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1.4 1757 Reviews

FedEx Complaints Summary

164 Resolved
1588 Unresolved
Our verdict: If considering services from FedEx with a critical resolution rate, extra caution is advised. Examine detailed customer feedback to understand the severity and nature of unresolved issues. Be prepared for the possibility of unsatisfactory responses and have contingency plans, including seeking assistance from consumer advocacy groups if necessary.
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FedEx reviews & complaints 1757

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K
12:36 pm EDT
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FedEx Speeding driver

We got a new young female driver several weeks ago. She flies up our driveway so fast that if a child or animal got in her way they would get hit. She says she’s scared of our dogs. Ok but speeding has nothing to do with it. She goes so fast my security camera can’t catch her. But I’ve had it! Today 5/29/22 @ 11:00 am CST, FedEx driver sped on a privately owned driveway/county registered lane, again! She has been asked twice to slow down but she continues to ignore my request. We have 2 children, 5 dogs and 4 cats on the property. What do you think is going to happen if she runs over one of them?

Desired outcome: Driver should be changed to a different route or fired if she can’t follow the law.

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C
3:14 pm EDT

FedEx Delivery

I recieved a email that my"express overnight delivery" will be delivered today' (5/27/2022"before"12:00 pm", so, since packages get stolen from inside the building,"I went outside, and stood next to the building entrance at"11:25" am, to wait for the delivery that was to be arriving before"12:00 noon. However, nobody showed up, after"12:30"I checked my email"tracking", it said" (*a attempt to deliver was made at "11:42:am", although I was standing there, at the buildings entrance, nobody showed up to attempt to deliver anything. So I called fed-ex customer care* (what a joke)"the rep named luis, told me he put a notice in, saying the deliver is very important, that he will contact the driver and he will deliver again before"1:30"this same day. I was suspecious about what he just told me, because it was"12:45"pm when he told me that, so I asked him again, for clarification on when it was going to be redelivered, because it was only"45"minutes from that moment when he told me, I explained to the rep,"are you sure sir", i'm asking because it's only"45 minutes from now* (1:30)* he assured me, "yes", ok, so I went back downstairs and stood up against the building to wait for the delivery that was now coming before"1:30". I waited again at the entrance, again not anyone showed up again, I called fed-ex again, and I was told by a different rep, that they can't contact driver's, so he looked it up, and repeated the same story that I had just told him, that it says that's, "a delivery was attempted st"11:42", but driver could not get in. Again, I was standing at the entrance waiting, the second rep, told me that the first rep told me wrong information, that he couldn't contact the driver to request he return to deliver. He saïd he was submitting the information to the supervisor, I asked if there was someone I personally could contact to complain, because it's a lie that he /she attempted a delivery, with me standing at the entranceway at the time the driver reported he attempted, but was able to gain assess.. I tried looking online to make a complaint about the lie, and never recieving my very important package, it's why it was sent"* (express overnight delivery)* the rep also stated, they will not attempt to deliver this package again, because the sender put restrictions on the delivery, which means, be was telling me, that I will not have it delivered again, not the same package because of the request made by the sender, they put restrictions on that service. So, o did just that, I contacted the sender, sounded like they were in india, or somewhere with the same strong, heavy accent. The sender was not understanding anything I explained, she told me, that the overnight delivery takes from"3' to"5"days before it arrives. I explained over and over that today it was scheduled for delivery because I recieved the email notification stating it was overnight definitely for today, before"12:00"noon. Which it was never an attempt to deliver made at all. But, this rep from the sender said,", to wait, "3" to"5" days for that overnight rush order to be delivered, so I still had 3 to 2 days more to wait. I explained"3" times to the rep. That it was being delivered on

"today", that today was the delivery date, that's what the rep stated so I gave up trying to get her to understand, I told her, ", ok, i'm going to wait another"3"to"6"days, just to show you what i'm saying.. That's my status now. I still have no delivery, nobody knows anything, nobody knows what's going on, and I have no way to file a complaint against fed-ex, or complain about the driver never attempted to deliver as he repotted. No recourse, at all.. So, still i'm without that important piece of delivery, important enough to be sent via overnight express.. I will make a report here for the next"3"to"5"days. I must say, the way this country has dumbed down, and worst, I have no faith that I will get this package, never, but, i'm going to see what they do, which i'm sure is going to be nothing. And the sender, wow.. This is a indication and measurement of where the country is today. On it's death bed, and the people lack morality, are non-caring, only cares about seif. It's really a huge sign of this"country' s status.. It's truly sad to see.

Desired outcome: That it's delivered today, or tomorrow. But, I Know that's ASKING for The IMPOSSIBLE.

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1:40 pm EDT

FedEx Reckless driver

Headed to work on Friday May 27, 2022 around 11:05 am on county road CW watertown WI. I was driving at 60mph when a fedex truck came up behind me going over 85mph passed a motorcycle in a double yellow line nearly missed a vehicle going in the opposite direction and passed me on a double yellow line. License plate number was 131 7xxx. Not sure what the last 3 numbers were.

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4:20 pm EDT
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FedEx Delivery

I was supposed to have a package that was “on the truck for delivery” today and I have been home all day. I watched on my cameras as the FedEx truck drove past my house at 1:32 pm. Then I got a notification that said that said “ We made a delivery attempt: 05/26/2022 02:47 PM. Delivery will be attempted again on the next business day. Click Manage Delivery below to take more control of your package(s).” This is a blatant lie. I have cameras surrounding my house and NO FedEx truck was near my home at that time.

Desired outcome: I want my packages delivered like it was supposed to be and for the love of God, stop lying to your customers.

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8:36 pm EDT

FedEx Delivery issues

Was told tried to deliver packages two times they straight up lied no ring at door or knock and none of the neighbors even saw anyone when I called I was told they would inform the driver to knock both days no knock no attempt to deliver the package this company is [censored] not only that the guy hung up the [censored]ing phone on me don’t go with these people to deliver [censored]!

Desired outcome: Just close down fedex we don’t need them anyhow!

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1:13 pm EDT

FedEx Delivery attempted, no one home - NOT TRUE

Received text this morning that an expected package was out for delivery. At approximately 12.30pm, I received a text that delivery was attempted at 12.15pm and no one was home. This is not true. No delivery was ever attempted: I was working 20 feet away from the front door amd would have seen or heard any delivery person. No missed-delivery tag was left and my front gate was not even moved out of position, meaning there is no way the driver ever approached or even got CLOSE to my door.

Desired outcome: Redeliver and ring bell if you need signature. And stop the untruthful texts.

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Update by ALThompson
May 26, 2022 1:54 pm EDT

Second day in a row, no knock or doorbell ring, another "customer not home" text. My husband and I were both home, and I even went on the FedEx site last night to leave explicit instructions about ringing the bell. Driver ignored them, obviously. At least he left a tag this time, which meant he actually walked to the door, unlike last time. Still no package, tomorrow is final attempt. Will see if it can be held at FedEc pickup location, since the driver has no interest in delivering it. Terrible service.

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3:30 pm EDT
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FedEx FedEx Ground

Date: [protected]

For the third time this Spring, driver drives into soggy lawn, tears up edge of macadam, and breaks off branches to very expensive topiaries. How incompetent! Driver knew that the truck was much to large to make the curve but tried to save time. Three times - yes, I said three times! What makes this disgustingly worse is that I filled out all of the complaint form with ARC and they have done NOTHING about it, nor will they even correspond any more.

This is a poor company with poor leadership. When UPS accidentally drove onto my lawn, they came to my door to tell me what they did and asked if they could fix it. Now that was being responsible, much the opposite of FedEx. I suggest FedEx emulate the better delivery company.

Desired outcome: Pay for the repair. Correspond with me!

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1:38 am EDT

FedEx FedEx delivery

Ordered my product mid day in Texas paid for next day delivery product arrived in Birmingham at 830 am now it’s Saturday product is lost in FedEx warehouse $1200 phone not surprising. No ideas as to when I will get it. Originally on Friday said I would have it by 430 which never happened then it was showing back at warehouse in Birmingham so who got my phone bunch of crooks

Desired outcome: Replacement of product by Monday and compensation for inconvenience

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1:05 pm EDT

FedEx A package not delivered

On 5/15/22, I received an email that a package was delivered from Chewy and left in a mail room, which we don't have. I called on Monday 5/16/22 and spoke to customer service, they told me I would have an answer as to why the package was NOT delivered by 5/18/22. I received a voice mail on my phone from Fedex on 5/19/22 to get in touch with Chewy to replace my shipment. Since this was left on a voicemail there should have been a return call #, there was not.As far as I am concerned Chewy did their job by packing and handing off my delivery to Fedex to deliver. This is on Fedex, NOT CHEWY! DO YOUR DAMN JOB! I am out 55.00 this time, last time it was over 400.00. I WOULD NOT LET FEDEX DELIVER MY NASTY CAT LITTER TO A TRASH CAN. Can't wait to see you fold. I work hard for my money, give it a try.

Desired outcome: Package delivered and a reason I was lied to.

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1:05 pm EDT
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FedEx Delivery and complaint handling

Tracking number [protected]

The package was sent for Saturday delivery, They charged me for the service but sent through regular mail (I was given this information by Marleen on Tuesday). I was told it maybe not deliverable due to signature requirement and I requested to remove the requirement.

As of writing this complaint the package is still not delivered and the updates keep saying the business is closed.

Travel History

Date or Time City & State Status

Tuesday, May 17, 2022

10:49 AM OTTAWA, ON DelayPackage delayed

10:28 AM OTTAWA, ON DelayCustomer not available or business closed.

8:49 AM OTTAWA, ON On FedEx vehicle for delivery

7:07 AM OTTAWA, ON At local FedEx facility

Monday, May 16, 2022

1:51 PM OTTAWA, ON At local FedEx facility

10:48 AM OTTAWA, ON DelayPackage delayed

10:35 AM OTTAWA, ON DelayCustomer not available or business closed.

8:22 AM OTTAWA, ON On FedEx vehicle for delivery

Sunday, May 15, 2022

6:31 PM OTTAWA, ON Shipment arriving On-Time

6:11 PM OTTAWA, ON At local FedEx facility

Saturday, May 14, 2022

4:45 PM OTTAWA, ON At local FedEx facility

1:09 PM OTTAWA, ON DelayCustomer not available or business closed.

11:14 AM OTTAWA, ON On FedEx vehicle for delivery

8:29 AM OTTAWA, ON At local FedEx facility

6:48 AM OTTAWA, ON At destination sort facility

1:28 AM MISSISSAUGA, ON In transit

Friday, May 13, 2022

7:49 PM TORONTO, ON Left FedEx origin facility

7:17 PM TORONTO, ON In transit

6:44 PM TORONTO, ON In transit

6:16 PM TORONTO, ON Shipment arriving On-Time

6:01 PM TORONTO, ON Picked up

Desired outcome: Written Confirmation from Health Canada that my package would be accepted as being received on May 17, 2022. Written apology from FedEx for rude behaviour and accusation from Marleen (manager from Montreal)

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Pat Harmon
, US
Jun 06, 2022 9:46 am EDT

I received a delivery today that was suppose to be here last Friday. Check the pictures. I will NEVER shop at another store online that uses Fedex. This is not my first time. I use Chewy for my cat's supplies and 2 weeks ago they say a package was delivered on Sunday and it has not shown up yet. I am over it I hope they lose all of their business shipping. Just not worth the hassle.

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9:48 am EDT
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FedEx Fedex Incompetent delivery.

FedEx incompetence…

Thanks, FedEx, for giving my package a tour around the country! And for such accurate and timely updates! Can this be fouled up any worse?

I received the following on the morning of 17May!

FedEx Shipment [protected]: Scheduled delivery update

[protected]@fedex.com

6:27 AM (2 hours ago)

to me

This tracking update has been requested by:

Name: Greg Traud

E-mail: greg.[protected]@gmail.com

________________________________________________________________________________

Your delivery schedule has been updated to Monday, 5/16/2022.

Reference: SH93602

Ship date: May 2, 2022

Scheduled delivery: Pending

Service type: FedEx SmartPost®

Packaging type: Package

Number of pieces: 1

Weight: 0.10 lb.

Shipper Information Recipient Information

KANSAS CITY DAYTON

KS OH

US US

[protected]

Want to know when your package will arrive?

Take more control of your delivery with FedEx Delivery Manager®. Sign up or Log in

From

KANSAS CITY, KS US

To

DAYTON, OH US

So far, it has taken TWO WEEKS and I still do not have my package.

It has gone from Grove City (two hours away), to Vandalia (40 minutes away) to Indianapolis (two hours away) BACK TO Grove City (two hours away).

Sat in Grove City for five days! What was it doing all that time?

Travel History

Date or Time City & State Status

Tuesday, May 17, 2022

6:47 AM MIAMISBURG, OH On FedEx vehicle for delivery

6:09 AM MIAMISBURG, OH At local FedEx facility Delivery scheduled via FedEx Ground, not US Postal Service

6:09 AM MIAMISBURG, OH At local FedEx facility

Friday, May 13, 2022

10:01 PM FEDEX SMARTPOST GROVE CITY, OH Departed FedEx location

10:15 AM INDIANAPOLIS, IN Departed FedEx location

9:24 AM INDIANAPOLIS, IN Arrived at FedEx location

1:55 AM VANDALIA, OH Departed FedEx location

Thursday, May 12, 2022

5:44 PM VANDALIA, OH Arrived at FedEx location

Sunday, May 8, 2022

6:55 PM FEDEX SMARTPOST GROVE CITY, OH Arrived at FedEx location

4:16 PM GROVE CITY, OH In transit

4:16 AM GROVE CITY, OH In transit

Saturday, May 7, 2022

4:15 PM GROVE CITY, OH In transit

Friday, May 6, 2022

9:53 PM LONDON, OH In transit

8:52 AM LENEXA, KS In transit

Thursday, May 5, 2022

4:17 PM OLATHE, KS Departed FedEx location

Wednesday, May 4, 2022

9:54 AM OLATHE, KS Arrived at FedEx location

Tuesday, May 3, 2022

7:33 PM KANSAS CITY, MO Departed FedEx location

Monday, May 2, 2022

8:25 PM KANSAS CITY, MO Arrived at FedEx location

4:06 PM KANSAS CITY, MO Picked up

9:39 AM Shipment information sent to FedEx

Desired outcome: I want my package!!!

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12:42 pm EDT

FedEx Dangerous driver

Occurance was on 5/15/23 at 11:16 am in Bethel DE

When pulling out of my driveway heading east there was not a vehicle behind me. The road is a two lane road, one lane going east and the other going west with a 40 mph speed limit. I traveled about 1/3 of a mile when I looked in my rearview mirror and saw a truck so close to me I couldn't see the headlights. Coming into the town of Bethel the speed limit reduces to 25 Mph (from 40 mph). I reduced my speed to 25. The truck didn't back off and continued to tailgate me. Leaving the town of Bethel the speed limit increases to 45 mph. I was increasing my speed to 40 mph. At that point the truck passed me on a solid yellow line with on coming traffic coming towards me. As the truck passed me I was able to see it was a FedEx truck. The truck was able to get back into the eastbound lane but barely.

What the heck? The driver could have killed someone!

I hope someone at FedEx corporate sees this email.

Desired outcome: I would like an acknowledgement from FedEx that they read my email and addressed the driver of that FedEx truck.[protected]@comcast.net

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9:56 am EDT

FedEx Unsafe driver

I was in the left lane doing 70 in a 55 when a fedex truck, icence plate TCV-[protected] 9:00 AM came flying up on me and rode my bumper. The traffic in the right lane is going 60-65 so I don't see why I need to get into the right lane so this [censored] can go 80. But he uses hand signals to tell me to get over and gets right up on my bumper. In a piece of crap fedex box truck no less. This guy needs to find another job.

Desired outcome: At least warn this driver and write him up for being a danger to other drivers

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5:30 pm EDT

FedEx Drivers speeding

Most all FedEx drivers are going too fast in Terrace Estates Mobil home Park at 1815 Sweetwater Rd. Spring Valley, CA 91977

If you make noise going over our speed bumps, then you are going too fast!

Slow down or we will send more speeding videos to FedEx Corporation Headquarters.

First video is today 5/12/2022, second was 4/30/2022 and there are more.

Thank you

Desired outcome: Slow down at every speed bump and stop making noise in our Mobile Home Park.

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11:03 pm EDT

FedEx Incompetent driver

I had an important shipment due today. Item was for specific events this week. I deliberately had the item redirected to a nearby fed ex shipment center so that I wouldn’t miss the shipment while out. I even went to check on it today since it was due today. 10pm I get a notice that my package was “undeliverable” due to the incompetent driver bringing it to BROOKLYN instead of Manhattan, and since the shipper marked it “return to sender”, I’m SOL and now my package is being sent back to California, rather then delivered to me, and fed ex won’t do anything about it. What a terrible policy. If the package is “undeliverable” because THE DRIVER didn’t do his job right, it should be sent to the CORRECT ADDRESS not sent back. Horrible company. Hire better drivers or allow room for this own mistakes to be corrected and not make customers pay the consequences.

Desired outcome: Deliver package TO CORRECT ADDRESS.

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2:13 pm EDT

FedEx FedEx sent & was to be delivered in 2 days

Sent FedEx package on 4/11/22 & charged $71.28 & to date, (5/9/22) not delivered. I was contacted to get my daughters email (which I had put on form) & he said my daughter would be contacted by email to verify address. To date, no contact & no delivery. To top it off, no refund! This is horrible customer service & taking advantage of customers. I asked to speak to manager & Tinesha said she was as high as a VP in Kansas City Office. I think FedEx employee made no effort to contact recipient & just left it alone (did not care).

Desired outcome: That a refund be issued, since no contact was ever made to try & get correct address (which they say is wrong, but no issue before).

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10:30 am EDT

FedEx Packages never arrived

I have had two packages from FedEx they was not delivered at first I thought someone stole them but my mom was home all they and did not see a trunk both days. The first package was $270 worth of items and the second $60 .Both packages missing days apart .Calling their customer service support is a joke and waste of time .If their drivers cant deliver the packages to the right address they need to hold them accountable for the mixup. I also had two other packages delivered the same day of the second missing item they was from Ups and USPS and both of them was on the porch. SO FEDEX YOU ARE THE PROBLEM. You all need to do better.

Desired outcome: I want my packages and the driver held accountable for my packages. I WANT THE COMPANY TO DO MORE WHEN PACKAGES ARE LEFT AT THE WRONG ADDRESS. OR NOT LEFT WHERE YOU ASK THEM TO LEAVE THEM.

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2:58 pm EDT

FedEx Poor delivery workers

Today it’s just another disgraceful delivery from FedEx or it’s subcontractors.

My Chewy delivery (recurring every three weeks) is thrown on my porch blocking my door. Now I must disassemble the door to retrieve the boxes. WTF is it that hard to place them so maybe I can get out of my house?

Ring video shows the driver tossing them “at” the porch.

Really if I performed my job as such I would have been terminated. If you are unhappy with the job requirements find something you would enjoy doing and don’t make the shipper take the heat for your miserable attitude.

Desired outcome: What happened to company employees, they were proud of the job and took pride in their duties.

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11:12 am EDT
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FedEx 2 day shipping - not guaranteed !

I had a big event for our ceo . I had made custom signage for . Valued at over $900.

I scheduled a pick up for Friday the 11th for 2 day delivery . The event was Tuesday the 15th.

I placed my packages downstairs for pick up at 11.30am. I went down to package room at 12.30pm and they were gone. I presumed they had been picked up. At 4.30pm a fed ex driver came to pick up. He told me fwd ex had not picked up yet. I called fed ex , they said they hadn’t picked up. I thought my packages had been stolen . I paid $200 to my building to check the security cameras . It showed a female fed ex driver taking my packages . I kept calling fed ex . They kept telling me they had not collected them. I called all through the weekend. Finally on Monday , after I sending the video footage they admitted that a ground pick up driver had taken my packages in error. But they apologized and promised they would rush my packages and still get them there by Tuesday in time for my event. At that point I told them I could rush reorder my items and have them redelivered in time - but they promised I would receive . I was following the tracking and when I landed in Austin , the tracking still showed that my packages were in New York. I called again . Again was promised would get my packages . Needless to say, I didn’t get my packages in time . I got them Wednesday . Day after the event . The event was a mess , I nearly got fired . I called fed ex - they promised compensation . Ha ! Now , they have denied not only any compensation but also denied refund on my shipping costs ! Saying their two day shipping actually does not guarantee two day shipping and they are not going to refund me .

Desired outcome: $400

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3:33 am EDT
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FedEx Delivery of pharmaceuticals; asr; breach of contract

Date of Complaint: Fri, 05/06/2022

I expected a medication that I require to be delivered from the pharmaceutical company, via FedEx, on 5/5/2022. This medication aids my lung function and breathing capacity, cutting my need for supplemental oxygen from, 24 hrs every day to half that time each day (overnight), in addition to emergency exacerbations. Every day delivery is delayed is consequential to my well being.

On 5/6/2022, I called the pharmaceutical company's automated delivery tracking service to get updated information. The service stated that the medication had been delivered by FedEx, to 5#### ### **, *******, MN 5### (my full home address), on 5/5/2022, at 3:54 pm. It also provided a tracking number, which I used to find complete information.

This is what I found. (All possible identifying information has been coded,)

TRACKING NUMBER: 2###########,

FROM: Med***** ***** *****, #### E ##** ** * ***** *****, SD, US, 57104

TO: ******** ****** (my first & last name), 5### ### **, *******, MN 5#### (my full home address)

REFERENCE: #######**## SHIPPER REFERENCE: #######**##

SHIP DATE: Wed 5/04/2022 05:39 PM,

DELIVERED TO: Residence,

PACKAGING TYPE: Your Packaging,

ORIGIN: ***** *****, SD, US, 57104

DESTINATION: *******, MN 5#### (my resident city, state & zip code)

SPECIAL HANDLING: Deliver Weekday, Residential Delivery, ASR

NUMBER OF PIECES: 1

TOTAL SHIPMENT WEIGHT: 16.00 LB (MY NOTE: The box contains only one pre-filled syringe, requiring refrigeration. The reason the pkg is so large & heavy in relation to its contents is because it is packaged in a Thermosafe Insulated Box, with special packing & cooling material to maintain the required temperature during overnight shipment & delivery.)

SERVICE TYPE: Priority Overnight Delivery

PROOF OF DELIVERY

DELIVERED TO: (the same "Ship To" address shown above and on the pkg shipping label, which is my full home address.)

SIGNED FOR BY: * ****** (initial of my first name and my full last name)

I next spoke to a rep from FedEx Customer Support who said that the driver was "new" and had delivered the package to the wrong address, describing the GPS location to me, which I deduced was the next neighbor down from us. How the driver could have driven past our home, twice, and not seen the large house numbers on both sides of the mail box, at the end of our driveway, is beyond me, but, apparently, he managed that quite well. The CS rep went on to tell me that the time for the driver to “be in my area” had passed, and, therefore, my package could not be retrieved and redelivered until Monday. I explained to her, again, that the package contained a medical syringe, which was time and temperature sensitive, and I could not wait until Monday. She asked if I knew the neighbors well enough to get the package myself. I believe I told her I didn't know them since they'd just recently moved there, but I'm not sure of that. What I am sure of is telling her that I could not imagine any of the neighbors signing my name to a delivery and then not calling here. She said that the delivery was a residential release and did not require a signature. By this time, I was admittedly angry with the whole FedEx experience (which, I must say, was pretty much in line with past FedEx delivery and customer service experiences). I told her that was not true, that these pharmaceutical deliveries ALWAYS require an adult signature (indicated by the "ASR" on the package's shipping label). She had no response to that. I can't remember exactly what was said next, but at some point, I told her the neighbors would be at work all day, but I would try to get the package as soon as I could since I really had no choice. She then asked me to call her and let her know if I got the package. I asked her why I would do that since she wouldn't do anything to help me if I didn't get it. She said, "Well, I don't want to send a driver out there if you get the package yourself, do you get that?", to which, I responded, "Well, I really don't care about your inconvenience, do you get THAT?" She started to say, "Ma'am!", I cut her off, told her I had nothing else to say, that I had to go find my medicine before I ended up in the Emergency Room!” and hung up.

I did eventually retrieve my package, which involved me getting portable O2 tank, getting dressed, going to the neighbors, knocking on both doors, eventually going into their garage, finding the box, and taking it, despite them not being home...feeling like a thief! They do not park their cars in the garage and, obviously, had no idea the package was in there. I will call them tomorrow.

To wrap up, this is what I experienced for a single delivery from FedEx:

1) I received the pharmaceutical, special handling package a day late, which caused considerable stress and physical discomfort to me as I began the process of tracking it down and going to get it. As I told FedEx Customer Service rep, we are not talking about an Amazon package here, this is a medically-necessary, time and temperature-sensitive item.

2) The driver delivered the package to the wrong address, even though doing so meant he had to drive past our mailbox, at the end of our driveway, TWICE (coming and going), PLUS a County sign close to the mailbox, both clearly showing our large, reflective house number, #####, on both sides.

3) The driver left the box (a large “Thermosafe Insulated Shipper” box) in an unattached garage, at the wrong address, and left no note on the house to alert the residents that it was there, despite numerous box labels clearly indicating that the contents required special handling. (Labels on the box included: TEMPERATURE-SENSITIVE PRODUCT; HANDLE PROMPTLY; REFRIGERATE UPON ARRIVAL; PROTECT FROM FREEZING; FRAGILE; THIS SIDE UP)

4) The delivery information, the shipping box, AND the mailing label clearly indicated this shipment was an "ASR" (adult signature required), ”Priority Overnight Delivery”. The shipping label also included my phone number, easily accessible to the driver should he/she have problems or questions, such as WHERE DO YOU LIVE?! The driver negligently ignored all of that information, as well as the numerous labels affixed to the outside of the box, which, again, indicated the contents required special handling and immediate attention.

5) It appears to me that the FedEx driver, with intention, falsely indicated that I had signed for receipt of the delivery. Not only did he not receive MY signature, he did not receive ANY signature for the delivery, adult or otherwise! When I brought this to the attention of the Customer Service rep, she told me that it was a residential release delivery and did not require a signature, another false assertion.

6) The Customer Service rep's message was quite clear, that retrieving and redelivering my package was an inconvenience and would not be addressed until next week. Her overall handling of the situation was as if it was an annoyance for her, brought about by me, the customer, whose scheduled, medical delivery was handled with reckless indifference by a FedEx driver who displayed gross disregard of policies governing pharmaceutical shipments of this type. Not once did the CS rep apologize on behalf of FedEx or give even the smallest offer of assistance or concern.

So, what part of this experience is within reason for FedEx, or any delivery service, entrusted with shipments that are vital to consignee and shipper?

Desired outcome: Driver fired for disregard of pharmaceuticals & ASR, no delivery notice @ house, potential for harm. CS reps retrained. Assurance FedEx will act & not let this slide, Credit to pharm comp for this shpmnt cost

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FedEx In-depth Review

Shipping Services:

FedEx offers a wide range of shipping options to cater to different needs. Whether you require express delivery or standard shipping, FedEx has you covered. Their delivery service is known for its speed and reliability, ensuring that your packages reach their destination on time. With a robust tracking and notification system, you can easily keep track of your shipments and receive updates throughout the delivery process. Additionally, FedEx provides high-quality packaging options to ensure that your items are well-protected during transit.

Customer Service:

FedEx's customer support team is highly responsive and helpful. They are easily accessible through various channels, including phone, email, and live chat. In case of any issues or complaints, FedEx strives to resolve them promptly and efficiently. The staff members are known for their professionalism and friendliness, making your interaction with them a pleasant experience.

Pricing and Value:

FedEx offers competitive shipping rates, providing value for money in relation to the quality of service they offer. The pricing structure is transparent, ensuring that you are aware of the costs involved. While there may be additional fees or surcharges for certain services, FedEx ensures that these are clearly communicated upfront.

International Shipping:

FedEx provides comprehensive international shipping services, allowing you to send packages to various destinations around the world. They have an extensive coverage and reach, ensuring that your shipments can reach even the most remote locations. FedEx also offers assistance with customs clearance processes, making international shipping hassle-free. Their handling of international documentation and regulations is efficient and reliable.

Technology and Online Experience:

FedEx's website is user-friendly, making it easy for you to navigate and find the information you need. They offer a range of online tools and resources to enhance your shipping experience. FedEx integrates seamlessly with e-commerce platforms, simplifying the shipping process for online businesses. Their mobile app provides convenient functionality, allowing you to manage your shipments on the go.

Reliability and Security:

FedEx has a track record of on-time deliveries, giving you peace of mind that your packages will arrive as scheduled. They handle fragile or sensitive items with care, ensuring that they are protected during transit. FedEx also offers insurance options and a straightforward claims process in case of any unfortunate incidents. They have robust security measures in place to protect your packages from theft or damage.

Sustainability and Environmental Initiatives:

FedEx is committed to reducing its carbon footprint and has implemented various initiatives to achieve this goal. They use eco-friendly packaging materials, minimizing the environmental impact. FedEx also employs alternative fuel and energy-efficient transportation methods to reduce emissions. Additionally, they have effective recycling and waste management practices in place.

Corporate Social Responsibility:

FedEx actively participates in community initiatives, demonstrating their commitment to making a positive impact. They have inclusive diversity and inclusion policies, promoting a welcoming and diverse work environment. FedEx follows ethical business practices, ensuring transparency and fairness in their operations. They also engage in philanthropic efforts and maintain partnerships with charitable organizations.

Additional Services:

In addition to shipping services, FedEx offers a range of additional services to meet your needs. They provide printing and copying services, making it convenient for you to handle all your shipping-related documentation. FedEx also offers packaging supplies and materials, ensuring that you have everything you need to securely pack your items. They have returns and reverse logistics options, making it easy to manage any returns or exchanges. Furthermore, FedEx provides warehousing and fulfillment services for businesses requiring storage and order fulfillment solutions.

Overall User Experience:

Overall, users have expressed high satisfaction with the services provided by FedEx. The website is easy to navigate, and the online experience is seamless. FedEx maintains consistent service quality across different locations, ensuring that you receive the same level of service wherever you are. Based on positive experiences, users often recommend FedEx and are likely to use their services again in the future.

How to file a complaint about FedEx?

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2. Navigating to the complaint form: Once logged in, locate the 'File a Complaint' button situated at the top right corner of the website and click on it to access the complaint form.

3. Writing the title: In the 'Complaint Title' field, concisely summarize the main issue you have encountered with FedEx. Make it specific and clear, such as "Delayed Delivery" or "Damaged Parcel."

4. Detailing the experience: In the complaint description, provide a detailed account of your experience with FedEx. Mention key areas such as delivery issues, customer service interactions, package handling, and any discrepancies in billing or charges. Include relevant dates, locations, and any communication with FedEx representatives. If you attempted to resolve the issue, describe the steps you took and the responses received from the company. Clearly articulate how the issue has impacted you personally, whether it be inconvenience, financial loss, or other negative effects.

5. Attaching supporting documents: Attach any relevant documents such as receipts, tracking information, correspondence, or photos that support your complaint. Be cautious not to include sensitive personal information that could compromise your privacy or security.

6. Filing optional fields: Use the 'Claimed Loss' field to quantify any financial losses you have incurred as a result of the issue with FedEx. In the 'Desired Outcome' field, specify what resolution you are seeking, whether it be a refund, an apology, or corrective action from the company.

7. Review before submission: Carefully review your complaint for clarity, accuracy, and completeness. Ensure that all the information provided is factual and that your desired outcome is reasonable and clearly stated.

8. Submission process: After reviewing, click the 'Submit' button to file your complaint. You will receive a confirmation that your complaint has been successfully submitted.

9. Post-Submission Actions: Stay active on ComplaintsBoard.com to monitor any updates or responses to your complaint. Engage with any replies from FedEx or other users to provide additional information or to follow up on your complaint.

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Contact FedEx customer service

Phone numbers

1800 463 3339 1800 003 3339 More phone numbers

Website

www.fedex.com

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