FedEx
Reviews and Complaints

Am about to receive two shipments. I am just waiting at home for two days as it says I need to sign the package. Calling customer service is equally ineffective.

Saturday (4/23/2022) - I am waiting at home. Then I get message "they tried to deliver but customer not available". That was total lie. I called customer service, then I after half an hour and one escalation to manager, I am told that they didnt load it into the truck.

Sunday (4/24/2022) - my tracking status says it will be deliver today. I am waiting at home. I called customer care to make sure I receive it. They said they dont know the time but it will be delivered today.  after waiting for hours I get message "unable to deliver". I called customer service and they said the information on tracking page is wrong and it will be delivered on monday.

Here I am waiting for 2 days at home. Delivery people lying and customer service is clueless and giving random answers.

Chemo drugs were shipped on Thursday 04/21/2022, and were to be delivered by noon Friday 04/22/2022. They were not delivered. Tracking says they were in the Richland MS distribution center at 7:15AM on 04/22/2022 (15 miles from my home).

When I called on Friday evening, I was told they would be delivered by noon Saturday 04/23/2022. They were not delivered.

Now I am told they will be delivered by noon Monday 04/25/2022.

Does anyone want to lay odds on delivery happening by noon Monday.

By the way, after using their voice response system it appears AI does not mean "artificial intelligence at Fedex. It appears to mean"actual ignorance".

Today I collected a medium sized box I shipped from myself in SC to myself in ME via FedEx.

When I received the box I noticed the tape sealing it had been replaced. The box had been opened and resealed.

When I got home and opened the box I discovered the contents had ALSO been opened and resealed with clear box-tape (for packing boxes to be shipped).

No notes. No explanation.

Weird. Invasive. Unacceptable.

I called to inquire about a package I was to receive. The automated system gave me incorrect information compared to what I could see online and I wanted to get a live person to help resolve a issue. The system would not transfer me to an agent instead it stated that no other information was available and that it would not transfer me to an agent. Instead it hung up on me. I called back and the system was able to recognize my number again and again told me it would not transfer me. I had to call back 2 more times for a total of 4 calls to speak to a live agent.

I ordered a very expensive machine which was to be delivered to me in 5 days shipper FEDEX. On a previous occasion I had ordered from the same company a different machine and was delivered to me in 5 days. Going back to my original complaint why I'm writing this The item was shipped on 4/8/2022. I got a text on my phone that it was being delivered early which would be 4/12/2022. Well low and behold that day came and no delivery. The box sat in a terminal in Edison, NJ from 4/11 -4/14 They never attempted to correct it. I had to get the company that shipped it involved 2xs. The second time they gave them no reason why they screwed up the shipping. I'll tell you why some dingle berry put the box on the wrong belt. I still have not got this box and its 4/18/2022 WHERE IS IT FEDEX? I'am beyond livved. Oh and they said you will see movement that's a laugh it departed AZ shows nothing after that. You would think you would see the next destination it went to NOPE. SO where is it? Now I have to get the company involved again in this. FEDEX you Suck! Lets see how long and if I ever get this box.

My incident is 3 months old and I am still waiting to hear back from the Mgr. that told me he would. This happened on 1-12-22.

We had approximately 2 inches of snow and it was a nice day and the driver decided to drive down my driveway of gravel instead of walking there.

When he was going to drive forward you can see that he must have slid a bit and could not back up. I don't know why there was plenty of room behind him.

So he just decided to go forward not only a ways but all the way thru my back yard, thru my new grass and thru my tree row and out the other end of my property. Drove right over my Sewer that was marked with a Construction cone and did not even call us. We live in a subdivision and do not have city sewer. You do not drive over these in the country.

When we came home we could see what happened and all the tracks. I called the Fed Ex Ground on 1-13-22 and then the mgr of the Dickinson ND Fed EX Express, called me right back at 10:34 am, and he went right out and took photos at 11:00 am MT, and told me he would call me right back. He.. never did. I have left messages for him to call, I stopped and gave a Fed Ex employee my phone number to call me on and still todate has not returned my call.

This mgr is not a Mgr as far as I am concerned and the driver needs to be trained how to drive.

There is a lack of respect here for the customer from the Mgr and the driver from Fed Ex Express. When you trespass and possibly have property damage to my sewer and the Mgr does not have the responsibility to call back the customer, he is not a Mgr as far as I am concerned.

I incurred expenses and installed a separate box for my packages to be delivered off of my property so that Fed Ex Express stays off my back yard and off of all my property.

I have tried contacting fedex with the tracking number, I was told to contact safelink because it was returned to them as undeliverable. I have tried various phone numbers for safelink and I can not get through to a live person. I tried to chat and no one ever came on, I waited an hour.

Can someone please help me, or tell me how to talk to an alive person at safelink?

FedEx 9400111202055869433825 [protected] 2022/02/22

Ticket number:[protected]

address phone was sent to as undeliverable:401 MILL RUN RD

Shenandoah Virginia 22849 The Int

I would like to send it to my sister's home which is a permanent address, then if it is resent, she can bring it to me.

Safelink enrollment number:[protected]

My name: Karen Ann King

Sister's name: Jamene Schotsch, 12007 stonehenge dr fred va 22407

[protected]

was expecting a delivery from FEDX on 4/12/22 talked to freight office in Ft.Myers Fla on 4/11/22 was told I could not request a time for delivery I was given a 3 pm to 6pm window was told i had to be home at 3 ( just in case ) lost 2 hours of work. and still after 6 pm no one showed up talked to 3 diffrent people at FEDX and like a recording they all said (delays happen) no call about said delay no one seemed to care

Today @11:20am I observed a Fedex truck driving to fast by my office. We are a 55+ manufactured home park with 200 sites and I've seen the trucks driving over the 10 mph posted speed limit most of the times I've observed them. I'm the manager and it's just not your trucks its the mail trucks and UPS trucks also.

To make a very long story short, a Charge card that we pay our bills with was to be overnighted on March 28. FedEx tracking info showed attempts made but no one home. I am home all the time, plus I was requested to receive text updates. Also, if attempts were made, where are the door tags that are supposed to be left? I have been on the phone with FedEx for most of the day, and was advised I needed to pickup the card at the FedEx location, which is an hour away. Spoke to Evelyn at the resolution center, who spoke to someone at the Mauldin Road office who tried to contact the driver, trying to find out where he left the door tags. No luck. They said the drivers gps shows he came to our address, but no door tag number recorded.

Today is Friday and I had two shipments scheduled to be delivered to me by FedEx. Tracking numbers [protected] and [protected]. Both shipments were materials needed for jobs that I've scheduled for this weekend so I stayed at work to receive them. I normally leave at 3PM, but today I would stay until I received my packages. There is double gates that are open when someone is here and shut when we are not and there are cameras that record everything between the office and including the road in front of the business. I continued to keep tracking my packages on FedEx.com and watch the security camera footage so that I could meet the driver outside when he or she arrived. I did this until around 7:25 when I discovered that the status online then read "We made a delivery attempt: 04/08/2022 07:20 PM". Very confused I pulled up footage from the road in front of our business and not only was no attempt made there was no FedEx truck whatsoever. I now have to go purchase materials to work on jobs Saturday and Sunday at a higher cost and with materials being delivered on Monday that I will not need.

I have a video of A Fed Ex drivers wreckless driving. The driver came within 10 inches or less of my rear bumper while driving over 65 MPH. Full raw video is available if FED EX wishes. The incident happened between approximately 1:45PM and 2:45PM on 07 April 2022. This was on east bound I-24 between Exit 8 and Exit 11. The entire incident was caught on my front a rear dash cam. Truck: 123556. MID trailer 830734, Rear trailer: 806897. I was entering the Hwy from exit 8 on ramp where the driver intentionally blocked my entrance, (captured on video). After hittting the braked to merge left. I safely moved to the left lane, (also on video). I then conducted a right lane change to take Exit 11. The driver then closed distance and tail gated me to the exit, coming within approximately 10 inches on my bumper at 65-70 MPH.

I was heading east on Gregory right before the 71 hwy entrance in the left lane, the Fedex driver was on my right when the light turned green, the fedex driver drove into the left lane where I was causing me to almost move into oncoming traffic to avoid a collision. I honked at him and he honked back like I did something wrong. I could have let him hit me and sued the company but instead I chose to avoid a collision and let the company know so that this driver doesn't harm anyone else with his dangerous driving.

On April 5, 2022 I was supposed to receive a small package sent out for delivery via Fedex. Instead, at 10:20 am (per Fedex tracking) their driver left a large 22 lb box outside my front door. The driver did not knock or ring, and I was only one room away. When I checked at noon and saw the large box, I checked the label to write down the address and tracking number, then called Fedex to report their incorrect delivery and have them pick it up. My home is a single family residence and the address on the label was for an apartment on a totally different street a few blocks away. Names totally different as well. It is now nearly five pm and the box is still sitting by my front door. Attempting to get info as to status of this from Fedex is impossible. Their tracking only shows that the box was delivered. Meanwhile, my package is shown as “out for delivery” but not yet delivered. Any business relying upon Fedex may be sorely disappointed. I would very much like that box delivered in error picked up by them ASAP and my package located and delivered tomorrow latest, if not left at or stolen.

We have a driver that refuses to deliver our packages to the receiving room. The merchandise we receive are firearms. The driver just leaves the packages up front - never announcing that she is here, Turns and walks out the door, leaving the packages vulnerable for a customer to grab and run out the door. I have called 3 times to make a complaint to advise that we need her to take 10 more steps to the receiving area, but no action has been taken. I will post this and call every time she drops the packages in an unsecure area. This is route 515 according to the yellow sticker on package

4/1/2022 Tracking # [protected] was noted as delayed. Said no one was home to receive package, however, I have cameras on the front and back of my house and can prove they never came by. I paid for 2 day express on an order and now there is no way to get a refund. The Fedex guy dropped it on my porch the following monday. On Friday before he said they couldn't leave it because no one was home. Another lie for not doing their job.

Problem: FedEx schedules a delivery and then delays it.

Warning to all shippers! Use any service but FedEx!

They set a delivery time for 04/04/2022. I took the day of to accept the delivery so I could use my forklift to unload the shipment. The morning of 04/04/2022 I had to call them to see what time to expect the delivery. The dispatcher said they could not deliver that day. No notice except on the day of delivery!

Also now I have to take another day off since they can't figure out how to get a timeframe in less then 4 hours.

In regard to tracking number [protected] my package was not delivered to my address. It was delivered to the wrong apartment. A resident in our building had to bring me my package. I am angry that happened. Someone else would have stolen it. My apartment is not hard to find, and I resent that they dropped it off at the wrong place. My apartment is located in the left side of the apartment complex towards the end of the hall on the right side.