FedEx
reviews and complaints

It took Fedex 1 day to transport my package from Missouri-> Kansas->Chicago, IL. Now it bounces around for 4 days in Chicago, IL and still cannot get a commitment on a date of delivery and is literally in the same city. This is not the first time I have encountered this and seems to be an ongoing issue with Fedex

By complaining, FraudEx punishes the complainant by holding back the scheduled days of redelivery.

What is the official FedEx policy regarding FedEx trucks using peoples personal driveways to turn around in? Just happened at my residence again today. One of their trucks made a delivery across the street and once the delivery driver was done he got back into his truck and pulled into my driveway to turn around instead of driving 100 yards to the end of the street and using the street turn around. I don't like it and would like it to stop. I tried to call FedEx customer service department but was on hold for 20 minutes so thought of this as an alternate to ask.

We have a drive thru driveway with a BIG sign that says PRIVATE Driveway, no Trespassing. The driver continues to ignore this because he's to lazy to go around the block. He's been warning by me before and by my husband today. He lies! He's been told we have little kids, dog and other animals. If this happens again I will block the road and call the police next time. If he should injury anyone or anything in my yard you will be dealing with the consequence and l want a response back to this complaint and you can tell me what you intend to do with the driver who doesn't seem to listen! 8/26/2021

At least one of our local (Zipcode 27703) delivery drivers has over the last few months started leaving packages in front of the garage door instead of on the front porch. Not only is this an open invitation to thieves, but it has a very real potential of someone backing a car out of their garage and running over an unseen package.

Tracking number ([protected]) states package was left "at front door" on 08/21/21 but package was NOT delivered to my residence. Fedex phone numbers are all automated and just keep telling me my package was delivered. It was obviously left at the wrong address and the shipper has stated they have been told it was delivered so they will do nothing. This package was a set of sheets from Sheex and cost over $120.00 plus tax plus $7.99 shipping.

Judith Bailey
2142 Jackson 4
Bradford, AR 72020
[protected]@hotmail.com
[protected]

For the third time within four weeks, I have received a package delivered to me through the fedex facility in williston, vermont, that has been damaged. This time, it looks like the packaging tape was partially stripped off, one side of the box crushed and slit open all the way around the corner - see photos.

I contacted fedex to file a second complaint (my first complaint was for two separate deliveries on 7/30 an 8/17 that had been damaged).

I told them that since this has happened three times now, that I feel they were deliberately vandalized at the williston facility. They said they "took this seriously" and "someone would contact me."

So far, no contact from fedex.

Since this has happened three times, I will also being filing complaints with the better business bureau. If it keeps happening, I will pursue legal action.

My package was delivered but never received by the recipient. I filed a claim and waited a few days. When I had not heard back I called costumer service and i was told that I had to go back to the fed ex location where I shipped from and they needed to file for me. I did that but was told that wasn't their responsibility.

I called customer service again and explained to them what was going on. This time I was transferred to department that deals with claims. I was told that the claim had been denied and that it would stand. I asked where my package was left but all the rep kept telling me was that it was delivered to the address I gave and that once it was delivered it was no longer their responsibility. Still till this day, 5 or so weeks later the package is still missing and fed ex took zero responsibility for a package I trusted them with. I have photos and receipts and even that didn't help. Really sad what poor customer service they have

I live in Moline, IL, & I ordered something to be sent to me by Saturday 8/21. I had to pay for extra shipping cost for this... I also had 2 other packages to be delivered as well... the driver did not even attempt to do the delivery! Yes I love in a locked building! But! I have driver instructions to get into the building! Today, people were moving out of this building, and propped the door open from 6am to 7pm! And the driver said they tried to deliver but could not because the door was locked! I called customer service Saturday 3 times and today 3 times! I have spoken to 4 representatives and 2 managers! Saturday I was told an attempt would be made again in 30 minutes!, the rep took down my phone number and said they would call me back, they never did!... I then spoke with another representative who hung up on me. Another transferred me to the manager who PROMISED me that it would be delivered TODAY! & IT WAS NOT! I called today and was told that no notes are even taken when customers call in upset! That there's no information stating delivery instructions! & that I did not speak with a manager! This is insane!

I now have to wait for the package to be "attempted" again then mail it to the person who it belongs to because they went home!

I can't understand why Fedex can't deliver a simple envelope on time. This was supposed to arrive today, but is sitting in Texas and now Fedex says they can't figure out how to get it here for another three days.

I just want Fedex to do what they're supposed to do for once. This is all too common with them and as such, they are my last choice as a shipper.

FedEx gave Saturday, August 21st as our day of delivery for our mattress so we removed our mattress and put together our new size platform bed. We stayed home all day so we could be ready to open the downstairs door as soon as they called. We did get a call but when my husband went to the door, no one was there. We were then emailed our mattress would not be delivered until the 24th. It said there was an attempt to deliver the mattress but it was a failure. My husband called fedex and they said it was scheduled for the 24th all along. What?! We are without a bed and we have to wait for three days. I am sick. We will not order anything that fedex delivers again.

Fed Ex driver was to drop off overnighted phone on 8/19, I was home and waiting, while downstairs she pasted noted that she missed me will try again. I called Fed Ex and explained she was told to return to address & deliver, she failed to follow through. 8/20- (I work at nt) I'm in LR with door open again waiting for her, I stay in Living room waiting and watching. At 12:56 I receive text that shipment was dropped. Call Fed Ex again and explain not true, I have cameras as well. I see Fed EX go by at 2:53pm. At 4:10 my husband comes home and finds the box under my gate to the property. Fed Ex stated there was a signature of C Charlie looked at it can't see a C or Charlie, lies. I can no longer trust this driver to deliver anything. DT106150645618 Charlene Oberly [protected]@comcast.net. Earlier delivery in wk she piled up 3 boxes in front of my door unable to get out, fire hazard. Sometime leaving boxes on sidewalk if she sees my dogs outside but inside 6ft fence, she is scared of dogs.

Fed Ex driver passed me in a construction zone posted No Passing and 25 mph speed limit. Road was being chipped sealed and loose gravel spread across the road. That is why the no passing and 25 mph speed to keep the rocks from breaking windshield. The driver pass myself and another car in this construction zone at approximately 40-45 mph peppering my vehicle with rock. At a point I caught up with him when the road crew stopped all traffic in our direction. I got out and spoke with him about his illegal activity and breaking My windshield.
I've already filled a complain but when "John" contacted me the call back number is "protected" with an numerical code...
Complain# [protected]

08/20/21 at 10:39 am number on the truck #304667. Driver was very rude. Brought in an extremely large package and asked me where I wanted it, I wanted to make sure it was being delivered to the correct address so I bent down to look at the packing slip and as was doing so he asked my name and ran out the door leaving the package in the Lobby of the clinic. The package was too large for me to move by myself.
Tried calling the 800 number, a foreigner answers which i cannot understand. I had to search and search for how to submit a complaint on line.
The company make is very easy for these drivers to do what ever the heck they want with no repercussions- because you cannot get in touch with anyone at FedEx at a local level and most all representatives at the 800 no. are foreigners that are very difficult to understand.
It is as if FedEx wants it to be difficult to make a complaint.

We received a package yesterday, tracking no. [protected], and upon leaving, the driver drove through a landscaped section of our yard causing deep ruts, tree branches and mud throughout. It is my guess that the truck was stuck in this area and had to be towed out based on other tracks in the yard. Unfortunately, we were not at home at the time. We receive a weekly FedEx delivery every Wednesday and this was the only vehicle at our home. Please see the photos attached of the damages. I appreciate any feedback. Please respond to [protected]@aol.com. Thank you.

FedEx Delivery Man spit on Our American Flag! My Granddaughter and I witnessed. I was too afraid to yell at him with her there.

I called Walmart who I ordered from, Called and wrote FedEx.
The man was never fired or at least given another route.

What still bothers me besides always having to see him! We deliver often, family of 5, during Pandemic. Now Half of the boxes are damaged, kicked, dropped or fluid dripping out from abuse.

Please can someone give me advise?

We are in Boerne Tx, this happened a few minutes ago . About 2:15 not exact. This driver tailgated me in a30mph zone, then passed me, with 2 yellow lines and a no passing zone . School buses run in this area and also residents of River Mountain Ranch. It would be real bad for fedex if he kills someone, or several! These pics have been submitted to people in authority and now we give you the opportunity to fix this issue and resolve it quick. He's still up here delivering! School buses are going to be running!

Fedex is the ABSOLUTE WORST shipper in the business. They have lied to me three days in a row about delivering a package, and it may now be RUINED. A $2000 acoustic guitar that is heat and humidity sensitive has been thrown around in the back of their truck for three days in 110F heat and 80% humidity. probably some POS rental truck that they use. These people should be put out of business.

Steve Barker

We have packages that remain at FedEx Mesquite, TX for over a week. The packages need to be delivered to Ann Snoke 2010 Norman Court, Lucas TX 75002. We are in the new development and we've FedEx delivery to our address couple times a month.
We've received the notifications "Out for delivery" every day since 08/12/21 but never received. We've called to follow up more than 7 times. No-one were able to provide the answer. We called FedEx Mesquite and we were able to confirm with one of the staffs that they have our packages. He told us that we can come pick them up the next day. So, then we drove 45mins to the location we where have been told. 5 mins before we get there we called again. The lady checked and said that our packages were not available to be picked up since they are in the delivery trucks. Until now 08/19 we still don't know when we will receive our packages. Those packages are over $1, 600.

fed ex in Phoenix is the lowest you can encounter. their job is to delay as many packages as they can using BS excuses. last year it was china virus . this year is they are understaffed. all my packages have been sitting from to two to three days in Phoenix area. between Goodyear, Phoenix and Glendale.calling customer service is worse than wasting your personal time. they have their sweet excuse for everything. they are the worse from the best out of UPS USPS and FEDEX. last place and its getting worse. my overnight package with meds took a trip around the contry for 2weeks. just got it today. tracing#[protected] it took two weeks to get insuline and product was cooked. on top of everything I was told it was groung delivery. funny instate delivery but package goes to TX KS IL NM AZto wher it was shipped and next to me. 200 mile distant but probably went through 2000 miles. next package [protected] was supposed to be delivered on Sunday. than it was sitting in Phoenix again and noone knows about where it is it was shipped in the morning normal time 4:23AM but id didn't get to the final destination. again. Noone knows where it is. funny I pay for the shipping maybe inddirectly but there is no free shipping. ant that happens almost every time I get a package. I can be reached by email thank you bart