FedEx
reviews and complaints

7-1-2021
I don't want money or "resolution". I just want you to know that today I received the worst customer service of my 69 years on this earth. I was speaking to a nice gentleman for over 21 minutes, who kept telling me "we can't ship that by ground", and I kept answering "I don't care how you get it there, I just need it there tomorrow!"
Finally, after 21 MINUTES, I asked for his supervisor. Her first name is Patricia, and she says she works for the "escalation team" in the Ohio Service Center", but she refused to give me her last name or employee identification number even after I asked for it several times. She was more than rude. She was abusive. She asked me for the same information I had provided several times, to the first person over that 21-minute-long phone call and every statement I made she interrupted and over spoke. Finally, after she did it several times (I hope you can find and listen to the tape), I over spoke her. I was determined to finish my sentence. She responded with "Don't yell at me!". I told her I did that just to finish my sentence. Then I asked to be transferred to her supervisor. I asked that about 15 times. She wouldn't do it saying her supervisor isn't available and she would have her call me back. She didn't tell me her name or contact information. I doubt I will get that call.
This happened on 7-1-2021 at 3:19 PM. PLEASE pull those tapes and call me back at [protected] 9 to 5 Mon thru Fri. If it will help, my tracking number is [protected] and in large letters it says E2 MJXA.
All together I spent over 30 minutes on a call that always used to take one!

I have been using FedEx since the mid 70's. I've sent/received over 1, 000 packages. Not anymore! Please call me at [protected].

Worst customer service of my life.
Richard Corrente
President
Bankers Mortgage Corporation

For the last few years there have been 2 Fedex trucks in our area. Cool, CA 95614. Someone who drives them must live in this neighborhood. These trucks are being used to transport illegal auto parts. How they do this is simply to go to the persons house who want the auto parts picked up. The (Illegal Auto Dismantler) has the parts ready and Fedex shows up and takes them to a central place where the parts are loaded up and sent somewhere.
Both Trucks are driven by the same person. I am not sure if this is possibly a bogus Fedex truck.
I am not sure what you need from me to stop this criminal activity.
I have a few pics but nothing that is going to show any activity

I am the sender of package 990293760732. There is no more progress since 02th.June. I contacted fedex in Slovakia for so many times. No body seemed to be at office to give any response. Here is the email I have contacted.
cs.fedex.sk@tnt.com
martina.grejtakova@fedex.com
cs.fedex.sk@tnt.com
Shame for this terrible service!

I had a letter delivered today by Fedex which was shipped by Empower Retirement. The delivery person, instead of taking the letter to the porch, just dropped it over my wrought iron fence IN THE RAIN! The letter was a check to me, and I now have to get another check to replace that one which was ruined. It has been raining most of the day. Who doesn't have enough sense to take a letter to the porch when it's raining instead of dropping it on the walkway? As you can tell, I'm very upset by this.

Wayne Varnell
219 W 16th St.
Houston, Texas 77008

My product being shipped from Louisville KY to San Diego CA. was suppose to be delivered on June 25. FedEx Lady calls me on June 28 afternoon to confirm delivery on June 29 or after. In tracking product was left sitting in Glendale AZ for 3 days for no sensible reason. The product arrived in San Diego on Saturday morning at close to 1:09 am and could sensibly be delivered on Monday June 28, morning but the lady call me to schedule a delivery for June 29 or after. How ridiculous she could be. I asked to talk to a manager to look in to delay, she just put the phone aside to ignore my call without giving to Manager or even scheduling the delivery.

FEDEX IS WORST COMPANY I EVER MET IN SHIPPING WORLD. I WISH MY SELLER USED SOME GOOD COMPANY. I WILL NEVER WANT ANY ONE TO SHIP ME ANY THING VIA FEDEX.

RUDE DRIVER TRIES TO DESTROY PACKAGES. Set 2 of my 3 packages in the water on my front porch. He just could not put those 2 packages on the steps with the 3rd one. My porch has steps up to another porch and there was enough room for 20 packages, but he just couldn't help himself and stuck them in the water!

TOLD ME IT WOULD GET THERE BY SATURDAY AND NOW SAYING MONDAY AT THE END OF THE DAY. IT IS SITTING IN THE KERNSVILLE STATION AND HAS BEEN SINCE 5AM YESTERDAY MORNING TRACKING # [protected]. please take care of this terrible service problem.

My package was not delivered and yet the tracking was tagged as "delivered".
I know why the package was never delivered? Because I was home all day waiting for this delivery to be made so I could not have missed it. Also I'm enrolled in this service where when deliveries are made, I get a text right away. So when I received this text (I checked right away not putting it off), I went to my front door and guess what? No package.
It could not have been more than 15 seconds between the time I received the text and opened my front door.
I didn't see anything in my front door. So I went out to search for it near the building. Nothing.
The shipper (Online store) refuse to do anything. I don't get a replacement or refund. FedEx keeps saying "tracking says it was delivered".
I lost over 100 dollars. I hate FedEx and online commerce.
Only customers are responsible for everything.

I have had to deliveries disapear since i confronted one of your drivers about not ringing the door bell. He said "You got your package didnt you"? in an obnoxious tone. and i replied "Thats not the point ring the dang doorbel. #[protected]. I need to know if this is the same driver that "delivered" the same exact package before this one. The package that the company had to resend that i never got.

Tracking # [protected]

I ordered a iPad from Amazon valued at $863.99. The delivery, 6/23/21 at 12:44pm, was fast, but the driver left the package leaning against the mailbox post on the ground, where it could have been stolen. Since my driveway is 320 ft long and not in sight of the mailbox, it would have been no problem for a "porch pirate" to pick up the package and have a very nice iPad to use or sell. I expect FedEx drivers to deliver my packages to my house/garage door and not leave by the roadside. A very lazy choice for delivery.

My package says delivered 6/15/21 at 10:30 am and left at my back door (tracking number [protected]) & there is no package delivered yet. I have called & put in a claim, but they keep telling me over & over that they are working on the issue. Fedex employees are definately stealing packages & they need to be held accounted for this. Severly upset.

Order No. 653439
Fedex Tracking: [protected]
FedEx Case# C29388482
Need a full refund!
Fedex is breaking packages and stealing it seems. I assume you packed all of the items?
I received our package. Only two items were delivered. I need a refund for the other items within a week, or you can resend.

I had a package left on my porch on 6/21 and I did not know that it was there until I went to check on my mail. The delivery people need to start knocking on the door to let the homeowners know that they left a package on the porch. Bottom line, just leaving the package and just leaving is un call for. Especially if it's raining out.

Ronald Walberg, 61 E Magnolia Ave, Saint Augustine, FL, [protected]
FedEx Grd Tracking # [protected]
The above listed tracking number shows that is was delivered to address listed above. IT WAS NOT!
This has been an ongoing issue since moving to our home. The deliveries seem to be getting sorted and changed to 32084 zip code. As there is a Magnolia Ave close to the Vilano Bridge in St Augustine but it is the 32084 zip code. My address is 61 E Magnolia Ave, St Augustine 32080 (which is on Anastasia Island
Is there some way to stop this from happening as we have numerous shipments that have been delayed due to this error by FED EX. And as you can imagine the more time handled the more chance for damage.
I look forward to hearing how you will resolve this issue!
Ron Walberg - [protected]@gmail.com

I am trying to obtain (6) FedEx Ship Manager Backup/Transmission Recovery CD's (Part #[protected]) for the FedEx Ship Manager and the Technical Support Lines are useless because you get placed ON HOLD and never get through to a HUMAN.
You don't support your customers and you have us perform the Backup and if we don't the system won't allow us to ship!

Just send me the (6) FedEx Ship Manager Backup/Transmission Recovery CD's (Part #[protected]) for the FedEx Ship Manager to:

Applied Underwriters
120 Mountain View Blvd 1st Fl
Basking Ridge, NJ 07920

On 6/20/21 your driver delivered package then drove over my landscaping.
Tracking number 9261290988510527713704.
Most of the fedex drivers that deliver to me can drive, this one can't.

2 deliveries for Sat 6/19 in Gaithersburg, MD. Failed to deliver either!
Omaha Steak Order - tracking #[protected] - contractor never attempted delivery but said they did at 3:30 p.m. They Lied! I was home all day!
Plus, They never need anyone to sign for those packages which i've been getting for years! They drop it at my door every time but this time!?!?!

Vaultek Safe Order - tracking #[protected] - I paid FedEx extra delivery charge to have it delivered on 6/19. This requires a signature. I was here all day long and NOONE EVER KNOCKED ON MY DOOR OR CALLED MY PHONE!
I even took the day off from work to be here! Contractor or whomever reported another failed attempt at 4:06 but that status was filed 3 hours later. THIS TOO WAS A LIE!

[protected] containing birthday presents for grandchildren in Berkeley, CA. was dropped off at station 7 June. I was told it would be delivered by 14 June.
The last scans on this package, 13 June, show it in Chicago. This is the same
scan which also showed on 9, 10, 11, 12 June. I have called numerous times
about this and been told a. someone will call me back - no one has and b. it will go out on the next truck.
During today's call I requested to speak to a manage and was told there is a
2-3 WEEK delay/backlog in Chicago. Why wasn't I told this when the package was dropped off? Why wasn't I told this on my 4-5 previous calls?
Now I am to trust that it will be delivered in 2-3 weeks. Really?

I can not have anything shipped to my office in bethlehem pa as the driver will not deliver it to me! I had it out with him the last time and yet the horrible service continues! Fedex won't tell me his name as I want to sue him! Why is he still working for fedex?!?! He marks the tracking as the package being refused! Aq total lie yet fedex let it continue! I can't have anything shipped here by fedex ground! Fire him! Give me his name as he cost me plenty! I have a security camera so he can't say he tried to deliver when I wasn't here! He's a total scum-bag! Video shows how he came in, saw it was me, turned around and left! His log says I refused the packages! He never got out of his truck! Omg!

Driver delivery leaves door open with loud rap music blaring with vulgar lyrics. Grandchildren hearing made comment that the music was offensive and inappropriate!
Reply was simply ' I apologize ' but then just jumped in and drove off with it still blaring for next stop!
Frustrating and disappointing rep for FedEx.
I would think it should be addressed with driver. Tracking # [protected]