FedEx
reviews and complaints

Package was supposedly going to be delivered Monday but was changed to deliver Wednesday. Called and asked if it could be changed to deliver asap but unable to? Even though it is MY package that I paid for. So waited for Wednesday. No doorbell ring or "attempted delivery" caught on our front door camera. No note left as well but got an "attempted delivery" notification on my phone. Called again to see if I can pick it up at a facility because of these issues. Basically told no. No to MY package. A package I paid for. I'm unable to change how and when I receive it with zero help from FedEx. What in the world? This is so bizarre and feels like theft. Either give me my package or let me pick it up. Never had so many issues from FedEx before. Terrible.

On January 13, 2022 I submitted an overnight delivery request for a Fed Ex. letter to a client of mine. I filled out the label by hand, as I was unable to use the FED EX online service due to an error code on their site.

I was charged $97.91 for a letter/overnight delivery that I was expecting to pay approximately $35.00 for. Fed Ex charged a variety of "add-on" fees for what should have been an otherwise simple letter delivery to a client of mine.

I was incensed at the charges and attitude of FED EX, when I spoke with their customer service department.

We ordered an expensive item from Utah Air Gun. It’s two packages. I have to have someone here as its a signature required delivery. My husband took off work so he could be home. On day of delivery which was the 20th. When we used the tracking number. The package hasn’t moved since the 19th of March. Yet it’s supposed to be 3-5 days for delivery. First I was told it’s lost. Then I was told it was probably stolen. This is a 1500$ item. I’ve talked to no less than seven people. I’ve been told several different things. They don’t even know if the two packages are on different trucks. I want to know where it’s at.

I am complaining about an item that I had ordered from Lululemon in late January, it was scheduled to arrive at my home on January 26th. And the tracking information for [protected] said on January 25th, "International Shipment Release - Import." However after that, as you can see by the tracking information, I did not get an update until 8 days later. On February 2, it said "in transit," and then "delay." No updates until a few days later -- February 5, same info. Then more days go on. February 9 -- same info. I finally called Customer Service and the first person said that the package HAD cleared Customs and she did not know why it was delayed. I was switched to the international desk and was told that there was a delay in delivering packages, some kind of backlog of packages. So I waited. And waited. So on 2/14 I called and asked for a full trace. I was told that the package HAD NOT cleared customs and that as soon as the proper paperwork was completed it would clear and be sent out. WHY WAS THIS CONFLICTING INFORMATION PROVIDED several days apart? So I waited some more and noted that on the 16th, the tracking info changed and said that the package was AVAILABLE for clearance. Finally I got a phone call on the 21st from a case worker whose name escapes me. She said that the package had been located and was released and would arrive within a couple of days. However, it did not. I called back again several days later and was told by regular customer service personnel that the last time the package was scanned was on 2/20. And to wait until the following Monday to see if any other information was available. So I called during the last week of February and was advised by regular customer service that it had been too long and that the package was likely lost. I'd like a clear explanation why the first person said that the package HAD cleared customs and was simply delayed due to a backlog (noting that there was bad weather in Memphis), and then a few days later someone tells me that it HADN'T cleared customs. Exactly what is meant by the status "International Shipment Release - Import"? Does that indicate the item had cleared customs? OR is that simply a note that it's an import? I'd like to know why someone said it had cleared and another said it had not. I'd like to know why the case worker said on the 21st that it was getting sent out and then it literally disappears?

Purchased 2 tires for over $600.00 online. One tire was delivered by FedEx, the second tire is missing. I live in a cul-de-sac, no drive-by traffic here, and my neighbors are old people who do not need my tires. The shipper is not cooperating and FedEx is not willing to accept a claim from us. We are seriously considering a law suit against FedEx but also the tire company. This kind of crime and theft must be stopped.

I ordered an iPhone from Walmart on Feb 27. It was scheduled to arrive on March 2. On March 2, I watched the driver roll past our house without stopping, all while the item showed as "Delivered." I have filed complaints with Walmart, the 3rd party merchant and FedEx, to no avail. FedEx has been promising to get back to me "within 24-48 hours" for the past two weeks.

Thinking it was the fault of the merchant, who outright refused to help, I ordered another iPhone from Walmart on March 15. On March 16th, the FedEx driver delivered other packages. I asked him if he drove this route every day. He said he did, but changed his tune when I said something was missing. I know he wasn't the driver who was on that route on March 2, because they look nothing alike.

Two hours after the normal delivery, iPhone #2 was listed as "Delivered." Just like last time, nothing actually appeared. None of my neighbors had seen the Fedex truck after that normal delivery. I have been home all day. So I'm out of the price of two iPhones and nobody can give me any answers.

we have a porch on our house, and have had problems with packages being stolen, my wife made a large sign to please put packages in the porch, well i had a very expensive shipment left on the front steps and were stolen, i believe if it was left in the porch we wouldve been ok.

I have been disputing a charge with FedEx for a couple of months now and thought we had come to an agreement on the invoice total. I called FedEx 800 number to make a payment. The person said she does not except credit card payments and would have to transfer me to someone that does. That person took my card and send me a receipt. The receipt was from Synter Resource Group. A collections agency! Isn't this fraud? I want to pay FedEx the invoice but after being transferred multiple times and no resolution, I don't know what to do.

On 3/16/2022 impatient FedEx Driver pulls up behind me and hops the curve to get bye. Left about 2 inches of space from my mirror.

Did not approve of a purchase from a shop in amazon and the store gave me a calltag # to put on the package so FedEx could come pick it up from my house. First delivery attempt, they arrived at my house and rang the bell, walked down the stairs, and waited 10seconds before taking off. I was walking my dog and saw the truck and ran after it and they did not stop. If they stayed just 30seconds or more, I would have gotten home to give them the package. Mind you, the package is 60lbs and would not fit in my car to drive to fedex to drop off. I call FedEx and they said they rescheduled the delivery for next day 10am-5pm

Next day comes, and I wait til about 2:40pm and still nothing. I decided to call and ask for an update status of the pick up for my calltag. The man on the phone says "it says you cancelled the calltag." Why would I cancel my calltag? He had no answer for me. Who put down that i cancelled it? Definitely not me. This kind of service is unacceptable and extremely frustrating.

I have been lied to constantly about the location of my package. I was told several different delivery dates by customer service and the online portal! Still no delivery! This has really put me in a bind! I am about to lose my place of Residence waiting on my mail. I was told today that my mail is still at center in Atlanta, but yet the portal states it’s out for delivery. This is so unprofessional and I will not use FedEx if I don’t have to ever!

Fedex illegaly withholds mail when u have multiple packaged untill all have arrived and lie about attempts 2 deliver. Happened several times and im done with it.

[protected] is my most recent tracking number and i have 2 other packages comming 2day it says delivery was attempted but no1 here umm [censored]. I have camera proof no attempt was made. Im done playing games. Ive contacted a lawer and police. This costs me money and i will sue 2 regain my losses. Deliver my mail as it comes in. Or else

I have been in the UK for nearly 25 years and I have never experienced worst/horrific delivery service like that of TNT/FedEx. I had my travel/work documents held at your depot since 4th of March and am yet to have it delivered following one delivery attempt within 2 weeks. How terrible is that. My parcel is being held and driven around in their van and each time I called their customer online service, it’s either they lied to me that it will be delivered.

My life is being held to ransom, I can’t work nor being able to feed my children. I have been given one excuse or the other. I stayed at home every day expecting my delivery with no avail. I am emotionally distressed following all the inconvenience caused by your irresponsible wicked act. Some of your agents are so nasty and inhumane with few who have a bit of understanding.

Note, I have wasted another day staying at home with no one showing up with my parcel. Your company will pay for all the damages caused. It doesn’t stop here.

I ordered an IPhone from Ebay in January. I received the notification that it had been delivered so, I rushed home to get it. When I arrived home, there was no package. My mother in law, whom is home everyday, said that no one had dropped off anything. I have contacted FedEx and EBay several times about this issue, but I have gotten nowhere because the driver said he had delivered the package and provided a delivery number. I have asked neighbors is they had gotten it by mistake but none of them even saw a FedEx truck on our street that day. This is utterly ridiculous that I have to pay for something I didn't receive because there was an error on your part. I don't know if it was delivered to the wrong address or if the driver stole it. All I know is, I didn't get it and EBay refuses to refund my money because there was a tracking number provided by your driver. I will be seeking legal representation and filing a suit against FedEx and EBay just for the aggravation this has caused and the insult of my integrity. I have packages delivered all the time from UPS and USPS and I never have an issue with them.

Dear Sir/Madam:

I have had on-going complaints regarding your drivers leaving my packages in an unsecured area.

I live in an apartment building that has a directory with my name and a place to call me. There is no excuse , other than they are trying to take short cuts and/or they are lazy.

As I stated, these packages can be stolen as they are being left by our mailboxes when you come in the front door. It is out in the open for anyone to take and we have had this happen here. It is NOT a mailroom!

What is it going to take for these drivers to do their jobs? I have been told they are not supposed to deliver to a customer's door. I think that 's a bunch of hooey and don't believe it! UPS delivers to the door. I guess that's one of the things that makes UPS the favored company. I have told the companies that use you of my troubles and have asked them to stop using you. I have done this with every company that I do business with who uses you not to do business with you.

Until they leave you, it seems to be falling on deaf ears. It doesn't seem like the drivers or the company cares, as long as they put a package down.

This has been an on-going problem with my packages. I am hesitant to purchase a piece of furniture which I am looking at right now.

I hope you will contact me with a solution to this on-going problem.

Let's get better, Fed-Ex because that's all you have. Customer Service which is so important.

Thank you.

Sincerely,

Linda J. Kanter

My packages yes I said packages plural have been sitting at the FedEx station for the past three days and every time I call they say they are out for delivery, yet towards the end of the day I get notified that they are ALL delayed till the next day. This is unacceptable business practice and should be illegal. They say it is delayed do to the weather yet where I am at and my packages are at the sun has shined every day, so unless they are vampires the weather has not been a facter. remember I said they have been in Kansas City for 3 almost 4 days now and it has not been bad weather. I am not a happy camper at all and I just keep getting the run around when I call customer service in the Philippines or Columbia or whatever off-site country they use.

A Fedex driver has just driven over the lawn causing deep ruts. He got stuck and spun the wheels backward and forward, digging in deeper and destroying more turf. The tires are now in so deep that he and two other employees called to the scene can't move it at all. They eventually called a car hauler to pull the truck out.

The delivery was at about 12:15 pm, on 03.11.2022.

105 High Street Gloucester MA 01930

[protected]

Sub contractor making delivery: North Shore Delivery, Inc.

Owner: Nicole [protected]

The package was scheduled for delivery 3/9/2022 then it was delayed in KY for two days. Finally it arrived in Oregon about 50 miles from my home and then, its delayed AGAIN. I called Fed ex and the person I talked to (from Pakistan) said there was nothing that could be done, I was just SOL. It was delayed because Fed ex had too many packages... WTF?! then why don't they get more help so they can deliver the packages? Isn't that what we pay them for? I should get a refund but that would mean there profit margin would go down. Who cares about the customer or when the package is delivered. What a scam. It's like paying for two day delivery and guaranteed to be delivered in 2 to 16 days. Fed ex is a POS company and should be out of business. FU Fed ex.

Just had notification that my 2 packages couldn't be delivered because no one was there... meanwhile my van is in the driveway and the main door was open and I've been home all day. No knock, no doorbell, nothing! I tried calling customer service, but they just said it'd be next business day. It's food which I was planning on utilizing today...and this is sadly not the first time.

#[protected] and #[protected]. A driver did come down down my street today at around 11AM but the driver never got out of the truck. He drove to the end of the cul-del-sac, turned around and left. There was never any documentation left on my door. I watched all of this from my window! Now, I get to go pick up the packages myself. Great 'service'!