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1.4 18 Reviews 1758 Complaints
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FedEx Complaints 1758

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V
3:44 pm EDT
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FedEx Driver

We are in Boerne Tx, this happened a few minutes ago . About 2:15 not exact. This driver tailgated me in a30mph zone, then passed me, with 2 yellow lines and a no passing zone . School buses run in this area and also residents of River Mountain Ranch. It would be real bad for fedex if he kills someone, or several! These pics have been submitted to people in authority and now we give you the opportunity to fix this issue and resolve it quick. He's still up here delivering! School buses are going to be running!

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3:10 pm EDT

FedEx Order

Fedex is the ABSOLUTE WORST shipper in the business. They have lied to me three days in a row about delivering a package, and it may now be RUINED. A $2000 acoustic guitar that is heat and humidity sensitive has been thrown around in the back of their truck for three days in 110F heat and 80% humidity. probably some POS rental truck that they use. These people should be put out of business.

Steve Barker

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A
12:38 pm EDT

FedEx Delayed

We have packages that remain at FedEx Mesquite, TX for over a week. The packages need to be delivered to Ann Snoke 2010 Norman Court, Lucas TX 75002. We are in the new development and we've FedEx delivery to our address couple times a month.
We've received the notifications "Out for delivery" every day since 08/12/21 but never received. We've called to follow up more than 7 times. No-one were able to provide the answer. We called FedEx Mesquite and we were able to confirm with one of the staffs that they have our packages. He told us that we can come pick them up the next day. So, then we drove 45mins to the location we where have been told. 5 mins before we get there we called again. The lady checked and said that our packages were not available to be picked up since they are in the delivery trucks. Until now 08/19 we still don't know when we will receive our packages. Those packages are over $1, 600.

Desired outcome: Haven't got any response back from anyone from FedEx yet.

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8:38 pm EDT
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FedEx delivery

fed ex in Phoenix is the lowest you can encounter. their job is to delay as many packages as they can using BS excuses. last year it was china virus . this year is they are understaffed. all my packages have been sitting from to two to three days in Phoenix area. between Goodyear, Phoenix and Glendale.calling customer service is worse than wasting your personal time. they have their sweet excuse for everything. they are the worse from the best out of UPS USPS and FEDEX. last place and its getting worse. my overnight package with meds took a trip around the contry for 2weeks. just got it today. tracing#[protected] it took two weeks to get insuline and product was cooked. on top of everything I was told it was groung delivery. funny instate delivery but package goes to TX KS IL NM AZto wher it was shipped and next to me. 200 mile distant but probably went through 2000 miles. next package [protected] was supposed to be delivered on Sunday. than it was sitting in Phoenix again and noone knows about where it is it was shipped in the morning normal time 4:23AM but id didn't get to the final destination. again. Noone knows where it is. funny I pay for the shipping maybe inddirectly but there is no free shipping. ant that happens almost every time I get a package. I can be reached by email thank you bart

Desired outcome: get US based customer service and do not insult my intelligence by lying. get compensated for wasted time and money

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11:40 am EDT
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FedEx FedEx - lying about attempted delivery

It was said that there was an attempt to deliver my package but I know this is false because there was no slip on the door and despite sitting near the door waiting to receive my package I never even heard a knock. My suspicion that no attempt to deliver was confirmed by security cameras. I believe the reason for this is because I live in an apartment complex that requires you to walk up steps in order to make the delivery.

Desired outcome: For the lazy employee who didn't make an attempt to deliver my package to be terminated.

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C
8:38 pm EDT

FedEx Dangerous and reckless driver - racing and cutting off others

On August 13th in Gilroy, CA a Fed Ex driver (driving a MNX Logistics Ford Van) was seen racing a red truck (over 70 in a 40MPH zone - going west on Leavesley Ave. from the outlets (where he cut off several cars and almost causing an accident) to racing a red truck towards interstate 101 freeway where he then slammed on his brakes and almost caused another accident and subsequently started yelling obscenities at the other driver, gestures of the worst kind and then turning onto 101 going south. This happened at roughly 4PM and I followed him onto the freeway (I just happened to be going the same way) and the driver accelerated to over 80 and cut off several more drivers almost causing a chain reaction accident during heavy commute times. I could not get the license plate, but did see the driver wearing a Fed Ex uniform (purple with normal lettering) but the truck was not Fed Ex - perhaps a temporary leased vehicle? This driver is a menace and needs to be fined, suspended, or let go! This is not the type of driver a company the size of Fed Ex need or wants representing their brand. I have supplied a picture of him hiding his face, but I'm sure you can track him by the date and van number!

Desired outcome: Fire that driver!

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3:06 pm EDT
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FedEx Damaged, opened box

On 7/29/21 I was supposed to receive a package that was enroute from the Williston, VT facility, but it didn't come. Finally, on 7/30/21 it arrived badly damaged and opened. The FedEx driver told my husband as he was handed it to him, "It got crushed by other packages on top of it."

Upon inspection, none of the items I ordered were missing, but this isn't the first time we've had problems with Fedex.

Desired outcome: To be reported to the Fedex facility in Williston, VT and an apology from them

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K
11:42 pm EDT

FedEx Damaged mirror vanity desk

My initial delivery date was scheduled for August 5. My desk did not come. I received a notification that it would be delivered the next day August 6. I received a notification that a delivery attempt was made and a reattempt will happen on the next business day. I received another notification via email that it will be delivered on August 9. I then called to speak with a representative who said the driver never attempted to deliver the package. He stated the driver said he/she was not able to deliver due to overwhelming of packages to deliver in a short span of time.
The morning of Saturday August 7th the mirror vanity desk was delivered but when I opened the package I noticed the mirror vanity desk is damaged.

Desired outcome: Reimbursed for the cost of damaged mirror desk.

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3:00 pm EDT
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FedEx Delivery

this is the last time I am making this request due to damage incurred to our driveway in January 15 2921 I request no fed ex truck enter said driveway to please use a hand truck and or carry a package to back deck. this is in writing on my account with fedex. but low and behold this is the ninth time your drivers leave the deliveries on the front of the house abutting the road for any porch pirate to take it almost occurred yesterday but we interrupted that car ready to snatch the carton when we drove into our driveway. there was a large carton sitting there and an unknown driver several inches in front of it

No matter how many time I call the local office I am getting brain dead representatives that just donot get what I am asking. If they did this would not be a regular occurrence.

Desired outcome: listen and heed our request it so very simple to oblige

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4:39 pm EDT

FedEx Delivery

The side of my home faces the street. My carport entrance is closer to the street with a circular driveway that is s part of the carport entrance. The front door is farther away and has no walking entrance. I have asked drivers to leave my packages in the carport; they said they were told to only go to the front door. Common sense and observation should be noted in some instances. I keep complaining, but no change.

Desired outcome: Leave package at the obvious entrance --the carport.

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2:38 pm EDT
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FedEx Grosse Pointe Park FedEx driver safety incident

I am a 64 year old man and was riding my bike on Jefferson in Grosse Pointe Park MI when the driver of a FedEx truck coming toward me made a left hand turn and I had to hit the brakes to avoid being hit. As he passed me he yelled out his open passenger side to "ride on the sidewalk". He was a younger male, Caucasian, with a mid length dark beard. Here is the sign right by where this happened as attached. I have ridden my bike 4800 miles so far this year and follow traffic rules just as if driving a car. I was close to the curb going around 22mph at the time. If a driver cannot accept there are other vehicles on the road he should be fired before he kills someone. This is the worst experience I have had with a commercial driver.

Desired outcome: An apology and use this as a safety share with the drivers.

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6:09 pm EDT

FedEx Delivery options

I tired several times to get to talk with a person to verify the deliver to address for my package.

Here is an excerpt from an e-mail that I received today:

We would like to inform you that the shipping courier is unable to
deliver your package.

Your tracking number: Your tracking number is [protected].

Why is this an issue? Fed Ex delivered something else today.

I tried several times to get to talk with a person but the phone system cut me off.

Not a good way to treat customers

Glenn

Desired outcome: Call me and verify the deliver to address and then deliver the item

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D
5:43 am EDT

FedEx Damaged delivery

On 7/31/21 I received a delivery from Fedex.
The package contained two one-gallon cans of paint.
The paint had leaked onto my driveway. This is where the driver dropped it off instead of bringing to front door.
The box was wet and upside down. When I opened the box, I saw that paint had leaked all over the box.
I am not happy.
The tracking number: [protected].

Last December we were notified that a $120 piece of meat from Omaha Steaks was delivered. It never made it to us. We contacted Fedex regarding this. Ever since then we have not received good delivery service.

Desired outcome: Replace product. Do not allow this driver to deliver to me again.

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9:36 am EST

FedEx Poor Service

Items took over a week to be delivered. First it was Friday, then Saturday now Tuesday. Never use Fed Ex always use UPS as they are more reliable.

Desired outcome: Product has not been delivered yet, still waiting. Maybe I will get luck on Tuesday??

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9:02 pm EDT
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FedEx Delivery

FedEx Shipment [protected]-Scheduled for delivery today 07-29-2021. Having missed a different delivery on [protected], I waited all day at the door. No delivery attempt was ever made.
Instead, I received a text notification of a delivery exception...while standing at the door! No truck/or person was ever on my block, let alone my door. No missed delivery sticker was left, since one can't be left when an attempt was not made. This is ridiculous.
For what it's worth I did contact the sender and ask them to please consider changing shipping companies going forward, as this makes both the sender and the shipper look bad.

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2:15 pm EDT

FedEx Delivery Not Made

An order of electrical equipment shipped to me never arrived.
Fedex emailed me a delivered notice as i was sitting at the computer reading my mail.
Fedex email reads, Your package has been delivered and signed for. About 3:30 p.m. local time.
No ring or knock at the door. Sitting not 12 ft. from the front door myself
at that very time!
My copy of the PROOF of DELIVERY has no delivery address or name, ( mine ) or the driver and is signed by someone name of " C. Chang. "
" NO C. CHANG HERE"
The name on the packages are Hilliard Moore with home address.
Not Rocket Science!
Very suspicious!
How does one miss-deliver or lose 4 packages weighing
over 30 lbs. each? Storage batteries. Value about $900.00 .
1. Wrong address?
2. Wrong name?
3. Wrong recipient?
4. Wrong signature?
Am I -
5. Wrong-ly mistaken about a crime of felony proportions?

I would love to talk too the delivery driver, YUP!
And their boss too!

Thank you for your support and efforts.

Hilliard Moore # [protected] [protected]@hotmail.com

Desired outcome: H E L P

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E
6:17 pm EDT

FedEx Delivery sucks

Have had several packages that were shipped to me on FedEx and they never arrived when they are supposed to! They get to FedEx location in Austell, Georgia and then it is hit or miss if you get your package! I had a package that was shown to be on the FedEx delivery truck on July 17th and wasn't delivered until 6 days later on July 23rd! It wasn't that urgent but still can't believe it rode around on there delivery truck for 6 days!
Well I have a food delivery that was supposed to be delivered on July 25th and for the third day in a row it says that is on the truck for delivery and it still hasn't been delivered and it is the July 27th! The food will be ruined before it gets here and tha just socks! FedEx is the worst delivery service I have seen and don't know how they stay in business!

Desired outcome: That companies will quit using FedEx home delivery!

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E
3:25 pm EDT

FedEx Package delivery

Please tell drivers to stop throwing our packages over the locked gate out in the open sun & rain (like today). Packages can be left, as usps and ups do, on the left side of garage door on the ground. Also please use use the ring doorbell so we know a delivery has arrived.

My address is eric joyner, 7166 pena lane, melbourne, fl 33940
Questions [protected]

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8:07 am EDT

FedEx Driver

A Fed Ex truck parks in a way that blocks the exit view leaving a property on NE Juanita Way. It is completely blocking the view to the west of the residents that live at 9123 NE Juanita Way in Kirkland, WA.

It is a very dangerous situation in which an accident could easily happen. Over the weekend a car was almost struck.

Thank you!
[protected]

Desired outcome: Please take some action to have this driver not park on the should that blocks oncoming traffic.

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3:55 pm EDT

FedEx delivery times and service is horrible recently

We have been loyal customers of Fedex for many years, we are constant senders and never complain about the fees.
The past month at least, we are so disappointed with every shipment almost. nothing arrives on time.
Next week i am giving DHL a chance, even cheaper but the reason is service and time management; ill know better next week.
We have been also receiving international packages from Fedex this past month or two, I changes the service to fedex thinking it will be my best delivery option; i was wrong! it harmed us instead of making anything better. i had two whole days i had to pay employees for hours not worked because of fedex delays. not fair!
we have a shipment going next week already with DHL because fedex cant get it to me in a timely manner.
very disappointing.
If anyone is fedex cares about this sitiationg please call me directly, shipping manager - Heather 818.292.4931

Desired outcome: an account manager or nothing

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About FedEx

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FedEx offers a range of shipping services for both individuals and businesses, including overnight, express, and ground delivery. They also provide freight services, logistics solutions, and e-commerce support. Customers can track shipments and manage deliveries via the FedEx website or app.
How to file a complaint about FedEx?

1. Log in or create an account: Ensure you are logged in to your ComplaintsBoard.com account to proceed. If you do not have an account, please register by providing the required personal information and verifying your email address.

2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

Overview of FedEx complaint handling

FedEx reviews first appeared on Complaints Board on Oct 26, 2006. The latest review Always delivers my packages to the wrong house. was posted on Jun 18, 2024. The latest complaint Paid for overnight shipping- didn't deliver/said business closed or customer not avali was resolved on Jul 20, 2022. FedEx has an average consumer rating of 1 stars from 1776 reviews. FedEx has resolved 164 complaints.
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  1. FedEx Contacts

  2. FedEx phone numbers
    +1 (800) 463-3339
    +1 (800) 463-3339
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    78%
    Confidence score
    USA and Canada
    +1 (800) 003-3339
    +1 (800) 003-3339
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    800 733 339
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    1800 535 800
    1800 535 800
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    800 033 339
    800 033 339
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    800 988 1888
    800 988 1888
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    China
    +1 (800) 209-6161
    +1 (800) 209-6161
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    120 003 200
    120 003 200
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    Japan
    +1 (877) 339-2774
    +1 (877) 339-2774
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    Canada, Tech Support
    +44 345 607 0809
    +44 345 607 0809
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    United Kingdom
    +44 247 670 6660
    +44 247 670 6660
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    +61 132 610
    +61 132 610
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    33%
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    Australia
    +55 112 169 7000
    +55 112 169 7000
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    +54 810 333 3339
    +54 810 333 3339
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    Argentina
    +43 800 123 800
    +43 800 123 800
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    Austria
    +32 27 527 575
    +32 27 527 575
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    +45 70 233 332
    +45 70 233 332
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    +358 10 800 515
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    +33 140 855 660
    +33 140 855 660
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    France
    +49 61 076 840 660
    +49 61 076 840 660
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    Germany
    +39 199 151 119
    +39 199 151 119
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    +31 800 0222 333
    +31 800 0222 333
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    Netherlands
    +47 63 940 300
    +47 63 940 300
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    +351 707 244 144
    +351 707 244 144
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    +7 495 788 8881
    +7 495 788 8881
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    Russia
    +34 915 209 060
    +34 915 209 060
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    100%
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    Spain
    +46 40 169 160
    +46 40 169 160
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    100%
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    Sweden
    +41 448 744 160
    +41 448 744 160
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    100%
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    Switzerland
    +90 444 9339
    +90 444 9339
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    100%
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    Turkey
    +966 122 329 999
    +966 122 329 999
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    Saudi Arabia
    +971 42 183 860
    +971 42 183 860
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    100%
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    UAE
    +852 27 303 333
    +852 27 303 333
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    Hong Kong
    +65 67 432 626
    +65 67 432 626
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    Singapore
    +82 23 338 000
    +82 23 338 000
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    South Korea
    More phone numbers
  3. FedEx emails
  4. FedEx address
    Three Galleria Tower 13155 Noel Road, Suite 1600, Dallas, Connecticut, 75240, United States
  5. FedEx social media
  6. Stan
    Checked and verified by Stan This contact information is personally checked and verified by the ComplaintsBoard representative. Learn more
    Jun 19, 2024

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