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FashionNova Customer Service

830 Reviews

Fashion Nova

437 S Broadway
Los Angeles
California
United States - 90013-1102

Customer Support Phone Numbers

1800 866 0286(Customer Service)
193 458
+1 800 222 1811(Customer Service)
900 583
+1 818 347 6500(​Westfield Topanga)
81 160
+1 323 888 1071(Montebello TownCenter)
35 123
+1 818 891 3400(Panorama Mall)
25 113
+1 818 238 0022(Burbank TownCenter)
25 106
+1 818 341 4600​(Northridge Mall)
38 124
Mon10:00 AM - 6:00 PM
Tue10:00 AM - 6:00 PM
Wed10:00 AM - 6:00 PM
Thu10:00 AM - 6:00 PM
Fri10:00 AM - 6:00 PM
SatClosed
SunClosed
Plus

FashionNova Complaints & Reviews

FashionNova / Full order not received

Jr
Jruvalcaba on Nov 16, 2018

I placed an order with fashion nova on 11/01/2018 order number: #22766668 for Jennifer Ruvalcaba of eight items totaling to the amount of $83.64 USD. Today on 11/16/2018 I received my order and I only received three items! I checked my bank statement and the $83.64 USD were already debited...

Fashion Nova / Didn't receive my items or refund

Sa
SAJob on Nov 16, 2018

I placed an order on fashion nova's website worth of $147.93 on 10/17/18. I received an email from Fashion Nova on 10/24/18 stating that there was a delay in shipment due to them relocating to a new warehouse and that if my order wasn't shipped within 7days it would be automatically...

FashionNova / fraud

Le
Lee19099 on Nov 15, 2018

Someone used my bank card to bnb purchase items at Fashion nova. They said unfortunately they couldn't do anything since the cloths were ship. I told them it didn't come to me, I don't wear there cloths. Never ever shop from them a day in my life and never will. All they could do was flag...

FashionNova / missing order! no response, no refund. scammed.

Na
Nani Crawford on Nov 14, 2018

I'm so pissed, I ordered AND purchased $366.86 worth of clothes on 10/19. A couple days to a week later they sent out an email saying they were switching distribution centers and it'll be up to a 10 day delay, okay cool.. i'm patient I didn't think nothing of it. After weeks and weeks go...

FashionNova / 22564596

An
Angie43 on Nov 14, 2018

This company is horrible, I must admit I've ordered from them many times, never thought they would steal my money and not send my order. Since October 24, 2018 when I placed it I never received nothing, I emailed them just to get robo emails. How are they still up and running without any...

FashionNova / order confirmed 10/19 haven’t received an email or response yet

Ta
Tanava on Nov 13, 2018

I am horrified at the customer service I am receiving in regards to my order 22348663. No emails responses. I was told it would be cancelled if not shipped my 7-10 after my order was received. The order was confirmed 10/19. I have sent several emails with no response! It's been a month no...

FashionNova / fashion nova couldn't fulfill my 2 orders, they said they refunded my $ 10-24-18. I still am waiting & fn stopped responding to my emails.

Mi
Mia_Doll on Nov 13, 2018

10-11-18 I placed 2 orders w/FN. A few days later, FN emailed me stating they couldn't fulfill either order & I could wait, but after 10 days, FN will automatically refund my money. After a day or so, fashion nova sends a confirmation email stating both orders were cancelled(after much...

FashionNova / package not received

Le
leila1 on Nov 13, 2018

For some reason when I track the package is says delivery attempted but I was home that day and no truck stopped by. I need this dress for this Saturday and still nothing. what can I do about please help. I never had issues with delivery before. when to the post office and they have no...

FashionNova / order delays

Ru
Rukuruku on Nov 13, 2018

I will never order from them again. 13 days waiting for an order is ridiculous. Hasnt been processed hasnt been shipped. Been cancelling the order since 6 November. They are refusing to cancel. Order number 22722986. Please spare yourselves the trauma. So disappointed. Appauling customer...

FashionNova / no refund. no item

Sh
Shayjonesacf on Nov 12, 2018

I have never had a problem with fashionnova Infact probably 80% of my clothes are from fashionnova but this order has really discouraged me from any other future transactions !On the 23rd October 2018 I purchased 298$ worth of items, due to the distribution centre there were delay...

FashionNova / order 19435012 and 20119616

To
tonia tsoupaki on Nov 12, 2018

regarding order 19435012 placed on 13 august 2018 and order 20119616 placed on 29 august 2018. when my orders were delayed, i first notified your company by mail on the 5 september 2018, again on the 13 september 2018 and again on the 6 october 2018. my first mail was answered by a maryury...

FashionNova / return service

Ti
Tiffany215 on Nov 11, 2018

Placed a order they shipped wrong size they said send back and they will give me store credit sent them the tracking number and order number now they are giving the run around not only do they mess up orders but expect you to pay return fees still waiting on my credit next step file a...

FashionNova / unable to cancel order

Jc
JCherney on Nov 9, 2018

Only AFTER placing an order do they provide information that they are in process of moving and there will be a delay in getting orders out. They did provide a link to a form to cancel order which I did but after multiple multiple emails they only respond with an automated email. No one...

FashionNova / refund services

Mu
Muzamil Tanvir on Nov 9, 2018

I've made and order and it had to be returned due to insufficient address, but it has been a few weeks that it was returned and the store did not sent me an email with my credit as it says on the website. I'm loosing almost 70 dollars and I do not get an answer! I tried several times to...

FashionNova / customer service

La
Laurenelizabethoxo88 on Nov 9, 2018

I ordered $100 worth of clothes on the 16th of October. When I found out that they are experiencing delays due to the warehouse switch I cancelled it the same day. I was able to get through to someone and they said it was cancelled successfully. I started to get worried when I didn't...

Fashion Nova / never received my order and no customer service

Ah
Ahgds on Nov 8, 2018

I made a order almost 4 weeks ago and never received it. I have emailed 3 times and only received a automated response. Their customer service phone line has no real people on it and only plays waiting music. This website is a scam and clearly they are stealing money from many people since...

FashionNova / order#21903025

He
Heno882002 on Nov 8, 2018

Am really disappointed and frustrated from the way you handled my order and the way you neglected your customer satisfaction!!! You're completely away from any kind of professionalism. I made an order on October, 9 and due to unacceptable delays from your side I canceled it and asked for...

FashionNova / return processing/receiving credit back/refund

Em
emimun29 on Nov 7, 2018

I purchased an item from Fashion Nova that was too small I returned it 2 dats after receiving and sent it back with tracking it was received the next day. I waited over a week to allow for processing as their policy states within 5-7 days of receuthe return. In day 10 nothing so I emailed...

Fashion Nova / incomplete order

Ta
Tahmari Dawson on Nov 7, 2018

I ordered over $200 worth of clothes and didn't even receive all of my items...no one is picking up the phone when I call their customer service number. This isn't even the first time this has happened. I ordered a $34dress from them last year and I never received it. They did give me a...

FashionNova / horrible customer service-missing credit

Pe
Pearl11237 on Nov 7, 2018

I ordered 3 items 1 crop top and 2 pairs of jeans. I paid for shipping $6.99. Returned both jeans that did not fit via mail. Almost $17 to return the items from NYC. Insane! Finally I get an email stating that my E-card (credit, not refunds. Which sucks) is available. I was credited for...