Here is my tracking number [protected], should have a record of at least 7 calls and transfers, to largely disrespectful, and albeit well trained non-customer focused individuals. Very skilled at telling the customer what you won't do, and uniforming structured with no interest in finding a way in where you can correct your screw ups and make things right with the customers. Poor excuse for such an enterprise.
But, perhaps someone can tell me how your online tracking system provides information (which no one appears to be accountable for) that is grossly in accurate and misleading! Case in point, my package was to be delivered on May 10. When I did not receive it, after a very unprofessional and protracted dialog with Ms Jocelyn, I told was it not be delivered until the 13th. (By the way she should be fired or put in a position were she doesn't interface with paying customers).
So she gives me this information, I then go to your tracking system to find out "tracking" is pending. Pending...no mention of the a May 13 delivery, simply from delivery by the end of the day on May 10 too pending???
So, another call, another transfer, and I get the tacking department. Here I am told the package is LOST, "has not been GPS tracked since May 8th...label must have fallen off". "So, you need to describe the contents so we can open up packages and find it"...what kind of nonsense is this...FedEx screws up and not your problem and the burden is on me to enable you to fix it. Wow!
It just gets better. The package is lost, if we can find it, the it will be declared deliverable on 16 May and you'll have to take that up with the shipper!
Such a deal for FedEx, you screw up, and take no accountability.
As frustrated as I can be, I go back to your tracking system online AND remarkably somehow in less than 30 minutes, (according to your on line tracking system) my package(s) are found.
Wait, what about no GPS tracking history since May 8th;...and no label...no detailed description of contents; how can it be, is it true, have my packages been found? Amazing...with no label, and no tracking scans since May 8th, and somehow in less than and hour with no ability to contact the "station" you find it.
I see this as a FedEx screw up from the get go.
So I asked, Customer service on my last call, "since I took a day off work, at my expense, waiting for a package you lost, which now has been found, can you get it to me tomorrow...well the answer I got was NOT JUST NO BUT HELL NO! It is a GROUND shipment. Would have thought, with everything FedEx put me through, you could at least try to make things right...
Got the answer..no way...not going to happen..screw you.
Must be nice to get paid for not delivering and having no sense of doing the right thing.
Financial reports indicate:
"FedEx won't achieve its operating income goals by fiscal 2020, the company said today"
"It's also going to start offering buyouts to eligible employees along with other cost-cutting measures"... strong suggestion start with Ms Jocelyn!
"FedEx Express' goal of achieving an operating income of $1.5 billion by fiscal 2020 won't be achieved, the company said in its earnings report on Tuesday."
"The Memphis, Tennessee-based company also dropped its 2019 earnings guidance to $15.50 to $16.60 per share. Previously, the company forecasted $17.20 to $17.80 a share. In after-hours trading, FedEx shares dropped by 6%"
It is easy to rationalize failures due to the economy and such...but failure comes from within... FedEx is not the Company it used to be. Being skilled at telling people what you won't do, with a screw you attitude, and no interest in doing what you should to make things right is why you have compromised your ability to be successful and profitable.
My wife's birthday and Mothers Day are one day apart, I order these items as gifts for her special days, and did it to insure delivery before her Birthday. You screwed up at my expense. I took a day off form work at my expense based upon bogus FedEx information, and you could careless!