete my shopping. Before I knew it, the customer snatched the purse from the attendant and rushed to the register to purchase the purse along with a full cart of items.

I requested assistance from the manager, but he did nothing and allowed the other customer to purchase the purse.

THAT WAS NOT RIGHT! I come a long way to shop in the Bowie store. I should not have been treated that way. I am a Senior citizen who frequently shops at that store, and I am still recovering from recent foot surgery.

Was basically called a lier from a cashier at the store on Hwy 2 in Lincoln Nebraska. About a price on a lamp shade. There was not a price on the shade but other similar shades had a price of $1.99 and the cashier did not even go look and see and I asked and told him there were others like the small lamp shades were $1.99 and he said nope all shades were 3.99.. There was a snowy white owl figurine that my wife wanted for her collection and no price tag on the item and they did nothing to try to sell the item. In my book that is uncalled for and not good customer relations! Cause of this problem that location has lost our business! My phone number is [protected] They were very rude to! My email is [protected]@gmail.com

I went to the Goodwill store in Centerville (Dayton) Ohio to donate some kitchen items (cake pan, vegetable steamer, Jack LaLane Juicer, 2 heavy glass salad bowls, a couple of pitchers and a bundt cake pan) The lady looked in the trunk and said the items weren't sellable in a rude way. It was raining and I thought she just didn't want to take them. I drove right down the street to the Miamisburg location where they took them! This happened today 4-6-2022 around 2PM. There was nothing wrong with these items.

Patricia Hill

I went into the goodwill and bought some clothes I asked if I could return these if they didn’t fit the lady said yes if it’s within the 3 day period I came back next day (today) and was denied a return was told I could take a gift card for store credit. I don’t want that I was told something different. They finally gave me the number to corporate but it was to a supervisor of there’s here local. I’m very unsatisfied with my experience I will not go there again and I am still going for a refund.

On March 23, 2022, Henderson, Ky. Goodwill store. About 510pm

The Line to checkout was curled around 2 counters. Only 1 clerk working.

I Went to employee area and requested cashier have help before getting in line. Others soon got behind me in line.

A Clerk named Kelsey came up but did not open another register. She loudly told the clerk at the 1 open register that someone complained but she didnt think it was too long a line! I spoke up and said I disagreed and to look at this long line of customers waiting. She said its her decision and said she has the right to refuse my purchase and to call the police! I asked to speak to manager but she said put your purchase down or I will call police. I said I want my purchases but its too long to wait and some people had already walked out. The Clerk was obviously out of control.

I asked her name and told her I will report her. She screamed her name, Kelsey, at me and dared me to do it.

I put my items on the counter and left. Have never seen a clerk in that store behave like that. No customer service skills at all.

I went to the Port Townsend store on Monday, 3/21/22 and purchased a sweatshirt for $9.99. I asked them if I could return it if I found it didn't fit and was told that if the tags were still on it, they would take it back (up to 2 weeks).

Today, 3/23 I went back to return it because it was too small and was told by "Diane" that I couldn't return it - because... (no reason given, and the tags were still on it). I asked for the manager and she wanted me to leave... I asked for the managers phone number and was told I couldn't have that either. I asked again for her to get the manager, who she finally paged over the loud speaker. He arrived, looked at the tag... and told her to refund it. Her customer service skills are far below the acceptable standard for Goodwill, and she needs re-training.

I am in the United States but the menu would not accept it.

So I went to my local Hyannis MA goodwill as I always do I. have been

Charged the wrong prices before but today It was unacceptable.The manager is rude.They cannot read theyre own shoe codes. I was charged 21.00 for a pair of sneakers that were marked 9.00.

I got none of the shoes I bought on sale and the color was red, the color code on the shoes

I was overcharged approx.25 to 30.00

And its not fair.

The manager started to agree then when the cashier chimed in she changed her mind and was nasty.

Something needs to be done.

I am a hard working person who cannot afford to just give away money.I round off my order EVERY time .

I have pictures of all the codes on the shoes. I feel someone should make this right.Evebn if THEY make a mistake , I am out all that money.NOT FAIR.

On Tuesday, March 15, 2022, I was dropping off items to the Goodwill store on Shallowford Road in Marietta, Ga. The items I was donating were some very expensive glassware items, etc. I had even gone to the trouble of putting them through a cycle in the dishwasher. When I arrived at the Goodwill store I was dismayed to find this particular employee at work in the donation area. I do not have his name however, English is his second language, he is older, perhaps, 60's. The man is rude, demanding the that I place items where he is pointing a yelling. I have also observed this man breaking items with his carelessness. The man brought the large canvas item that everything is piled into and I demanded a cart in order to avoid breaking the dishes, and other breakables.

I normally go out of my way to avoid donating at this store. I oftentimes donate to another organization or another Goodwill store. This is one of many times the rude employee has acted in this manner

I was forced to resign yesterday, through no fault of mine. I also believe I was discriminated against due to my race! Today, I don't have a job. My things were also stolen from my locker yesterday to make matters worse. I reported that my jacket had been stolen and the manager Sylvia Guzman did nothing. She also forced me to resign then kicked me out of the building. The store I worked at was " the Wilson Road store" in Humble, Texas. Manager is Sylvia.

The week of February 6th I took my twin daughters shopping for a winter formal dress. They picked out a few dresses. While looking for a fitting room, we saw an associate working and asked her if there was a fitting room. She told us no but we could purchase them and return them if they didn’t fit. So we did. When trying to return them, we were told no by another associate. When I asked for a manager, Nick

In Cottage Grove, MN, came out. I started to explain to him what had happened and before I even finished he cut me off. I proceeded to try and explain again, and he crossed his arms and said absolutely no returns. As I started to tell him that I wouldn’t have purchased so much if his employee had not had told me I could return them, he started to raise his voice. He was rude enough that another customer came over and told him he was being extremely rude and that she has been given a return at that store in cash just that month. He then pointed at a sign that talked about exchanges and I told him it says nothing about returns and how could I possibly know that returns weren’t accepted if HIS EMPLOYEE told me I could? He refused to give me contact info of his supervisor and was extremely rude overall.

I won three auctions and had the packed together. Order # [protected]. The Item numbers are [protected], [protected] and [protected], Half of the items were broken. When I opened the package, I could see they were poorly packed. The cups were just thrown on top of each other. I'm very disappointed and will attach photo's. I've received GW packages all over the USA and all arrive save and not broken. I spent $156.28 on your auction site and would like full refund. Let me know ASAP.

I filed a ticket but it's been 4 days and no response? Seattle Goodwill

For some reason the two Starbucks cups I wanted most were broken. 7 out of 14 cups were broken. I provided photos in the ticket #4819070

We have Bought goods at the Pound Goods Store for Several Years. You can check My Debit Card Records just to see how Much. We stopped for a while because of the rudeness and the unfair practices of the staff. We tried again today, and things have gotten even worse. Never again, we are done! It is not worth the hassle.

Terry Clubb

I purchased a microwave from the Goodwill store on Kelly Johnson Blvd in Colorado Springs. I was told I had 30 days to return it with the original tag on it, and with the reciepts. It was filthy inside. After cleaning it and letting it air out, I got busy with work and didn't get around to testing it. By time I did, I found that after about 7-8 seconds of running, it would shut off and emit a foul, burnt smell. I took it back to the store the following day, as I work nights and am usually only awake after stores are closed. The original sticker was still on it, and I brought the reciept. I was told they don't have enough time to test their merchandise and refused a refund by the manager, and asked to leave.

No apology for selling non functional merchandise, no refund option or store credit offered.

Goodwill has permanently lost my business, and I will never recommend donating to or buying from them to anyone I talk to.

I purchased clothes and was told I can get refund if they don't fit within 7 days. NOT TRUE!

Not fair, since the store doesn't allow you try them on first. I would NEVER have purchased them only make second trip to receive store credit only. Not what I was told. I should of received cash back they got their stuff back. I will NOT shopping here no more.

As a teacher, I have shopped at Goodwill to buy supplies and items for school. The prices have jumped dramatically! Items that were one 99 cents are 1.99. Items that were once 1.99 are 4.99. I now see items that are priced for 9.99, 19.99 and 24.99.

I am astonished that a company that gets donated items, and whose mission is to help those in need, is trying to make such a large profit. While in the store, other customers are noticing the higher prices.

I'm disappointed that Goodwill appears to be price gouging with inflated prices.

Their original mission was to help the community and now they are taking advantage of the community.

I Purchased a pair of slacks at the Goodwill auction in Southwest Wisconsin. The heading stated that the pants were new with tags. They included photos. When I received the slacks, there was a huge fade mark that they had not mentioned in their description. The slacks were $80, John Varvatos. I didn’t open the package for about two weeks because I was sick. So, the moment I opened the package that was the first thing that I noticed. I contacted their department. And included the pictures and the pictures they posted online where this fade mark was visible. They told me I could send them back on my dime, not theirs and I loose my shipping and handling PLUS, I have to ship it back for $15! The lady I dealt with was RUDE! She kept mentioning that as a “courtesy” she’d take them back under HER terms. Terrible!

From about October 2021 to present I have been volunteering on and off at the Riverview Florida location. Every time I have an encounter with the manager Robin it has not been pleasant. She is very rude, disrespectful and unmannerly. I have not had any problems with any other manager(s) or employees.

As a volunteer, there is not a great system in place for signing in/out. You constantly have to track down someone to assist. Today I entered the office, looking for someone to sign me in. I ran into Robin, and while I was in the process of asking her for assistance. She rudely stated, "I'm in a meeting find someone else upfront".

I was so disappointed and thrown off by her rude and callous demeanor, that it upset me so greatly, I left.

Her behavior in no way represents what Goodwill projects as a company. Her being a representative for such a humble and gracious establishment, does it no justice.

I hope this is not the interaction the clients have with her on a daily basis.

Truly disappointed and disgusted volunteer and customer.

I was in a GW store shopping for about 30 minutes when I had to go to the bath room. I have incontinence which means I have less than 30 seconds to make it to the bathroom. I do wear a pad. After locating a bathroom I discovered that you have a no public bathroom policy. So, I paid for my stuff and asked to speak to the manger. She stated that no public rest room policy is for the safety of the public and the employees and I said that it was rediculous in the mean - time I was peeing. She told me to go to a store that had a public bathroom giving not location where there was one. I then drove back home which took 20 minutes. By the time I got home I soaked my clothes, my car seat and my dignity.

I want a legal statement stating that by having a no public bathroom is for safety reasons. If you cannot provide me with one than I expect because of my disability you have to let me use the rest room facilities.

So I donated jewelry to our lake city store... I seen a necklace that was on display so my husband went to purchase the item when the

Lady snatched it from his hand and said its not for sale and

Walked away.. With no reason so my husband asked no disrespect but why isn't it for sale.. The lady said because we just don't sal

E it... So why im so upset is thay same location takes all my jewelry that I donate but they do not sale them.. So I guess you guys will no longer be getting my donations