Services
On 06/01/2021 I had made an appointment to take my care 2013 Jaguar XJL because I had a leak. It took them an hour before they looked at my car even though I had an appointment. Then it took them 4 hours before they returned and said that I need a water pump. I had a warranty on the car and I gave them the information to contact them. They did not contact...
Read full review of Firestone Complete Auto CareLabor Charges
I went to get a Missouri Vehicle Safety Inspection on a 2001 Chevy Cavalier and was told I needed a brake light and headlight replaced. Cost me $3.49 for brake light and $17.49 for the headlight. When I received my bill it was $97.27. They charged me $70.80 for labor. There is no way it took about an hour to do this. Manager was useless! A complaint was sent to cooperate and suppose to respond within 48 hours. I still don't think that will help. I am sure that I am not the only military service member that got ripped off there. Store #592803 and invoice #270574.
Desired outcome: Partial refund for labor charged and not rendered
Labor costs
018376 Firestone Complete Auto Care 3775 WM Penn Hwy Monroeville, PA Came in at 12:32 at 2:20pm told what was needed to repair car and would take 1.3 hours. Mechanics acquaintance/girlfriend came in store after 2pm, interrupted him in the middle of doing my car and had him test drive her vehicle without manager's knowledge. Mechanic repaired her car before...
Read full review of Firestone Complete Auto CareBrakes and rotor
First time I brought my car for brakes and I was told I need a new rotor. So I agreed upon and they changed it but after few weeks brought my car for squeaking brake and they changed it but then again after few weeks again same thing changed it again and now something is making a noise again with brakes brought it to a mechanic guy and said the brake has to be change because the metal is not good. Called to make an appt at other store since the main store ilI went was closing for good. Then made the appt a week before and I called that week to verify again the time and they said I dont have appt then mase it again for same day different time and got there that no one is doing my brakes today because the guys called out and the guy whos working today doesnt do brakes. So, if they called out why didnt say anything when I called to confirmed my appt? And then the guy was sarcastic who made the appt for in the store. I told him what if my brakes suddenly went out of control and I have an accident and his reply to that: "well I cant control that you just have an accident then" so if I die because of the poor service on my brakes meaning Firestone has no sympathy at all. Customers die firestones made money!
What a ripped off!
Desired outcome: Must do their job right!!!
not fixing car
5/28/21 store 014796 north olmsted ohio 44070 my 2008 cobalt need tires and a alignment so i go to my forestone dealer they have put tires on all my cars and my familys car for years . when i get my car back all is fine i didnt drive it for a week its my work car and im on vacation .i drove it today and the tps is not working on all the tires and i was charged for tps service . it took it back and the guy behined the counter said the mechanic must have not reset it ok they take it in mess with it for about 40 minutes they asked if it had a key fob i said it never had one so then he tells me that he cant get it to work and i have to go to the dealership . it was all working fine when i brought it in and when they did the tires last time i had no problems but this time he cant reset it . so now it dosnt work and it worked before i believe i paid for a service and didnt get it and firestones word dosnt mean what it use to i am vary unhappy retail invoice nu is 262076 christopher palko
Desired outcome: make it rite dont tell me to go to dealership i could have went anywhere but i have bean go there for decades
Tire mounting
I had 4 new tires put on my car a couple months ago. I kept what they said was the best of the four (I had some doubts as I saw the person grab up the first one from the stack with no real scrutiny on any, but as he had changed them took it as he saw them all as they were being changed out) and was told by the manager that day that once I found a new rim I...
Read full review of Firestone Complete Auto CareCustomer service
I arrived 1 hour prior to store closing with a nail in my tire that needed a plug. I was told byJim at store #027103 that they couldn't get to me but there was another store close by. I asked if he could call them to see they could get to me before they closed to which he replied "we don't call other stores." After being a bit persistent he did call but I thought that was the worst customer service! It took every bit of 30 seconds.
Desired outcome: Talk to Jim about customer service
Charged for services not done
I moved from Massachusetts to Mesa, AZ. Prior to my move and living in MA for only 8 months I had my oil changed and tire rotation requested, thought they did it for me. I moved to Mesa, AZ March 4th, still had time before my next oil change. I made an appointment at firestone in Mesa, still just under 1, 000 miles left before I am due. As a result of the service NOT provided to me In MA, my oil filter was on my car so tight it broke one of their tools and also broke the oil filter housing on my car which had to be replaced and repaired which resulted in longer time in the garage! I also am in need of tires which I would not be if they rotated my tires as requested in MA. MY tires were not old on the car and I had the car less than a year when this service was supposed be provided.
I am not one to complain but when I spend money to have a service done I expect to have it done. I would like to be compensated with assistance in buying new tires please. A discount, gift card toward new tires, something since I am very diligent on keeping up with my vehicle maintenance!
Please assist me in this matter.
thank you,
Lisa LaPointe
Desired outcome: Compensation on new tires due to a result of service not completed on me vehicle
Services
Went into store#678961 on Saturday 04/24/2021 and was charged over $800 for spark plug change, fuel injection cleaner, oil gasket and problem still not resolved and service light still on... Went back today Monday 04/26/2021 and the service manager states the diagnostic person works Tuesday-Saturday and I said I was just here on Saturday and he was not...
Customer service
I had an appointment and I was not told wait time and only 2 technicians at check in. I was told after I waited 1.5 hour and my car was not yet pulled in. I was told to come back at 7am next morning. I came at 7am on dot to find doors not open, garage not open. The same lady who checked me in day before came pulling up after 7:05 and got out her car with...
Read full review of Firestone Complete Auto CareService
I dropped my vehicle off on 04/01 with a report it was stalling while idling at a light. I was advised my evap emission control had a very small leak and system malfunction. I also had a positive battery terminal installed, a pressure test for the cooling system, a smoke test and a recommendation to replace the water pump. It was also recommended to have...
Read full review of Firestone Complete Auto CareBad management at bernalillo nm location
I have been coming to the Bernalillo NM location firestone for at least 5years. I have had several services done over the years and have done all oil changes here. I even had an oil leak done and AC system checked. I had a good relationship with the old managers. But recently they changed managers. Today was the first time I have had to deal with him. I...
Read full review of Firestone Complete Auto CarePoor customer service and lack of communication from service advisor, randy pearson and retail staff.
Tuesday, 3/30/21, we took our 2013 Chevrolet Tahoe into the Jacksonian Plaza location, in Jackson, MS for a brake job and to replace a fan belt. We left the truck and returned home. Mr. Pearson and we were given an estimate to have the work done. We accepted and were told the truck would be ready later that day and we would receive a call to come and pick...
Read full review of Firestone Complete Auto CareSchedule time & cleanliness of bathroom
When I first called to schedule my appointment I was for 8a but learned my appointment was at 9a. No worries. I wanted for my car to get an oil change for over 6 hours and watch people who came after me leave before me. Also, the bathrooms were so unclean with no materials that I had to walk to Burger King. I come here all the time and this was the worst I...
Oil change service
I had a 3 pm appointment for a standard oil change on my 2015 Ford Edge
It's now 4:30. No car on site
No idea when I'll have it
This is ridiculous
I am long time member of firestone family
Never had such poor service
I'm in the Vero Beach facility
How do you justify such bad service
Wheel alignment that ended up something else
I got my 2005 Suburban serviced, a wheel alignment. Purchased the lifetime. They "aligned" it, told me to come back because I had a spare on temporarily. No probs. I'm driving the next day and I hear a whining, whistling, grinding noise and realize something ain't right. I call them, get put on hold for over 20 minutes, they never come back to my phone call...
Read full review of Firestone Complete Auto CareFraudulent repairs made on my car
I went to firestone auto repair on 3/27/2021. I have front end noise. Everytime I hit a bump in the road, the car jumps all over the road of which, is very dangerous. However, I went to fire stone located at 14595 livernois ave detroit, michigan 48238 and was diagnosed as bad ball joints and tie rod ends. The mgr assured me that this was my problem. I...
Read full review of Firestone Complete Auto CareOver charge
I had my light engine on and decided to go to Firestone as they were the closest around and I thought such an old company would do a good job. It took forever for them to diagnose the issue and then the $1000 repair was revealed. I had gone there before for a basic inspection, and I had heard that number before for struts replacement that I didn't think I...
Read full review of Firestone Complete Auto CareI have a complaint about my tires
I went to get my oil change on Monday 2/8/21. I was that I need to get back brakes. No problem, I got that done. My complaint is the firestone employee told me I need two front tires. I bought the tires from firestone about 1 1/2 ago. I asked why do I need two new tires. He reported that my tires had not been rotated. I said the last two time I came here...
Read full review of Firestone Complete Auto CareImproper grease application
Good afternoon, I took my truck to firestone complete auto care in simi valley, CA on 1/2/2021. I asked for and received an oil change, alignment and rotation. I also asked that they grease my Axles using the zerks fittings on the Axles. Instead they chose to grease my aftermarket Upper Control Arms. The only problem is that they used the wrong grease and...
Most discussed complaints
OverchargeRecent comments about Firestone Complete Auto Care company
Oil change and tire rotation
Jasper Engines & Transmissions
9 reviews
TCP Global
10 reviews
Accurate Engines
8 reviews
Detroit Axle
4 reviews
Wheelfire
13 reviews
Our Commitment
We make sure all complaints and reviews are from real people sharing genuine experiences.
We offer easy tools for businesses and reviewers to solve issues together. Learn how it works.
We support and promote the right for reviewers to express their opinions and ideas freely without censorship or restrictions, as long as it's respectful and within our Terms and Conditions, of course ;)
Our rating system is open and honest, ensuring unbiased evaluations for all businesses on the platform. Learn more.
Personal details of reviewers are strictly confidential and hidden from everyone.
Our website is designed to be user-friendly, accessible, and absolutely free for everyone to use.
We have received your comment. Thank you!