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Bauhaus UsaDo not honor warranty

E

A sofa I bought, which carries a lifetime warranty, broke.

I purchased a living room set several years ago, but living alone, I literally NEVER sit in the living room. Over the summer, I noticed that one side of the sofa was sloping downward, resting on the floor. A friend helped me check the sofa completely, to find that the wood frame cracked and dowels separated. Since the store went out of business, I contacted the manufacturer; I was instructed to submit a claim, a statement of the problem and photos.

About a month after submitting my claim, I got back my original letter, with a hand-written sentence on the bottom, stating that I caused the damage to the sofa by dropping it. I called customer service and spoke to the person who denied my claim. I told her I never dropped the sofa and that if she had looked at the photos, would have seen that there are no signs of wear or use, even though I've owned the sofa for 4 years. Since I know I did nothing to cause the damage, I insisted on speaking to someone of higher standing. I was referred to a vice president, who I tried to reach no less than two dozen times. Even when I was told he was available, he refused to take my calls.

I paid $1100 for the sofa. To fix it on my own would cost more since as a result of the frame cracking, the upholstery was also damaged. Now, I get to choose between throwing out a sofa I've never sat on or spend another $1500 to make it usable. Since I live in New York and the manufacturer is in Mississippi, I cannot take them to Small Claims Court.

Responses

  • Jr
    Jrolph Jan 31, 2015

    I purchased a Bauhaus sofa from Boston Interiors. After less than 2 years and while still under warranty we noticed that the frame was completely falling apart under the sofa, going through the fabric covering the sofa. After many months back and forth, Bahaus sent someone to inspect the sofa. The individual that came said the sofa had been defective since purchase and was not properly stapled. Bauhaus resolution was that at our own cost we could ship the sofa back to North Carolina for a free repair. The cost of shipping the sofa back exceeds the price of the piece itself. Boston Interiors stated that if we transported the piece across state they would repair it. Still a major inconvenience on the part of the consumer after paying for a defective sofa. I have never heard of such an outrageous policy. After talking to my friends heard of instances with other furniture companies including Pottery Barn, Ethan Allen and Ballard Designs where the product was replaced free of charge. Will never buy at Boston Interiors again- will never buy Bauhaus again

    1 Votes
  • Ci
    CIV5 Jun 22, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Purchased a Bauhaus sofa and oversize chair 6 months ago with a ticketed price of $1100 and $800 respectively. After about 3 months I started having concerns as to the quality - the fabric appeared to be stretching out, the chair "creaked" on the inside of the right arm, the sofa cushions appeared to be sagging and the fill in the seat cushions was beginning to bunch towards the front of the seat. Mind you, there are only two of us in the house - no kids, no pets. Well two weeks ago while sitting in the chair there was a loud "thunk" and I dropped down about an inch - several minutes later another "thunk" and again the seat dropped down. We looked under the cushion and could feel that one side appeared lower and soft. The next day looked under the chair only to find something hanging down to the carpet. Called the Furniture store I purchased it from and was told there was no warranty. Took the chair in to them and they found that two springs were broken and one wood brace had completely cracked in half - the owner of the store said that it was a stress fracture due to an error in construction. Well to make a long story short they contacted Bauhaus and were told by Bauhaus there was nothing they could do - come on - six months and insinuated that I had done something to cause all of these problems. Mind you, I am a small woman and am the only one who sits in the chair and maybe 3 hours a day in the evening. I am now having problem with the dealer that I purchased from as Bauhaus will do absolutely nothing - all that the dealer will do is add some fill to the cushions and they do have another identical chair in their warehouse to replace the 6 month old broken chair. They will not stand behind any thing else that may go wrong. DO NOT PURCHASE BAUHAUS FURNITURE!!! THEY WILL NOT STAND BEHIND THEIR PRODUCTS AND ANY FURNITURE DEALER SHOULD AVOID THEM

    1 Votes

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