Firestone Complete Auto Care

Recently I noticed some shaking with my steering wheel as I drove my pick up truck. Not being a mechanic, I assume it was a front end alignment issue and called Firestone. I turned my vehicle the next day for repairs. Later that day I get a call from Firestone stating that I need to pay $1,000 for Ball Joint repair. As I was getting the feeling of being abused, I called a friend who is a mechanic and he advised me to get a second opinion. So I took my vehicle to different mechanic and asked him to find the cause of the vibration. He took one look at my tires and saw considerable wear and tear. He advise me to get new tires and this should solve my problem. He changed and balanced the tires and my truck drove fine. No more vibration! Firestone wanted over $1,000 for an unnecessary repair.

I wasnt sure how old my battery was , i went to firestone in maple shade nj to have checked they brought a little slip of paper that had some #s on and Replace Battery, he never explained to me the #s just said battery failed test and needed to be replaced,I opted to have replaced there, i had a printout with price of battery and a printout saying install was free, they said that is only for them to dispose of battery that is free and that it was 22.00 to install , ok so i say i will pay that, i asked if needed both my remote starts they were working before battery was replaced he said no. i get my bill it has adding and subtracting I am not sure what i was charged and for what.i put on firestone card so it should have been 20.00 off the battery?i try the remote one doesnt work i advise him he makes me wait outside 5 minutes comes out with his phone and says not sure why doesnt work probably needs battery or to go back to factory to have reprogramed. it worked fine before the battery was put in i had to go out of my way and pay addl 10.00 for someoneelse to put battery in and get it to work, my clock and radio station were not even reset

very unstatisfied! now i dont trust that i really needed a new battery for my car

First of all, me and my family have been loyal customers of Firestone for years. On my fourth past oil change/fluid top off & tire rotation, I took my truck to the Firestone on Houston Ave/Washington, Houston, Texas to get just what I mentioned above. They called me when it was ready, and I went on my merry way. The second oil change before 7,000 miles I did it the same. On my third oil change/fluid top off & tire rotation, I went to another Firestone on Westheimer/Tanglewilde, Houston, Texas and the guy said that my truck was ready, but he couldn't rotate my tires because a lot of my lug nuts were stripped out! So, the ones they had stripped out, they replaced, and I went back to the original shop and they did the same plus rotated my tires. Now, after under 27,000 miles of my all-terrain tires spinning the same way, are completely damaged! I filed a complaint and the person said that someone would be calling me within 24-48 hours and that was six days ago and still nothing! So, four days ago my truck started running really rough. I popped my hood to find out that my air filter was filthy. I blew it out after work and appeared to be running smooth. Before I got home, it started running rough again! I stopped by an O'reily and checked my radiator and it was bone dry! Not to mention, windshield reservoir the same! I put in coolant and windshield wiper fluid and when I stared it up, nothing but a white cloud of smoke was coming out of my exhaust! My truck is now in the shop and am in a rental and waiting to hear the damage on my 2017 F-150. I'm finding it very difficult to speak with anyone for this new claim!

I had called the location at 13701 N Dale Mabry Hwy Tampa FL 33618 and spoke with Ariel on 1/17/22 to set an appointment for a repair. I showed up at the location on time. Spoke with Leonard about the repair, he claimed he had no idea where the part was and would have to wait until Ariel showed up at 9 am. I call at 9:15 to see the status and still at that point, deer in the headlights. She told me she would have to talk with Leonard. I thought when I left the location, that was to be addressed when she arrived. I have been a loyal Firestone customer for over 35 years and this is completely unacceptable. I also do not appreciate the excuses of she is young, Covid, decrease in flights etc. If that wer the case, wouldn't we be shut down again? But we are not, so the Covid excuse is a cop out for someone not doing their job effectively. As for Ariel, this is the second time she has dropped the ball, back in July I called to get a price on a battery and I never received a call back. I had to go to a different location. And from the looks of the service at this location, I'm going to have to give up convenience and go to a different location in the future. I've been going to that location since 2013. I find this behavior completely unacceptable and unprofessional. If you are going to use young as an excuse, maybe this is not the right job for her.

went too firestone at 322 east main street westfield ma.01085 too have tires rotated last time I was there I had alot of work done on my front end over 1000.00 had to go back 4 times because truck still pulled too right when driving last time I went in they said the alginment machine was not working right we will do it NEXT TIME YOU COME IN! went in today and Robert Denham said he would not honor it I told him I all ready paid so I told him how I wanted the tires done told him I want the rear passengers side put on the front and the new tire on the new rim in my back seat put in front and the worst tire I will put in back seat for spear I went in garage and the manager told me after i asked him he was told too put the best tires in front an the worst in back I had too correct him I was very nervious because I spent alot of money on that truck the music was so loud in garage its no wonder they mess things up Shaq the manager correct it still owe me a front end aliginment

I wrote corporate office and received NO response - evidently they don't care about customers!
May/2019 - had new tires put on and they noted my right rear tire was slightly bent.
June/2921 - took car in to have tires rotated, aligned and balanced. The clerk that waited on me failed to note the balancing.
July/2021 - took car back because it drove worse than before it was aligned and rotated. They told me that balancing was not a part of normal servicing - not unless customer requests. They then proceeded to give me a quote of $2, 700 plus to replace brakes, struts, shocks.
Aug./2021 - I had my personal mechanic replace shocks, struts, brakes. He used to work for Firestone.
Sept.14, 2021 - I took the car in to have the slightly bent wheel replaced. I had called in on Aug. 28 and spoke to a gentleman who said he had to order the wheel from Wisconsin because it wasn't made any more - he told me it would take 5-7 days to get the wheel in and that they would call me and schedule an appointment. On Sept 11 I called the store - the man said the wheel was not there and asked me to callback 2 days later. The "manager Troy" said the wheel was there and scheduled an appointment.
Sept. 14 - took car in to have wheel mounted. Note on worksheet shows wheel has band sensor - band recommended.
Oct 8 I was on a road trip - the warning came on about tire pressure. I stopped at a gas station and checked air pressure in all tires. The tire on the wheel that had been replaced was overinflated to 37 pounds which exceeded manufacturer recommendations.
Oct. 9 I took car back to Firestone. They said the tire pressure sensor band needed to be replaced - they said don't drive the car because it would cause more damage. They said the bands were not made any more (which was BS) and to take the car to a dealership for repair.
Oct. 28 I took the car to a dealership and they replaced the tire pressure sensor band.
That repair alone cost me $345.73 - for lousy work performed by a "mechanic" at Firestone- the cost and the time and frustration is not measurable!
I wrote to Firestone's corporate office on Oct.11 and NEVER received an acknowledgement.
The Firestone store involved is the one located at 10501 S Parker Rd, Parker, Co.
Store #028762. Manager is Troy who never apologized for anything and he didn't try to do anything towards customer satisfaction. The mechanic who did the really sloppy work was 06 Blain.

Was going on vacation so I took my truck to have 4 new tires installed and alignment when I got my truck back tires had 4 different tire pressures and my steering wheel was no longer straight we called and spoke with service manager and told us to bring truck back we brought truck back and service manager wasn't there when he told us he would be to take care of it they aligned truck but still had 4 different tire pressures 2 in the 70psi and 2 in the 50psi manager never called us back to resolve the problem and inconveniencing us and delaying our honeymoon trip which we were driving and still have not heard back from him this is not acceptable and horrible customer service now I want to know what is going to be done otherwise I'll take my business elsewhere very unhappy with this experience here is a copy of the bill that was not done and charged for.

On Nov 20, 2021 I went to a Firestone near my house (Store # 013560) to have my front disc brakes serviced. Before I went, I called a couple of other shops to get a comparable cost. Then I called Firestone to comparable to other shops. I verified that your $185 price included the brake pads and machining the rotors. You confirmed yes, so I made an appointment to bring my car in.
When I arrived, you took the car into the shop. You stripped the entire brake system front and rear. It took over an hour for you to get back with me because instead of just servicing the front bakes like I asked, you quoted service of the back brakes, a tire package, an alignment, an engine diagnostic service and a specialty oil change. No wonder it took so long. My time was obviously not important to you.
I told you I did not want anything other than the front brakes that I asked you for. You showed me a print out and a cost for this service of $433. I said you quoted me $185 on the phone. I reviewed the print out and found that you charged me $214 for new front rotors. I asked why you did not skim cut the existing rotors, which is what you quoted on the phone. I asked did you measure the rotors to verify they were within tolerance to be re-machined. Then the sales person lied to me. He said Firestone does not allow us to turn the rotors.
I had already been waiting for over 2 hours. I didn't want to wait another 2 hours for them to put my parts back on so I could go to a reputable shop. So, I agreed to pay the $433.
After I got home, I did some research. I went to the Firestone internet site and found that the Standard Brake Service-Front includes machining the rotors. I knew he was lying, so now I had the proof. I also checked the cost of rotors. They ranged from $21.45 (AC Delco), $64.99 (Duralast) to $66.34 (Honda). This compares to $107 you charged me. So besides being bald faced lyres, you are also thieves. You charged me 60% more than any other shop in Houston.
I don't know what you plan to do about this, but you better hurry. Because I will be filing a complaint with the Better Business Bureau, and launching a campaign on the internet to warn other customers about your business practices. Then I will follow up with the Houston Police department fraud department. The public needs to be protected from scammers like you!

Visit 1. Squeaky front brakes. Did appointment online with 'waiting' selected. Went there on time. An hour later, still in waiting room, when asked I was told they did not look because they thought I was dropping off! Finally, another half hour to look at my car. Apart from the brakes-rotors, I received quotes for tires and brake fluid replacement (which I denied). Another couple of hours when they presumably (see below) replaced all 4 brakes and rotors for $750.
Within two weeks and less than 200 miles, the brakes were squeaking again - this time likely also one in back.
Visit 2. Did 'waiting' appointment at 7am in the morning which turned out to be a wintery day. I was told they were full, and I needed to come back in a week. BTW, nobody called.
Visit 3. Car was inspected in 45 minutes and I had that old recommendations for tires and brake fluid once more. When denied, I was told that they were busy and I had to come back! Only after firm insistence, they presumably replaced 3 sets of brakes and rotors in next hour and half. When asked what exactly happened in first visit, the receptionist went to talk to manager/technician in the repair shop, only to come back 5 minutes later to tell me they did not know!
Reported to customers service. Nothing yet.
Visit 4 coming? Will update. Thank you.

Lee Rd, Shaker Height, OH branch.