Firestone Complete Auto Care

This service was corrected on June 16, 2021 Firestone 425 Walnut St., Greenville, OH [protected]. Thank you, Matt and Jeff!

Oil shooting past by solenoids through the valve cover gasket. Gaskets cut due to burr on timing solenoids that was not removed prior to gasket replacement. Thus causing Gaskets to FAIL. The service was initially improperly performed at 7780 Spalding Drive, Norcross, Georgia [protected] on May 19, 2021. This incident occurred on Monday, June 14, 2021. We had to Spend 2 nights at a hotel in Piqua, Ohio. We checked out Wednesday evening, June 16, 2021. Once Back in Michigan, I spoke with the Manager of the Spalding Store in Georgia. I explained everything to her (DeeDee), she said she would take my concerns to corporate. Dee Dee reached out to me one week later, and said corporate was only willing to pay for my hotel and Lyft expenses. Wow! Totally unacceptable and an absolute insult, poor customer service on the part of corporate. I wasn't as much as offered a free oil change in the future! Is this how you treat a valued customer? My (our) lives could have been in danger had this happened on the highway in the mountains! Thankfully, The smoking engine took place at the Speedway in Piqua Ohio, off of I-75. Basically, Firestone (DeeDee) apologized and said Corporate will mail you a check for your Hotel expenses and Lyft ride. How am I supposed to Recommend Firestone to friends and family, when They haven't made me whole?