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FashionNova Customer Care Service

Fashion Nova

437 S Broadway
Los Angeles
California
United States - 90013-1102

Customer Support Phone Numbers

Toll-free:
+1 800 866 0286(Customer Service) 140 368
Phone:
+1 800 222 1811(Customer Service) 233 158
+1 818 347 6500(​Westfield Topanga) 23 49
+1 323 888 1071(Montebello TownCenter) 9 37
+1 818 891 3400(Panorama Mall) 5 33
+1 818 238 0022(Burbank TownCenter) 4 30
+1 818 341 4600​(Northridge Mall) 9 37
Work days:
Mon10:00 AM - 6:00 PM
Tue10:00 AM - 6:00 PM
Wed10:00 AM - 6:00 PM
Thu10:00 AM - 6:00 PM
Fri10:00 AM - 6:00 PM
SatClosed
SunClosed
 

FashionNova Complaints & Reviews

Fashion Nova / store credit

Gm
G.M122 on Jul 24, 2017
I have spent so much money at Fashion Nova it is almost embarrassing. I had returned some items that didn't fit on 6/15. Got confirmation from USPS package was delivered on 6/17. Two weeks later I'm still not getting my store credit. I called post office, confirmed returned address and all...

FashionNova / Fashion Nova is the worst

Ma
Marshall Christene on Jul 23, 2017
I ordered a dress worth 60$ from fashion nova on June 13th and it's now July 23 and I haven't even gotten any update on my order... the only email I got from them was order confirmed. No shipment info because it haven't been shipped, I emailed them a million times and only have gotten...

Fashion Nova / Items Missing from my order placed on 6/13

La
Lashane hollman on Jul 21, 2017
I placed an order with Fashion Nova on June the 16th and am still trying to get three items that were missing. First of all I didn't get the credit from the original order (6/13) until 6/30. That's right no items no notification just an email with a store credit. I should have been...

FashionNova / Never revived order I placed

Pi
Pinknation on Jul 21, 2017
I made a purchase on Fashion Nova's website June 29th, almost a month later I still have not received my order. I've tried multiple times contacting this company but, have been unsuccessful. It is impossible to contact this company they only play a recording then hang up on you. I will...

FashionNova / false advertising and poor customer service

Av
Avianng on Jul 21, 2017
I placed my order with this company on 2 July, 2017. It took them over two weeks to send me tracking information. Then to realize that the shipping address was incorrect. This is the second time they have done this to me. So now I have a nightmare of trying to reach them because they don't...

FashionNova / order has not been recieved Day 20

To
ToyD on Jul 20, 2017
order number6274929 I have not received my order yet. I just went back to my email to see when I placed it which was on July 2nd. I appreciate your efforts to deliver, however I just received an email advising that all my items will not be shipped and you will give me a credit. I would...

FashionNova / Fashion Nova

Ja
JaniceBenson on Jul 20, 2017
I place this order on Tuesday 7/11/2017 at 4:26 am which means I should have received my order before the weekend because fashion nova promotes two day shipping. That afternoon after I place my order I received an email from fashion nova stating I had to wait four days before I would...

FashionNova / non delivery of an item, error made on order, no answering of the phone

Va
VanReid on Jul 20, 2017
order#6481333 & 6475945 date if incident: July 17, 2017 & July 19, 2017 However I'm grossly dissatisfied with the services I've received. I had two orders that were scheduled to be delivered July 17, 2017. I did not receive them because you guys put the incorrect area code on the package...

FashionNova / stealing customers money

In
Infuriated Shopper on Jul 19, 2017
So I ordered from Fashionova on July 3rd and spent about $170 and the website mentioned it would take about 4 days to ship (but it took longer). I was patient with them and decided not too stress. Few weeks later nothing shipped. I finally contacted them via email and they shipped half my...

FashionNova / my money wasn't completely refunded

Sy
Sydddddddd on Jul 19, 2017
I placed my order July 1st. A week and a half later I received some of my items but haven't received my other ones. Mind you, I've spent over HUNDREDS of dollars with this company so I didn't think anything of it. another week goes by and I still have yet to receive my other package. I...

Fashion Nova / horrible business, takes your money and doesn't give products!!

Di
Disgrunteled Shopper on Jul 19, 2017
I placed an order with Fashion Nova for 4 items, they boast on their site that they have "fast 2 day shipping". It took about 2 weeks to receive ONE of the 4 items the I ordered (which was damaged by the way). They don't notify you that something will be missing from your order instead...

FashionNova / #6195804 and #6196176. haven't received.

Ma
Maria Janice Gomez on Jul 19, 2017
I placed 2 orders on June 27 and still have not received them. I tried reaching out customer service numerous times and also tried calling and it's just a machine that's answers and hangs up without being able to speak with something it's becoming really frustrating. Still haven't received...

FashionNova / horrible service recently

Mp
mprincess on Jul 18, 2017
I placed my order on July 11th and waited the business days that they asked due to them "improving" their website. After no action was made except taking the money out of my account I emailed them to see what was going on and never received an email back. Still being patient, I waited...

FashionNova / never got my package

Br
Brebre223 on Jul 18, 2017
Hello on July 10 only one package was sent to my house I order two things a dresss and jean the jeans never came where is my package I'm very angry due To this I order from fashion nova all the time I want my order now . They only gave me 30% off my next order which I ordered another pair...

FashionNova / Fraudulent Business/Poor Customer Service

Kr
Krystal O. on Jul 18, 2017
This company has proven to be a total fraud by taking customers' money and not sending items ordered. I placed an order on June 28th and today, July 18, I have not received my items. I've repeatedly emailed and called using the contact info provided on the website and the only reply is an...

FashionNova / product ordered and not received

Sh
Shaan Canty on Jul 18, 2017
i placed an order for two pair of jeans they sent me one but charged my credit card for two, Then the one pair they did send were nowhere near my size and looked as if the item had already been worn. After trying to contact them for days and sending an email to notify them of the error i...

FashionNova / refunded items

Ca
Carlotta Kimble on Jul 18, 2017
I ordered (2) dresses at separate times but returned both dresses together. I was given a store credit for one but I haven't received credit for the other dress. I've tried unsuccessfully to contact Fashion Nova via e-mail and phone. I continue to get a generic computer generated e-mail...

FashionNova / unethical, bad customer service, deceptive and thieves

Je
Jenyfer Nyamekye Mensah on Jul 18, 2017
My first order with fashion Nova was delivered in a timely manner. I fell in love and decided to order again for an event on June 14th. I did not receive any info until I sent an email and my items were delivered on June 23rd but not all of them, still no information as to why. Till now I...

FashionNova / i am complain about fashion nova because I never received a tracking number and the other half of my package.

Ra
Randayja on Jul 17, 2017
I ordered 4 things from fashionova on june 30 2017, first my order was over $75 & I still didn't get 2 day shipping I then received 2 of my items on july 8, 2017 but I still don't have a tracking number for my other 2 items i've been calling & emailing and still no email or call back. I still haven't revived any other 2 items or a tracking #. Wtf??

FashionNova / unethical behavior

Ty
tyraameir on Jul 17, 2017
i recently ordered about 78 dollars worth of clothing in the beginning of June they took 3 weeks for my package to come and when it did came they only shipped 2 items out of 7 they gave me a gift card for only 30$, i ordered something with the gift card and my items didn't get shipped...

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