United States - 75240
I order car parts online alot. IN the last year I have only received parts shipped fedex on 3 occasions. The first time their website tracking info said my package would arrive on a Saturday. I was pretty happy because I thought it was going to take until Monday. Well Saturday came and the website said it was on schedule, Saturday evening came and my package didn't arrive, on top of that the delivery date dissapeared and didn't reappear until Tuesday when it said it would be delivered that day. I thought it was a mistake, but it seems to be common practice at fedex.
Last week I ordered some more parts and they were shipped fedex. Three packages were scheduled to be delivered on Saturday which sounded great, just a few days after I ordered! So I stayed home Saturday waiting for the packages, and no packages were delivered. The delivery date dissapeared yet it was still on schedule... And then Monday evening a new delivery date for wedensday was set. Well at least those packages came on wed. This recent order was to come in two parts. The second part was shipped two days after the first (Friday 30th) it immediatly had a delivery date for the 5th (today) and surely enough my package wasn't delivered and the delivery date is gone.
I called fedex and spoke to a rep. I told him the situation and asked why it happened and when my package would arrive. He said he didn't know and that my package would be here tomorrow. I guess we will see about that!
Moral of the story is that if you want to track your packages don't bother with fedex, and most importantly don't trust their delivery date.
I will be trying to get my money back and avoid fedex at all cost in the future.
Fed Ex Ground claimed to have delivered a package. As luck would have it, I was home at the alleged time of delivery, which I learned about when I tracked the package later that day. I reported the non-delivery immediately. While I received a telephone call the next day asking if I 'found the package". There was no other contact from FedEx.
The next week, i called for a status and was told the driver said it was delivered, only the delivery location was changed from what was originally reported. Since the driver said it was delivered - it therefore was - according to FedEx Ground. My statement that it was not was not important.
To punish me for being a little irked over being told I was a liar, FedEx Ground has been holding subsequent packages hostage (too late to cancel 1, and the second one I was told by the vendor would be through USPS not FedEx).
Because the driver did not deliver a package, I can not be trusted to receive packages unless I am available for a signature. I already lost time from work over one package, and I can not do it for the second one. Because of FedEx Ground's handling of the lost package, I can not trust that they will leave subsequent packages, instead, maybe not deliver again just to stick it to me. After all, the driver who did not deliver is apparently the only driver for the area. If she doesn't deliver and says she did (which is what caused this mess to begin with), Fed Ex sides with the driver - customer be damned!
The funny thing about all this: We have recived countless FedEx's for 15 years at this address and never had a problem . Wouldn't one think that if we were scammers that we would have done it long before now?
I guess the moral of the story is: FedEx ground is great as long as they do their job. But if they make a mistake, it is the customer's fault and FedEx will spare no effort in making that point clear
Kinkos provides terrible customer service. The last time I went into Kinkos I tried to print on the design work station computer color printer, but it did not have page tiling. I proceeded to have it printed at the front desk, but the color printers were down. I had to drive all the way to another store to finally get a simple color print out. I was given the print outs for free, but was told that it would not be free if it happened again because it is not Kinkos fault that the printers were down. How about comping the print outs because it is good customer service? Kinkos offers printing services, so shouldn't it work when you go there. And if it does not work, then, yes, it is your fault.
On March 15th, I ordered a package from an online retailer who I won't name here, lest they sue me for defamation for being associated with a company as horrible as FedEx. Due to a glitch, the package ended up heading to my old address, which had been on file with them. I emailed customer support and they corrected it before the package even went out. "Awesome, " I thought, "Customer service that's both fast and effective". Obviously, though, that's where this retailer and their shipping company, FedEx, differ.
The package was shipped on the 16th and reached Salt Lake City, where I live, on Thursday the 18th. The estimated delivery date was the 21st, a Sunday, so I hoped it would come the following day but would understand if I received it on Monday the 22nd. Nope. It sat at a hub here in Salt Lake until the 23rd, whereupon it embarked towards Denver, Colorado. Denver is more than 370 miles from here. 4 days later, the package had returned from its detour to Denver. That was a Saturday, so again I assumed the package would be delivered on Monday. Again, I was wrong, because on Monday it left for Denver. Again.
I was obviously a little perturbed, so I sent a quick e-mail to FedEx customer support asking them to fix the problem. They assured me it would be forwarded to the appropriate department and the problem would be taken care of. Later that day, the package returned to Salt Lake. I figured that, having complained to them, I would receive the package the next day or the day after that. I must be stupid to assume these things, because guess where it's headed again? That's right, Denver.
Here's a fun fact. Did you know that by the time it gets to me, the package will have traveled over 1/10th of the Earth's circumference on an increasingly ridiculous series of totally unnecessary trips?
Last night I sent them a second e-mail asking why the first didn't solve my problem, and demanding that they overnight it to me as soon as it reaches Denver. I threatened to boycott their service and spread a lot of ill will if they didn't. They haven't contacted me yet, and I have yet to see if my package is going to eventually get here, but I've changed my mind. No matter when (or if) the package arrives, I'm refusing to use FedEx again and am leaving complaints on every site I can think of. Avoid this joke masquerading as a business at all costs.
I had to ship documents - 4 sheet of paper, less than 1 ounces - to Brunswick/GA. Addressee wanted FedEx...
Fedex express service
Customer/delivery services department
Address of head office: fedex international
3b houghton way, st james centre, brighton, sussex, bn1 7dx, england, m171ttuk.
Client service manager fedex,
Dear rana durga,
Welcome to fedex express service (Fedex) we are a courier company that ensures a safe, sound and secure delivery of your parcels, making sure you get them when expected.
Your particulars have been received in this office. This means that you have been officially cleared for payment of £715, 000.00 (Seven hundred and fifteen thousand great britain pounds). By the verifications dept. At the headquarters of the uknl. Winning cheque, original copy of your winning certificate, together with a covering document (Money laundering protection and letter of affidavit for claims) from the british government stating that the money was obtained legally through their uknl promotion will be sent to you as soon as you choose from any of the option stipulated below.
Kindly provide us with the information requested below accurately to help us deliver your package as the information provided will be used to contact you and the address provided is where your winning package will be shipped to. When this is done you will be issued a tracking number with which you will be able to monitor your package online.
Telephone.:... Package contents: cheque, winning certificate and security documents.
Delivery time :... (time of recipient's availability)
Service options: you are required to select a service option below.
The options, together with their associated conditions
Are presented below:
Fedex express delivery (Same day parcel delivery)
Total...£569.00=$1, 074 usd
Fedex premium service (Next day parcel delivery)
Mailing &n bsp;...£75.00
Fedex regular service (3working days)
Total...£379.00=$ 715 usd
The charges are a little bit high because of the hardcover insurance policy we have undertaken incase of loss, damage or theft of your highly sensitive document and funds. We assume all responsibilities incase of any eventualities and we don't deliver on cash on delivery (C. O. D) because we don't accept cash.
This is in accordance with section 13 (1) (N) of the national gambling act as adopted in 1993 and amended on 3rd july 1996 by the constitutional assembly. This is to protect winners and to a void misappropriation of funds.
This company declined reverse payment for these charges, stating that it is against their professional policy towards ensuring the safe delivery of the cheque to you, that if a reverse payment is made, and something goes wrong, that we/you cannot sue the courier company or insurance company to recover the full value of the fund as stipulated in the cheque since payment for insurance cover was not made at point of mailing. With the above reason, reverse payment is ruled out. Meanwhile, you will be issue a tracking number to monitor your package online after chosen any option which is suitable for you for payment.
Please respond to this email by making a selection from the three options above.
Good luck and congratulations once again. Please send your response within the next 24hrs to this same email address.
Mr. Ryan gibson,
Client service manager
Fedex courier service.
Tele : (+[protected]
to everyone complaining about fedex ground: fedex ground does not guarantee a specific delivery time!!! duh. if you want a specific time for your package to be delived try fedex express. fedex ground is only suppose to deliver to buisness. so if you are upset over fedex ground not finding your house its because you should have use fedex home delivery. since ground isnt suppose to do homes!!! know what u r talking about before you start to complain about when ur package was suppose to be delivered!!!
Hello I also learned a few interesting facts about these people the hard way. They deliver on saturday...
I ordered something online which uses FedEx unfortunately. Per their tracking info, they "tendered to USPS for delivery" on Feb 09. On Feb. 18, I went to the post office to inquire about said package. Why did the postal clerk come back and say they never scanned anything from FedEx for me?! This package originally shipped Feb. 04. Today is Feb 20. Can somone please explain what has happened here? Maybe a Fedex employee decided to keep my package for themselves, or it was damaged or lost. Whatever the case may be, wouldn't it be good business to tell me and not lie?! I've tried contacting FedEx, and I am not holding my breath for a response. Anyone willing to get a class action lawsuit going? (halfway joking)
I ordered choc. covered berries item was supposed to arrive 2-13-10 item did not arrive till tuesday the16th by then package was no good. Fedex claimed bad weather was reason it did not arrive however weather was fine all roads was clear as ups and even the freakin post office had no issues. So the company i bought choc covered barries from gave me another free order and that package was supposed to arrive this past thursday 2-18-10 as of today 2-20-10 package has not shown up and item will be spoiled again. On last order fedex stated that weather was bad 2-19-10 however weather was fine.
I want to make a complaint about a fed ex drivers. Last night i got off on the Sadieville, Ky exit coming from the north on I-75 and as i was crossing the bridge over the interstate one of the Fed Ex trucks got off on the Sadieville exit coming from the south on I-75, when he got up to the bridge he ran the stop sign and i had to slam on my breaks to keep from hitting him due to the fact that he ran the stop sign. I had my wife and 6 year old son in the car with me. I did not get the truck number because he didn't turn off, he went straight through the stop sign and continued on I-75 North and i didn't want to chase him down. I hope you can find out who this driver was because this is totally uncalled for and could have killed all three of us if i hadn't seen him and i hadn't slammed on my breaks.
If you have had a packaged damaged by fedex, make sure to tape record all conversations with fedex for later litigation use. You will for sure need it as they will lie and do everything they can to dismiss your claim. The tape recording they play before all incoming phone calls states that "this call may be recorded for quality control purposes". This allows you to record the call. Also California State law allows the recording of calls as long as one of the parties(you) is aware of the recording. Your state may have similar laws.In my case, I shipped an item with a declared value of $1300 and when it arrived it was damaged. I immediately called to make a claim and was told to take it to get an estimate of repair. When I told them of the estimate and repair cost, I was told that the claim will be denied because the damaged item had left the recipient's hands. After arguing with the claims person, he said that if I could get the repair done for $500 or less, he would slip it through. Two days later I received a letter dated the same day as our conversation stating that the claim had been denied. Out of the four people I spoke to at fedex, all of them lied!I will no longer do any business with that crooked company.
I was called on Tuesday, 2l2l2010 and informed that they needed an apt. # to deliver a computer for my daughter. This call was placed to me via Brian. I told him there are no apartments where I live. No apartment #, apparently the driver was in the apartment complex across the street. The street I live on is not even in the apartment complex. I was promised a delivery on Wednesday, no one came. I called Fedex and it was scheduled for Thursday 2/4/2010. I took off and lost a day's pay. The manager's receptionist, Jenna told me the manager told me he would deliver it himself within an hour. In about an hour, the manager David Cooper called me and told me to go to work and he would deliver it to my job. I told him deliveries are not allowed at my job. He was verbally confrontational and demanded I go to work and they would bring it to my job. I told him to deliver the package to the address it was sent to. I filed a complaint online and called Fedex 2 x's and was told it would be delivered. I called at 5:00 pm and was told no one was going to deliver it because it was in the terminal. Previously, Jenna told me it was left in the cage and no one put it on the truck for delivery. The persons I spoke to at Fedex; George at 12:50 pm; Holly at 5:02 pm, said they were working on getting a driver. I called back and spoke to Alex Lugo, he apoligized because no one is coming 2/4/2010. He indicated that he would schedule for Friday 2/5/2010 in the am. It is not 4:22 pm and it has not been delivered and I have missed a second day of work. I called this morning and I was told the package is on the truck and will be delivered I don't think it will be delivered today. From now on I will share my experience with any company that has to ship to me and tell them not to use Fedex. I think some of the drivers have difficulty following directions. I was told the driver, who was out on Tuesday is new. They need to train the drivers better and also the supervisor, David Cooper who was combative and told me it was not going to be delivered because all of the drivers leave early in the morning and he does not have anyone else. Fedex sucks!
Please your response should be replied to
this e-mail ([protected]@hotmail.com)
We have been waiting for you to contact us for your Confirmed Package that
is registered with us for shipping to your residential location.We had
thought that your sender gave you our contact details.It may interest you to know
that a letter is also added to your package.However, we cannot quote its
content to you via email for privacy reasons.
We understand that the content of your package itself is a Bank Draft
worth of (Ј68, 000.00) Sixty Eight Thousand Great Britain Pounds
Sterlings.Note that FedEx do not ship money in CASH or in CHEQUES
but Bank Drafts are shippable.The package is registered with us for
mailing by your colleague, and your colleague explained that he is from
the United States but he is here in Nigeria for a three (3)months
Surveying Project as he works with a consultant firm in Nigeria West
Africa We are sending you this email because your package is been
registered on a Special Order.
What you have to do now, is to contact our Delivery Department for
immediate dispatch of your package to your residencial address.
Note that as soon as our Delivery Team confirm your information, it will
take only one working day (24 hours) for your package to arrive it's
designated destination.For your information, the VAT & Shipping charges as well as
Insurance fees have been paid for by your colleague before yourpackage
was registered.Note that the payment that is made on the Insurance, Premium &
Clearance Certificates, are to certify that the Bank Draft is not a Drug
Affiliated Fund (DAF) neither is it funds to sponsor Terrorism
in your country. This will help you avoid any form of query from the
Monetary Authority of your country.
However, you will have to pay the sum of $95 USD to the FedEx Delivery
Department being full payment for the Security Keeping Fee of the FedEx
company as stated in our privacy terms & condition page. Also be informed that your
colleague wished to pay for the Security Keeping fee, but we do not accept
such payment considering the facts that all items & package that are registered
with us have a time limitation and we cannot accept payment not knowing
when you will be contacting us for your package or even responding to us.So we
cannot take the risk to have accepted such payment incase of any possible
Kindly note that your colleague did not leave us with any further
information.We hope that you respond to us as soon as possible because if
you fail to respond until the expiry date of your package, we may refer
the package to the British Commission for Welfare as the package do not
have a return address.
Kindly contact the delivery department (FedEx Delivery Post) with the
details given below:
FedEx Online Delivery Post
Contact Frank Coleman
Kindly complete the below form and send it to the email address given
above.This is mandatory to reconfirm your Postal address and telephone
Kindly complete the above form and summit it to the delivery manager on:
As soon as your details are received, our delivery team will give you the
neccessary payment procedure so that you can effect the payment for the
Security Keeping Fee. As soon as they confirm your payment receipt of $94 USD, they will not hesitate to dispatch your
package as well as the attahced letter to your residence.
It usually takes 24 hours being an overnight delivery service.
Note that we were not instructed to email you, but due to the high
priority of your package we had to inform you as your sender did notleave
us with his phone number because he stated that he just arrived Nigeria
and he hasn't fix his phone yet. We indeed personally sealed your Bank
Draft and we found your email contact in the receivers column as the
recipient of the foremost package.
Ensure to contact the delivery department with the email address given
above and ensure to fill the above form as well to enable a successful
Do not reply this email because this email account is notmonitored.Send
your details to: [protected]@hotmail.com
Frank Coleman .
FedEx Online Team Management.
All rights reserved. © [protected]
I have a package held by customs since January 11 of the current year, here in Sao Paulo, Brazil.
Fedex claims it is being examined at customs and I have sent over ten different documents, but they (FEDEX) did nothing two facilitate things, or keep me informed of what was going on. Today February 5th, 2010 and I still do not know if it is going to be shipped or not - (two briar pipes to be restored in Switzerland).
I had never experienced this kind of problem with UPS, which I regard as a much better company. FEDEX did nothing to mitigate these bureaucratic demandss typical of 3rd world countries, and IN FACT, TOOK OVER TEN DAYS TO INFORM ME OF WHAT WAS GOING ON!
Feb 5th, 2010
Every single time FedEx is supposed to deliver a package to my home, I have a problem--it's unbelievable they are still in business!! Two weeks ago they were supposed to deliver a package to my home-I was home that day-the package did not need a signature. I tracked the package when it didn't arrive at the end of the day-their website said that the driver tried to deliver it, but no one was home to sign for it! LIAR!! No one came to my door that day--my dog barks whenever anyone comes to the door--she did not bark all day! Plus it did not need a signature--so another lie. I called FedEx and within an hour, my package was delivered.
I expected another package to be delivered yesterday. It never arrived. I checked the tracking number-their website said it was delivered--a lie--I was home all day and watching out of my window-not one FedEx truck came down the street. I called FedEx--they told me the driver told them he left it in my driveway near my car--I told them there was no car in my driveway--so he's lying--and where is my package?? No one knows! Today FedEx put a tracer on it---I doubt I will ever receive my package--who knows what the driver did with it--well, I hope he chokes on the coffee that was in the package!!
I absolutely REFUSE to buy from anyone who uses FedEx as a shipperfrom now on--it's not worth the aggravation and time spent trying to right their mistakes. I just don't get it--can't their delivery people READ addresses? And the lies are too much at this point! It's as if FedEx is a "free for all"--anything goes and is acceptable. I can only hope they go out of business--they don't deserve people depending on them.
In order to finalize a passport application, I was required to send further documentation to the passport office in Seattle, Wa. I was asked to forward the documents overnight with proof of delivery and signature in order to finish my application.
Because this timing was critical, I used FedEx to ship the documents. I prepared and shipped the package on Friday, 1/9/2009, and paid for Priority Overnight shipping so that the package would be at the passport office on Monday morning, 1/12/2009.
The package arrived in Seattle on Saturday (the next day) scheduled for delivery to the office on Monday. I monitored the FedEx website from 8:00 am to noon on Monday to confirm that the package had been received but all it showed was that the package was on the FedEx vehicle for delivery. At noon, I finally called the 1-800 number to find out where my package was. After several minutes on hold, I was told that someone was trying to contact the driver. I called back an hour later, again I was told they were trying to contact the driver to find out the delivery status. Finally at 3:00 pm, I was told that they were “pretty sure” the package had been delivered but that the driver had already left for the day and I would have to wait until Tuesday to confirm delivery.
My complaint at that point was that I needed proof of delivery that day, which is why I paid for Priority Overnight shipping and that the timing of this delivery was critical because I had to contact the main passport office in Washington, DC, which is 3 hours ahead of us, to prove I had sent the required papers. I was told that a customer service advocate would contact me.
A little after 4:00 pm, I called back because no customer service advocate had ever called me. At that time, I was basically told “too bad, there’s nothing we can do.”
On Tuesday morning (1/13/2009), I again monitored the internet for proof of delivery. I called FedEx at 11:00 am to find out the status of my package. They again told me they would try to contact the driver and find out where the package was, they understood why I would be upset and a supervisor by the name of Mr . Haberly would contact me because of the foul-up. NO ONE EVER CALLED……EVER.
At noon on Tuesday (1/13/2009), the website finally showed the package had been delivered; however, there was no signature image available. I am asking for a phone call from the supervisor Mr. Haberly. I think it would be appropriate if I was reimbursed for my fee since my package was not delivered in a timely way. I paid top dollar for their service and didn't receive the service that I should have been given. Mostly I just wanted someone to do what they told me they would do-like return my calls.
I went into the FedEx Kinkos on 19th off Mildred in Tacoma, WA (close to Tacoma Community college) on...
Below is the latest email I have sent to FedEx Claims.
We will see how long it takes...
Hello again Sherry Bradfield.
I am quite disappointed in FedEx for many reasons regarding this claim.
Information on the claim has been very hush. I have had to find out where my money is. Where has my communication been from FedEx? A good company policy would be to keep the customer informed. Without customers, FedEx is nothing.
I will not be conducting any business over the phone because there is no permanent record of what has been said or promised. No record equals no proof, which means nothing.
I requested a check in the mail for the entire refund, which includes the product as well as shipping.
If my company has a claim, I am at my customers home immediately discussing the problems and getting their input on what they want, so I can make the remedy. FedEx should take note.
I had to email you numerous times to find out when you gave a refund shipping credit, but you still with-hold what is being refunded and for how much.
SO I WILL TELL YOU.
* I did get a refund to my credit card for $11.90 on Jan 2, 2010. This appears to be a credit for shipping that charged to my card on Nov 5, 09. Not very fast customer service considering this credit was due to a problem that was FedEx admitted, FedEx fault, FedEx mis-delivery.
* I have yet to get a credit on my credit card or a check in the mail [which was my requested refund method ... over the phone] for the insured cost which was below value and a below average insured amount of just $40.00.
I STILL DO NOT HAVE PAYMENT/CREDIT/REFUND FOR MY PRODUCT VALUE ! ! !
I an waiting for a prompt reply as to how and when my prompt refund will be granted, which I expect will be my preference of a paper check, mailed to my residence.
Jeff of Davis, CA
If you have a FedEx claim, get your claim number over the phone and then do all the followup via email so you can post the problems. Every body deserves to hear ... maybe FedEx will step up and prove that they are better than their competition ... or they will get eaten by their competition. GOOD LUCK ! ! ! ;-)
This isn't a new thing. It seems that sadly everytime a company decided to ship with FedEx, I and the...