United States - 75240
The FedEx package was picked up by the FedEx representative on September 20, 2009 and was lost by the FedEx service in the Paris (France) airport on October 1, 2009. To begin with, FedEx never informed me about the loss of the package. When I discovered that the package was never delivered, I contacted the FedEx service - and this is when the nightmare started. The FedEx representatives were rude and misleading, always lying to me about the case's status. Several times I was told that I do not have to do anything since they have their regular procedure of dealing with similar cases. I was told that the complaint was filed on my behalf and that the Claims Department will be in touch with me due in time. However, since nobody called me, few weeks later I made an attempt to communicate with the mentioned Claims Department. To my surprise, I found that the FedEx representatives were not willing to connect me with the Claims Department. Even when placing a phone call through an automatic service and asking for the Claims Department, my call was always going somewhere else but not to the Claims Department. Whenever calling FedEx, I was always connected to a representative who was then passing my call to another person and so on and so forth, endlessly. I was often placed on hold with the longest waiting time of 25 minutes. Each time I was connected to the next FedEx representative, I was asked to repeat what exactly was in the lost package. Each time the FedEx representative was telling me that s/he has no record of the package's content, although I was specifying it during each of my phone calls to FedEx. Finally, after many days of torture and humiliation, one of FedEx employees told me that my complaint was never filed "on my behalf" and therefore nothing was transferred to the Claims Department. I personally filled out the complaint form (Claim No [protected]) and submitted it by Fax to the FedEx office. At the same time, I filed my complaint with the Better Business Bureau. The BBB received several bureaucratic and formal letters from the FedEx representative. Later, I received a check for $100 from FedEx. I did not accept this check. It was sent back to Madame Sheila Flatt. I consider this pathetic check for $100 as yet another insult coming from the monster-business. Better Business Bureau failed to assist me with my effort to receive complete compensation from FedEx.
The consequences for me are of several natures:
1. Economic loss of $950.
2. Emotional damage: I was lied, insulted, misled and humiliated on multiple occasions.
3. Time loss: should the FedEx representatives be truthful, I would never wait for them "to file a complaint on my behalf"; should the FedEx phone system and employees be truthful, I would be able to either communicate with the Claims Department or would be informed that the customers are forbidden to communicate with the claims department.
4. Business and personal loss of a carrier: due to the lost trust in FedEx business, I had to make an effort on finding another carrier for all my future express mail services. It took time and additional effort to establish this new service.
I mailed some very important documents on a friday. These documents contained very sensitive material...
Well this is the last resort for me, i ordered stuff from a company and they sent the stuff in 3 batches thru fedex i got the first and third BUT the second thru the tracking on fedex was surposelydelivered at my door, well i did not recieve it, it was a friday and i was home all day... Well i ordered stuff again from another company the first batch of stuff got to me, the second butch, which was to be delivered on friday again was reportedly delivered at my door and of cause i did not receive it, is there a parten here or what, Why cant fedex be like ups i never have a problem with them, FEDEX IS NOT GOOD FOR BUSINESS, U MIGHT REFUND THE MONEY BUT U CANT REFUND THE TIME.
Another one against Fedex - they're useless! I was supposed to receive a package for my daughters birthday - guaranteed next day delivery. Surprise, surprise, it didn't show up!
I phoned to make enquiries to be told that " I wasn't in when the delivery driver called and he had left a card"
Biggest load of tosh going! I WAS in - there was NO CARD.
When I suggested to the unhelpful lady at "Customer Services" (VERY loose term), that the driver was a liar (which he IS), I was told by her that it wasn't in his best interest not to deliver (then WHY DIDN'T HE???)
Useless company - worst I've ever had misfortune to deal with.
Crap customer service, lying drivers!
On Tuesday October 20th I ordered a compaq mini netbook from Hp and it was to be delivered the earliest Friday October 23rd and the latest Monday October 26th, this was the free gift that I chose because I had recently purchased the fios package, when I placed the order the representative told me that a signature would be required during the time of delivery. When I arrived home on Friday night I found a post note on my door stating that fed ex delivered my package and left it at the back door, I checked the back door and was confused because the back door is always kept locked. On Saturday I went to the fed ex office and the rep said my package was not there but gave me a telephone number to the Bethpage office where the package left from. I spoke to a woman named Andrea that claimed she was a manager and she stressed that the package was indeed left at the back door. After getting NOWHERE with her she said she would call the driver and then call me back, she called back stating that the driver said he would redeliver the package today.(keep in mind he said he left the pakcage the day prior at the backdoor) I asked her what time frame because I had appointments scheduled, she said she didnt know. This call took place about 12:30, by 6 no delivery had come because of this apparent lie I missed two very important appointments. On Monday I tried calling the Bethpage office and conveniently that office is closed on Mondays. I then called the coporate headquarters and spoke to Jenny Sterling in Kansas of the customer advocate desk. On Tuesday October 27 a Reta Lynn called and stated that she was contacting this office and would have a reponse in 48 hours. I called back on Wednesday the 28th and was completely jerked around for about 4hours total. Carnmen Echols (corporate office) Jason Pannetta (manager for contractor at home delivery of Bethpage office) have all been USELESS! To add insult to injury I called HP just to let them be aware that I never received my netbook from Fed ex and they tell me (supervisor named KC ) that before they redeliver my netbook I have to file a police report! This fiasco is holding me captive because of Fed exs carelessness and causing me to have to be inconvenienced. I would never ever deal with Fed ex again! I want this problem resolved ASAP and want to deal with professional qualified personnel who are truly concerned about resolving this issue QUICKLY!
My wife is an active Publishers Clearing House participant which is fine because we get some really useful things from their mail order guides, however recently we have received 2 phone calls stating that we were 5 million dollar winners. As the phone calls play there way through with the customary congratulations etc. they then get into what you can do to make their scam work. The one caller even stated they contacted my local sheriff to escort them to my house, but the catchy part was I was told not to tell anyone about my big win. I was already skeptical and then the topic came up of the taxes which are this amount ... and they have managed to get them to this amount ..., that I just needed to send $2000.00 to them to get my check. His next comment was: "with all that money you won that should not be a problem" ... and I said tomorrow it won't be! When I see it I would believe it and I would be happy to give you 2k, but I'm just not comfortable doing this over by the phone ... and he hung up on me.
Today I returned a call from someone claiming to be from FedEx saying they are trying to ship me a package. Again, I already know FedEx leaves notes on the door saying they were here etc ... so I call the number and the voice is the same person who left the message. What are the chances of first anyone answering the phone at FedEx and then to have the same person answer it was real fishy? Anyway I again let the phone conversation play its way out until she got to the part were I need to give them $800.00 for my 5 million check to be shipped. My first thought was at least this scammer is a lot cheaper than the other one:). My wife then got on the phone and gave the lady an ear full and said we were going to report them and she hung up on my wife. The reason I am writing this is: first I am pissed that someone is trying to scam me and second that there is going to be someone who bites on this scam and they are going to lose their money.
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3 mins ago by lynne starr-post 0 Votes
FedEx idiots left my boxed rocking chair in my driveway, right outside of my GARAGE door. What if someone helps themselves to it????
there is no way i can move it or relocate it to my home door. FedEx drivers are almost as bad a UPS, they used to do the same thing until i kept reporting them to their home office.
I am to old (74) for this crap any more. I guess i will refuse the package.
This is the 3rd or 4th time I have complained about FedEx. I have filed a complaint with the Better Busine...
Fedex was to deliver software that I needed for my work. Delivery person came when I was home, but did not delivery the item the first time. Second time, delivery person came when I was not home, but said s/he had run out of notification stickies. Third time, delivery person said s/he placed notification sticker by bells, but no notification sticker was seen, either by this customer or by the super of our building. Took all afternoon to locate the package and arrange another delivery time. Station in Lawrence New York, dropped my call, and in addition, I had to call back. More than four hours to solve the problem. THIS IS THE SECOND TIME this happened.
FedEx Ground it's a terrible company to do business with. They shouldn't even be in this business. Agriculture is probably better suited for them! It took them a 11 days to deliver a package which UPS would've delivered in two days. They claim to have made several attempts to deliver the package to a business location, but all the attempts were after 6pm, or much later. And even when someone did wait for the FedEx guy after the business hours, they didn't bother to ring a door bell. They just left a sticker on the door claiming they attempted to deliver. Why bother going to the address and fake a delivery? ...just to put a sticker on the door? I made several phone calls to the customer support and every time they apologized for the inconvenience, promising to deliver the next day during they normal business hours, just so that the next the guy would make another attempt late after the business hours.
SHAME ON FEDEX!
I sent this complaint to FedEx after getting the runaround I'm sure others have had this problem!! Sign me, FEDUP WITH FEDEX
Our family has used FedEx, to ship packages out of state, for quite some time. We send material to Knoxville Tennessee, to an elderly/disabled person frequently. We always mark on top of the packages: Attention Carrier: Please put on front porch elderly/disabled recipient. The person that we ship to is an 81 year old woman, with a hearing disablilty and arthritis. We have this delivery request, due to all of the listed issues. We use the tracking number to keep track of the shipping, so we can call her when the package indeed arrives. She then opens the door and picks up the package, and the shipping is successful. However, this last package that we shipped to her, encountered several problems...When we seen that the package had been delivered online, we called her as usual, but the package was not there. We called FedEx and reported that the package had not been delivered as shown online, and I was told that they had to wait until the driver returned, to question him about the delivery, and that they would call me back that night, or the next day. When I woke up this morning, I had a message from whom I assumed was the driver, saying that he wanted me to call him to confirm the address. I returned the call to his request, only to talk to a representive. She in fact, proceeded to tell me that the package had been delivered a second time, on the night before, because the driver took it to the wrong address the first time, and had to redeliver it to the correct address, 10 minutes later, but no one was home to receive the package. I told her that it couldn't have happened that way, due to the fact, the recipient is always home. She has no means of transportation, and that she would not be able to hear anyone knocking at the door, due to her hearing problem, and that is why we request all packages be left on the front porch. The representative proceeded to tell me that, it is up to the carrier, as to how to deliver material. By this time, I was very discouraged in the service we
had received, up to this point. I then called back, and tried to speak with someone else about the matter of getting this package delivered. I explained that we had already received conflicting stories, about the delivery of this package, and whether it in fact, had even been delivered or not, on the previous day, and why the instructions on the box was requested in the first place, and that we were told, it was up to the carrier, as to whether to follow the instructions or not, yada..yada..yada.. Thank God, the third person that I spoke with, somehow got the material delivered correctly, today! I appreciate the third persons effort in getting the package delivered finally, but am really disappointed, in all the run-around and conflicting stories surrounding this delivery, and am really concerned about the "up to the carrier, as to whether he follows the delivery instructions" comment. And I really do not understand, how they can scan the material, saying it's delivered, when in fact, the driver still has it in his possession?!? What good is the tracking process, if the package is not in fact, where it says it is. Also, what good is it to give delivery instructions, if it is only followed "if" the carrier wants to follow them? I have always liked the way FedEX does business here in Florida, and in fact, all the way to Tennessee, but once it gets to Knoxville, the service seems to deteriorate very quickly! Regretfully, it doesn't matter how well the service is from here in Florida, all the way to Knoxville, if the final stage is disrupted so badly, because the package does not get delivered correctly, and on time. Therefore, we have to look elsewhere for our shipping needs...I wonder what kind of service, and if the drivers have to follow shipping instructions, at UPS?????
Mary Ann Cornell and family
Twice in 6 months, I depended on Fedex to deliver. In both cases, they got billing wrong, didn't deliver on time, forced me to drive somewhere for pickup (in the first case, a 12 hour drive or a $700 airline flight) and failed to remedy the situation.
You would think they were just learning or trying to go out of business.
I cancelled my accounts with them and am going to try Purolator. Thought there are complaints on here, Fedex has by far more complaints.
Internationally shipped an expensive phone in a standard FedEx carton. Goods were declared with clear print however the description did not explicitly state which phone model.. Box arrived as an empty carton instead. There is no way any external party would have known that it was a desirable phone. FedEx reimbursed the cost after 6 weeks of investigation.
Myself Saba from India. Every day I recieved 1000's of mail regarding business oppourtunity, transfer of fund for investing in for those who needy of money, yahoo lotery winner, sweeptake etc. The mail which I got today is mentioned at end of my letter & I can delete the mail like others but when I got a mail stating DD amount send through one of the best courier name I was surprised because the name was of urs organization.
Kindly go through the letter & confirm me is it your group or this is scam mail. If the are talking about brand name of any organization that means their is somebody from your employees who is helping to deliver or recieved delivery charges in the name of your organization. 99% I am sure itz mere a spam & 1% could be true. So, my request is to go through the mail recieved to me from unknown sender is true or false.
From: "fedex delivery" <[protected]@live.com> | Add to Address book |This is spam
Subject: NOTICE OF CLAIMS
Date: Fri, 07 Aug 2009 08:28:03 IST
I am Mrs. JENNIFER ANDERSON, suffering from cancer ailment.I am married to DR
GABRIEL ANDERSON an English man who is dead. My husband was into private
practice all his life before his death.
Our life together as man and wife lasted for three decades without a child.My
husband died after a protracted illness. My husband and I made a vow to
uplift the down-trodden and the less-privileged as we have passion for
people who can not help themselves due to physical disability or financial
predicament.My husband died leaving the sum of 2.8 Million United States
Dollars which he derived from his vast estates and investment in capital
market. Presently, this money is with FEDEX EXPRESS DELIVERY, WEST AFRICA.The
Confirmable Bank Draft was deposited with FEDEX EXPRESS DELIVERY WEST AFRICA.
I have decided to donate this fund to you and want you to use this gift which
comes from my husbands effort to fund the upkeep of widows, orphans,
destitute, physically challenged children, barren women and people who are
genuinely handicapped financially.
I got your informations during a discreet search in the internet for someone
to help me.I took this decision because I do not have any child that will
inherit this money and i have been told by doctors that i have less than two
weeks to live.Please assure me that you will act just as I have stated
herein.If you can give me this assistance, you can then contact FEDEX COURIER
SERVICE, WEST AFRICA as soon as possible to know when they will deliver the
package to you because of the expiring date.
For your information, I have paid the delivery Charges, Insurance premium and
Clearance Certificate Fee of the Cheque showing that it is not a Drug Money
or meant to sponsor Terrorist attack in your Country.The only money you will
send to the FEDEX COURIER SERVICE to deliver your Draft direct to your postal
Address in your country is ($250.00 US) Dollars only being Security Keeping
Fee of the Courier Company so far. Again, don't be deceived by anybody to pay
any other money except $250.00 US Dollars. I would have paid for the security
keeping fee but they said no because they don't know when you will contact
them and in case of demur rage.You have to contact FEDEX DELIVERY SERVICE,
WEST AFRICA immediately with the following informations:
DISPATCH OFFICER:Mr MICHAEL HOYTE
Email Address: [protected]@live.com
You are adviced to contact them as soon as you receive this mail to avoid
any further delay and remember to pay them their Security Keeping fee of
$250.00 US Dollars for their immediate action.
Mrs. Susan Jones.
I took a day off to wait for a package delivered. I heard the door bell and when I open the door the Fedex...
This is my letter of complaint to FedEx:
On June 30th, 2009, my fiancé sent a package through your (FedEx) service containing a 14K, three-stone diamond engagement ring and two lipsticks from Montreal, QC. The package was picked up from Anjou, QC, brought to Mirabel, QC, where it arrived at your Memphis, TN, facility. After a two day clearance delay in Memphis, I received the package in Kenner, LA, on Friday, July 3rd, 2009, at 8:42 a.m.
When I opened package, the ring was not in the package, but the two lipsticks were. I immediately contacted FedEx about my missing ring. I was put in contact with a FedEx customer relations representative who began a search for my missing ring.
Since it was a holiday weekend, I did not receive any updates about the status of my missing ring until Monday, July 6th, 2009. As 5:00 p.m. EST, I was told by the FedEx representative that my ring could not be located and gave me the option of beginning the claim process. I was reluctant to stop searching for the ring, so I left that decision up to my fiancé, since he is the one who bought and shipped the ring. My fiancé told FedEx that he would like your organization to search a little while longer for the ring.
After searching the rest of that week, FedEx told my fiancé that the ring could not be located and was offered to begin the claim process. My fiancé started the claim process on Tuesday, July 14th, 2009 and concluded the claim process on Thursday, July 16th, 2009.
My fiancé insured the package for $500. Although the ring’s actual worth was more than $500, my fiancé was told that this was the maximum amount the package could be insured for. My fiancé received a check on Friday, July 24th, 2009 for $564.00, the $500 insurance amount plus the shipping costs.
The official story is that your organization “lost” my ring, but obviously, FedEx employs people that are thieves, and one of your larcenous employees stole the ring since it was the only item that was missing from the package. And, because of your predatory insurance and claim policies, my fiancé lost a great deal of money by not receiving the full amount of the ring that your organization stole from the both of us.
After this entire experience, I have to say that I feel doubly victimized by FedEx. Not only was our merchandise (the ring) stolen from us but we were also cheated out of our money by only receiving a small portion of the ring’s worth.
Receiving an engagement ring is a dream for many women. Unfortunately, your organization has destroyed that dream for me. I have included a picture of the ring that your organization has stolen from me and my fiancé.
Needless to say, I will not be using FedEx ever again and will actively try to avoid ordering from companies that use your delivery service. I am more than aware, however, that this letter will have no effect on my personal situation or FedEx’s business practices. No, I felt compelled to write this letter for my personal peace of mind. I needed to get my feelings of anger and disappointment with your organization off my chest not to elicit a response or action but to help me get closure from this awful experience.
I have received yesterday a Delivery Notification from FedEx Express Orbit Couriers at 11:20 am in the morning. Of course I wasn't at home because I am a working man till 14:00 pm in the evening . I have called them today 03/07/2009 (a day after the notification delivery) and asking them to bring the package on 15:30 pm .They say they could not do that and I asked them to bring the package today 03/07/09 at my work in the middle of the town in Thessaloniki at any time in the morning. They still replied that they cannot bring the package today at work.
They will only bring the package on Monday and only in the morning.
Is this a service for the customers from FedEx????? I am very disappointed and very angry because my package will be delivered to my 4 days after it has arrived in my Country (GREECE) .. Very awful service from FedEx. I am very sorry about this company.
The Airwaybill Number is : [protected]. This is impossible now days to have such an awful service from FedEx. I am very sorry again.
i order a cell phone on line and had it ship 1-2 day delivery but phone never made it to my address but fedex say package was deliver at 9:00 a.m to a j.belis and my name dont even start with a j my name had to be on the box to be ship out to address i know and fedex haven't told me anything they say they'll call and never do who do ineed to talk to i paid for my phone and now it lost
I read a lot of complaints about FedEx services on the web. If anyone Google FedEx complaints they will find a tons of unhappy customers. The fact is FedEx never deliver ontime. I recently purchase two cell phones online. I waited for it anxiously so i select a 2 days shipment vs overnight which cost too much. The tracking number indicate it is scheduled for delivery on the 28th. I track it online and at work. The status said it was out for delivery at 6:30 AM. I waited and waited. I check the status at work around 3 PM again online at 6:30 PM and no show. I then check again at 7:30 PM and it shows "Exceptions Delayed". How in the world FedEx driver take over 12 hours and still can't deliver my phone! I paid for 2 days shipment and now have to wait for 3 days. UPS always deliver on time. Lesson learned is never use FedEx again. They are notorious for late shipment. I hope that someone from FedEx is reading this and realize they have many dissatisfies customers.
I ordered a package and selected 2-day priority FedEx delievery. Two days later I checked the FedEx website and the status of my package was "delivered, left at front door". I live in an apartment complex and they claimed to just have set the package outside my front door ! Almost 2 weeks later, FedEx is still avoiding the issue claiming they are "investigating". Foruntately it was only $50 lost. Avoid FedEx if at all possible.