Firestone Complete Auto Care

On Nov 20, 2021 I went to a Firestone near my house (Store # 013560) to have my front disc brakes serviced. Before I went, I called a couple of other shops to get a comparable cost. Then I called Firestone to comparable to other shops. I verified that your $185 price included the brake pads and machining the rotors. You confirmed yes, so I made an appointment to bring my car in.
When I arrived, you took the car into the shop. You stripped the entire brake system front and rear. It took over an hour for you to get back with me because instead of just servicing the front bakes like I asked, you quoted service of the back brakes, a tire package, an alignment, an engine diagnostic service and a specialty oil change. No wonder it took so long. My time was obviously not important to you.
I told you I did not want anything other than the front brakes that I asked you for. You showed me a print out and a cost for this service of $433. I said you quoted me $185 on the phone. I reviewed the print out and found that you charged me $214 for new front rotors. I asked why you did not skim cut the existing rotors, which is what you quoted on the phone. I asked did you measure the rotors to verify they were within tolerance to be re-machined. Then the sales person lied to me. He said Firestone does not allow us to turn the rotors.
I had already been waiting for over 2 hours. I didn't want to wait another 2 hours for them to put my parts back on so I could go to a reputable shop. So, I agreed to pay the $433.
After I got home, I did some research. I went to the Firestone internet site and found that the Standard Brake Service-Front includes machining the rotors. I knew he was lying, so now I had the proof. I also checked the cost of rotors. They ranged from $21.45 (AC Delco), $64.99 (Duralast) to $66.34 (Honda). This compares to $107 you charged me. So besides being bald faced lyres, you are also thieves. You charged me 60% more than any other shop in Houston.
I don't know what you plan to do about this, but you better hurry. Because I will be filing a complaint with the Better Business Bureau, and launching a campaign on the internet to warn other customers about your business practices. Then I will follow up with the Houston Police department fraud department. The public needs to be protected from scammers like you!

Visit 1. Squeaky front brakes. Did appointment online with 'waiting' selected. Went there on time. An hour later, still in waiting room, when asked I was told they did not look because they thought I was dropping off! Finally, another half hour to look at my car. Apart from the brakes-rotors, I received quotes for tires and brake fluid replacement (which I denied). Another couple of hours when they presumably (see below) replaced all 4 brakes and rotors for $750.
Within two weeks and less than 200 miles, the brakes were squeaking again - this time likely also one in back.
Visit 2. Did 'waiting' appointment at 7am in the morning which turned out to be a wintery day. I was told they were full, and I needed to come back in a week. BTW, nobody called.
Visit 3. Car was inspected in 45 minutes and I had that old recommendations for tires and brake fluid once more. When denied, I was told that they were busy and I had to come back! Only after firm insistence, they presumably replaced 3 sets of brakes and rotors in next hour and half. When asked what exactly happened in first visit, the receptionist went to talk to manager/technician in the repair shop, only to come back 5 minutes later to tell me they did not know!
Reported to customers service. Nothing yet.
Visit 4 coming? Will update. Thank you.

Lee Rd, Shaker Height, OH branch.

Consider these as jokes - mask, contactless key exchange, sanitizer usage and availability, and most of the other CoVid-19 precautions they claim to take. Employees, including store manager Gino at Lee Rd, Shaker Heights, OH, told me it is okay because they were vaccinated.

I have already sent a letter to Firestone headquarters along with all paperwork that I have. I am writing this letter becaused I was charged on my Firestone credit card for work that was incomplete at best. I reside with my wife Darlene in Clifton Prk, NY. I am 76 years of age. We have one vehicle for transportation. I think that I should state that my wife is being treated for bone cancer which makes transportation that much more important. I am not attempting to obtain something that we dont deserve. This was not done honestly or correctly. I brought our vehicle to Firestone at Clifton Park for the purpose of getting our veh inspected. The engine light was on and they performed the necessary tests to determine the cause. The manager (Sean) and the mechanic told and showed me that I had two leaks that must be corrected before I could get my vehicle inspected. Four appointments later including a $60.00 gas cap I was sent away without repair. This is awful. I left our vehicle there for two days and had to pay for transportation. I cannot believe that you support this outcome.
james m johnson sr (518)728.9703 or [protected]@gmail.com

I have written to you before concerning problems with my 2010 Hyundai accent and firestone. On 11-19-2019 Firestone on Montauk highway in W Babylon NY replaced 587.43 in parts. remove and replace ignition coil (Duralast Ignition) part C1543. I told the manager there and he stated if my check engine light wasn't on and the meter reads no codes he could not help me(I stated i put my meter on it and it read no codes.)(firestone charges 99.99 every time they put the meter on so i purchased y own) Coils should not go bad in 2 yrs. I ony have 65, 888 miles on my car and the furthest I have been with it is brooklyn. So I just had to pay 320.00 to have coils installed because the ones firestone replaced were no good.Explain this to me? I feel its a disgrace the way firestone rips off people with that meter charge. Advance and auto zone do it for free. And like me many people purchase their own meters but yet firestone personnel will not accept the readings from other people. I want to know what you are going to do about the coils that were installed in 2019 being I had to have new ones installed? A credit on my firestone card would be nice.I went to another mechanic and now will be going there in the future as I feel if a manager relies on a meter to tell him a problem, then he knows nothing about cars.

Took my car in .would not turn on.engine was locked.dashboards lights will come on.but no engine start.a used sonata 3 days after i got it this happens.mechanics at shop tell me its the third cylinder needs a new engine.meanwhile i call the used car dealership .say hey car is jacked up.they say hey u signed as is form no warranty.but they said we will make it right.if its a minor fix no problem we will fix it.this was prior of me knowing the diagnosis.i was visiting family 3 hours south away from home where the car brokedown.bought car 3 hours north of me.wouldve took me 9 hours a tow truck to take it back to dealership for their mechanic to look at it .what a mess i was in.firestone gave a us a quote 6, 800 dollars fir a used engine and labor.called dealership they like no way.they wanted to get tow truck take it up north .they said they can do it fir half tge price of quote but i have to pay half for everything.im stressed at this point.what a nightmare .dealership said theyll fax me a form .needed to sign to give permission forvthem to get car from firestone.3 days passed no fax .they wouldnt answer my calls.this time im like if they dont get tow truck firestone gonna charge me storage fees.im 3 hours away.so my father in law said ill just tow it home have a mechanic friend check it out.5 days later took him a while came back said it was the starter. It was replaced.low and behold 3 months later the car is running fine.all the stress and anxiety with firestone and the dealership was all because of these under par mechanics of firestone.i was even thinking of defaulting on my first payment and get the car repoed.my credit wouldve took the hit.i will just have to dispute the circumstancez.do not trust firestone either they dont know what they doing or they lie to the consumer just to make a buck.

on friday august the 27 i took my jeep in to have a nail taken out of the tire took it in a 800am an left they said they would call me when it was ready .no one had call me around 300 pm so i call them they said they were about to get on and hey would call when it was ready. so around about 530 pm they call and said it was ready i said we would pick it .when we got home my hubsand was outside doing something and call me out and told me they did not fix the tire the nail was still in it so he call the guy hat was a manger and told him it was not fixed . he then told my husband to bring it back in saturday morning and he did .when they took my car back and started working on it they then came back to my husband and told him then they did not have the right tool to take the wheel off.so he had to go to the dodge place and have the tire fixed it took them about one hour to get the tire off because they had missed up the lug nuts on the wheel when the up the tires on there about 2 years ago when we got new tires and id not tell any one .we would not known about this if we had not got a nail in he tire and in the meanwhile the have scratch up the wheels also . we had to pay out of pocked 30.00 dollars for the lug not that day and pay for the tire to be fixed
and spent half a day waiting for the to fix some one miss up. i have call in so many time and they say some one will call you with in 24 to 48 hours and no one ever call so i keep calling over and over again and again so today i found this and said i was going to try this to see what happens

Firestone located at 3720 E 120th Ave, Thornton, CO 80223

This is the 2nd appointment that I set up on line that they call me just prior to my appointment and tell me that I have to leave my vehicle. When I set it up online, I specifically say I will be waiting. I can understand 2 hours but 4 hours for rotation of tires, and an alignment. I may be a woman but I know it doesn't take that long. I have one vehicle and I set up the time that works with my schedule that's why I do it ahead of time.
Are inconsiderate of peoples time, and they are rude about it.

The
10/1/2021