FedEx
reviews and complaints

I have a video of A Fed Ex drivers wreckless driving. The driver came within 10 inches or less of my rear bumper while driving over 65 MPH. Full raw video is available if FED EX wishes. The incident happened between approximately 1:45PM and 2:45PM on 07 April 2022. This was on east bound I-24 between Exit 8 and Exit 11. The entire incident was caught on my front a rear dash cam. Truck: 123556. MID trailer 830734, Rear trailer: 806897. I was entering the Hwy from exit 8 on ramp where the driver intentionally blocked my entrance, (captured on video). After hittting the braked to merge left. I safely moved to the left lane, (also on video). I then conducted a right lane change to take Exit 11. The driver then closed distance and tail gated me to the exit, coming within approximately 10 inches on my bumper at 65-70 MPH.

I was heading east on Gregory right before the 71 hwy entrance in the left lane, the Fedex driver was on my right when the light turned green, the fedex driver drove into the left lane where I was causing me to almost move into oncoming traffic to avoid a collision. I honked at him and he honked back like I did something wrong. I could have let him hit me and sued the company but instead I chose to avoid a collision and let the company know so that this driver doesn't harm anyone else with his dangerous driving.

On April 5, 2022 I was supposed to receive a small package sent out for delivery via Fedex. Instead, at 10:20 am (per Fedex tracking) their driver left a large 22 lb box outside my front door. The driver did not knock or ring, and I was only one room away. When I checked at noon and saw the large box, I checked the label to write down the address and tracking number, then called Fedex to report their incorrect delivery and have them pick it up. My home is a single family residence and the address on the label was for an apartment on a totally different street a few blocks away. Names totally different as well. It is now nearly five pm and the box is still sitting by my front door. Attempting to get info as to status of this from Fedex is impossible. Their tracking only shows that the box was delivered. Meanwhile, my package is shown as “out for delivery” but not yet delivered. Any business relying upon Fedex may be sorely disappointed. I would very much like that box delivered in error picked up by them ASAP and my package located and delivered tomorrow latest, if not left at or stolen.

We have a driver that refuses to deliver our packages to the receiving room. The merchandise we receive are firearms. The driver just leaves the packages up front - never announcing that she is here, Turns and walks out the door, leaving the packages vulnerable for a customer to grab and run out the door. I have called 3 times to make a complaint to advise that we need her to take 10 more steps to the receiving area, but no action has been taken. I will post this and call every time she drops the packages in an unsecure area. This is route 515 according to the yellow sticker on package

4/1/2022 Tracking # [protected] was noted as delayed. Said no one was home to receive package, however, I have cameras on the front and back of my house and can prove they never came by. I paid for 2 day express on an order and now there is no way to get a refund. The Fedex guy dropped it on my porch the following monday. On Friday before he said they couldn't leave it because no one was home. Another lie for not doing their job.

Problem: FedEx schedules a delivery and then delays it.

Warning to all shippers! Use any service but FedEx!

They set a delivery time for 04/04/2022. I took the day of to accept the delivery so I could use my forklift to unload the shipment. The morning of 04/04/2022 I had to call them to see what time to expect the delivery. The dispatcher said they could not deliver that day. No notice except on the day of delivery!

Also now I have to take another day off since they can't figure out how to get a timeframe in less then 4 hours.

In regard to tracking number [protected] my package was not delivered to my address. It was delivered to the wrong apartment. A resident in our building had to bring me my package. I am angry that happened. Someone else would have stolen it. My apartment is not hard to find, and I resent that they dropped it off at the wrong place. My apartment is located in the left side of the apartment complex towards the end of the hall on the right side.

Called the 800 # to complain. Lady told me there was nothing they could do because I didn't have the drivers name or truck #. I wasn't home so obviously can not have that info. My expensive package was left by the road, even though it said left on my porch. Part of the package was sticking out in the road. She told me that I couldn't formally file a complaint without that information. I know there have to be ways for FedEx to know who is running my route and made my delivery. I got nowhere with customer service.

My package was supposed to arrive two days ago. Yesterday, it was delayed by "operational delays", and today the tracking site says a delivery attempt was made but "customer not available". First of all, people haven't had to sign for packages for years. Packages are normally left on front steps or porches without any interaction with the customer. So why would me supposedly being unavailable prevent the package from being delivered properly? Second, I was in fact home at the time of the supposed delivery attempt. There was no knock at the door and no other actual attempt to deliver the package. This is an outright lie.

I Send the package to my mother in New Jersey of a brand new cell phone from West Palm Beach Florida. I insure the package for $800 (cost of the phone tax not included)

The package was delivered one day late, but somebody broke into the box and took the cell phone out. I called FedEx the same day I was told that they had to do an investigation and that they will get back to me within 48 hours. That was on a Sunday afternoon. I never got a call back so I called them back on Friday and they had no information for me. They call me back on Saturday and said that I had to go online and file a claim. I did file a claim and a few days later I got an email saying that they had to do another investigation and that they would contact me within 14 days. Nobody ever called me or give me directions on what to do, but I did get an email saying that the claim was denied because we failed to provide the original box. Without prior notification they showed up to the house and neither my niece or the driver had a clue what was going on.

Prior to delivery I was sent a couple of text messages saying that I needed to have somebody in the house to sign for the package. On the delivery day, the driver just dropped the package on the porch rang the bell and left, he sign the package himself.

I ordered a Laptop from HP and it was taveling via FedEx just fine until it was scaned in at the FedEx Hub in Memphis where it has sat for a week now.

I live in Jackson, Mississippi which is only a 2 and a half hour drive from Memphis. What in the world could be going on.

Tranking # [protected]

My package arrived at Memphis, TN at 12:40 AM at the FedEx hub.

The package orriginated in CHONGQING CN and was in transit at 9:09 AM

March 14.

When you absolutely positively don't need your package delivered-choose Fedex. Started off saying package will be delivered 3/24, then by end of day 3/25, then by end of day 3/26, now end of day 3/27 and it looks like it won't be today either. It's been in the city of delivery now for 4 days with great weather and the only answer I get is operational delay which is the answer given when there is no reasonable explanation. Until Fedex replaces upper management with people that understand how to lead into a customer service friendly organization we should stop using companies that only have Fedex as an option.

Sorry

Paid for overnight delivery. Waited all day for package. At exactly 7:46 PM received a message saying an attempted delivery was made which never happened. Have security cameras covering the premises. Called FedEx about this and told them I can provide them with the security footage at stated time. Only response is that they are sorry and it will be delivered on Monday the next business day. It's Friday. Why am I paying for overnight shipping when your drivers refuse to do their job?

I have gave you instructions to leave all packages on my back deck, signs on my front and side door state same. Today your driver left tracking number

[protected] in mail room, so message states, I don’t have a mailroom, if he meant my mailbox, then that is illegal, I want my package delivered as my account instructs. Have your driver get my package and deliver it to correct location today. Tomorrow I am lodging complaint with USPS, if package is in my mailbox.

Some FEDEX driver claimed to deliver two packages to my house. I Did NOT receive them. I checked where drive claimed to leave them and nothing was there. I was home so I know nothing was delivered. I have been endlessly trying to locate my packages. Their response - check the bushes?, check with neighbors? IT's NOT A SCAVENGER HUNT! I waisted 5 hours on the phone trying to get a customer service rep to locate the truck that was suppose to have delivered my packages. Told would contact me next day - another lie. I called them, now I was told their procedure required 48 hours, again they would contact me. THEY DID NOT! Spoke with an Erica, Julian and Maybell 72 hours after FEDEX lost my packages and now the person tracing my package is unavailable to speak with me? Seriously? Each rep recommended I contact the sender to get resend--- so companies have to pay for FEDEX horrible service and negligence.

Glider was delivered on Wed.March 16th, 2022 on rainy day. Must have pulled truck to garage door down driveway hill. While taking off or dropping off hit door and caused 8" crease in metal garage door. Did not see as had opened door to pull in glider delivery but not seeing outside of door. Few days later saw where box had been on outside of garage this dent. Garage door is in excellent shape otherwise and now mars appearance of front of door. Replacement 18 ft section costs $1208 and will not match. Very upset with this delivery as box glider in had dented corner also where may have hit door.

Tracking #[protected] Ref. [protected]

2 days in a row (March 23rd and 24th) it says my package Wasn’t delivered because no one was home or the business was closed. No door tag was left and I didn’t see anyone attempt to drop off a package on my ring camera. Wasted my day sitting around for a package

Date: 3/24/2022 Time: 4:00 pm. Truck Number 661711

Description: Fed Ex came to deliver something to our neighbors and they literally backed onto the side of our lawn and ran over our reflectors. This has happened so many times, its infuriating. I stood outside while he was running over the reflectors and he acted like he did nothing wrong.