Manager lied
3? 22/2019: took car in for yearly inspection. I was an easy target, a widow elderly with no family left. Manager said all 4 brakes needed fixing. I had no clues there was anything wrong. Manager said I could drive the car home and part it, bring it back when I could get brakes fixed — over 500 dollars and I live on social security. That is why I was in...
Read full complaintPoor brakes installment
Good afternoon, My name is Beverly Tripline. My compliant is this year I had purchased brand new back brakes and had them installed in my car. I have a 2015 Nissan Senta SV. During the Covid-19, I have to work from home, therefore, I didn't drive my car often. However, after about a month or two, I noticed that when I had driven the car, my back brakes were...
Read full complaintIncompetency is home here!
Booked Lifetime Alignment at Firestone Braintree shop for noon today specifying I'd wait by the shop, arrived 10min early checked in, signed and asked how long was going to take for the service to get done. Was told one hour by the guy who checked me in. One hour has passed, I'm still waiting outside the shop and no-one showed up yet to get the car into the...
Brake service
I am disgusted about getting in my car to go to work this morning when I discovered I had no brakes my brake pedal was to the floor to stop[ me car... Yes I was really frighten to drive it at all but I had to get it back to my house... So I prayed to god that I could make it back home with it safely... I really feel that they didn't fix my brakes right in the beginning cause this is the third time I will take it back to firestone again for them to tell me its something else instead of fixing the problem so I would have to pay more money out...In fact this not the first time my car has been in this condition as firestone completed this problem which in fact they have not fixed the problem that they was suppose to fix... I shouldn't be feeling terrified to drive my own vehicle nor should I have to pay someone to take me to my job after paying firestone to fix my car and fix it correctly... I need to know what is gonna be done about and I scared to drive it at this point... I shouldn't have to go further about this action... Please contact me [protected]@yahoo.com or phone [protected]
Broken bolt
Had oil change few weeks ago. 2 days ago I noticed my car leaking. Brought in yesterday to see about the leak. And was told to replace pan and get 2 filters. I had to leave car overnight and today before picking up car they tell me my engine is damaged and bolt is broken laying in pan. They charged me and now I have to pay more at dealership for damage to bolt, engine. Car not drivable. I had to take my car to hyundai so they can take apart and fix/ repair.
Manager lied, I lost my car
March 22, 2019: Took car in for annual inspection, 105 Eastchester Drive High Point NC 27262. Said all 4 brakes needed replacing although I had no sign anything was wrong with them. Manager said I could drive it home and park it, call when I could get them fixed. i am a 76 year old widow on social security, no family, son and husband died 4 months apart. I trusted this man. As I was backing out of their lot, brakes failed, unable to stop car and I hit their building. I told them I was okay--didn't want to cause a problem, although I sat there alone, shaking violently and shocked. I filed a claim and manager lied telling them I was told the car wasn't safe to drive but I took it anyway. WTF_-who would be that stupid. Claim was denied because he lied. This is what I lost : my car, hundreds of dollars in rental fees, lawyer fee to get citation dismissed in court. I had a spotless driving record., auto insurance went up 56 dollars, not to mention the misery of going through this with no help. I have contacted corporate many times. Claim # 2355033 Don't you care enough to help me ? Priscilla Ragsdell
Damage to vehicle and poor customer service
Hello, I'm writing to express my concerns with your store in Goodyear AZ and hopefully find some resolution. I needed new tires put on my 2017 XT5 Cadillac. We have been firestone customers for over 10 years so called in the morning of Saturday August 22nd for an appointment. We were told they were busy but if we dropped the car off in the morning they...
Brake work - Firestone Hillside IL
I depend on Firestone to keep my car running smoothly. However I have been let down in a sense. I had brake done in December of 2019 front and back. I drove my car from December to mid March to work. After the pandemic I started working from home. The 4th of July weekend I took a road trip from IL to Mississippi and when I arrived by brakes went out, I...
Read full complaintRepairs are never done right the 1st time. I've had to bring my car back for the same reasons way to many times. Never reliable.
I purchased my 2013 Honda civic in Nov 2018 it had 107, 000 miles on it. And when they find something that is wrong I get it fixed or maintenanced as recommended. But yet something would always go wrong. I'm back in the shop a few months later having to reduce the alignment or for them to say I can't find nothing wrong but yet the noises and vibration...
Damaged wheels after taking 5 hrs to patch tires.
Since I brought my tires from firestone I take my car there to maintain the tires. I frequent store #008133 for location purposes, but it wasn't until I took my car to another location that they found the slow leak in my rear tires from nails that had been there for at least a few months. On top of taking 5 hrs to patch two tires, I get home to discover...
poor service/ oil change
Took my car in a few weeks ago for an oil change, My car since pickup was leaking oil. Took it to a certified mechanic for VW, the oil plug was not replaced. I ended up having to pay a mechanic to replug my plug, scrub the undercarriage. Cost me 155 bucks to fix the mistake plus I had to pay firetone over 70 bucks for the original oil change. The last 3...
Read full complaintFire service
I brought my car in because I had a nail in my tire. They put my car on the lift and after looking at it told me I needed a new tire. The service writer then informed me he would have to order it, I didn't live in the area so I asked if they thought I could drive on it and they said it should be fine. Because I worked in the area they still offered to order...
Read full complaintunethical behavior/under trained/knowledgeable mechanics
I would like to dispute the majority of charges to this card. The issue started with my care over heating.
1. Tech suggested that water pump needed to be replaced. Stated maybe thermostat. Tech tested car with new water pump car ran fine. Picked car up car overheated. Went back same-day to install new thermostat. Charged for both. Car did not need a water pump .
2. Mechanic did not tighten down bolts to the pulleys in the car, nearly broke off while driving furtunataly made back to the shop on time.
3 Car ran without over heating but also did not heat up temp gauge moving back and forth. Took car in. Told that two engine coolant sensors were bad and needed to be replaced. Charged for that as well. Car still had the same issue of not heating. Took car in again. They said that it was gauge. They supposedly test drove it. Still had the issue . Suggested that the new thermostat was faulty they said it was fine.
4. Took the car to personal mechanic. Tested the heat to the new thermostat when in idle and after driving. Thermostat was loosing heat during driving had to go back again to demand replacement.
5 it is evident that the car did not need a water pump nor the two engine coolant sensors. The continuing issues was due to a faulty new thermostat. It took several visits over 3 months to fix this issue. One time nearly causing major damage or loss of life by not tightening down bolts to the pulleys in the car I have paid roughly 300 hundred to this charge. Witch is the cost of thermostat. I do not believe that the remainder of this balance is legit thank you
priscilla ragsdell
No one will listen to me. I have been trying for months to report the manager lied about what he told me to do with the car. He told me to drive it home and park it and bring it back when I could get the brakes fixed. I took it in for an inspection 3/22/2019. This store had done over 2000 dollars of work on the car less than a year before. The car failed...
Read full complaintservice to my 2009 chevrolet impala
My name is Latoya Smith and I have been a customer of Firestone since 2013/2014 timeframe. I have been a consistent customer with your company but have a huge complaint to report. On November 23, 2019, I went to get my routine tire rotation, wheel alignment and oil change. While there, it was recommended for me to get a coolant flush because my coolant...
free brake inspection
And today is December 24. I called the store this morning to check the status of my car. It was only for a free brake inspection I thought I needed my brakes changed but it ended up being several other issues that I couldn't afford at this moment. I told the guy I'd get it towed back home. I get off on the evening of December 24, 2019.. to find my car like...
oil change
I dropped in for an oil change on 12/19/2019. I spoke with a technician that assured my work order could be completed by the end of the day and made sure that my contact information was in the system. He stated "He would give me a call when my truck was ready for pick up, approximately 3 hours. " Three hours went by, the store closed and not a word from...
Read full complaintdamaged 4 wheel adaptive steering
The Smyrna store performed an alignment on my Infiniti G37S car on November 2nd the technician tried several hours to complete the recalibration. He finally told me to go to the dealership to have it reset. I went to the Nissan dealership which costed me $156.94 and I was told that the Firestone technician had damaged the 4 wheel adaptive steering and it...
Read full complaintcustomer service
Angela has been rude and impatient and angry towards me on more then one occasion, I'm not sure if its personal or if she is overwhelmed please notify here immediately, I have tried to be extra nice but she has now called my coworker boss, I deliver parts and need or ask for one thing respect for one another, I just don't deserve to be mistreated every time I bring parts to Firestone
shop would not check for suspected leak
I went to another establishment to get an oil change and they said that they suspected that I had a small oil leak. Since Firestone is my mechanic, I took my vehicle there to ask if they can see if there is a leak. Two associates there said that "they don't do leaks". I asked if they could just look, and they refused. I am confused. The sign outside say...
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