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FashionNova Customer Service

624 Reviews

Fashion Nova

437 S Broadway
Los Angeles
California
United States - 90013-1102

Customer Support Phone Numbers

1800 866 0286(Customer Service)
66 194
+1 800 222 1811(Customer Service)
776 491
+1 818 347 6500(​Westfield Topanga)
72 130
+1 323 888 1071(Montebello TownCenter)
31 99
+1 818 891 3400(Panorama Mall)
23 92
+1 818 238 0022(Burbank TownCenter)
23 89
+1 818 341 4600​(Northridge Mall)
32 107
Mon10:00 AM - 6:00 PM
Tue10:00 AM - 6:00 PM
Wed10:00 AM - 6:00 PM
Thu10:00 AM - 6:00 PM
Fri10:00 AM - 6:00 PM
SatClosed
SunClosed
Plus

FashionNova Complaints & Reviews

Fashion Nova / refund policy

Da
Dawn Tmey on Jun 15, 2018

THEY WILL REFUSE TO REFUND YOUR MONEY IF YOU RETURN. Fashion Nova will only issue store credit for returns. A bunch of crap for an online retailer. I was a first time customer at Fashion Nova. I placed several orders with them in a couple of days time (preparing for an upcoming vacation). The...

FashionNova / order # 15979791 was returned/I still received no credit back

Ki
Kizzymel Cabrera-Butts on Jun 12, 2018

Order # 15979791 was returned and received by Fashion Nova on 5/31. I still received no credit back. The USPS tracking # is 9505514356168149234630. I have sent emails, tweeted fashionnovahelp, sent DM on Instagram and nothing. I finally received an email on Saturday June 9th by Elias Paz...

FashionNova.com / they sent me the wrong order

Ra
rashidat yekeen on Jun 11, 2018

I ordered this dress that's been out of stock for months and when I finally got an email that it was back in stock I ordered the dress with the quickness only to receive the wrong item... And when I emailed them they said sorry for the inconvenience I they will issue me a store...

FashionNova / ordered clothes, lost and no service provided

Sh
Shikha Shetty on Jun 9, 2018

No refund made, no customer service, no email response for an order upto 100 usd. No store credit. Been a month.. All I get is an automated response. #15834747- order number I was told I will get a store credit by samantha when I escalated the matter on twitter after repeatedly failed...

FashionNova / scam

La
Laahw96 on Jun 6, 2018

My order #15919090 was never delivered or it was stolen and I'm requesting a reshipment of my order or a refund. Otherwise, I can report FashionNova to the FTC for fraud and they can take care of it for me. The order was placed on 5/22/18 and I was expecting the almost $200 ordered to be...

FashionNova / swim suit

Te
Teresa Alberto on Jun 6, 2018

I ordered a swim suit size Medium based on the size chart provided on the webpage. When I received the product I realized it was too small. I measured it and found ut it measures as a Small. I returned the product along with a pair of jeans. Two weeks later I contacted the customer service...

Fashion Nova / didn't receive merchandise

Le
Lena George on Jun 5, 2018

My name is Lena George and I placed an order on May27, 2018. Fashion Nova took the money from my account but never sent me a confirmation email or the merchandise. I wrote to them yesterday and I haven't heard anything. I called the number that the bank told me was on the transaction and...

FashionNova / shipping

La
Laurenfisher001 on Jun 5, 2018

Ive been calling to try and talk to customer service because I was told my package was missing at the facility and I dont understand how that can happen. This is supposed to be a professional website. It should never take a long time to answer the phone. I wanna know where the hell my...

Fashion Nova / never received store credit

Ta
taylor sen on Jun 5, 2018

Placed an order from fashion nova on 05/05/18, order was delivered 05/09/18. I dropped package off at USPS on 05/15/18, it was confirmed delivered to their returns department 05/17/18. Here we are in June the 5th of 2018 and I still have not received my credit...I get the same email every...

FashionNova / worst place ever

As
Ashia Chantel on Jun 5, 2018

You guys have the worst customer service ever!! I've spent over 700$ on fashion nova and I love the clothes but the customer service and lack of correct shipments has finally taken me over the edge. Never again. Too bad because id love to have my man dress in fashion nova men. Fix your...

Fashion Nova / clothing

De
Deneika Booth on Jun 4, 2018

Hi i ordered a popping champagne ruffle set and all i got was the top...i didnt recieve the pants...please please respond...i love ordering from you guys but everytime i have ordered lately things have been going wrong...i can't wear the outfit without the pants...it was paid for as a...

Fashion Nova / customer service/ clothes

Ge
Gelonda on Jun 4, 2018

I ordered $100 worth of merchandise, most items were too small I called for days finally get a answer just to be told more than half my items are not refundable, so the items that were returnable I shipped priority mail so they received it immediately. I had to pay $15 to ship the item...

FashionNova / missing items

Mi
Mina1211 on May 30, 2018

My package arrived today ( 05/30/18) and as I was going through the items I initially realized I was missing 3 items. I took my time and went through the bag and check the packaging slip and it wasn't there. I tried calling (was on hold for 40 min) and never heard from anyone. I've sent...

Fashion Nova / stealing money

Ne
Nekab on May 30, 2018

Well. Austin then emails me back and says they can't accept the tracking number I must present the actual reciept. However the post office was unable to go back that far and print a reciept but the manager stated is shouldn't be an issue because I have the tracking number. Thi...

FashionNova / delivery

Tr
Trang Lê on May 29, 2018

My orders are #15580892 and #15615262. But it's been more than 2 weeks I haven't received them. But when I placed the order, it said that it takes 5-10 days to receive. I track my order and try to call the shipment company but they say they don't have any package from fashion nova. I need...

FashionNova / still haven't received my items since march!

Ke
Keesler Abigail on May 29, 2018

I ordered for my items since march, and I have still not heard a word from you guys nor anything to calm me down. This is outrageous. I called the shipping service usps to check and see if they are the ones delaying with my items and they said No, they just have the shipment information...

FashionNova / shoes I purchased for daughter prom heels snapped off as soon as she stood up 6951370

Zo
Zoix on May 26, 2018

I sent photos and was also upset that i'd paid for 2 day shipping that took much longer. When I sent the photos I received a great email from wilmer telling me that they would make it right and even give me $10 for shipping. So I get the shoes all packaged up only to get another email just hour...

FashionNova / delivery

Me
mesameerahmad on May 25, 2018

Hi my name is sameer.Im from India . my order no. R000004266819. Firstly I've placed Order on 1st January 2018 and till April first week I didn't receive my order and they refunded my money after sending numerous mails. And again they gave me the fashionnova credits so I was having no...

FashionNova / gift card

Fd
fdebose on May 25, 2018

It's been three months and I still haven't gotten my gift card . I contacted the better business bureau and fashionnova stated they would send my gift card via email and I still haven't gotten my gift card . I would like my gift card considering I've waited for over three months . I read...

Fashion Nova / delivery

Ma
marebear515 on May 23, 2018

My order #15510232 I ordered 7 items on May 12th for $198.34. On May 17th I received only 2 of the items I purchased. I've been emailing with Fashion Nova info and have been told I cannot received the rest of my purchase because it's against policy and would instead get an e-gift card to...