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1.4 356 Reviews

Frontier Communications Complaints Summary

33 Resolved
322 Unresolved
Our verdict: If considering services from Frontier Communications with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Frontier Communications reviews & complaints 356

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2:00 pm EST
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Frontier Communications Bad internet service this is ridiculous tech that don't know their job

We have had problems with frontier 2G internet service and had a another technician come out again because the 2gig port was not working correctly again 2/19/24 9:30am tech stated that the 2 gig service is unreliable and i would have to agree with him. Are service started 1900 down 1925 up now we are only getting 1400 down 1034 up. the tech seem to really not want to troubleshoot the problem and all he did is complain on how bad the 2 gig service is. when he came out are service speed was at 1100 down 51 up he replace the 2 gig adapter i am not really happy with this service i have had 6 or 7 tech out here since this service has been installed . Had 4 tech come out and they had never worked on this type of modem. this is ridiculous

Desired outcome: All I'm asking is to fix the service that I'm paying for, and for a tech to know the modem that he is working on an not complain on how bad the modem is

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12:16 pm EST

Frontier Communications How long does it take to fix a broken box in my yard??? Answer two months and counting

Two months ago, I noticed that the inground box Frontier has in the easement next to my house had been shattered. I immediately called for service. The first team that came out let me know that they were not able to repair the box and that a construction team would have to do it. They offered to have one sent out. After a 45 days I called again and a construction crew was scheduled so I was told to be out in a few days. When the crew arrived they offered the same excuse as the first crew. They were unable to complete the repair and a construction crew would need to be scheduled.

So I took it upon myself to contact Frontier NOservice. The first person I spoke to kept telling me how sorry she was for my problem. She was SORRY. In fact she is the sorriest customer service person I have ever spoken to. She failed to realize that it was not my problem but THEIR PROBLEM. I finally encouraged her with some rather flowery words to be silent and go get a manager for me to speak with as she was unable to help me. She put me on hold and 15 minutes later came bat to say that the manager was too busy and would have to call me back in an hour.

I waited an hour and received no call from said manager. So either she was lying or the manager did not really intend to call me. So I called them. This time to my amazement I got a gentlemen with some strong customer service skills. He listened to my story and immediately got me connected within 2 minutes to his supervisor. His supervisor got me scheduled for the next day January 12 with a construction crew so I thought. On January 12 I received a call to tell me that the construction crew would not be arriving and that they would come out on Monday, Martin Luther King Jr. Day. As I thought about it I realized that the crew would need to be exclusively white as no self respecting Black Man would work on Martin Luther King Jr. Day. So silly me I called back and explained my concern one more time.

This time the off-shore Frontier NOcustomer support connected me with someone in the USA. I was prematurely elated. The gentlemen I was speaking with was very customer service oriented. He even got to the point where he said I don't even care if they are recording this call. It is wrong what we are asked to do to our customers.

The bottom line is that Frontier uses a third party to complete all "construction related" service calls. They can only issue request and have no mechanism for scheduling. He understood that in a few months my wife will begin to teach swimming to small children and that the broken box is a potential safety hazard. He even took the issue to his manager and his manager blew him off. I shared with him that he should not be surprised as I had looked up the number for the corporate office online and called it. The AI voice that answers offers you two choices: press 1 to speak to sales, press 2 for the operator. Neither option does anything but take you in a loop. I challenged him to try the number at lunch.

So now my question is: Is there one single person in upper management at Frontier that gives a damn about customers. After all we are the reason you even have a business.

Just so you know I am posting a sign over your broken box that states if you are injured by this broken box, please sue Frontier. They are the ones responsible for not getting it repaired.

If you decide to be serious about fixing your broken box you can call me at [protected]

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Update by Cavrone

I tried looking up the corporate offices phone number and called it. You are right you don't get to talk to anybody. Just more proof that they don't care about customers.

Update by Cavrone

I am not surprised. Frontier has never cared about customers.

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11:48 pm EST
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Frontier Communications Internet service

I was a loyal customer of your service for roughly 3 years and cancelled service about 5 months ago.

I am being billed 53.88 for a cancel fee. It is now with a collection agency.

I am requesting validation of the debt showing me where I signed anything that stated if I cancel service I would be charged a cancel fee when I was NOT under any contract?

I am filing a dispute with the collection agency and the Attorney General's office because charging cancel fees in the free world is outrageous and plain sad. And to think that I was going to return to Frontier until I saw this just left a bad taste in my mouth.

Please provide legal proof of what I signed or remove this bill from my records.

Jane Plude

25403 Taupe Ave.

Moreno Valley, CA 92553

[protected]@gmail.com

[protected]

Reference # [protected] (Credit Collection Services)

Claimed loss: 53.88

Desired outcome: Erase it and clear my record because I paid you every month of every year EARLY and I owe you nothing!

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Is Frontier Communications legit?

Our verdict: Complaints Board's thorough examination reveals Frontier Communications as a legitimate entity with notable strengths. Despite a 9% resolution rate on customer complaints, which invites a closer look, Frontier Communications stands out for its commitment to quality and security. Clients considering Frontier Communications should delve into its customer service record to gauge compatibility with their expectations.

Frontier Communications earns 91% level of Trustworthiness

Perfect Trust Endorsement: Frontier Communications achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for Frontier Communications. The company provides a physical address, 2 phone numbers, and email, as well as 4 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

Frontier.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Our scan shows Frontier Communications website is free from malware and phishing activities, which are types of online threats that can include viruses, worms, Trojan horses, ransomware, and other malicious code, as social engineering tactics used to trick users into sharing their personal information.

Frontier.com you are considering visiting, which is associated with Frontier Communications, is very old. Longevity often suggests that a website has consistently provided valuable content, products, or services over the years and has maintained a stable user base and a sustained online presence. This could be an indication of a very positive reputation.

Frontier Communications website is deemed to be popular and indicating that it receives a high volume of traffic. It is important to be cautious when using a highly trafficked website, as it may be a target for cybercriminals looking to exploit vulnerabilities or steal personal information.

However ComplaintsBoard has detected that:

  • While Frontier Communications has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 9% of 355 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • You should not trust a website that appears to be parked, especially if you have already paid money to the website. A parked website may be a sign that the website owner is no longer actively maintaining or developing the site, and there is a risk that the site could be a scam.
  • Frontier Communications protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  • We conducted a search on social media and found several negative reviews related to Frontier Communications. These reviews may indicate issues with the company's products, services, or customer support. It is important to thoroughly research the company and its offerings before making any purchases to avoid any potential risks.
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7:15 am EST
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Frontier Communications No modem for over a month

I upgraded my service to a 1GB and a new modem. My first order and second order in October were done by two incompetent people. So, I placed a third order on November 8 and finally felt comfortable with the operator. I was told that my service has been upgraded to 1GB and I will receive my modem very shortly. Signed into my Frontier account and it says 1GB. Needless to say, very shortly turned into one month and I have no new modem. I am using the old modem, never received my upgraded modem, still receiving approximately 50 Mbps. That is nowhere near the 1GB I am suppose to receive. I want my new modem!

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4:29 pm EST
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Frontier Communications Frontier Internet Service

Paid for billing cycle Oct 25 - Nov 24, 2023, on 11-6. Cancelled service Nov 27, 3 days after new billing cycle started. Returned equipment and recvd confirmation of return 11-30. Now we are being billed for service through Dec 25 (for service we WILL NOT RECEIVE) along with equipment return restocking fee of $50. When we called the 800 number, we were connected to Ft. Lauderdale, Fla. They refused to pro-rate our bill as we were told they would do on 11-27. They would not help us with the unwarranted charges. We are requesting a pro-rated bill. We do not want to pay for service we will not receive.

Desired outcome: Bill of 70.98 be pro-rated to charge for only the days of service (3 days), NOT THE ENTIRE MONTH.

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10:13 pm EST
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Frontier Communications Awful customer service

Biggest scam.. Lousiest service.. only robotic automated customer service (wether by telephone or on their website or by opening a order ticket) regardless which one they’re each programmed to

1. Collect every possible information, from email, bank info, cell #, etc…

2. Collect a payment

3. Sell a new product

4. Never a live person

The automated gave me a SATURDAY 8:00am-5:00pm appointment, never showed up till 9:00pm with zero curtsy call/text from technician or anyone. Then on SUNDAY assumed a reschedule for MONDAY 8:00-5-00pm.. How reliable is this company and how low is their customer integrity SCAMMER, for Frontier is a milking the client is their mission

Desired outcome: Full refund and proper appology

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11:57 am EST
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Frontier Communications Internet and phone

My internet and phone began going out on october 1 2022 on every little rain and was not fixed until july 22 2023 and after several attempts frontier never did adjust for the 77 days i had absolutely no service. I complained many times but only got the run around so i finally disputed the bills but never able to get it corrected.

Also , i asked for my acp discount on april 17 2023 and to this day never received.

Frontier also has been charging me a printed bill fee which i have never agreed to.

These billing problems has been going on for a year now and i decided to only pay what i actually owe but billing at frontier keeps saying i am past due etc, with threating disruptions of service.

Will someone please straighten out my billing.

Marlyn beach

account [protected]

Claimed loss: UNKNOWN

Desired outcome: CLEAR MY BILLING AS I OWE PRONTIER NO PAST OVERDUE CHARGES.

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3:05 pm EST
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Frontier Communications Order

I had Fios installed on my property in June. I have repeatedly asked for them to bury the line. It is laying out surrounding my property and we all continue to trip on it. I am concerned with the snow coming in the next month or so that my husband will not see it and trip and get badly hurt. I have called and expressed my concern, I have been given dates and they continue not to show. I would cut it out but was told to be safe which leads me to think that could be dangerous. I am at the mercy now of Frontier and their terrible service for leaving this like this for 5+ months. Our neighbors next door told Frontier he would have it installed if they don't treat him like we have been treated. Well they installed his line and came right out within 2 weeks to bury it. RIGHT NEXT DOOR! I continue to get the run around. I wanted it noted that I have tried and tried and if something happens to my husband or myself or anyone for that matter on my property, you will be looking at an unfortunate lawsuit for medical bills as well as punitive damages for knowingly continue to leave it this way. I am asking one more time for it TO BE BURIED PLEASE.

Desired outcome: Line Buried Promptly

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6:27 pm EST
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Frontier Communications Fiber optic line installation

Around the date of November 10, 2023, a home in Venus Texas had a sewer back up that came into the home. 4 days later, the sewer backed up again into the home. Plumbing line inspector put a camera in the sewer line to see what was causing the backup. At that point he found a line of some kind that was board thru the sewer pipe upon its installation. Plumbing company came and excavated the sewer line in the front yard of home. In doing excavations and replacing the main sewer line for the home, it was determined that the line in question was a Frontier Communications Fiber Optic line that had been board thru the sewer line for the home. The back up ruined the flooring in the living room, bathroom, and closet in the front of the home. I need someone to contact me in regards to this issue. Damage ticket # 5267 created 11-20-23. maintenance ticket # 614-1513 spoke with Katy at damage department.

[protected]@yahoo.com

Claimed loss: Flooring, main sewer line replacement, remediation cleanup of damaged property.

Desired outcome: Reimbursement for losses.

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7:49 am EST

Frontier Communications Frontier and all the stations suck

Sick of paying a [censored] load of money to keep watching the same movies and shows everyday all the programs and movies out the and it's always the same [censored] over and over again and then you people will drop stations but the bill don't go down it's [censored]! I know you people don't give a [censored]! What your customers have to say though cause your getting your money!

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2:28 pm EST
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Frontier Communications - Un-ordered delivery, return problem

The problem I have is returning wi-fi equipment that I didn’t order. ( Order # FI10814509) I finally got to talk to somebody in customer service. They said they would e-mail a Q code or QR code to me for returning via UPS. I never did receive that code , and checking my account online (account # [protected]) I noticed I was being billed for the wi-fi...

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8:33 pm EDT
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Frontier Communications The internet speeds

We've been paying for high speed internet for about 5-10 years from Frontier Communications . We're supposed to be getting 6-9mb/s but we're getting hardly 1mp/s usually about 0.80mp/s as 5 different internet speed tests have told us. But go to frontiers website, and boom 6mp/s so i think they're scamming us. Is there any way to improve our internet speed? They refuse to add fiber optics out here.

Claimed loss: Here is an estimate, truth be told i dont know the exact numbers but its probably like: Total Cost = $70/month x 120 months = $8,400

Desired outcome: We really just need better internet speeds for this. Its horrible.

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12:13 pm EDT
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Frontier Communications - Home internet

To start with the Services that are provided should be a min of 6 mbps... And they are not complying with with they say they are providing as you will see in the image provided below on a speed test of their service. This next items is an email that I provided after canceling my service: My apologies, things were a bit crazy on Friday. I appreciate your...

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12:05 pm EDT
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Frontier Communications Email account has not worked since 10/05/23

Email account has not worked since 10/05/23. Since this date I have chatted with technical support multiple times and called customer service. Not one person has a solution for how I can fix the problem. Frontier reps say others are having same issue. I have had this "email only" account since ziply fiber took over for frontier in Gresham, Oregon. I rely heavily on this email address. I am very frustrated that this has not been resolved. My email address is [protected]@frontier.com

Shannon Regan

503.663.1870

Desired outcome: Fix the pop3.frontier.com server so I can access my email.

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7:02 am EDT
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Frontier Communications - Negligent workers

They busted a 2 foot section of sewer line when they were digging in front of my home. Instead of fixing the obvious mistake they proceeded to dump dirt on it and backfill the hole and then asphalt on top. Days went by, waste and gases built up till at 2am I awoke to everything pouring out of the toilets, flooding the bathroom, running down both direction...

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2:22 pm EDT
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Frontier Communications TV/Internet

Called in Saturday 09/16 got someone overseas she was no help at all! Said it was my STB and ordered a new one for the tech to install the 22nd, That was unacceptable so I called on the 17th early once again got someone overseas! She proceeded to do a bunch of stuff on her end and knocked out my router, But, good news! The tech can come out Tuesday as he needs to install the router. Tuesday (today) I called and asked if the tech was going to show up and he said there is NO ticket! The only good thing was he (from US) corrected the problem!

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12:42 pm EDT
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Frontier Communications That's the appreciation for being a customer 10+ years

I have been a Frontier customer for 10+ Years.

It has been a nightmare whenever I had to communicate with customer service or technical support :(

(I always wondered why they have the word communications in their business name when they're the absolute worst in communication.)

When I moved out, I called them to notify that I left and I won't use the services anymore, and I will transfer the account and phone number to the next owner. They told me I need to call in with the new owner on the line.

However, there was a misunderstanding as I got the impression that the account is on hold in the meantime as no- one will use it. But in fact they were still applying bills to my account and I had to pay for 3 extra months for no reason.

I called them and explained them the situation, but I was talking to a wall, no-one has been willing to help me, I tried supervisors etc. But they showed no understanding, compassion or any honor for being a loyal customer 10+ years.

Thank you Frontier!

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12:06 pm EDT
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Frontier Communications - Recovery my e-mails

First off I'd like to say frontier communications is the worst Phone, internet service in the United States. All their live person's are from call centers in either India or the Phillipines and they have no clue on how to fix ANY THING! After years of Frontier service I decided to move and get another internet supplier. Frontier deleted my passwords and...

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7:39 pm EDT
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Frontier Communications Internet

Harold R. Shipman vs. Frontier Communication for fraudulent charges and threatening to file with collection agency even though his services were cancelled April 2022 and the bill had been paid. After a supervisor found that reports for my parent's lack of services were made and confirmed due to the outages in the in rural area from May-August 2022 were paid in full Frontier could not provide services. He is the attached link for all communications since April 2023: https://drive.google.com/file/d/1hPc9rEkyAYVZ_39nuk9MXTaWQx8S26QS/view?usp=sharing.

My name is Anita Swaner-Templeton, daughter of Harold R Shipman and I am listed on this account. I have been assisting my dad with all accounts since my mother got ill with renal disease. She died October 20, 2022.

Desired outcome: Require Frontier communications to review all phone calls, emails and chats regarding this account, stop the threatening letters and refund his money based on the conversation we had with the supervisor on April 10, 2022

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8:02 am EDT

Frontier Communications internet customer service

I just received my ACP ID # and I called customer service on Aug 2, 2023 @ approximately 6pm. The CS reps, after finding out there was no sales commission on my request, repeatedly kept lying to me, sending me back to the beginning of the calling que, until finally the office closed at 7pm, this happened at least 5 times.

If this is the way Frontier does business, I will have to go elsewhere, it was hard enough to get the ACP Approval, but now I cannot get through, Frontier's poor customer service dept to us it.

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Frontier Communications In-depth Review

Company Overview:

Frontier Communications is a telecommunications company that has been in operation for several decades. They offer a wide range of services including internet, phone, and television. With a strong presence in both rural and urban areas, Frontier Communications aims to provide reliable and affordable communication solutions to its customers.

Service Quality:

Frontier Communications is known for its high-quality services. Their internet and phone services are reliable and consistent, ensuring that customers can stay connected without interruptions. Customer satisfaction levels are generally positive, with many customers praising the company's commitment to providing excellent service.

Pricing and Value for Money:

Frontier Communications offers competitive pricing for its services. Their pricing structure is transparent and customers have the option to choose from different packages based on their needs. When compared to competitors in the industry, Frontier Communications provides good value for money, offering reliable services at affordable prices.

Customer Support:

Frontier Communications has a dedicated customer support team that is available to assist customers with any issues or concerns. Response times are generally quick, and the support team is effective in resolving customer issues. Customers can reach out to Frontier Communications through various channels, including phone, email, and live chat, ensuring accessibility and availability of support.

Network Coverage and Speed:

Frontier Communications offers extensive network coverage, reaching both rural and urban areas. Their internet speed is commendable, providing fast and reliable connections for customers. When compared to competitors, Frontier Communications' network performance is on par, if not better, ensuring a seamless online experience for users.

Technology and Innovation:

Frontier Communications keeps up with industry trends and implements technological advancements to enhance their services. They strive to provide cutting-edge technologies and features to their customers, ensuring that they have access to the latest innovations in the telecommunications industry.

Transparency and Communication:

Frontier Communications maintains transparency in their pricing, terms, and conditions. Customers can easily access information regarding their services and pricing plans. Communication from Frontier Communications is clear and effective, ensuring that customers are well-informed about any updates or changes.

Overall User Experience:

Overall, Frontier Communications provides a positive user experience. Their services are reliable, their pricing is competitive, and their customer support is responsive. While there may be some room for improvement in certain areas, Frontier Communications is a reputable telecommunications company that offers quality services to its customers. Based on the assessment, it is recommended to consider Frontier Communications for reliable and affordable communication solutions.
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