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2.8 50 Reviews

AmericanMuscle Complaints Summary

1 Resolved
25 Unresolved
Our verdict: If considering services from AmericanMuscle with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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Newest AmericanMuscle reviews & complaints

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AmericanMuscle Great Service and Quality Products at American Muscle

As a fellow car enthusiast, I recently had a fantastic experience with American Muscle. I ordered a cat back exhaust system for my car and was impressed by the ease of ordering and the quality of the products. What stood out to me was the option for a local install, which was not only convenient but also cost-effective compared to other shops. The installation process was smooth, and I appreciated the shipping updates that kept me informed throughout. American Muscle truly delivers on their promise of great service and top-notch products for car enthusiasts like us.

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8:53 pm EDT
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AmericanMuscle Cool products and amazing customer service

This is my go to website to either window shopp or actually buy cool products that make my 05 mustang look better than it is. I wanted to return something because the sticker that I ordered had a wrinkle in it but I waited a few weeks (because I procrastinated) and I ended up actually getting in a car crash. So I wanted to return everything that I got so i can get my money back. The person that I called (Chris) was very kind and he let me do the return. Not to mention they answered very quickly! Like after one ring someone picked up. The conversation was very quick as well, he looked up my phone number and saw the purchase and immediately filed the return.

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7:38 pm EDT
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AmericanMuscle Just from past orders the shipping arrival date is

Just from past orders the shipping arrival date is never consistent and comes late and I'm not sure if your warehouse guy is eating all the alcohol wipes and adhesion promoter pads because every add on part I've bought from yall says it comes with it and too this day I have never had any of that and I've bought multiples of things I've added to the car. So I purchased a can of it myself because I know it isn't coming from y'all but other than that I also think it's crazy to charge for a decal when someone is willing to advertise free y'all That's insane must company would love the thought of free advertising That's all but still love the variety of products you give me for my car!

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Is AmericanMuscle legit?

Our verdict: Complaints Board's thorough examination reveals AmericanMuscle as a legitimate entity with notable strengths. Despite a 3% resolution rate on customer complaints, which invites a closer look, AmericanMuscle stands out for its commitment to quality and security. Clients considering AmericanMuscle should delve into its customer service record to gauge compatibility with their expectations.

AmericanMuscle earns 91% level of Trustworthiness

Perfect Trust Endorsement: AmericanMuscle achives 91% ligitmacy per Complaints Board. Highly recommended, yet always stay vigilant.

We found clear and detailed contact information for AmericanMuscle. The company provides a physical address, 4 phone numbers, and 2 emails, as well as 3 social media accounts. This demonstrates a commitment to customer service and transparency, which is a positive sign for building trust with customers.

AmericanMuscle has received 24 positive reviews on our site. This is a good sign and indicates a safe and reliable experience for customers who choose to work with the company.

A long registered date for americanmuscle.com can be seen as a positive aspect for AmericanMuscle as it indicates a commitment to maintaining the website and its domain name for a long period of time. It also suggests that the company is organized and has taken steps to secure its online presence.

The age of AmericanMuscle's domain suggests that they have had sufficient time to establish a reputation as a reliable source of information and services. This can provide reassurance to potential customers seeking quality products or services.

Americanmuscle.com has a valid SSL certificate, which indicates that the website is secure and trustworthy. Look for the padlock icon in the browser and the "https" prefix in the URL to confirm that the website is using SSL.

Several positive reviews for AmericanMuscle have been found on various review sites. While this may be a good sign, it is important to approach these reviews with caution and consider the possibility of fake or biased reviews.

We looked up AmericanMuscle and found that the website is receiving a high amount of traffic. This could be a sign of a popular and trustworthy website, but it is still important to exercise caution and verify the legitimacy of the site before sharing any personal or financial information

However ComplaintsBoard has detected that:

  • While AmericanMuscle has a high level of trust, our investigation has revealed that the company's complaint resolution process is inadequate and ineffective. As a result, only 3% of 26 complaints are resolved. The support team may have poor customer service skills, lack of training, or not be well-equipped to handle customer complaints.
  • AmericanMuscle protects their ownership data, a common and legal practice. However, from our perspective, this lack of transparency can impede trust and accountability, which are essential for establishing a credible and respected business entity.
  1. Pros
    1. Wide selection of aftermarket parts
    2. Free shipping on orders over $49
    3. Expert Mustang modification advice
    4. Frequent discounts and deals
    5. Customer-focused return policy
  1. Cons
    1. Limited brand selection
    2. Focuses only on Ford Mustangs
    3. Higher pricing on some items
    4. No international shipping options
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AmericanMuscle Great

American Muscle was great to do business with. The Corsa Xtreme axle back I think is the best sounding street legal exhaust I've ever heard. Fitment wise, I had the same issue as others with the right side tip hanging lower than the left. I ended up rotating the drivers side over axle pipe to make the left side come down some because there was no adjustment that would raise the right side. It's not perfect but really close now. This exhaust is loud, listening to videos on YouTube will not prepare you for the sound these mufflers make. I was afraid it would not be loud enough for me but I was pleasantly wrong. They are pretty quiet when cruising and at idle which is nice, and it gets progressively louder when the pedal is pushed down.

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AmericanMuscle Rear brakes replacement 2007 Mustang

Bought the C and L red caliper brakes for rear end of 2007 mustang. Was birthday gift for son. We installed the next day with no issues. It was an hour and half project, maybe two hours. Make sure with new brake pads that you have a caliper spread tool, as these brakes have emergency brake spring attachment in end so C clamp was not an option. When we did the replacement, we had quite a bit of air in lines and had to pump up/break bleeder valve many times. Make sure you bleed air with tires off...unless you have a lift, it's nearly impossible to reach bleeder valve. Son loves the look on his dark grey Mustang. Already saving to buy front calipers to complete look. Very satisfied with AM and shipping was quick and item arrived in good condition.

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AmericanMuscle Ecoboost Convertible Install

Bought the MBRP cat back street version and love the sound. Good quality for a great price.
One disclaimer that should be added for installation is for convertibles.
After watching numerous videos, it appeared it was straight forward. When I climbed under the car, the convertible has a V shaped rigidity support frame that goes from the rear to mid frame. Studied the problem and finally bit the bullet and removed it. It's held on with 15,15 mm bolts and if you have an impact wrench, it comes off fairly easy.
Once rigidity frame is removed, it is just like the regular de-installation / installation.
The V rigidity frame added about an hour to the process
One last thing, the pipes rest on the frame and it adds to the low volume drone. I will look for heat resistance padding to put between the pipes and frames. Sure that cut down on the vibration.

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AmericanMuscle Leaking Radiator Fixed (x2)

Ordered this radiator to replace my prior 'fix'-ed radiator which was replaced approximately 4 months ago - my original replacement was the AM OE basic model with plastic ends which matched closely to the leaking oem version which I had been nursing for a while; 1st replacement started noticeable leak about 2 months after install.

We'll see how this one holds up, but paid extra for warranty and shipping protection for piece of mind.

Install on this one was more difficult in trying to get bolts to align without crossthreading, and with it being all aluminum even the bolt sockets. But made it work...Had to cut off intake manifold retention tab, which wasn't really needed anyways.

Maybe I 'won' the reverse lottery on my original replacement and got a leaker. But tired of feeding and bleeding coolant to environment, and having to swap this out again so soon.

Hoping for the best and at least another 8 years that the ford oem gave me.

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AmericanMuscle 2017 GT Floor Mats

I had ordered a nationally-known brand of all-weather floor mats from another company that cost nearly $200. When two weeks went by and I had not received the mats, I made several attempts to contact the company inquiring about the mats. Finally I reached a live person who told me the manufacturer was behind schedule in producing the mats and it would be at least another two weeks before I would receive them.

Needless to say I cancelled that order and then I found these mats at American Muscle. They are made by Ford specifically for Mustang. They are just as heavy and durable as the national brand, maybe even more so, and they have the running pony in the design. The best part is that they cost $70 less than the other brand and American Muscle shipped them out immediately and I received them in two days. I don't know why I didn't go with AM in the first place but I will from now on. Good prices, easy ordering, fast shipping, you can't go wrong with American Muscle.

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AmericanMuscle Trunk lid spoiler gasket

Shipping was fast, yes, but Cannot use the kit I ordered for a 2009 mustang.
Don't know the history of the spoiler whether it was factory or aftermarket, all I know is that it is secured with 4 studs and nuts.
Could it be the kit is actually for a different year? Not saying it's a bad kit, it's just not for my spoiler set up. Anyway,
My spoiler has 4 studs attached to it (2 on each side) and is secured from the inside of the trunk lid with 4 - nuts that take a 10 mm socket. Kit came with a very thin roll of double sided tape and 2 metric bolts/ flat washers. There is no way I could have re mounted the spoiler just with 2 bolts and double sided tape when it has 4 studs and nuts. I can see there is a full size gasket under the spoiler.
So, being the car is 15 years old and not having a real gasket that fits under the spoiler, I just laid down a thin neat bead of clear silicone along the outside perimeter of the spoiler.
I had to do it this way because water was going under the spoiler and coming thru 1 of the holes that has the stud going thru it allowing water to collect in the spare tire well. Confirmed by being in the closed trunk with a flashlight and having the hose spraying on the trunk lid. Advise other buyers to talk to a rep first and fully describe your spoiler mounting to make sure the gasket you're ordering will actually work and fit your spoiler.

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AmericanMuscle Dealing with this company is like dealing with unruly children!

First, I must say I am surprised at the competency level from some of the employees that work at American Muscle. You will see why when you reach the end of my honest review. On January 31,2018, I took my 2013 Ford Mustang to a Firestone auto repair center because of a coolant leak that I discovered on my driveway. It turns out my aftermarket radiator was leaking. Ok, so I thought, first thing I must do is call American Muscle. Keep in mind, I fully understand that the radiator was purchased 3 years and 3 months ago and I fully understand that it is out of warranty. To make a long story short, a guy by the name of Brad said he would replace or issued a refund on my broken radiator, which cost me $684. He said it was already approved by a supervisor. Brad offered me two options. First option, they were replacing the radiator with a new one, second option, they would issue a full refund. All I needed to do was take pictures of the leaking radiator and send them a copy of the invoice from Firestone that shows that the radiator was in fact leaking. I told him I would give him that information immediately and thanked him a million times. I was so excited and thought, "this is incredible!" At the moment, I could not decide what to do, so I told Brad if I can call him back later when I decided if I was going to take the refund or get a replacement radiator. Brad said to take my time and to call him back when I was ready. Keep in mind, I asked Brad if there would be a problem if I called back and someone else answered the phone. In other words, would other employees have knowledge to the decision that was made regarding a replacement or refund? He said not to worry, he made notes on his end and said it has been approved by a supervisor. Great news right? At approximately 8:38pm, I called American Muscle and decided I wanted a replacement radiator. I spoke with some guy, dont remember his name, and explained the situation. This guy suddenly started playing dumb and said he did not know what I was talking about. I explained to him that a decision was made by Brads supervisor to replace or issue a refund for my broken radiator. This guy was clueless. He was either new to the job or simply incompetent. I asked for a supervisor. Here's where things get awkward. I spoke with some guy by the name of George Dietrich and explained my situation for the hundredth time. This guy, for some reason, decided to ask me 100 question, such as; Who approved it?, What do you mean a refund?, Who told you this?, Why did they tell you this?, Why did they make this decision?, etc. I told him flat out, Look George, the decision was already made, you seem like you are going against or not liking the decision that another supervisor made. Then he became sarcastic and said that he is the highest supervisor and can override anyone else's decision. I told him to be very cautious about making any kinds of irrational decisions and told him flat out that he was making me pretty upset right about now. He insisted that because the radiator I purchased from them is a little over 3 years old, they do not issue refunds or replacements. Keep in mind, this guy was not understanding where I was coming from. I felt I was talking to a robot. I repeated over and over, "George, the decision was already made, do not go around messing up this arrangement that I made with another employee". Nope, he could not, would not understand. He seemed to take this very personal as if he was the owner of American Muscle. Then at one point he laughed and I said, What is so funny? I must say, this is one immature and ignorant human being. I have never been treated like this before by a major company. Someone else had already made the last and final decision on my complaint. Why would this other incompetent person come in and ruin things? It is not my fault I called late in the evening and was unable to speak with Brad. Everyone here should be on the same page. These employees should be retrained on how to speak with customers. Communication is essential for running a business such as this one. They should be ashamed of themselves for doing this to me. The company made a promise and could not keep it simply because of one incompetent person that didnt like someone elses decision. I never wish to do business with American Muscle, ever again. Worthless company. One last thing, I did receive a confirmation email from American Muscle along with a UPS label, which came from Brad, but yet George is made an executive decision not to honor a refund. Worthless company.

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AmericanMuscle I have been purchasing parts for my Mustang GT 5.0 for a year now from American Muscle

I have been purchasing parts for my Mustang GT 5.0 for a year now from American Muscle. Their parts are very high quality and their shipping time is SO fast. I have received most of my items within 3 days and only once waited 5 days,but that involved a late in the week purchase with a weekend in the way. American Muscle is amazing !

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RunningBloom
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My parts came in a sturdy box and were wrapped appropriately with foam so thank you for that.

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CartIce
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Good customer service and very good quality products! Recommend products

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CakeClever
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It was great for the most part. The square sealant for the bolts for the spoiler cut into the pre installed rectangular sealant so I had to crop the square sealantS

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BeeThin
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Although the Ford Performance Engine Dress up kit I ordered for my 2022 Mustang GT didn’t fit I received my refund right away after I returned it.

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AmericanMuscle The customer service rep couldn't have been more helpful

The customer service rep couldn't have been more helpful. He immediately took care of my issue. I ordered the wrong item. He canceled the order and put in the correct order for me. Very efficient and with minimal time on the phone. The price of the item was the best I found, even including shipping. I will definitely order from this company again

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L. Federico
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Excellent service, shipping and prices! Could not be any happier!

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Commsoft
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The delivery was quick and exactly what I ordered. The shipping company did leave it in a very vulnerable location sitting right beside the road though.

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K. Benavides
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Although my roll bars came in a jank delivery box, I got them with no damage or shipping issues.

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Ruthia
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The cams arrived fast. Thank you. We got everything removed and then it started pouring rain. So Tuesday we are gonna install the new cams. They are awesome thanks again

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AmericanMuscle Delivery went smooth no problem at all!

Delivery went smooth no problem at all! Installed the exhaust the same day and instantly fell in love with the sound. All of the videos that I watched about the exhaust none of them do any justice on how loud and great it sounds. And for the price too sounds like it would cost $2000 for it. Ultimately I am very happy with my first big mod on my S550.

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Stasiawear
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Found my item placed my order part is on the way. Easy. My original antenna was rotting. The plastic has broken down. Trying a different one.

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Singeras
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The reason I gave such a low rating was because they did not fit with my application. My 2008 mustang bullet has HID lights in it and the wiring does not match the connection on the LED lights. Therefore, I am not able to use them and I'm very upset about the whole deal. I was so anxious to get this and they won't work. There is not a wire that can be converted between the two lights so I ended up having to get my money back.

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Shcamatta
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My only concern was were they delivered my exhaust system I bought. It was brought to my garage and I could have backed up over it. Luckily I pulled into the other stall of my garage since I wasn't home when they delivered it but that could have been a problem.

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AmericanMuscle The vinyl quality was terrible the amount of tunneling made the installation very difficult

The vinyl quality was terrible the amount of tunneling made the installation very difficult. Ordering was easy, the vinyl stripes shipped from Amazon. The shipping cost to Alaska was more than the stripes. I ship Amazon prime to Alaska all the time for free. I Love American muscle for the parts however, there could be a better way for the vinyl stripe kits.

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L. Phifer
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I absolutely love the Open Box items! When it came in, it looked brand new!

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StrongVital
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AMAZING product. Fitment is 100. Some knowledge is required on removal but well worth the money for the quality and grin you'll have afterwards trust me!

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FashionBleak
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The orders came very quick. The packaging was intact. Overall a great experience. Will definitely be buying again

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AmericanMuscle This was an open box item that was supposed to have chipped paint and bent bars

This was an open box item that was supposed to have chipped paint and bent bars. The bars on the end were a little bent, but with a little finagling I was able to straighten them out. There was nothing wrong with the paint, and it looks fantastic. I wish the screws to install it were about 1/4" longer, but we got it on there by golly. Finished result is awesome.

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AmericanMuscle American Muscle has been the Absolute Best since i started doing mods in my car

American Muscle has been the Absolute Best since i started doing mods in my car. The ONLY place i trust to order parts. My 2014 v6 mustang sounds so Bad [censored] with the Roush Cold Air Intake and the Roush Axle Backs. My next purchase is gonna be the Bama Tune. By the way they ship so fast, and deliver within a couple days even if you choose standard shipping. I Love American Muscle!

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AmericanMuscle I’m sure customer service is really nice

I’m sure customer service is really nice. I did t talk to anyone though. I need new COP’s and spark plugs for my car. After seeing all the options for spark plugs were I could use on my car were 12 weeks out I ended up researching a lot of other sites and finally found someone that had them in stock. As for cops you did have them in stock so I got the MSD ones and will hopefully have them on Tuesday or Wednesday.

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AmericanMuscle American Muscle is excellent!

American Muscle is excellent! I ordered tires mid day on a Saturday and I already have a tracking # and delivery date. I've bought things from other company's before close on a Friday with overnight shipping and it never shipped to arrive the next day. Huge props to American Muscle for having the tires I wanted in stock and for getting them out to me so quick. I will definitely be ordering much more often from here.

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AmericanMuscle American Mussel has given me access to everything I needed to get the build done

American Mussel has given me access to everything I needed to get the build done. They have Incredible staff that really wants to help you. Benjamin in sales really helped me with finding what I wanted. Josh in the tuning department really went the extra mile to get things done. As a customer I am always happy to find a company that really has my best interests. Thanks to everyone at American Mussel for helping Hellanor come to life!

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AmericanMuscle I believe the products on their site are filtered to ensure optimal compatibility

I believe the products on their site are filtered to ensure optimal compatibility. I am satisfied with the catalogue and pricing is relatively competitive. I've contacted the company once regarding a product they sold (after market radio) and was some what bothered when they gave me the radio manufacturers contact. I have returned items a total 3 times (all returns were for personal reasons and not product defects). All returns were smooth without any hiccup.

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AmericanMuscle Customer Reviews Overview

AmericanMuscle specializes in aftermarket parts and accessories for Ford Mustang and Ford F-150 vehicles. They offer a range of products including wheels, exhausts, intakes, and body kits to enhance both the performance and appearance of these specific models. Customers can access installation guides and customer support to assist with their vehicle customization projects. The company provides an online platform for enthusiasts to purchase the necessary components for their automotive upgrades.

AmericanMuscle In-depth Review

In summary, AmericanMuscle is a specialized online retailer that caters to car enthusiasts, particularly those with a passion for American muscle cars. The website provides a variety of aftermarket parts and accessories, aiming to enhance both the aesthetics and performance of vehicles.

Website Usability and Design

  1. Ease of Navigation: The website is structured in a user-friendly manner, with clear categories and search functions that help find products quickly.
  2. Visual Appeal and Layout: The design is appealing with a strong automotive theme, making it enjoyable for car enthusiasts to browse.
  3. Mobile Responsiveness: The site works well on mobile devices, ensuring a good shopping experience on smartphones and tablets.

Product Range and Selection

  1. Variety of Car Models Supported: They offer parts for a wide range of American muscle cars, catering to various makes and models.
  2. Range of Products: The selection includes wheels, exhausts, body kits, and more, providing a comprehensive shopping experience.
  3. Availability of Exclusive or Hard-to-Find Items: Some exclusive items are available, which is great for those looking for unique upgrades.

Product Quality and Performance

  1. Durability and Build Quality: Products generally have good reviews regarding their durability and build quality.
  2. Performance Enhancements: Many items are designed to improve vehicle performance, which is a key selling point.
  3. User Reviews and Ratings: The website features user reviews, helping customers make informed decisions based on others' experiences.

Pricing and Value for Money

  1. Competitiveness of Pricing: Prices are competitive within the market, offering good value for the quality provided.
  2. Sales, Discounts, and Promotions: Regular sales and promotions are available, offering opportunities to save money.
  3. Price Match Policies: They have a price match policy, ensuring customers can get the best deal available.

Customer Service Experience

  1. Responsiveness and Support Channels: Customer service is accessible through various channels, including phone and email, with reasonable response times.
  2. Knowledge and Expertise of Staff: The staff is knowledgeable about their products, which is helpful for customers needing advice.
  3. Resolution of Issues and Return Policy: They have a clear return policy, and issues are generally resolved satisfactorily.

Shipping and Delivery

  1. Shipping Options and Costs: Multiple shipping options are available, with costs that are in line with industry standards.
  2. Packaging Quality: Products are well-packaged to prevent damage during transit.
  3. Delivery Times and Reliability: Delivery times are reliable, with most customers receiving their orders within the expected timeframe.

Payment and Security

  1. Payment Methods Accepted: A variety of payment methods are accepted, offering flexibility for customers.
  2. Security Measures for Transactions: The website employs strong security measures to protect customer transactions.
  3. Financing Options: Financing options are available, which can be beneficial for larger purchases.

Installation and Technical Support

  1. Availability of Installation Guides: Installation guides are provided for many products, aiding in the DIY process.
  2. Technical Support Services: Technical support is available to assist with any installation or product questions.
  3. Community and Forum Support: An active community and forum provide additional support and advice from fellow enthusiasts.

Customer Engagement and Community

  1. Social Media Presence and Activity: They have an active social media presence, engaging with customers and sharing relevant content.
  2. Customer Events and Meetups: Events and meetups are organized, fostering a sense of community among customers.
  3. Sponsorships and Partnerships: Sponsorships and partnerships with events and shows demonstrate their commitment to the car enthusiast community.

Environmental and Social Responsibility

  1. Sustainability Practices: Information on sustainability practices is not prominently featured, which could be an area for improvement.
  2. Community Involvement and Charitable Actions: They show some involvement in charitable actions, contributing to the community.

Reputation and Trustworthiness

  1. Business Accreditations and Certifications: The site boasts accreditations that establish its credibility.
  2. Customer Testimonials and Success Stories: Testimonials and success stories are shared, highlighting positive customer experiences.
  3. Industry Awards and Recognition: They have received some industry recognition, which speaks to their reputation in the market.

Overall Satisfaction and Recommendations

  1. Repeat Customer Rate: They seem to have a high rate of repeat customers, indicating satisfaction with the service and products.
  2. Referral Programs: Referral programs are in place, rewarding customers for bringing in new business.
  3. Final Verdict and Recommendations: Overall, AmericanMuscle is recommended for car enthusiasts looking for quality aftermarket parts with good customer service and competitive pricing.
How to file a complaint about AmericanMuscle?

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Phone numbers

+1 (866) 727-1266 +1 (888) 226-9764 More phone numbers

Website

www.americanmuscle.com

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