There are alot of mistakes in the way customers problems are dealt with the inability to communicate with the person that can understand and resolve their problem. Everything about your online login is far too complicated for someone already irritated to deal with. And for the sight or hearing impaired almost impossible. You have the makings of an awesome company. I was in retail management for tandy corp. For 20 years along time ago and knew mr. Tandy personally back in the day when the customer was treated as our most valuable asset. They where not always right but made to feel that they where. I hope you find some of this helpful. Thanks.
The internet was down almost every day. I have only had it for 2 months and every time that I have to get a tech out here, it takes a full week. I wanted to cancel since it isn't working for me and they said the cancelation fee would be $3, 000! I am floored. I have a small business and can barely afford their terrible service but I can not pay that and three grand to get out of it. You would think that because I had so many problems with their service that they would be apologetic for their failure and wave the fee. But no
On February 12, 2018 I was supposed to have internet and phone service installed for the second time with Vyve Broadband. Twice I have been promised internet/phone service only to be told by an unprofessional installer that they would not deliver the guaranteed service. My frustration stems from being promised service twice. Our home is within the service range for Vyve, and they have service on the east side of the creek to the last house (which is past our residence) but refuse to provide to our location because of 600 feet.
I have requested this matter be escalated with the contacts I had at the company and I have not had a response. I have filed a complaint with the Better Business Bureau of Oklahoma. I will continue to present complaints with as many outlets as possible.
I feel my request is simple and it is a revenue stream for your company.
First of all I took a (day off of work to wait for the guy to show up to install my internet) of course...
Vyve took two years to bury 500 feet of coax cable from front of Hi Point Estates condominium property to my...