Menu
For Business Write a review File a complaint
Frontier Communications Customer Service Phone, Email, Contacts

Frontier Communications
Reviews and Complaints

frontier.com

Learn how the rating is calculated

1.4 3 Reviews 361 Complaints
Claim Your Business
Take control of your profile: address complaints and engage with reviews
Write a review File a complaint

Frontier Communications Complaints 361

ComplaintsBoard
M
11:18 pm EDT

Frontier Communications Internet service speed we pay for 500mps

The internet speed we pay for should be 500mps. The speed is up and down and we have to give up watching movies as it does not download and kicks us off or it is slow. Down to 15mps - 30mps some days.

Our internet was not working to the speed we pay for.

This Ticket #: 8408855 Created Date: Jun 25, 2022 Status: Completed Tech ran a new cable and was O.K. for a week. Now we can't download and watch movies because our internet isn't working at the 500ps we pay for! We are tired of dealing with this poor service and we are looking for another company to do business with. Every time I call into the CHAT support I have got the run around. The last time a tech, (Mariol sp) she sent a signal into our home system that tripped the GFCI the wall unit was plugged into!

What are you going to do to keep us as a customer?!?!

Desired outcome: FIX OUR INTERNET SERVICE, Refund us the last 3 months of internet service.

Read full review of Frontier Communications
Hide full review
ComplaintsBoard
P
3:53 am EDT

Frontier Communications WiFi pricing and speed

Terrible terrible customer service! Cannot understand the customer service peoples accents. Must hire out of country. Also I’m a longtime customer as live in rural area and we have no choices here. I’m paying over 90.00 for slow subpar service. 90.00+ a month! That’s insane! I’m moving soon, God Willing, and hope I never have to deal with Frontier again. Hughesnet is the absolute worst and Frontier is second worst.

Desired outcome: They need to reward long term customers with lower priced internet services, not just entice new customers with super low rates for a year! 😡😡😡

Read full review of Frontier Communications
Hide full review
ComplaintsBoard
K
12:39 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Frontier Communications Misrepresentation

I was advised to switch my phone plan in order to save money.

I was told Frontier's Basic Plan would be cost effective. I would

no longer have caller ID or call waiting with this service. I was

not informed that each outgoing call would be charged to my bill.

My bills were quite high as a result. I believe Frontier acted

fraudulently by not informing me of the charges.

Read full review of Frontier Communications
Hide full review
ComplaintsBoard
B
4:10 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Frontier Communications Miserable and unreliable internet and phone service

I returned to Frontier Fios in mid-April, from Spectrum. I had to make the change back to Frontier because Frontier kept my telephone number hostage. I have had the same phone number for more that 30 years and Frontier was unwilling or unable to port that number over to Spectrum. Since I reverted to FIOS the service has been unreliable and frequently intermittent. It interrupts streaming television ans many as 10 times in an hour. And when it happens the interruption can last for as little as 10 seconds to more than 5 minutes. Telephone conversations also disconnect when there is an interruption. I have done more than 30 on-line chat sessions, technicians via telephone and had technicians come to my home twice. Nothing has resolved the miserable service. I am sick and tired of being told, “It’s not Frontier’s problem.” I am attaching file that demonstrate examples of the failures I am encountering. I also have video clips that I am unable to include, because the duration of the failures cause the files to be too large to attach.

While using Spectrum’s internet service I never encountered any problems. I have considered going back to Spectrum. But that would involve losing the telephone number that I have had for such a long time

Desired outcome: Phone and internet service that doesn't repeeatedly fail. I need to be able to rely on it. Additionally, I should not have paid "Full Service Fees" for such a miserable experience.

Read full review of Frontier Communications
View 0 more photos
Hide full review
ComplaintsBoard
P
11:12 am EDT

Frontier Communications Landline service in Bahama, NC 27503

My Frontier phone service has been down since Friday 17 of June. Why would it take so long to get service for repair? The service man can be at my house Wednesday June 22. My husband is on a heart machine that sends reports to his doctor. He needs the land line for this device to work.

There are many others in my area that are without service. We do not have cell reception in this area. This is about the sixth time my phone has done this. It seems the rain has something to do with the problem and one tech. said it has to do with Frontier's relay station on Johnson Mill Road.

I do plan to contact Frontier's CEO.

Thank you for any and all help you can give to me and my neighbors.

Sincerely,

Shirley Williams. [protected]

Desired outcome: Faster repair service

Read full review of Frontier Communications and 1 comment
Hide full review
1 comment
Add a comment
J
J
John Dagenhart
Durham, US
Jul 03, 2022 9:57 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

I had an outage for over a week. Sent an email to CEO, filed a complaint with NC PSC and contacted local TV troubleshooter. Finally got action.

ComplaintsBoard
J
1:18 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Frontier Communications Complaint

I have tried to cancel my contract with Frontier internet provider for two years now. I have called at least 5 times, and each time I have been on a 15 minute minimum wait, been referred to online to disconnect. When attempting to cancel online, I can provide all information to cancel the services and then prompted to call [protected] instead of simply being able to cancel services after providing all information. When I call the [protected] number, I'm informed that I can't disconnect the services without retrieving mail from a home that we sold and moved from over two years ago and that Frontier is not able to send me mail to my new home location, other than service bills.

Desired outcome: I want my contracts cancelled immediately and withdrawals from my bank account to discontinue.

Read full review of Frontier Communications
View 0 more photos
Hide full review
ComplaintsBoard
A
10:38 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Frontier Communications no phone service

On Wed. May 11-2022, we lost our phone service. We don't even get a dial tone. The only way we can call out or get calls is by our cell phones, and we don't get much reception here. Our minutes are used up when we try to call you or pay a bill. Something needs to happen, like, yesterday? Our bill has always been paid. Thank you.

Read full review of Frontier Communications
Hide full review
ComplaintsBoard
K
1:27 pm EDT

Frontier Communications Do your job

This company left unburied lines. Running through our yard. I don’t use this company a neighbor does. I called to see when they would bury them. They gave me a date. Then frontier showed up and threatened my under age grandson. All 5 days earlier than they said. This company does not care they will leave wires unburied regardless if you have small children. They should have never spoke to my grandson. We have not touched the wires. Went through correct methods of correspondence. They told him that we could be prosecuted if we touched the wires. They should be prosecuted for speaking with minor!

Read full review of Frontier Communications and 3 comments
Hide full review
3 comments
Add a comment
F
F
Fred Gares
US
Aug 22, 2022 11:58 am EDT

They just laid some fiber cables in my area. First time through, the dretch across my blacktop driveway and did nothing about it. I tracked down the project supervisor for the job and had him come look at the damage. He told Me he would have someone come and do the repairs necessary. Never happened!

Then last week, Aug 15 - 19, another crew came through to dig finishing the job that the other crew left behind. I stopped the crew from digging the first time I noticed and called for the job supervisor and pointed out the damage from the first crew and to have him assure me that any damage cause by his crew would be done. He assured me that they would do a complete restoration and have someone repair the the end of the driveway left behind by the other crew. Here once again nothing happened in repair. They left me with patches of sod over the line ditch they dug.

I have no point of contact to reach anyone, they seem to have finished the work in my area, and here I am stuck with a torn up lawn. Dont believe any promises made by any contractors who do work for this company. I am loss for ideas how to get this resolved? Perhaps my next step is getting ahold of FCC and lodge a complaint with them?

View 0 more photos
R
R
Rosemary Hinojos
US
Jul 27, 2022 5:55 pm EDT

The contractor Frontier communications hired to bury their communications lines damaged the gate on my fathers property. After lots of calls and the blame game between Frontier, the contractor and another contractor who band aided the post I got nowhere! The fence was not closing like it should and I was told it was my problem and they were not going to do anything else.

All I wanted was for the fence to look like it did and work like it did before Frontier communications set foot on my 85 year old father’s property. Beware San Angelo if Frontier communications is in your neighborhood! By the way they also did some damage to at the least one another neighbors property.

J
J
John Dagenhart
Durham, US
Jul 03, 2022 9:59 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

The National Electrical Safety Code only allows cables to be on the ground during emergencies. The situation you cite is not that condition.

ComplaintsBoard
L
5:41 pm EDT
Verified customer This complaint was posted by a verified customer. Learn more

Frontier Communications Voice service provided by Frontier Communications

On Monday, May 9th at approximately 4pm EDT I lost all phone service. I contacted Frontier shortly there after to report the issue. I was promised a team would come and service the system (I was told I needed a port change.) I was told that the earliest they would be at my home was on Wednesday, May 11th between 8 am and 8pm. They failed to arrive.

I attempted contact with their customer service department Thursday morning at approximately 8am. After going through the multiple prompts and directions I opted for the automatic call-back so I would not have to wait on hold. This option promptly disconnected me. I called back and went through the same gyrations one more time. I, foolishly (in hindsight) again selected the automatic call back and was promptly disconnected.

The third time (having learned my lesson) I choose to stay on hold to a greatly increased wait time. I abandoned hope after waiting for 37 minutes and 16 seconds.

I attempted to use the "CHAT" feature of the Frontier website. I chatted with someone named Stacey. She promised me - via the chat - that I would hear form someone today.

At 5pm, having not heard anything, I again attempted to call Frontier. Again the call back feature was not functioning therefore I went to the "chat" feature. I chatted first with Franchesca Marie who told me that it would be over a week before anyone could get to my issue. I requested to speak to a supervisor and chatted with an individual named Michael. Michael confirmed that the only date of resolution he could give me would be May 17th. This is 8 days after reporting the issue.

While Michael indicated that he hoped the issue would be resolved sooner he would only give me May 17th as a resolution date.

Desired outcome: I would like my telephone service restored tomorrow.

Read full review of Frontier Communications and 1 comment
Hide full review
1 comment
Add a comment
J
J
John Dagenhart
Durham, US
Jul 03, 2022 10:02 am EDT
Verified customer This complaint was posted by a verified customer. Learn more

Frontier has a multitude of problems. Nationwide reliability issues. Failure to conduct needed maintenance. As a professional engineer working in the utility industry, I'm greatly disappointed in their lack of ability to function.

ComplaintsBoard
J
4:33 pm EDT

Frontier Communications Telephone and Internet

Dealing with Frontier is always a pain. Finding someone that really helps and speaks clear English is always difficult. Finding someone that gives you accurate and complete information is about impossible. Billing language always seems to be changing so that you are never really clear on what the charges on the bill really mean. The person on the other end spends more time telling you to wait than to really getting you accurate and clear answers to your questions. And if you show any discontent with them or their practices - they get all huffy with you - making you feel like the bad guy. I'm really tired of Frontier.

Desired outcome: Give better and more accurate information and have people that speak fluent English.

Read full review of Frontier Communications
Hide full review
ComplaintsBoard
S
10:49 am EDT

Frontier Communications Frontier communications bundled with Dish

I called on April 11 to cancel my account. I was told that since I had paid my bill in March April was already paid for and that I might as well terminated service April 30. I got a bill in April and just thought it had "crossed" in the mail. So I ignored it. I just received another bill with balance forward for April and the Dish service. The bill specifically says you are paying one full month in advance. Their CS screwed up and now they want me to pay for April and May. And I just wasted 45 minutes of my Saturday in "chat" with their customer service folks, with no satisfaction.

Read full review of Frontier Communications
Hide full review
ComplaintsBoard
G
1:07 pm EDT

Frontier Communications Internet service

Been with Frontier for years and been a good customer always on time paying our bill.. now we are two weeks without no internet service, been out since April 14th 2022. We called about it few days ago and found out our first trouble ticket was canceled and now have to wait another week before we can get our service back. Anyway I am leaving Frontier paying too much for an internet service that is non existent for all intent and purposes

Desired outcome: Just needed the internet to work and dependable service that's all

Read full review of Frontier Communications
Hide full review
ComplaintsBoard
K
2:21 pm EDT

Frontier Communications request credit or free carry luggage !!!

Cary, 4/7/22

To Whom It May Concern!

a few weeks ago, I confirmed a fight from 4/10/22 to 4/14/22. After 17 days. I got a notification from Frontier airlines saying my fight has been canceled and forced me to change my fight from 4/9/22 to 4/14/22.This caused me to spend an extra $210 for another day on a rental car and $100 for another night at a hotel. I went over my budget by $310. I am requesting that Frontier Airlines give me back credit or carryon luggage per person at no cost from North Caroline to Florida. I hope Frontier Airlines considers my request as it has been difficult to adjust my travel plans while spending extra money. thank you, Airline I hope your response me by email or text me.

Thomas Hong

Read full review of Frontier Communications
Hide full review
ComplaintsBoard
P
5:11 pm EDT

Frontier Communications Large junction box at front of property 12218 Paisley Lane, Los Angeles, Ca 90049

Large internet, possibly fiber optic junction box installed 2-3 weeks ago right in front of the house. It's obstructing the view of and from the house. An eyesore that diminishes the curb appeal of the manicured landscape and trees.

Homeowner was not consulted nor informed of the installation. It was installed with total disregard and concern of the aesthetics of the upscale neighborhood.

Desired outcome: Would like the large junction box raised 7-10 feet up the pole or re-positioned on the east side of the pole.

Read full review of Frontier Communications
Hide full review
ComplaintsBoard
J
3:03 pm EST

Frontier Communications Internet

Customer Rep Sydney lied about transfering to a supervisor as requested as he no knowledge in how to resolve my issue. After an additional 14 min on hold hearing him type I requested to be transfereed to a manager he was supposely chatting with. He did not provide me with the name and after another hold I was transfereed to Manager Manicua although I really doubt she was a supervisor. She was extremely rude and ended up hanging up on me. I regret every minute ending my service with Spectrum

Desired outcome: call back from a manager

Read full review of Frontier Communications
Hide full review
ComplaintsBoard
J
1:10 pm EST

Frontier Communications disconnect-customer service

James Imbert account [protected], we called customer service on November 22,2021 to disconnect immediately, as we had called prior to this date and wanted to disconnect service. We received a confirmation on November 23,2021 that service would be disconnected by 12/16/2021 order number [protected].

We then received, on December 21, 2021 a bill stating we had a outstanding balance of 206.67. Then nothing more, on Feb. 08,2022 i received a collection agency bill for 206.67.

A payment was made on 11/20/2021 and cashed on 11/24/2021 for 197.82.

that was after cancellation had been requested, and confirmed by Frontier.

so this bill in December was for a period we did not have service by Frontier.

Desired outcome: I would appreciate a response and withdrawal of this bill and collection agency actions.i can be contacted by e mail at james.[protected]@sbcglobal.net or by phone [protected].

Read full review of Frontier Communications
Hide full review
ComplaintsBoard
E
2:40 pm EST

Frontier Communications Internet

Incompetence? Poor employee training? Billing, tech, customer service. Why don't they all have the same access to customer accounts? Why did I have to speak with 20+ Individuals and repeat my account info and my issue to every one of them? Why did several of these individuals tell me lies? Why did some of them just stop talking and hang up when they couldn't figure out what to do? Why were most of them rude? Why do they not know what to do? Are they contract employees who are paid less? Why did I have to spend days trying to get one simple issue resolved.
How is it possible for such a large company to have untrained unprofessional employees dealing with their customers?
It took five days for my issue to be resolved. It should have been taken care of in one phone call.

Read full review of Frontier Communications
Hide full review
ComplaintsBoard
M
8:11 pm EST

Frontier Communications Extensive Phone system outage

These incompetent fools have had a system outage for over _2 Weeks!_ this is both inconvenient and dangerous for hundreds, of not thousands, of households! If they can't keep their equipment functioning, they should find another line of work!

Desired outcome: Fix the damn system!

Read full review of Frontier Communications
Hide full review
ComplaintsBoard
J
2:43 pm EST

Frontier Communications Package: voice,internet,TV

I am a long term Frontier customer starting when it was ATT U-Verse. After years of decreasing content and increasing prices(less for more?)I switched to another provider on November 19th. Frontier discontinued my service on the same day. I was advised by customer service to wait for the next billing cycle to pay the final bill which would have the prorated service period plus the disconnect fee. NOT TRUE. I am responsible for the whole service period from 11/15 to 12/14 even though I only used 5 days of it. This is a terrible policy that takes advantage of customers.

Desired outcome: I want to pay for the portion of the service period I used and no more.

Read full review of Frontier Communications and 1 comment
Hide full review
1 comment
Add a comment
D
D
Deb Drumheller
US
Mar 23, 2022 2:19 pm EDT

I feel your pain...afyer 30+ years of being their customer and all the bs that went with it I finally dropped them and by 4 days into a billing cycle was told I have to pay for the whole month without services. It's bs! Have numerous outages and never have had a bill adjusted for their problems.

ComplaintsBoard
K
8:33 pm EST
Verified customer This complaint was posted by a verified customer. Learn more

Frontier Communications Internet and cable TV

We are very long term customers. There has not been any previous service expericence with Frontier, for us, that was this bad.
On 11/19 we communicated via chat to try and resovle issues with our internet connection. Over a 3.5 hour period the agent worked at a resolution. The supervisor took over the chat and attempted to fix the TV service. Approx 1.5 hours into the chat with the supervisor the person just stopped communicating. There was no written statement regarding the end of the call nor was there a response on the chat as to what the status of the call was.
On 11/20 I initiated another chat attempting to get a TV operating. Over an hour and 40 minutes the agent was pleasant and attempted to get the cable TV box operating. I was following her instructions right up unil the point she asked me to turn off the router. I did and there was no subsequent communication. No acknowledgement to my repeated requests as to status.
I need a technician to visit our house and repair whatever is necessary

Desired outcome: Technician sent to the house to resolve

Read full review of Frontier Communications
Hide full review

Frontier Communications Reviews 0

Looks like Frontier Communications has no reviews yet.
Write a review
Subscribe to receive notifications of all new customer feedback

If you represent Frontier Communications, take charge of your business profile by claiming it and stay informed about any new reviews or complaints submitted.

👉 Claim your business

About Frontier Communications

Screenshot Frontier Communications
Frontier Communications provides internet, phone, and TV services, primarily to rural and suburban areas. They offer a range of broadband, fiber, and DSL plans. Additionally, Frontier delivers various bundled options to meet different connectivity needs. Customer experiences with service quality and support may vary.
How to file a complaint about Frontier Communications?

1. Log in or create an account
To file a complaint against Frontier Communications on ComplaintsBoard.com, start by logging into your existing account or creating a new one if you don't have an account yet.

2. Navigating to the complaint form
Locate and click on the 'File a Complaint' button on the ComplaintsBoard.com website. You can find this button at the top right corner of the website.

3. Writing the title
Summarize the main issue you have with Frontier Communications in the 'Complaint Title' section. Be concise but descriptive.

4. Detailing the experience
Provide detailed information about your experience with Frontier Communications. Mention key areas of concern, any relevant transactions, steps taken to resolve the issue, the company's response, and the personal impact of the issue.

5. Attaching supporting documents
Remember to attach any additional supporting documents that can strengthen your complaint. Avoid including sensitive personal data in these attachments.

6. Filling optional fields
Use the 'Claimed Loss' field to state any financial losses you have incurred and the 'Desired Outcome' field to specify the resolution you are seeking from Frontier Communications.

7. Review before submission
Before submitting your complaint, review it for clarity, accuracy, and completeness. Ensure that all necessary information is included to effectively communicate your concerns.

8. Submission process
Submit your complaint by clicking the 'Submit' button. This action will officially file your complaint against Frontier Communications on ComplaintsBoard.com.

9. Post-Submission Actions
After submitting your complaint, regularly check for any responses or updates related to your complaint on ComplaintsBoard.com. Stay engaged with the process to track the progress of your complaint effectively.

Overview of Frontier Communications complaint handling

Frontier Communications reviews first appeared on Complaints Board on Dec 13, 2006. The latest review Frontier airlines customer service and boarding agents in Philadelphia pa was posted on Aug 3, 2024. The latest complaint internet was resolved on Oct 03, 2018. Frontier Communications has an average consumer rating of 1 stars from 364 reviews. Frontier Communications has resolved 35 complaints.
Ratings on other review websites
Trustpilot
Trustpilot
1.3
571 reviews
Trust badge
Collect Your Trust Badge
Be recognized for outstanding customer service
  1. Frontier Communications Contacts

  2. Frontier Communications phone numbers
    +1 (877) 339-5161
    +1 (877) 339-5161
    Click up if you have successfully reached Frontier Communications by calling +1 (877) 339-5161 phone number 3 3 users reported that they have successfully reached Frontier Communications by calling +1 (877) 339-5161 phone number Click down if you have unsuccessfully reached Frontier Communications by calling +1 (877) 339-5161 phone number 4 4 users reported that they have UNsuccessfully reached Frontier Communications by calling +1 (877) 339-5161 phone number
    Residential Customers
    +1 (855) 593-7404
    +1 (855) 593-7404
    Click up if you have successfully reached Frontier Communications by calling +1 (855) 593-7404 phone number 0 0 users reported that they have successfully reached Frontier Communications by calling +1 (855) 593-7404 phone number Click down if you have unsuccessfully reached Frontier Communications by calling +1 (855) 593-7404 phone number 0 0 users reported that they have UNsuccessfully reached Frontier Communications by calling +1 (855) 593-7404 phone number
    Business Customers
  3. Frontier Communications emails
  4. Frontier Communications address
    18700 33rd Ave. W, Ste D, Lynnwood, Washington, 98037, United States
  5. Frontier Communications social media
  6. Rachel
    Checked and verified by Rachel This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Oct 10, 2024
Frontier Communications Category
Frontier Communications is ranked 11 among 64 companies in the Internet Providers category

Our Commitment

We stand for unbiased reviews

We make sure all complaints and reviews are from real people sharing genuine experiences.

We help resolving issues

We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.

We advocate freedom of speech

We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)

We ensure transparent and fair ratings

Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.

We care about your privacy

Personal details of reviewers are strictly confidential and hidden from everyone.

We are easy, free and open to everyone

Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.