I have paid extra to have my package ship on time to my house. I stayed at home all day to wait for my package. No one came and yet status updated with delivery attempted and "custemer not available or business closed". I called Customer Service and they said they don't have the driver information, they can't contact the driver, that I have to wait for another attempt which won't happen until 3 days later due to weekend and normal Monday off.
Four years ago, I bought a $500 camera and used Fedex service. They claimed they delivered it which was a lie since my dad was at home all day long and no one stopped by and delivered nothing. I filed a claim and they refused to pay me my camera.
Never ever use Fedex again.
The complaint has been investigated and resolved to the customer’s satisfaction.