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FashionNova Customer Service


Fashion Nova

437 S Broadway
Los Angeles
United States - 90013-1102

Customer Support Phone Numbers

1800 866 0286(Customer Service)
279 596
+1 800 222 1811(Customer Service)
1015 649
+1 818 347 6500(​Westfield Topanga)
90 179
+1 323 888 1071(Montebello TownCenter)
43 137
+1 818 891 3400(Panorama Mall)
30 128
+1 818 238 0022(Burbank TownCenter)
28 120
+1 818 341 4600​(Northridge Mall)
41 139
Mon10:00 AM - 6:00 PM
Tue10:00 AM - 6:00 PM
Wed10:00 AM - 6:00 PM
Thu10:00 AM - 6:00 PM
Fri10:00 AM - 6:00 PM

FashionNova Complaints & Reviews

Fashion Nova / return shipping

LanaK on Jan 14, 2019

I purchased a dress from fashion Nova in December 23, 2018 cost me 27.99, I received the package and the dress did not fit me at all, I decided to return it went to UPS store and pay for the return shipment which was $12 on January 6, 2019, I emailed them 5 times and someone else keep...

FashionNova / returns

Berry435612 on Jan 12, 2019

I have been a Fashion Nova shopper since 2016 and I've never had major issues with them until now. I have always hated the fact that I had to pay to send items back that didn't fit or that I was not found of but I just brushed it off and continued to order things because I liked their...

FashionNova / money not refunded, package not delivered, responses not consistent.

VeganRoyalty on Jan 10, 2019

Description of incident: My number is 202-817-4348 October 13th 2018, Order #22085748, paid $67 purchased Egyptian cut out two piece and white sequined majestic dress for a destination wedding. By Nov 16th the dress had not been delivered and was returned to Fashion Nova. I contacted...

FashionNova / egift card

Lafateia Nauheimer on Jan 8, 2019

I placed an order with Fashion Nova on November 9th 2018. Needless to say, by the 16th I requested to cancel the order because they weren't sending it. I was asked if I wanted a refund or gift card. I originally told them a refund, but after being told it will take 7-10 days to proce...

FashionNova / returned 2 items - not compensated for any

Barbie Price on Jan 5, 2019

Lost my receipt with my tracking number, the representative I'm emailing with has repeated herself several times instead of allowing me to describe what I shipped and my address that should be on the box. I literally just shipped over 50 dollars back to them and cannot get store credit or...

FashionNova / men’s clothes and jewelry

Jakyra on Jan 3, 2019

I ordered clothes for A gift on November 18, received confirmation days later but my package still hasn't shipped! And I was told I would be issued a refund since it took longer than 10 days to process but never did! Fashion nova said they are having delays bc of the holidays but people...

FashionNova / missing items in my package

Amberlynnf on Jan 2, 2019

I originally placed an order with Fashion Nova on Nov. 24th costing me $265.71 for 16 items. Order #24127767. This package was not delivered until December 13th. Since this was a Christmas Present for my husband, I simply just took the bag it came in and placed it in a gift bag. Two day...

FashionNova / never received my items

Fortune Tawoue on Jan 2, 2019

I've been complaining about this almost 2 months now, Below are the details I provided as requested by Mr Beb. Mr Beb Thank you for the reply I am really worrying about since i've ordered the product over a month now. Please check below the requested details. 1 - First and Last name of...

FashionNova / order never received

sandra AGYEI on Jan 1, 2019

Fashion Nova keeps disappointing me every time I order from them. I ordered clothes and shoes worth over $314 but my order isn't even here and they don't even reply to emails on time, they do it when it suits them better which is such a shame. FASHION NOVA GIVE ME BACK MY REFUND!!! I want...

FashionNova / a white dress

Nicole Leonce on Dec 31, 2018

I ordered a dress from fashion nova since Nov 10th. Up to now it's the end of the month and my package hasn't arrived. It cost more than $100. I'm so disappointed and I've Sent them so many emails and leaving them messages on their Instagram page. But they keep sending me emails about...

FashionNova / shipping and customer service

Melysa on Dec 29, 2018

I placed an order on Thursday the 27th, paid for 1 day shipping, received a confirmation email and then, a few hours later, received an email confirming my order was on its way with tracking info. Then a few hours AFTER THAT, I received another email stating there was a problem with the...

FashionNova / order cancelled + no refund

Zineb Ismaili on Dec 29, 2018

I placed an order and they got payed for it. Then i received an email saying they're cancelling my order and that i was refunded. I emailed them back like 30 times and never heard from them ONCE ! And i never received the refund till now. This company is stealing from so many people it'...

Fashion Nova / shipping

Shanequa Uneq Chambers on Dec 29, 2018

I placed an order with Fashion Nova on Thanksgiving Day 11/22/18 and I still haven't received my order an entire month later. My tracking number keeps saying In Transit to next facility, it's been saying that since December 1st. I've called the post office and they said there isn't much...

FashionNova / return

Frances.p on Dec 28, 2018

Buyer Beware!! Fashion Nova has lost focus on their customers and placed all of that focus on the bottom line. To explain, Fashion Nova is refusing to process a refund for an order that was confirmed by the USPS as delivered to their facility on October 18, 2018 . As proof, I provided Fashion...

FashionNova / returns lost

Angela R. Anderson on Dec 27, 2018

Fashion Nova is a scam. When I first received the package, of about $500 worth of clothes, I realized it was too light. It was missing items, three items. They made it really difficult to get refunded for that, and I never saw the credit post back to my account. Some of the items that did...

Fashion Nova / cardio b dress

Raishelle12 on Dec 26, 2018

I ordered the dress in white and received it with oil stains and dirt. I contacted them an they stated I need to send a clear picture. You can't see it in the pictures. I call them as soon as I received the dress. They won't post the negative post on their website. It's like I just threw $60 out the door. We need a way to sue them. They are a SCAM.

FashionNova / my orders and my money!

ruby cornier on Dec 26, 2018

I am so disappointed with the service! I am a good paying customer and been treated horrible! I can't speak to a live person and when you email they don't even read what your saying. They have kept my money and no one is helping me its a dead end! I will be reporting them to the Better...

Fashion Nova / I ordered about 4 to 5 merchandises their service is horrible

Yarenis on Dec 23, 2018

I ordered on Oct 18, 2018 and I yet received my merchandise I want my things I ordered it is NOT ok that now I'm going on three months without receiving my things that's called stealing and false advertising bc they said they do express shipping and I payed extra for my merchandise to...

FashionNova / delivery issues

Selma Zekaj on Dec 23, 2018

I placed an order with Fashion Nova and the package was never delivered. I tried to contact you many times and I receive no answer. I have paid money for the product and did not receive it so this is considered stealing. I will not stop until this issue is resolved. I either get my order...

FashionNova / I didn't receive my item

Chasity Bolton on Dec 22, 2018

I took part in your free 1 day shipping and ordered with you. You received payment Dec. 19 2018 and confirmed as well that day. The next day you provided a tracking number but then later sent me an e-mail stating that I contact fedex to ensure my delivery. When I did so, they told me that...