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FashionNova Customer Care Service

Fashion Nova

437 S Broadway
Los Angeles
California
United States - 90013-1102

Customer Support Phone Numbers

Toll-free:
+1 800 866 0286(Customer Service) 415 910
Phone:
+1 800 222 1811(Customer Service) 629 386
+1 818 347 6500(​Westfield Topanga) 59 105
+1 323 888 1071(Montebello TownCenter) 28 81
+1 818 891 3400(Panorama Mall) 18 76
+1 818 238 0022(Burbank TownCenter) 14 74
+1 818 341 4600​(Northridge Mall) 27 88
Work days:
Mon10:00 AM - 6:00 PM
Tue10:00 AM - 6:00 PM
Wed10:00 AM - 6:00 PM
Thu10:00 AM - 6:00 PM
Fri10:00 AM - 6:00 PM
SatClosed
SunClosed
 

FashionNova Complaints & Reviews

Fashion Nova / No credit for returned items.

Mj
mjrn113 on Jan 16, 2018
Fashion nova is the worst!! I was a very loyal customer and ordered from them many times. However, I sent some items back recently and only received part of the credit of what I returned. I've called and been on hold for over an hour and no one picks up. I have left multiple messages and...

FashionNova / I am complaining about an order I haven't gotten, its been over 6 months.

Ha
Harleen Dhami on Jan 9, 2018
I paid for two orders back in JUNE and they say PARTIAL on the website. I still haven't received them. I would either like my money back or the clothes to be sent. I have tried calling them and emailing them that I haven't received my order but I either get an automated response or not...

FashionNova / processing & shipping don't order from fashion nova

Ha
HannahJackson on Jan 6, 2018
Good morning I still have not gotten my order!!! It shipped on the 2nd of Jan I had 2 day free shipping and yet I still have not gotten my order! This is completely unprofessional and ridiculous!! My order was a guarantee 2 day shipping which means you will receive the order once it'...

FashionNova / expect the worst customer service!!

Ke
keisy on Jan 5, 2018
I payed 10 dollars extra so it would supposely come faster for nothing ! I made my order on 26th 2017, and it came 1 months and a half later ! theres also missing a pair of jeans that i bought WtH, and the not right material of a bodysuit ! im so deveived by there custumer service . it...

FashionNova / customer service

Ju
Jus' Hᴀяᴘᴢ on Jan 5, 2018
I've been trying so very hard to contact someone from customer service, I even went on their social media accounts, sent private messages and I've gotten no response and yet they're posting new stuff like they don't want to answer anyone. I've never had any problems with them before and...

Fashion Nova / item and customer service

Kl
Klc on Jan 5, 2018
FN is not customer service friendly. OBVIOUSLY an item for xmas is going under the tree...then when gift is opened and realize its leg is damaged you contact them and return (their policy is you have 2 days of receiving to return for full amount back) i only recieved 75% of what i paid and...

FashionNova / worst company ever!

Li
Liliana Kostovska on Jan 5, 2018
My order was supposed to be here after 2 days I have tried calling no one picks up the phone automated system only! FALSE ADVERTISING don't let them fool you! They don't even return your emails! I already reported them to the BBB and I told them that I would! My order was placed on...

FashionNova / I paid for express shipping...

Em
Emmaa__ on Jan 4, 2018
I placed my order Christmas Day. I was given fair warning that processing may be extended due to high demand so, sure, fine, whatever. In my order summary it clearly states the shipping cost is for 2-day shipping. So why is the tracking number provided estimating delivery on the 8th?...

Fashion Nova / scam

Sa
Sayaka1001 on Jan 3, 2018
I want a refund, they do not have proper refund policies. Half the stuff I ordered are not being delivered to me, they put more time into finding celebrities to advertise their company and sponsoring you tubers instead of putting consumers needs first and meeting them. This is not the...

FashionNova / 3 pants that I ordered that I did receive, order #: 9214424

Sa
Sablan on Jan 2, 2018
I ordered and paid 4 different pairs of pants on November 9, 2017. When the box came in there was only 1 pair of the 4 in it. The box was damaged and ripped. I started an email with your customer service and still have not received either my pants or a refund. This is my first experience...

FashionNova / I haven’t received any updates on my order or received a tracking number

Ja
Jazmynshack on Jan 1, 2018
I ordered my items on Christmas and received a confirmation number that they got my order but no tracking number, today is January 1st. I have called their customer number but it goes straight to an automated voice message nobody picks up the phone and I tried emailing them and they never...

FashionNova / whole order is wrong!

No
Nothappywfn on Dec 29, 2017
I'm simply going to stop payment. That's the great part of credit cards. It's not my responsibility to pay for shipping to return items I didn't order. Then they say you need to get a tracking number and for your own safety insurance. So someone else has my order and now most of the stuff...

FashionNova / service

An
Angelie Ramdo on Dec 28, 2017
I ordered my dresses on November 27th and today we are December 28th. I still didn't receive anything besides my tracking number from the RDD. Nothing was scanned. I called so many times but no one took the phone. This is very disappointed and fashion nova should really improve it...

Fashion Nova / dress

Ta
Tatiana Meza on Dec 27, 2017
I hate this place with such a passion. They're a freaken joke! I needed my dress by New Year's Eve and now have to spend more money to purchase another dress. They're customer service is ridiculous! I'll be reporting this company to the BBB! I will never oder one more thing from thi...

Fashion Nova / clothing

Mi
Michelle Kelley on Dec 27, 2017
I ordered merchandise on December 14th for my daughter for Christmas. Never got a tracking number until I emailed and asked for one on the 22nd. Finally got a response 4 days later on the 26th that my order had shipped. There is no phone number on the emails or on the website to call. I...

FashionNova / horrible customer service

Ne
Nell Hadnott on Dec 27, 2017
I have placed an order on December 13th and it stated that there would be a processing delay up to 7 business days, which I was okay with because this was still more than enough time.Today is December 27th and I still have not received a shipping confirmation. My order has not even been...

FashionNova / worst company ever

Ka
Kassiadias on Dec 27, 2017
I have placed an order on december 4th and after placing my order I got the message that there would be a processing delay up to 7 bussines days. (This message should of being shown before placing my order.) It even took them more than those 7 busines days. Now it is december 27th and I...

FashionNova / I have not gotten my merchandise

Cr
Crystalx on Dec 26, 2017
I placed my order the 15th of December and I have yet to even get a tracking number!! I ordered from the 2 years ago and got my stuff but now I literally have not gotten my merchandise and I wanted it by Christmas. My order is still unfulfilled and I will be filing a dispute with my bank...

Fashion Nova / scam order not even fulfilled

Bu
buttercup23 on Dec 24, 2017
I am beyond irritated right now, I spent a total of 70.89 dollars on my purchase of 3 items during their holiday sale. These items were going to be Christmas gifts... and it has been a week and the company is still PROCESSING my order. It hasn't even been fulfilled. The company just took...

FashionNova / not delivered package

Ni
Nikkibutera on Dec 24, 2017
Hello, I made an order a month and a half ago ( 9129295 ) and this was the tracking number R000003511709 . On the website it says that it has been delivered November 30th but I never received anything. I've been emailing fashionnova, the post office, rrd logistics ever since and no one...

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