Furniture Stores Featured Reviews
Worry-no-more furniture protection plan - Co.will not honor protection plan
I purchased a leather couch, daybed and chair from Macy, s in 2007. Macy's encouraged us to take out a fairly expensive Worry no more protection plan ($750.).[protected] I filed a claim because my son, his girlfriend, her dog and another friend came to our house for spring break.I told them the couch and dat bed had been scratched badly.I was told that my...
Read full complaint and 9 commentsSTRATFORD co,division of caye upholstery - all reclining cables broke
We bought a Camelot Motion Reclining sofa and loveseat, both with recliners on each end. The cables on ALL of the recliners have broken, and seam impossible to repair. I dont expect any compensation or response from this company, as i am reading now that they went out of business. WELL NO WONDER! What an incredible disappointment this furniture has been. A lesson, definitely learned.
Read full complaint and 9 commentsCindy Crawford sleeper sofa - bar in back
We received a pretty sofa that had felt comfortable in the showroom. My mother had difficulty sleeping on it. My husband and I were up all night in pain. Rooms To Go sent a technician, who found no manufacturing defect. Yet, the frame is made with a bar that slopes northward, creating a ridge in the mattress at the middle of a person's back. Customer...
Read full complaint and 43 commentsBeng Hwa (HQ Furniture) - Bad Service
The Furniture shop staff promise but never make their promise . I have bought a sofa from them 1 month ago and is spoilt, just seated for few weeks and have sound everytime when you get up from the sofa. Promise will sent a staff down but never come down always the same old excuse, my people from the warehouse never call you about it always give this old...
Read full complaint and 3 commentsLe Pere du Meuble - Insulting service call
You can not avoid sliding forward and to the middle of the sofa (pic). I specificaly asked the salesman if these cusions would sink in before sale and the salesman assured me that they are made with high quality material and they will not sink in. Chateau Beauvais sofa cushions have sunk in only 2 months after purchase. Le Pere du Meuble customer service...
Todo Es Slipcovers - Needleandshears.com is a FRAUD
This company did business as TODO ES SLIPCOVERS for the past few years, and you can look on this site and others at the massive amount of fraud they perpetrated on consumers. Do not get swindled. Ordered slipcover, had money taken from account. Four months later, no slipcover, no return phone calls, only excuses via email.
Read full complaint and 3 commentsOdds and ends Furniture LLC. Clearwater FL - dont pay there employees
The owner Chris Sesler according to sunbiz.org SESLAR, CHRISTOPHER has been scaming his employees and customers for a long time. All you have to do is talk to him and you will know what I mean. Im a single mother and he promised me every thing and all I got was nothing. He will tell you you will make alot of money and you wont, he will tell you he will make...
Read full complaint and 5 commentschromcraft - quality of product
I purchased a chromcraft solid wood table and four chairs ($1800) in December 2009. The table arrived and the color of the pedestal base was totally different from the table top as well as the chairs. This was also different from the wood sample. The company replaced the top to an "acceptable" color difference. The quality of the finish on the table top wa...
pulaski furniture - any
I am a furniture supplier to Cymax Stores.com. This company is totally committed to customer service and do everything in their power to look after all customer issues. It's totally unfair to blame them for late shipments and faulty products. It is my experience that consumers take advantage of their return policy and exercise "buyers remorse" when they...
Read full complaint and 7 commentsFASTFURNISHINGS.COM - Bad Service
I wish I would have found this site before ordering a futon from FastFurnishings.com (Also DBA Affordable-Beds.com). Ordered a futon. Was then notified that they might have mixed up orders and sent to the wrong address. They had shipped to the wrong person in a different state. They said they would re-route. Received 1 of 3 packages. When the other 2 did...
Read full complaint and 1 commentCraftmaster Furniture - Shoddy workmanship
Bought a chair made by this company. Badly made so asked for it to be fixed. Won't even bother to have a company rep look at chair. Use the local furniture dealer as their "eyes in the field". And this clown can't see the problem. "You have a perfect chair." is his mantra. My research shows that Craftmaster is a Chinese company based in the US. Owned by a...
Winter International - Improper Service of Damaged product
Brought a 3+1+1 seater sofa set from Winter on Oct 2009. Complaint on damaged leg was lodged by telephone after 2 months. They collected the product on 7th March and not yet returned.
Read full complaint and 9 commentsCoco Furniture - Dishonest & fraudulent
Coco Furniture is a manufacturer of contemporary furniture based out of China. I happened upon their site and contacted them to see if they sold directly to consumers. The saleperson was named Victor Young, and he told me I could order as much or as little as I wanted to order. Mr. Young was very responsive at first. He incentivized me to wire the funds by...
Read full complaint and 9 commentsWG&R Green Bay - Terrible extended warrenty (Ultra-Shield)
I purchased a sofa, love seat, and recliner from WG&R in Green Bay. The sales associate sold me the Ultra-Shield warrenty stating that any stain, rip, etc. would be covered by the company. About a month passed...Somehow, I dont know, there is a 1" rip in the face of the cushion of the sofa. I called WG&R and they said that I should get in contact with...
Read full complaintEverything Furniture - Illegal business practices
I submitted a purchase online with this company located in Corona, California. They charged my credit card immediately but I heard nothing from them. One week later, I inquired regarding the shipping date, to be told that the kitchen island that I had ordered was on back order and would not be shipped for over a month. I requested by email and telephone...
Read full complaint and 7 commentsStratford Company division of Caye Home Furnishings - Not complying with warranty
We purchased a Stratford Upholstery sectional new in April of 2009. Shortly after that, the upholstery started literally disintegrating (see picture). I contacted the store, which went out of business shortly after that. I contacted the company and have been corresponding with them via email. The company has refused refund or replacement. The company ha...
Bauhaus Usa - Do not honor warranty
A sofa I bought, which carries a lifetime warranty, broke. I purchased a living room set several years ago, but living alone, I literally NEVER sit in the living room. Over the summer, I noticed that one side of the sofa was sloping downward, resting on the floor. A friend helped me check the sofa completely, to find that the wood frame cracked and dowel...
Read full complaint and 2 commentsTamara L Paiva;DBA Tamara Paiva, INC.;DBA Paiva Designs - Took the money and did no work
I had known Tamara Louise Strobel Klimas Paiva for nearly 30 years. We had been estranged for the last few years when she made initiated contact with me. Tamara said she wanted to move back to Chicago and away from “the land of the hippies” as she referred to living in Boulder, CO. She said that she needed to have a reference in Chicago, and I was in need...
Read full complaintKey Sheen Industry Co. - Patio Furniture Set
Bought patio furniture around 26-30 months ago and ALL 6 arms on the chairs broke..Havn't been in hardly any sunlight, sits on patio, folded up against the house under a roof. But all arms broke in half on all chairs while sitting in them.
Read full complaint and 3 commentsCindy Crawford - Summer HYDRA Sofa - Quality
After months of trying to find the perfect sofa that had a nice look, I decided to buy (2) of the Cindy Crawford Summer HYDRA sofas. Our first mistake was buying it from The Brick, and our second mistake was believing that they were made in the U.S. when the tags said made in China. We have had problems with the stitching and back cushions, and we only had...
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