Fire service
I brought my car in because I had a nail in my tire. They put my car on the lift and after looking at it told me I needed a new tire. The service writer then informed me he would have to order it, I didn't live in the area so I asked if they thought I could drive on it and they said it should be fine. Because I worked in the area they still offered to order...
Read full review of Firestone Complete Auto Careunethical behavior/under trained/knowledgeable mechanics
I would like to dispute the majority of charges to this card. The issue started with my care over heating.
1. Tech suggested that water pump needed to be replaced. Stated maybe thermostat. Tech tested car with new water pump car ran fine. Picked car up car overheated. Went back same-day to install new thermostat. Charged for both. Car did not need a water pump .
2. Mechanic did not tighten down bolts to the pulleys in the car, nearly broke off while driving furtunataly made back to the shop on time.
3 Car ran without over heating but also did not heat up temp gauge moving back and forth. Took car in. Told that two engine coolant sensors were bad and needed to be replaced. Charged for that as well. Car still had the same issue of not heating. Took car in again. They said that it was gauge. They supposedly test drove it. Still had the issue . Suggested that the new thermostat was faulty they said it was fine.
4. Took the car to personal mechanic. Tested the heat to the new thermostat when in idle and after driving. Thermostat was loosing heat during driving had to go back again to demand replacement.
5 it is evident that the car did not need a water pump nor the two engine coolant sensors. The continuing issues was due to a faulty new thermostat. It took several visits over 3 months to fix this issue. One time nearly causing major damage or loss of life by not tightening down bolts to the pulleys in the car I have paid roughly 300 hundred to this charge. Witch is the cost of thermostat. I do not believe that the remainder of this balance is legit thank you
priscilla ragsdell
No one will listen to me. I have been trying for months to report the manager lied about what he told me to do with the car. He told me to drive it home and park it and bring it back when I could get the brakes fixed. I took it in for an inspection 3/22/2019. This store had done over 2000 dollars of work on the car less than a year before. The car failed...
Read full review of Firestone Complete Auto Careservice to my 2009 chevrolet impala
My name is Latoya Smith and I have been a customer of Firestone since 2013/2014 timeframe. I have been a consistent customer with your company but have a huge complaint to report. On November 23, 2019, I went to get my routine tire rotation, wheel alignment and oil change. While there, it was recommended for me to get a coolant flush because my coolant...
free brake inspection
And today is December 24. I called the store this morning to check the status of my car. It was only for a free brake inspection I thought I needed my brakes changed but it ended up being several other issues that I couldn't afford at this moment. I told the guy I'd get it towed back home. I get off on the evening of December 24, 2019.. to find my car like...
oil change
I dropped in for an oil change on 12/19/2019. I spoke with a technician that assured my work order could be completed by the end of the day and made sure that my contact information was in the system. He stated "He would give me a call when my truck was ready for pick up, approximately 3 hours. " Three hours went by, the store closed and not a word from...
Read full review of Firestone Complete Auto Caredamaged 4 wheel adaptive steering
The Smyrna store performed an alignment on my Infiniti G37S car on November 2nd the technician tried several hours to complete the recalibration. He finally told me to go to the dealership to have it reset. I went to the Nissan dealership which costed me $156.94 and I was told that the Firestone technician had damaged the 4 wheel adaptive steering and it...
Read full review of Firestone Complete Auto Carecustomer service
Angela has been rude and impatient and angry towards me on more then one occasion, I'm not sure if its personal or if she is overwhelmed please notify here immediately, I have tried to be extra nice but she has now called my coworker boss, I deliver parts and need or ask for one thing respect for one another, I just don't deserve to be mistreated every time I bring parts to Firestone
shop would not check for suspected leak
I went to another establishment to get an oil change and they said that they suspected that I had a small oil leak. Since Firestone is my mechanic, I took my vehicle there to ask if they can see if there is a leak. Two associates there said that "they don't do leaks". I asked if they could just look, and they refused. I am confused. The sign outside say...
Read full review of Firestone Complete Auto Carefaulty product
My car overheated again on 11/12/19 at 5:45 pm which I immediately pulled to the shoulder and turned off my car. I then called to have my car towed to Firestone and they advised me that the issue was some- thing else. Firestone declined to fix the situation on 11/13/19 at 11:30 am and I had to then go to my mechanic. He later checked my car the following...
Read full review of Firestone Complete Auto Carebrake job - still don't know if they were done properly.
On 8/20/2019 I went to Firestone Complete Auto Care at 1st St. Humble, TX. I had gotten an oil change, tires, balancing, alignment and brake job. I did not see a sticker that shows that the oil was changed but the bigger issue is the brake job. I question if it was done or if it was done properly. I went back two times to get this problem fixed. NOTE: The...
broken car lift
I came in for an my scheduled oil change. I get a call that there's problems with my tires, which is not the reason I am at firestone. 1.5 hours later I ask what is taking so long, apparently the lift that my car is on is broken. I have waited 3 hours here so far and my car is still on the lift. This is unacceptable and all I have been compensated is that...
Read full review of Firestone Complete Auto Carefraud!!!
The Manager (Jarred) and the District Manger (of the Pickerington Oh Location on 1007 Refugee Rd, Pickerington, OH 43147) along with the CNFA Allowed and unauthorized user to fix their vehicle at this location on MY DOLLAR!!! I disputed these charges with the Firestone credit card... to my surprise I AM RESPONSIBLE !!! This is absurd and to add insult to...
Read full review of Firestone Complete Auto Caredamage to vehicle
On September 20, 2019, my husband took his 2015 GMC Sierra 1500 SLT to Firestone Complete Auto Care on 2136 George Urban Blvd, Depew, NY 14043-1848 for a standard wheel alignment. When he picked his truck up, he found damage to the passenger side door of his truck that had not been there when he brought the vehicle in for service. I can attest that the...
poor customer services and poor quality of services.
Request an oil change in June 2019. On Friday, September 27, request an appointment for another oil change because, the signal was announced oil change. When my car will be around 110, 000 miles, and the schedule for this oil change was for November 2019 with 113, 000 miles.
The car was in the Firestone Logan, NJ inside the mechanical room. When the mechanic opened the car to do his job, he detected the oil did not have a dipstick that serves as a lid and an oil meter and that is why the oil had leaked out and sprayed on different parts of the car.
The worst was the bad treatment given to me by the store manager, Bill Greathead and he not assumes his responsibility and any solution. He said "this store has not responsibility for that dipstick missing, that is your responsibility" he said me too "today I have not time to do this oil change job, go to Nissan to find a solution." or come back next week ... " I was very confused with the situation and was just thinking about my commitments without my car.
I have some questions for you ... Who made the oil change in the June, 2019. Additionally in July, I requested the engine diagnostic service for that service my car needed it.
I have another question ... What happened in the diagnosis what not they not observed a piece missing?
I had to resolve this situation soon as possible, that was not addressed in Firestone by store manager Bill Greathead.
I went same day to another store mechanic around of city and received great treated me with understanding and was responsible for offering a service with quality and respect. The result was that my car was clean, with new oil and the lid. Just at 3:00 pm that same day Friday, September 27.
On Saturday, September 28, I had time to come back to Firestone store. I needed to show my complaint to the store manager because obviously his poor customer service caused me severe stress and risks for my car and for me.
When I arrived at the store, his arrogance and body language towards me with such superior behavior without any kindness towards me was so horribly . I said "I have my Nissan car here in the parking lot, this was ready yesterday at 3 p.m., " he said sarcastically ahhh well.
He keeper that the problem was my responsibility because I went to the engine diagnostic service in July 2019 and this piece was missing from this day.
What?! Could you explain why this piece was missing? why Firestone was not putting this piece when they oil change ? Who controlled the oil change last June, and who made the Engine Diagnostic last July 2019?
His poor answers was: " this is your responsibility and this is your opinion" For this reason this store have all bad complaint and I am another client with bad treat and never I will be looking for a service there
I brought my car to firestone to get fixed in march and it is November had to have my car taken to the dealer for the same job I want to be refunded Alice ricks 302-310=1115
new tires
The service center continued to installed faulty new tires on my automobile. I requested that the regional manager call for a resolution and have been ignored for the last two weeks. It appears that there has to be an accident before action is taken. There is no quality control nor accountability. I still have two faulty tires on my vehicle, one of which...
Read full review of Firestone Complete Auto Carestore manager
Store manager Bill Hollinger was very rude. Vehicle was brought in for a warranty repair from another store. When I picked up the vehicle the check engine light was on. However, this light was not on prior to dropping it off for service. The manger made the accusation it was on prior basically calling me a liar. His demeanor, professionalism and...
Read full review of Firestone Complete Auto Carenys vehicle inspection
On Sept. 2, 2019, I went to this Firestone dealership to get a NYS vehicle inpection. It was 10:00 in the morning. Sat there for half an hour. Service manager comes out, tells me my 2008 Honda Pilot did not pass inspection. Reason given? His mechanics couldn't read the computer. Then he asks if I had battery trouble lately. I answer no. Then he asks me if...
Read full review of Firestone Complete Auto CareBack break shoes replaced
I left my 93 vehical to have new back breaks placed on my vehical following a front end elinement did the week before. The cost for this simple project has blown into a cost that can only be referred to as remarkable. I left my 93 Ford Ranger at 7:00 am yesterday morning and was contacted last night with a cost of nearly $600. Subsequently, contacted again...
Read full review of Firestone Complete Auto Carebad attitude
8/23/19 Employee name: Jesse Hello, First and foremost i would like to begin by saying that we are a long time customer and we have never been treated with such disrespect. On August 23rd i took in my truck for alignment and balance. I was told to find a rim because it was needed so i did, i went back and i was told i couldnt be helped because i had...
Read full review of Firestone Complete Auto Care
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