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FashionNova
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FashionNova
reviews & complaints

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1438 complaints
67 resolved 1371 unresolved
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A
6:32 pm

FashionNova - Order number 95427244

I am a loyal customer to fashion nova and typically order from the website a few times a month. However this previous order has been by far my worst experience and because of that I don't think I will no longer consider ordering from this site. When I choose my sizes I go off of the size chart because every clothing brand runs differently. I went according to the size chart while ordering all my clothes and almost half of the order is either way too big or way too small. There was a few that did fit, but their were more clothes that didn't fit than the ones that do. So with that being said I need my money back. There is absolutely nothing I can do with clothes that are huge or too small! I do not want a gift card because I will no longer be using Fashion Nova ever again. I would like to send this merchandise back for my money back. I believe that is fair enough, they still have the tags and Have not been damaged or worn. A gift card will not be acceptable in this matter and I would hope you guys are nothing but understanding of that! I need a return label sent to my email address on file because it does not allow me to start a refund online. Its only giving me the option to reprint the shipping label. I look forward to hearing from you soon as I do except my money back!

Desired outcome: Refund MONEY BACK

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J
9:28 am
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FashionNova - Didn't receive package

I placed an order on 4/14/22 (order number 93828215). On 4/21/22 this order was marked as delivered to front door. From 4/21 - 4/25 I have been trying to contact the carrier (Laser Ship) and Fashion Nova. This order was not delivered. My apartment complex requires a key fob for entry into the parking garage and into the building. You cannot access the...

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U
1:17 pm
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FashionNova - My return

I returned my a outfit to fashion nove 4/21/22 and yet to get my credit for it I have not heard from know one about this matter every time I try to comtact customer support know one response and it is so hard to get with these companies that don't have a customer service number please reach out to me. My track number is 9505513484232111358022 for my refund credit

Thank you

Desired outcome: just credit to my account ok I hJust want someone to contact me from fashion nova how are they just going to take my hard earn money

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ADVERTISIMENT
S
7:56 am
Verified customer This complaint was posted by a verified customer. Learn more

FashionNova - fashion nova

I have ordered 4 items from the website but I did not receive a confirmation email!

I don't have my order number but I have the proof from my bank statement and a screenshot of when the purchase was Made from the website.

how may I get my order number so I can track my order? and make sure my items are not lost.

I tried to contact them in everyway, By Email Phone but I did not get any response!

What should I do?

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D
12:44 pm

FashionNova - My shipment was cancelled by the sender

I ordered an item may 13 at 90:7 and paid for express shipping. Later that night I got an update saying my item was shipped out. The next day it said my shipment was cancelled by the sender. I need my item to be shipped or give me back EVERY SINGLE PENNY I SPENT. You have no right to TAKE peoples money and cancelled their order for them. HIGHLY UPSET AND THIS NEEDS TI BE SOLVED NOW.

Desired outcome: I NEED A RESPONSE. I need my item to be shipped and delivered or give me back EVERY SINGLE PENNY I SPENT.

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I agree I am going through that now

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R
11:37 am
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FashionNova - I never received this product

I ordered this dress on April 16th for my daughter, It stated it was delivered in Kansas, then it stated it was in transit. My daughter recently went into her account to track and its totally deleted from her order page. Its been almost a month we still never received the dress. The information below was confirmation emailed to us after we ordered the dre...

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Y
3:51 pm
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FashionNova - Order I never received

On April 18 2022 I received email stating my order was delivered. I never received my items and I complained and contacted customer care. They sent me a affidavit to fill out which I returned. But still no prefer or response! I don’t have my items. I did all the steps that was ask! So when I go to customer support they say it nothing they can do after 30 days! Bir I contacted ash nova after they said my items were delivered!

Desired outcome: Still don’t have my items or credit .

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A
8:49 pm

FashionNova - Refund policy

I bought some small size items. My first issue with them, they were not really small.

Upon returning some items, since final sales cannot be returned, I was given a gift card back.

Great for the gift card, but what im I supposed to use it on? More of that oversize trash? I could try some more items, but all refunds require out of pocket mailing fee. I paid $7 for my refund.

Basically the minute you click buy, that money is gone, where or not you have a good experience or good product!

What a fuckin scam

Desired outcome: I dont want no gift card, i have no intent of buying anything else from you

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C
12:00 pm
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FashionNova - I have been trying to contact you since February.

My order number is 90544604. My email is [email protected] I returned the Give me Caviar Maxi dress for $69.99 and didnt receive a store credit or any form of refund. The return was made 02/21/2022, I would love to somehow get a refund or store credit it has been a very long time and i would like this to be resolved.

Desired outcome: Refund or store credit

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ADVERTISIMENT
K
8:10 am

FashionNova - Email confirmation

I ordered 5 things on May 4, 2022. Never received an confirmation email. They took the money from my account and here it is May 6th and I still have not received my confirmation email. This is the first time this has happened to me and it’s very upsetting. I love Fashion nova but this isn’t it. There is no one to contact. This needs to be resolved or I need a refund.

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1:57 pm
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FashionNova - Fashion nova

This is the second time I've had issues with orders from Fashion Nova. Last year, I placed an order that was never received. It sat on a shipping dock for weeks and no one contacted me and were unable to locate it at the shipping dock. Could not find a customer service number on the Fashion Nova website, nor was the Customer Support link working. It wa...

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D
2:19 pm

FashionNova - Return

I purchased a few items from Fashion Nova. I payed for the returning fee and I waited to see the refund to be posted on my credit card but it never did. I then went to the post office to check on the status of my return and they let me know it got sent. I got receipts from the post office to verify this. I have uploaded pictures for proof. Thank you!

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6:36 am
Verified customer This complaint was posted by a verified customer. Learn more

FashionNova - Charged my card without consent

Hello, I was billed for an order that was cancelled.

I paid for these clothes using PayPal. The money came out of my bank account.

But then a few moments later the payment was reverted and I got my money back and the order was cancelled.

So I re-ordered the same items, minus one or two.

And that order went through fine.

But now I have been charged for the original order which I do not want and shouldn’t have been charged for.

Can I please get my money back for the order.

I do not want store credit as the money should not have been taken in the first place.

You cannot just charge peoples cards after telling them their order has been cancelled.

Desired outcome: I would like a full refund for the amount that was charged without my permission.

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S
6:02 pm

FashionNova - Returns

This is the worst experience I have ever had with a company. I never post negative reviews but I feel people need to know about Fashion Nova’s policies. First of all, their clothes are cheaply made (you definitely get what you pay for). They don’t do exchanges and then charge you for returns AND shipping if you want to reorder in a different size. If you do return something they will not refund your money; they will only offer store credit. Their customer service department is online only. You can’t talk to a person even if you ask to. They also refused to reply to my email asking to elevate my issue to management. They are unwilling to work with customers. After realizing how awful their return policy was, I tried to cancel my return. They refused to cancel it and also refused to refund me for the cost of the shipping label. My advice is look at other online companies. Most have way better policies than Fashion Nova!

Desired outcome: I would have liked either a cash refund or free return. I would also have liked a refund for the shipping label I didn’t use.

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ADVERTISIMENT
L
5:14 pm

FashionNova - Order Number: #90960678

Unfortunately, I am on here to complain because I’m extremely frustrated with how they handle returns and fail to email my store credit gift card. I’ve shopped at Fashion Nova and have been a loyal customer for *years*. I recently purchased items, returned them as per their return instructions and I have not received my store credit gift card. It’s going on 10 weeks now. Their former customer service email is no longer active which is making it harder for me to get in touch with someone.

Desired outcome: Money back/credit sent

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D
10:55 am

FashionNova - My package never came at all I will like my money back or my item I bought

I had order my item on April 23 ,2022 and it took them a while to ship it by a week so I’m waiting and all my package never came so I’m complaining about my package cause I never received it I suggest no one buy there stuff from them I heard so much complaint and there not taking it to a matter a serious thing at all also they don’t have a number there phone shut off I don’t know why no one helping me replacing 110 on my clothes that I purchased I will like my clothes to be sent somewhere else or I will like my refund back I will like there place to be shut down cause there scamming people for there money

Desired outcome: I will like my refund back or my clothes back please thank you

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L
May 05, 2022 3:21 pm

This is happening to me right now! Order placed on the 28th of April and right away Fedex displayed delivery won't be until the 26th of May! I have a feeling it will never come and it's scam for them to take our money since they'll only refund via store credit! This happened to me in February. I placed an order and some funky things happened, a month later Fedex said they couldn't deliver to address and it was being returned to sender. So you think Fashionnova would credit back my card, NOPE! They said they can only give me a store credit! EXCUSE ME, store credit on items that were never sent to me?

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A

FashionNova - Still haven’t got my order

I placed my order 3 weeks ago ! It’s still saying it’s in California, so I called fedex to see what was going on. They told me that they haven’t got my order yet. Somehow it’s at usps and I have to get in contact with fashion nova to see what’s going on ! I’ve called and email no response! HORRIBLE CUSTOMER SERVICE WILL NEVER SHOP AGAIN ! I WANT MY CLOTHES THAT I PAID FOR

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L
May 05, 2022 3:21 pm

This happened to me in February and I was stupid enough to order from them again. I placed my order 2 weeks ago ($300 worht) in April and Fedex site is now saying delivery won't be until the end of May! I think there's something really not right going on.

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0 0
N
11:04 pm
Verified customer This complaint was posted by a verified customer. Learn more
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FashionNova - Scam/rip off on returned items

On april 21, 2022, I returned two orders to fashion nova in one box. I separated the orders using plastic and specifically labeled the two orders so that their would be no confusion upon return. I took a picture of the second order packaging and return label prior to mailing. I was credited for one order, however, they are claiming they did not receive the...

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B
3:02 am
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FashionNova - ordered products but never received the package

i placed an order in which it took nearly 2 wks to even ship out and when it did somehow my package was magically delivered to my door but i never got it i contacted the delivery company and they told me to kind of take it as a loss, then i have tried to contact fashion nova multiple times and nobody has responded to my emails ,their phone line is shut off what a coincidence ? i would not be trying to get my money back if i did get package i have no time to waste on these petty games and i work hard for my money and should be able to trust that i will get what i paid for instead i get the run around by a "Big Time" company with the most disgusting customer service i have ever to receive , i for one work in the customer service business and my company does not treat anybody the way i have been treated

Desired outcome: i would like my refund so i can take my business elsewhere and would hope that this does not happen to anybody else

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C
8:52 pm

FashionNova - Package not arriving

I placed my order on the 15th of April and paid $28 (!) to get a priority delivery as I needed the dress asap for a wedding event. It was supposed to be delivered on the 20th but it didn’t. Looking on the website again it suddenly says estimated on the 27th? I really don’t have time for that + I paid for it so why isn’t it here.. So annoying that I can’t seem to find a customer service number..

(#93777720)

Desired outcome: Get my delivery ASAP and preferably a refund on the extra costs I made to get it delivered faster which they didn’t.

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1800 866 0286 +1 800 222 1811 More phone numbers
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