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CB Furniture Stores Review of Stratford Company division of Caye Home Furnishings
Stratford Company division of Caye Home Furnishings

Stratford Company division of Caye Home Furnishings review: Not complying with warranty 6

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10:47 am EST
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We purchased a Stratford Upholstery sectional new in April of 2009. Shortly after that, the upholstery started literally disintegrating (see picture). I contacted the store, which went out of business shortly after that. I contacted the company and have been corresponding with them via email. The company has refused refund or replacement. The company has offered to send me enough of the same fabric to recover the sectional at my expense. I refused to accept the same fabric and feel they should send me a different fabric and have it recovered at their expense. Although the representative I have been corresponding with (Since July) has been very nice, I asked to be referred to her supervisor on November 11, and I have not heard from them since.

I am not sure if I will receive any satisfaction regarding my warranty claim, but I wanted to warn others that this company has not complied yet. If my claim is fulfilled satisfactorily, I will post that as well.

J. Splichal
[protected]

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Ken Oran
Brighton, US
Nov 07, 2010 2:26 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

I am looking for a replacement cable for my Monte Carlo Loveseat. Item # is U3438W3T7S42911, and Style is U3438 W3. Serial number is [protected]. The original cable broke off at the handle, so I need to replace it.

Please provide parts and ordering information.

Thank you!

Ken Oran
kojomojo@sbcglobal.net

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Ken Oran
Brighton, US
Nov 07, 2010 2:27 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Replacement parts

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GRyerson
Dayton, US
Aug 26, 2011 9:27 pm EDT

The cable broke on my Stratolounger recliner sofa. I've been looking online for a couple hours for a replacement part. I stumbled onto a news item from July 2010 saying that Caye Furniture, the parent company of Stratford and Strato-lounger products, was going out of business. That was over a year ago -- which explains why we're having so much trouble finding parts or getting the company to answer calls. Good luck, folks!

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Chris DeRosier
El Cajon, US
May 07, 2012 11:09 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I have an item #[protected], Style 379875
PEMBROKE RKG REC W/MSG
[protected] CNTL#014589 SHOP#421321
SERIAL #[protected]
Recliner and i lost the a/c adapter to plug it in and operate the massager.
Can you help me find the replacement?

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Alwilda
Havelock, US
Jan 02, 2014 12:13 pm EST

I'm trying to get a replacement cover for a seat on a chair I purchased by your company PA-25459 is the number I got off one of the tags it is one of the end pillows. Can you help please.A divison of Caye Uphostery.

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jawagner
US
Jun 30, 2016 7:07 am EDT

I am looking for a replacement part. I need a rocker recliner mechanism. The item number is u3891w6t7s50662. The serial number is [protected]. the style number is u3891 W6.