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Resolved
Cindy Crawford sleeper sofabar in back

H Review updated:

We received a pretty sofa that had felt comfortable in the showroom. My mother had difficulty sleeping on it. My husband and I were up all night in pain. Rooms To Go sent a technician, who found no manufacturing defect. Yet, the frame is made with a bar that slopes northward, creating a ridge in the mattress at the middle of a person's back. Customer service just told me on the phone that they do not warranty for the design of the sofa. With the manner of her voice, it was obvious she has had to tell this to many other customers. I would have been satisfied to exchange (and pay difference) for an upgraded model; they said no. I'm stuck with spending hundreds on a poor performing product. Extremely bad customer service. Last time we shop there!

Responses

  • I have experienced the exact problem with this sofa from the Panama City Florida store. The visit from the Rooms to Go technician was an absolute joke. He agreed that the sofa had a stiffness where the bar is located, but told me that my upgrade with the posturpedic mattress probably added to the problem. He then told me that if I ordered a hundred of these they would all be the same. I got a call from Patty with Rooms to Go the next day and she told me that the technician reported that there is no factory defect.

    0 Votes
  • Xy
    xyzz0 Jun 17, 2014

    It is impossible to sleep on the Cindy Crawford sleeper sofas because of the bar across it in the middle of your back. It is extremely uncomfortable. Absolutely the worst sleeper sofa I've ever experienced.

    1 Votes
  • Et
    Ethan Jefferson Dec 18, 2015
    This comment was posted by
    a verified customer
    Verified customer

    Readdddddd!

    Comments

    -1 Votes
  • Pr
    prosthetist Oct 26, 2017

    @Ethan Jefferson Wait, so did you ever find where the reinforcement bar is? I can't figure out which one it is, and my sleeper portion won't unfold completely. The end third of it remains propped up!

    0 Votes
  • Jw
    Jwheat Mar 05, 2016
    This comment was posted by
    a verified customer
    Verified customer

    The sticker says to remove strews. The support bar on my couch is attatched with rivets. I can remove the rivets but if i do will this void some sort or warranty?

    0 Votes
  • De
    Deanna Marsh Mar 17, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Where on the product is this sticker located, and why don't the technicians know about it? Has anyone removed the bar yet? Are you able to considering the rivets are there?

    1 Votes
  • An
    anon! Jul 11, 2016
    This comment was posted by
    a verified customer
    Verified customer

    I see the sticker that says to remove the reinforcement bar. The problem is that it is riveted!!! what can you do? You can not sleep on this "sleeper" sofa!!!

    0 Votes
  • Ma
    Maspears Aug 14, 2016
    This comment was posted by
    a verified customer
    Verified customer

    So which piece is the "reinforcement bar". They're all riveted so none are removable! Can't even use the bed!!!

    0 Votes
  • Ka
    KathKath Aug 20, 2016

    I contacted customer support about how to locate the 'reinforcement bar' that the sticker tells you you must remove before use. It turns out that the bar has been removed in the warehouse prior to delivery, which is why the remaining bars appear riveted and are not meant for removal. It would be nicer and clearer if they removed the sticker that tells you to remove the bar, at the same time that they remove the bar, but... And I clarified - the bar that is removed runs from head to foot and is screwed into the wooden frame, it does not run side to side (armrest to armrest), and is not riveted, so it is gone when delivered. I hope this saves someone else some time.

    6 Votes
  • Me
    Merryd May 29, 2017

    @KathKath Great explanation, but I am still stuck with a terrible sleeper that I can not use!

    2 Votes
  • Ma
    Maspears Aug 20, 2016
    This comment was posted by
    a verified customer
    Verified customer

    Great explanation. Thank you so much for sharing this information.

    -1 Votes
  • Al
    Alja12 Jun 21, 2017

    The bar in the Cindy Crawford bed is terrible! it makes the bed useless! I have a question for you attorneys out there. If I sue Rooms To Go in small claims court and bring these comments in, do I have any case? Can I sue them and on what grounds would I sue them? This is obviously a known manufacturer's defect.

    -1 Votes
  • Ga
    Gail Golden Moyer Jun 25, 2017
    This comment was posted by
    a verified customer
    Verified customer

    I just turned mine upside down to remove it. I saw the rives and googled it. I'm so happy you posted this. I only laid on it to watch TV and I felt there was a crowbar in my back. I feel for my guests. Please keep me posted on a solution.
    Thanks
    [email protected]

    0 Votes
  • St
    Stuart Simpton Jan 24, 2020
    This comment was posted by
    a verified customer
    Verified customer

    @Gail Golden Moyer Dis it break the bead in any way?

    0 Votes
  • Al
    Alja12 Sep 26, 2017

    Actually I'm going to sue Rooms To Go in small claims court as they say the bar is a "customer preference". If you know of any other posts regarding this sofa sleeper from Rooms To Go, please let me know. I went on a road trip and other sofa sleeper has the bar dropped so it doesn't go into your back.

    0 Votes
  • Br
    Brian Ph Oct 12, 2017
    This comment was posted by
    a verified customer
    Verified customer

    Yup, we got sucked by rooms to go.There is NO way they are not aware of this deficiency.If someone tries to sleep on this defective product, I fear there could Be musculoskeletal issues requiring medical treatment.I am in south Florida and am going to consult with a negligence attorney.Then I will give the Retailer an opportunity to make good, and if not
    we shall persue .

    Comments

    1 Votes
  • TellUsRTG Nov 07, 2017
    This comment was posted by
    a verified customer
    Verified customer

    We are deeply disappointed to hear that you have not received the service that you deserve! Please send us an email to [email protected] and we’d be happy to help any way that we can!

    1 Votes
  • Do
    DollarStretcher Dec 08, 2017

    Anyone can file a complaint with the Better Business Bureau and the Department of Consumer Protection in their state. Also if you paid with a credit card you may be able to dispute the charges. Check with your credit card company. Also, Clark Howard is a consumer advoand may have some helpful advice. I'm not an attorney and this is not advice. I'm just sharing information.

    0 Votes
  • TellUsRTG Dec 21, 2017
    This comment was posted by
    a verified customer
    Verified customer

    @DollarStretcher We've caught your other comments and unfortunately, it is more common to disclose any negative feedback verses positive and/or positive resolutions provided. We maintain our A+ BBB rating by addressing any and all complaints appropriately. It is our sincere hope that you allow us the opportunity to review your account for any concerns or issues with your merchandise. Please send us your order number or phone number associated with your order to [email protected] and I will be happy to assist you in any way that I can.

    1 Votes
  • Sh
    Shari Gaither Jul 09, 2018
    This comment was posted by
    a verified customer
    Verified customer

    My company bought the Cindy Crawford sleeper yesterday from Rioms to go in Charlotte and it will be impossible for my guests to sleep on because of the way it’s designed. I think there are enough consumers affected for a class action lawsuit.

    -1 Votes
  • TellUsRTG Jul 17, 2018
    This comment was posted by
    a verified customer
    Verified customer

    @Shari Gaither Impossible to sleep on a sleeper sofa? Something definitely doesn't sound right. If you could email us your order info to [email protected] we'd be happy to look into this!

    1 Votes
  • An
    ankitmash Aug 04, 2018
    This comment was posted by
    a verified customer
    Verified customer

    It is impossible to sleep on the Cindy Crawford sleeper sofas because of the bar across it in the middle of your back. It is extremely uncomfortable. You cant sleep at all on tilted sofa bed without damaging your back muscles.

    0 Votes
  • Ra
    RandL76 Sep 22, 2018

    I am having issues unfolding the sofa into the sleeper position. I feel like I'm a fairly intelligent person when it comes to problem solving, but this one has me stumped. Is this how everyone else's sofa unfolds? What am I doing wrong? See attached picture.

    1 Votes
  • Ra
    RandL76 Sep 22, 2018

    @RandL76 Apparently the picture did not upload with my question...

    0 Votes
  • Jd
    Jdb123 Oct 16, 2018

    Thanks all for the posts. Any recent news on this? Just tried sleeping on this things and decided my chances are better standing up. I’m thinking the bar is supposed to have screws instead of rivets and that it is supposed to be removed.
    The rep that KathKath talked to must not know what they’re talking about. The sticker says to put sleeper on its back and partially unfold to remove bar. If this was referring to a head-to-toe oriented bar then one would not be able to partially unfold the bed. She was probably just saying anything to get off the phone. Please post any updates. Thanks!

    0 Votes
  • Ga
    Gaby Garcia Dec 30, 2018
    This comment was posted by
    a verified customer
    Verified customer

    I am having the same problems extremely uncomfortable and also my mattress has mud...

    0 Votes
  • Ed
    Eddie's mom Sep 25, 2019

    Just opened the sleeper removed and removed the plastic mattress cover. Now the mattress will not slip back in place. The bar that says lift here will not bend down so I can't put the sofa back together, sit on it etc. I'm a female senior and usually strong enough. Any suggestions?

    Comments

    0 Votes
  • Pe
    Pekin Sep 28, 2019

    We’re having the same cross-bar issue. I’d like to email the costumer service department that has responded to theses complaints, but the email address appears to be protected. Could someone please give me the address? Also, has anyone been satisfied with the response from RTG after emailing them?

    0 Votes
  • Ju
    Julescap Oct 22, 2020

    Infer!! That bar hurts. This is awful

    0 Votes
  • Ju
    Julescap Oct 22, 2020

    Rooms Togo has horrible customer service!! I’m pissed about this uncomfortable sleeper sofa

    0 Votes
  • Tr
    Tracy Cramer Nov 11, 2020
    This comment was posted by
    a verified customer
    Verified customer

    Just a got a sleeper. No bar stuck in my back.

    But regarding the REINFORCEMENT BAR from the start of the thread, here is a pic. Just unscrew it and done.

    Comments

    0 Votes

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