Firestone Complete Auto Care
Reviews and Complaints

Request an oil change in June 2019. On Friday, September 27, request an appointment for another oil change because, the signal was announced oil change. When my car will be around 110, 000 miles, and the schedule for this oil change was for November 2019 with 113, 000 miles.

The car was in the Firestone Logan, NJ inside the mechanical room. When the mechanic opened the car to do his job, he detected the oil did not have a dipstick that serves as a lid and an oil meter and that is why the oil had leaked out and sprayed on different parts of the car.

The worst was the bad treatment given to me by the store manager, Bill Greathead and he not assumes his responsibility and any solution. He said "this store has not responsibility for that dipstick missing, that is your responsibility" he said me too "today I have not time to do this oil change job, go to Nissan to find a solution." or come back next week ... " I was very confused with the situation and was just thinking about my commitments without my car.

I have some questions for you ... Who made the oil change in the June, 2019. Additionally in July, I requested the engine diagnostic service for that service my car needed it.

I have another question ... What happened in the diagnosis what not they not observed a piece missing?

I had to resolve this situation soon as possible, that was not addressed in Firestone by store manager Bill Greathead.

I went same day to another store mechanic around of city and received great treated me with understanding and was responsible for offering a service with quality and respect. The result was that my car was clean, with new oil and the lid. Just at 3:00 pm that same day Friday, September 27.

On Saturday, September 28, I had time to come back to Firestone store. I needed to show my complaint to the store manager because obviously his poor customer service caused me severe stress and risks for my car and for me.

When I arrived at the store, his arrogance and body language towards me with such superior behavior without any kindness towards me was so horribly . I said "I have my Nissan car here in the parking lot, this was ready yesterday at 3 p.m., " he said sarcastically ahhh well.

He keeper that the problem was my responsibility because I went to the engine diagnostic service in July 2019 and this piece was missing from this day.

What?! Could you explain why this piece was missing? why Firestone was not putting this piece when they oil change ? Who controlled the oil change last June, and who made the Engine Diagnostic last July 2019?

His poor answers was: " this is your responsibility and this is your opinion" For this reason this store have all bad complaint and I am another client with bad treat and never I will be looking for a service there

Took 2014 Nissan Sentra to Firestone in my hometown of Spartanburg, Sc on Aug. 12th to have 4 new tires, oil change, etc. done prior to leaving for vacation on Aug.14th. Picked vehicle up on the 13th and upon waking at 5am on the 14th to leave for trip Conneaut, Ohio fd both front tires were extremely low. In fact, front driver side only had 12 lbs press and passenger front only had 20 lbs. Obviously, no Firestone open at this time so only option was to add necessary air pressure and keep eye on it throughout road trip. Thankfully, we made our destination with no troubles. However, an hour or 2 after arriving in Ohio we checked pressure again on driver side and it was back down to 22 lbs. Contacted Sc office that did work to advise of problem . I was told to contact any Firestone within the area and this issue would be looked at and taken care of due to road hazard coverage that came with new tires. So, at 3;50pm I contacted Firestone in Ashtabula, Ohio at 4710 State rd. Unfortunately, I did not get the young man's name who answered phone. I explained my issue and that I was from Sc and on vacation in Ohio and needed this looked at as soon as they could fit me in. From the get go, he seemed to have no interest in taking care of this problem for me. Told me they were about to close. It was 3;50pm and the hours posted stated they were open until 4;30. Said I would have to call back the following day to speak to his supervisor Sean. Honestly, he basically just kept giving me the run around the entire conversation. No interest in taking an appointment or even trying to help! Said it would probably be days before they could get to me. I have been with Firestone for years. Not only do I use it for my personal use but we also take our work vehicles to numerous locations throughout our area in Sc. Due to this, I do know the easiest way to get in with Firestone is to schedule an appt. This is why i contacted this service center as early as possible after learning the tires were still not holding the pressure. Needless to say, I got nothing scheduled with this young man due to his lack of customer service. I immediately contacted Firestone in Erie, Pennsylvania. Spoke with service advisor Tim and he was very professional and accommodating. Scheduled me for the following day with no problem. Very thankful to Tim, Fernando, and the service guy who took care of my problem within a few hours the following day. Very disappointed in the lack of customer service at the service center in Ashtabula. Normally, I don't complain but was concerned due to the fact I was in unfamiliar area and so far away from home. Just wanted safe trip back home. Plus, I had just spent almost $500 on these services and was a little frustrated that it was not properly done the first time and that I had to even deal with it at all. But, the Sc store was apologetic and willing to help with whatever help I needed. I have never had any issues there before . My issue was with this one particular location in Ashtabula. Customer service is key . I know bc I have to do the same thing in my job of 18yrs. Just hope that maybe this can be brought to their attention and that maybe the next person shows a little more interest in his/her job and can be more professional.

Celia Ann McLellan
Spartanburg, Sc
Celia.[protected]@gmail.com

I had my 97 gmc suburban towed to the Firestone that I get all my vehicles serviced at. 2329 Center Point Parkway 35215. I told Jamie that the truck needs a heater hose connector and a battery. They never called me back. So when I called back they told me that they cranked my truck up without any Coolant in the truck and no heater hose connected. I was told that they saw blue smoke coming out of the exhaust pipe. So I asked the technician "Why did you crank my truck knowing that it had no coolant or heater hose?" This is when he got rude saying " I know more about this kind of [censored] than you do!" So I told them I need another number that I can call to file a complaint. Jamie put me on hold, and came back and said " I can't find the claims number to call, I will call you back when I find it." I'm still waiting. My truck was never smoking at all. This damage was done by this technician 😔 please call me back [protected]. I don't want to get my lawyers involved